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#1
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Print queue problem, not the ususal one!
Hi,
We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
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#2
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Print queue problem, not the ususal one!
Have you already unchecked Bidirectional in the Printer Properties, Ports
tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#3
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Print queue problem, not the ususal one!
Hi Alan,
Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#4
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Print queue problem, not the ususal one!
Hello Wendie ,
Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#5
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Print queue problem, not the ususal one!
Hi Ron,
Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#6
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Print queue problem, not the ususal one!
Well, I got that one all backward huh? The 3320 was your first
printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#7
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Print queue problem, not the ususal one!
Ok. turns out I did not give you the wrong info after all. No where, on
the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#8
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Print queue problem, not the ususal one!
Hi Ron,
No need to snack on crow on my account! I am just grateful for anyone throwing in their two cents. Maybe the 3320 Laserjet has problems if it is connected directly, it seems, or at least it USED TO, be happy on the network on the print server. The only problem we had with it before was it kept moving address so once we set it a static IP, it behaved fine. I don't know if the photosmart psc 2710 clears the print queue or not because we couldn't get it to work on one single machine. It wouldn't install. The software ran, no problems were reported on installation, no error reports or anything, but when it finished, no printer! No icon in control panel, and the software HP director suite only had help and image zone. None of the other programs installed. And that happened on every machine we tried it on. But it installed the port and I could ping the damn thing as well. We tried downloading the software from the website thinking it was a corrupt software disk, same thing, downloaded the patches. No help. HP kept telling me I installed it incorrectly but when we when thru the steps, we had done everything correctly. Their solution was it must be working because you did everything right. Well it's not! It is definitely going back because it is a pile of junk but that doesn't help the problem with the resident printer! They just said we have no idea why that is doing it, must be your problem, well no, the only machines doing it are the ones we tried to install the 2710 on. System restore fixed the problem on two but we can't restore two of them for some reason. So your software screwed something up on our machines. A clean uninstall and reinstall of the Laserjet 3320 didn't solve it. So as I said before, it messed with something in XP somewhere. HP said they would research it and promised to call back and no points for guessing if they did. I think they were just glad to get me off the phone. I have lost total confidence in their product and I am angry at the mess this is in. Yes, I hate printer problems, and this laserjet works fine other than the annoying problem of sitting in the queue until deleted. I'll try the untick on Monday but I don't think it will help, but we'll see. Thanks for you feedback and I'll let you know Regards Wendie "Ron J" wrote: Ok. turns out I did not give you the wrong info after all. No where, on the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#9
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Print queue problem, not the ususal one!
Hello Wendie, According to an" unofficial" source at HP the sudden change in hook up may cause problems with certain HP printers. Why ? No ones seems to know. I am thinking maybe a mem. chip somewhere doe's not clear. As far as the non delete issue she thinks it is an XP issue so just maybe bidirect will help. I like you have doubts but that is why we call it trouble shooting. It is worth a shot. She also recomends for you, if you take back the printer to go up to next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they all have , I could not get any more info than you already have . Allways, an out for those folks. The reason cust. ser is great at HP one day and not worth the hold time on others, is because of how your call gets placed. One day you may get someone trained in the problem you have, the next you may get a trained monkey with good people skills at best. I wish you luck Wendie. I know how this feels. The Epson I told you about placed spyware on two networks. It came from the CD. It nearly cost me both accounts. I installed it. The CD is on a tree at a cabin I share with some friends for camping. It is full of 22cab. holes . Made nice target practice. I am taking the printer next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I mean that. Please let me know how it went for you. Ron "bg" wrote: Hi Ron, No need to snack on crow on my account! I am just grateful for anyone throwing in their two cents. Maybe the 3320 Laserjet has problems if it is connected directly, it seems, or at least it USED TO, be happy on the network on the print server. The only problem we had with it before was it kept moving address so once we set it a static IP, it behaved fine. I don't know if the photosmart psc 2710 clears the print queue or not because we couldn't get it to work on one single machine. It wouldn't install. The software ran, no problems were reported on installation, no error reports or anything, but when it finished, no printer! No icon in control panel, and the software HP director suite only had help and image zone. None of the other programs installed. And that happened on every machine we tried it on. But it installed the port and I could ping the damn thing as well. We tried downloading the software from the website thinking it was a corrupt software disk, same thing, downloaded the patches. No help. HP kept telling me I installed it incorrectly but when we when thru the steps, we had done everything correctly. Their solution was it must be working because you did everything right. Well it's not! It is definitely going back because it is a pile of junk but that doesn't help the problem with the resident printer! They just said we have no idea why that is doing it, must be your problem, well no, the only machines doing it are the ones we tried to install the 2710 on. System restore fixed the problem on two but we can't restore two of them for some reason. So your software screwed something up on our machines. A clean uninstall and reinstall of the Laserjet 3320 didn't solve it. So as I said before, it messed with something in XP somewhere. HP said they would research it and promised to call back and no points for guessing if they did. I think they were just glad to get me off the phone. I have lost total confidence in their product and I am angry at the mess this is in. Yes, I hate printer problems, and this laserjet works fine other than the annoying problem of sitting in the queue until deleted. I'll try the untick on Monday but I don't think it will help, but we'll see. Thanks for you feedback and I'll let you know Regards Wendie "Ron J" wrote: Ok. turns out I did not give you the wrong info after all. No where, on the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
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Print queue problem, not the ususal one!
Hey a couple of things to try if you happen to read this.
Is EMF enabled on the printer. You might try turning it off. According to my MCDST help book , it can" sometimes " cause problems. It dosen't not go into those prob. though except a small mention about graphics. Did HP have you roll back the drivers and then install them again? I don't remember if you mentioned that or not and time is my enemy today. Thanks for posting here. I have picked up things I never knew about printers looking into your issue. Thats why I enjoy trouble shooting. Ron J "Ron J" wrote: Hello Wendie, According to an" unofficial" source at HP the sudden change in hook up may cause problems with certain HP printers. Why ? No ones seems to know. I am thinking maybe a mem. chip somewhere doe's not clear. As far as the non delete issue she thinks it is an XP issue so just maybe bidirect will help. I like you have doubts but that is why we call it trouble shooting. It is worth a shot. She also recomends for you, if you take back the printer to go up to next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they all have , I could not get any more info than you already have . Allways, an out for those folks. The reason cust. ser is great at HP one day and not worth the hold time on others, is because of how your call gets placed. One day you may get someone trained in the problem you have, the next you may get a trained monkey with good people skills at best. I wish you luck Wendie. I know how this feels. The Epson I told you about placed spyware on two networks. It came from the CD. It nearly cost me both accounts. I installed it. The CD is on a tree at a cabin I share with some friends for camping. It is full of 22cab. holes . Made nice target practice. I am taking the printer next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I mean that. Please let me know how it went for you. Ron "bg" wrote: Hi Ron, No need to snack on crow on my account! I am just grateful for anyone throwing in their two cents. Maybe the 3320 Laserjet has problems if it is connected directly, it seems, or at least it USED TO, be happy on the network on the print server. The only problem we had with it before was it kept moving address so once we set it a static IP, it behaved fine. I don't know if the photosmart psc 2710 clears the print queue or not because we couldn't get it to work on one single machine. It wouldn't install. The software ran, no problems were reported on installation, no error reports or anything, but when it finished, no printer! No icon in control panel, and the software HP director suite only had help and image zone. None of the other programs installed. And that happened on every machine we tried it on. But it installed the port and I could ping the damn thing as well. We tried downloading the software from the website thinking it was a corrupt software disk, same thing, downloaded the patches. No help. HP kept telling me I installed it incorrectly but when we when thru the steps, we had done everything correctly. Their solution was it must be working because you did everything right. Well it's not! It is definitely going back because it is a pile of junk but that doesn't help the problem with the resident printer! They just said we have no idea why that is doing it, must be your problem, well no, the only machines doing it are the ones we tried to install the 2710 on. System restore fixed the problem on two but we can't restore two of them for some reason. So your software screwed something up on our machines. A clean uninstall and reinstall of the Laserjet 3320 didn't solve it. So as I said before, it messed with something in XP somewhere. HP said they would research it and promised to call back and no points for guessing if they did. I think they were just glad to get me off the phone. I have lost total confidence in their product and I am angry at the mess this is in. Yes, I hate printer problems, and this laserjet works fine other than the annoying problem of sitting in the queue until deleted. I'll try the untick on Monday but I don't think it will help, but we'll see. Thanks for you feedback and I'll let you know Regards Wendie "Ron J" wrote: Ok. turns out I did not give you the wrong info after all. No where, on the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#11
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Print queue problem, not the ususal one!
Hey, forget rolling back the driver Windows supports rollong back all
hardware drivers back but one. Guess which one . Yep. Printers. I did go back an read your posts. One thing you said caught my attention. You said , the printer installed a port. which port? Did you use wizard to change and configure the printer ports? Could be that the printer is in what is called a "Phantom Port". Worth looking into. Ron "Ron J" wrote: Hey a couple of things to try if you happen to read this. Is EMF enabled on the printer. You might try turning it off. According to my MCDST help book , it can" sometimes " cause problems. It dosen't not go into those prob. though except a small mention about graphics. Did HP have you roll back the drivers and then install them again? I don't remember if you mentioned that or not and time is my enemy today. Thanks for posting here. I have picked up things I never knew about printers looking into your issue. Thats why I enjoy trouble shooting. Ron J "Ron J" wrote: Hello Wendie, According to an" unofficial" source at HP the sudden change in hook up may cause problems with certain HP printers. Why ? No ones seems to know. I am thinking maybe a mem. chip somewhere doe's not clear. As far as the non delete issue she thinks it is an XP issue so just maybe bidirect will help. I like you have doubts but that is why we call it trouble shooting. It is worth a shot. She also recomends for you, if you take back the printer to go up to next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they all have , I could not get any more info than you already have . Allways, an out for those folks. The reason cust. ser is great at HP one day and not worth the hold time on others, is because of how your call gets placed. One day you may get someone trained in the problem you have, the next you may get a trained monkey with good people skills at best. I wish you luck Wendie. I know how this feels. The Epson I told you about placed spyware on two networks. It came from the CD. It nearly cost me both accounts. I installed it. The CD is on a tree at a cabin I share with some friends for camping. It is full of 22cab. holes . Made nice target practice. I am taking the printer next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I mean that. Please let me know how it went for you. Ron "bg" wrote: Hi Ron, No need to snack on crow on my account! I am just grateful for anyone throwing in their two cents. Maybe the 3320 Laserjet has problems if it is connected directly, it seems, or at least it USED TO, be happy on the network on the print server. The only problem we had with it before was it kept moving address so once we set it a static IP, it behaved fine. I don't know if the photosmart psc 2710 clears the print queue or not because we couldn't get it to work on one single machine. It wouldn't install. The software ran, no problems were reported on installation, no error reports or anything, but when it finished, no printer! No icon in control panel, and the software HP director suite only had help and image zone. None of the other programs installed. And that happened on every machine we tried it on. But it installed the port and I could ping the damn thing as well. We tried downloading the software from the website thinking it was a corrupt software disk, same thing, downloaded the patches. No help. HP kept telling me I installed it incorrectly but when we when thru the steps, we had done everything correctly. Their solution was it must be working because you did everything right. Well it's not! It is definitely going back because it is a pile of junk but that doesn't help the problem with the resident printer! They just said we have no idea why that is doing it, must be your problem, well no, the only machines doing it are the ones we tried to install the 2710 on. System restore fixed the problem on two but we can't restore two of them for some reason. So your software screwed something up on our machines. A clean uninstall and reinstall of the Laserjet 3320 didn't solve it. So as I said before, it messed with something in XP somewhere. HP said they would research it and promised to call back and no points for guessing if they did. I think they were just glad to get me off the phone. I have lost total confidence in their product and I am angry at the mess this is in. Yes, I hate printer problems, and this laserjet works fine other than the annoying problem of sitting in the queue until deleted. I'll try the untick on Monday but I don't think it will help, but we'll see. Thanks for you feedback and I'll let you know Regards Wendie "Ron J" wrote: Ok. turns out I did not give you the wrong info after all. No where, on the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
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Print queue problem, not the ususal one!
Hi Ron!
Thanks for all your notes. I will have to take your word about HP service being sometimes helpful because so far I have not experienced that side of them! LOL. I am going into the office here shortly and try the various things I have been told to do. I too think it is an XP problem that this software screwed up. The system restore to a point before the software and the fact a complete uninstall and reinstall didn't change it tells me that. I just don't know what it changed and that's what has me annoyed. The psc 2710 installed a TCP/IP port for itself when I installed it initially. Looking at the configuration for that port, it had the correct IP address for the printer and the settings were correct. The laserjet 3320 has its own HP standard TCP/IP port assigned to it which it created when I reinstalled it. I deleted the one that had the psc 2710 assigned to it. I don't have any other numbers after the two printers. It is just a 3320 Laserjet and a photosmart psc 2710. I have to say I don't feel too inclined to buy any more HP products!!! Anyway, must get on my bike here and head off. Thanks again for all your input. I'll let you know how we get on. cheers Wendie "Ron J" wrote: Hey, forget rolling back the driver Windows supports rollong back all hardware drivers back but one. Guess which one . Yep. Printers. I did go back an read your posts. One thing you said caught my attention. You said , the printer installed a port. which port? Did you use wizard to change and configure the printer ports? Could be that the printer is in what is called a "Phantom Port". Worth looking into. Ron "Ron J" wrote: Hey a couple of things to try if you happen to read this. Is EMF enabled on the printer. You might try turning it off. According to my MCDST help book , it can" sometimes " cause problems. It dosen't not go into those prob. though except a small mention about graphics. Did HP have you roll back the drivers and then install them again? I don't remember if you mentioned that or not and time is my enemy today. Thanks for posting here. I have picked up things I never knew about printers looking into your issue. Thats why I enjoy trouble shooting. Ron J "Ron J" wrote: Hello Wendie, According to an" unofficial" source at HP the sudden change in hook up may cause problems with certain HP printers. Why ? No ones seems to know. I am thinking maybe a mem. chip somewhere doe's not clear. As far as the non delete issue she thinks it is an XP issue so just maybe bidirect will help. I like you have doubts but that is why we call it trouble shooting. It is worth a shot. She also recomends for you, if you take back the printer to go up to next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they all have , I could not get any more info than you already have . Allways, an out for those folks. The reason cust. ser is great at HP one day and not worth the hold time on others, is because of how your call gets placed. One day you may get someone trained in the problem you have, the next you may get a trained monkey with good people skills at best. I wish you luck Wendie. I know how this feels. The Epson I told you about placed spyware on two networks. It came from the CD. It nearly cost me both accounts. I installed it. The CD is on a tree at a cabin I share with some friends for camping. It is full of 22cab. holes . Made nice target practice. I am taking the printer next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I mean that. Please let me know how it went for you. Ron "bg" wrote: Hi Ron, No need to snack on crow on my account! I am just grateful for anyone throwing in their two cents. Maybe the 3320 Laserjet has problems if it is connected directly, it seems, or at least it USED TO, be happy on the network on the print server. The only problem we had with it before was it kept moving address so once we set it a static IP, it behaved fine. I don't know if the photosmart psc 2710 clears the print queue or not because we couldn't get it to work on one single machine. It wouldn't install. The software ran, no problems were reported on installation, no error reports or anything, but when it finished, no printer! No icon in control panel, and the software HP director suite only had help and image zone. None of the other programs installed. And that happened on every machine we tried it on. But it installed the port and I could ping the damn thing as well. We tried downloading the software from the website thinking it was a corrupt software disk, same thing, downloaded the patches. No help. HP kept telling me I installed it incorrectly but when we when thru the steps, we had done everything correctly. Their solution was it must be working because you did everything right. Well it's not! It is definitely going back because it is a pile of junk but that doesn't help the problem with the resident printer! They just said we have no idea why that is doing it, must be your problem, well no, the only machines doing it are the ones we tried to install the 2710 on. System restore fixed the problem on two but we can't restore two of them for some reason. So your software screwed something up on our machines. A clean uninstall and reinstall of the Laserjet 3320 didn't solve it. So as I said before, it messed with something in XP somewhere. HP said they would research it and promised to call back and no points for guessing if they did. I think they were just glad to get me off the phone. I have lost total confidence in their product and I am angry at the mess this is in. Yes, I hate printer problems, and this laserjet works fine other than the annoying problem of sitting in the queue until deleted. I'll try the untick on Monday but I don't think it will help, but we'll see. Thanks for you feedback and I'll let you know Regards Wendie "Ron J" wrote: Ok. turns out I did not give you the wrong info after all. No where, on the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
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Print queue problem, not the ususal one!
Bidirectional allows the port monitor to receive commands back form the
device for manipulation. This works generally well for LPT connected devices but many network solutions are not as resilient. My thought is the 2710 ships with software that interferes with the way the 3320 communicates to the spooler. What Monitor software is installed by the 2710 (HP MasterMonitor?) Is this software also installed by the 3320? HKLM\System\CurrentControlSet\Control\Print\Monito rs You can also add a Standard TCP/IP Port (this is the one that ships with Windows) targeting the same IP (change the port name so it is not a duplicate of the HP). -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi Ron! Thanks for all your notes. I will have to take your word about HP service being sometimes helpful because so far I have not experienced that side of them! LOL. I am going into the office here shortly and try the various things I have been told to do. I too think it is an XP problem that this software screwed up. The system restore to a point before the software and the fact a complete uninstall and reinstall didn't change it tells me that. I just don't know what it changed and that's what has me annoyed. The psc 2710 installed a TCP/IP port for itself when I installed it initially. Looking at the configuration for that port, it had the correct IP address for the printer and the settings were correct. The laserjet 3320 has its own HP standard TCP/IP port assigned to it which it created when I reinstalled it. I deleted the one that had the psc 2710 assigned to it. I don't have any other numbers after the two printers. It is just a 3320 Laserjet and a photosmart psc 2710. I have to say I don't feel too inclined to buy any more HP products!!! Anyway, must get on my bike here and head off. Thanks again for all your input. I'll let you know how we get on. cheers Wendie "Ron J" wrote: Hey, forget rolling back the driver Windows supports rollong back all hardware drivers back but one. Guess which one . Yep. Printers. I did go back an read your posts. One thing you said caught my attention. You said , the printer installed a port. which port? Did you use wizard to change and configure the printer ports? Could be that the printer is in what is called a "Phantom Port". Worth looking into. Ron "Ron J" wrote: Hey a couple of things to try if you happen to read this. Is EMF enabled on the printer. You might try turning it off. According to my MCDST help book , it can" sometimes " cause problems. It dosen't not go into those prob. though except a small mention about graphics. Did HP have you roll back the drivers and then install them again? I don't remember if you mentioned that or not and time is my enemy today. Thanks for posting here. I have picked up things I never knew about printers looking into your issue. Thats why I enjoy trouble shooting. Ron J "Ron J" wrote: Hello Wendie, According to an" unofficial" source at HP the sudden change in hook up may cause problems with certain HP printers. Why ? No ones seems to know. I am thinking maybe a mem. chip somewhere doe's not clear. As far as the non delete issue she thinks it is an XP issue so just maybe bidirect will help. I like you have doubts but that is why we call it trouble shooting. It is worth a shot. She also recomends for you, if you take back the printer to go up to next series. Without the last numbers ie, 3320 *** psc2210*** the PSC they all have , I could not get any more info than you already have . Allways, an out for those folks. The reason cust. ser is great at HP one day and not worth the hold time on others, is because of how your call gets placed. One day you may get someone trained in the problem you have, the next you may get a trained monkey with good people skills at best. I wish you luck Wendie. I know how this feels. The Epson I told you about placed spyware on two networks. It came from the CD. It nearly cost me both accounts. I installed it. The CD is on a tree at a cabin I share with some friends for camping. It is full of 22cab. holes . Made nice target practice. I am taking the printer next trip, but I have to get a bigger gun. hehehe Best of luck Wendie. I mean that. Please let me know how it went for you. Ron "bg" wrote: Hi Ron, No need to snack on crow on my account! I am just grateful for anyone throwing in their two cents. Maybe the 3320 Laserjet has problems if it is connected directly, it seems, or at least it USED TO, be happy on the network on the print server. The only problem we had with it before was it kept moving address so once we set it a static IP, it behaved fine. I don't know if the photosmart psc 2710 clears the print queue or not because we couldn't get it to work on one single machine. It wouldn't install. The software ran, no problems were reported on installation, no error reports or anything, but when it finished, no printer! No icon in control panel, and the software HP director suite only had help and image zone. None of the other programs installed. And that happened on every machine we tried it on. But it installed the port and I could ping the damn thing as well. We tried downloading the software from the website thinking it was a corrupt software disk, same thing, downloaded the patches. No help. HP kept telling me I installed it incorrectly but when we when thru the steps, we had done everything correctly. Their solution was it must be working because you did everything right. Well it's not! It is definitely going back because it is a pile of junk but that doesn't help the problem with the resident printer! They just said we have no idea why that is doing it, must be your problem, well no, the only machines doing it are the ones we tried to install the 2710 on. System restore fixed the problem on two but we can't restore two of them for some reason. So your software screwed something up on our machines. A clean uninstall and reinstall of the Laserjet 3320 didn't solve it. So as I said before, it messed with something in XP somewhere. HP said they would research it and promised to call back and no points for guessing if they did. I think they were just glad to get me off the phone. I have lost total confidence in their product and I am angry at the mess this is in. Yes, I hate printer problems, and this laserjet works fine other than the annoying problem of sitting in the queue until deleted. I'll try the untick on Monday but I don't think it will help, but we'll see. Thanks for you feedback and I'll let you know Regards Wendie "Ron J" wrote: Ok. turns out I did not give you the wrong info after all. No where, on the list for Hp printers(laser) is the . Maybe redirect is the fix. No one told you what it would fix? Just to untick it? Dang, never thought I would wish it was Monday. Don't you hate printer problems? That should be the easiet part of the job. I can't believe HP service dumped on you. I may be able dig up some info on it for you from HP I belong to a small bizz. outfit they have going . If you send the complete number I will check it out. Let me know how this this out. Please. R "Ron J" wrote: Well, I got that one all backward huh? The 3320 was your first printer? Guess that shoots the comppat. page full of holes. huh? I guess I was too busy seeing what was going on in my mind and lost track of which printer was the "outlaw" Is it 3320 that will not delete the printerQ? I am not sure why or how bidirect will fix the issue but I will stay tuned. In the mean time maybe I can find out how long it has been since MS updated it's info there. I was wondering why there was such a gap in the numbers. Oh man I better go check I may have put in 3320 meaning the other. Thank God 'Ive had breakfast Helps the crow go down a bit better. Dang , I try so hard to give any answers or help is a better way to put it. Correctly and to find them in print as well. I think maybe it was the not being able to delete that I was fixed on. At least it is the best "CYA" I can come up with. i will go back and double check. Then post back. Thanks for being a great sport. This time printer #'s are on paper not my razor sharp mind,,,,, Hi Ron, Thanks for that, ironically it is the 3320 which was working fine, the blasted 2710 is the one who threw a wrench in the works. We've had the 3320 for well over a year now and it hasn't caused any problems. But since the 2710 poisoned our lives, we can't get the setting back. It wasn't a fun day, a put your head out the window and scream type of day and HP is still clueless. We thought with them both being HP it would work well. We didn't want the same type because we didn't have any printers that could print or scan in colour. We are only a very small office so speed isn't usually a problem. We don't print too much stuff. So I am being advised to untick bidirectional printing. Is the logic behind this that the pc is waiting for a message of stats from the printer and it is not getting it? And if we untick it, it will send the print job and not care and delete it without waiting for confirmation? That would make sense. The fact I uninstalled and reinstalled and we have the same problem makes me think that the 2710 software messed with a windows XP setting somewhere deeper down in the bowels of the OS. The Laserjet 3320 is going to stay, the 2710 can go back to the junkyard! Thanks for your input and I'll let you know how it goes regards Wendie "Ron J" wrote: Hello Wendie , Sounds like that was a fun day. The bad new is , at least according to the latest info @ Microsoft compat.cat. the HP 3320 Lajet. will not work with XP. If that info has been updated please don't kill the mesenger. The good news is, you should be able to return it. HP may send you updated software for it if you want to wait for it. I had this problem with an Epson printer, went to Epson asked for updated software, they sent an order form for ink. If you deciide to return it the 2500 series or the 5500 series are compat. w\XP. Bidirectional means that Windows is able to recieve settings and stat's information about the printer. Have you ever set the printers to pool? It really speeds things up. ie, if you have a printer that prints 10 pages per minute and you add two more then config. them for the printer pool into one printer you now can print 30 p.p.m The trick is to get all three printers the same brand and model after making sure they are compat. with your OS. Users love it. The only problem is users have to check to see which printer the job went to so be sure to add a separator page. Best of luck to you, Ron J "bg" wrote: Hi Alan, Thanks for answering, no I haven't tried that because it was ticked on the other machines. How does that work? I'll give it a try on Monday when we are back in the office but I would like to know if you have a moment what that actually does. Thanks Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
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Print queue problem, not the ususal one!
Alan,
thank you SOOOOO much for this tidbit. It worked!!! I had my doubts but it sorted out the problem with the printers who wouldn't clear their print queues. I don't know what else it will effect with printing but for now it is just great! I don't know why HP support didn't suggest trying this. I also sorted out the problem with the warring printers. I uninstalled them both, and reinstalled them in the opposite order. They both now work on the machine. I still had the problem with the print queue not clearing on the Laserjet but unticking bidirectional sorted that out. I don't know why it wasn't an issue on the 2710, but now that everything is working, I am not complaining. At least it works. Hey Ron, did you hear that, IT WORKS!!!! I am a happy camper. We haven't installed the new printer on anyone else's machine, I dont' trust it yet, let's see if they can play nicely together before I go gung ho and install it on everyone. Takes forever to uninstall and install both of them on one machine. Thanks again for all the help and support! regards Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
#15
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Print queue problem, not the ususal one!
Just friends trying to solve a problem.
I have a feeling that the two drivers share one of the monitor layers and there is a version difference. Look in the registry when the printer driver is added on two machines. Use machine 1 for 3320, machine 2 for 2710. If the came monitor is added on each machine compare the files that the monitor uses. This is usually the monitor driver entry in the registry. HKLM\System\CurrentControlSet\Control\Printers\Mon itor -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Alan, thank you SOOOOO much for this tidbit. It worked!!! I had my doubts but it sorted out the problem with the printers who wouldn't clear their print queues. I don't know what else it will effect with printing but for now it is just great! I don't know why HP support didn't suggest trying this. I also sorted out the problem with the warring printers. I uninstalled them both, and reinstalled them in the opposite order. They both now work on the machine. I still had the problem with the print queue not clearing on the Laserjet but unticking bidirectional sorted that out. I don't know why it wasn't an issue on the 2710, but now that everything is working, I am not complaining. At least it works. Hey Ron, did you hear that, IT WORKS!!!! I am a happy camper. We haven't installed the new printer on anyone else's machine, I dont' trust it yet, let's see if they can play nicely together before I go gung ho and install it on everyone. Takes forever to uninstall and install both of them on one machine. Thanks again for all the help and support! regards Wendie "Alan Morris(MSFT)" wrote: Have you already unchecked Bidirectional in the Printer Properties, Ports tab of the LaserJet? -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "bg" wrote in message ... Hi, We have a real mess on our hands and no one can figure it out. We have an HP Laserjet 3320 multifunction on a network and all was well. We then decided to add an HP photosmart 2710 multifunction to the network so we could print and scan in colour. BIG MISTAKE. Besides the fact the £%*)("~'# thing wouldn't install properly on any machine, it completely screwed up the Laserjet. What happens now is that the print queue doesn't clear after it prints. It prints fine, but the job stays in the print queue, which means the next time someone prints to the laserjet, it reprints everything. It's been spewing out paper like a demonic machine. The only way to purge the print queue is to manually delete it which it does with no problem. So it isn't the normal problem of trying to delete the job and it won't, it just doesn't go away in the first place. Been on the phone for hours with HP support, they couldn't solve any of the problems. I know it is the software for the 2710 that messed things up because I gave up installing it after 4 machines failed and they are the only machines that have that problem. I managed a system restore on one and the problem stopped so I know that's what changed it. Only problem is I don't know what it changed! I have uninstalled both printers, used the scrubbing utilities on the disks for both, deleted the registry keys and even the port the 2710 created but we still have the same problem when I reinstalled the Laserjet. I have tried a system restore on the other computers but it fails everytime and I have gone thru all the help advice offered for this problem. None of the restore points work. So I am stuck with this corrupt print problem and I don't even know where to look or what to do! Checked the event log and the only thing it registers is the printing job was purged. The settings for the port are the same as on the other machines. We can print fine with the Laserjet, but we just have to remember to delete it each time which is a pain. Anyone have any ideas? I would be very grateful thanks Wendie |
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