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#1
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Sound disappears in WinXP Home
Win XP Home - 1Gb memory, Sempron 3000+ CPU
Foxconn 760GXK8MC Mobo with On board SiS AC97 audio - powered speakers plugged into rear audio sockets. Nothing plugged into front sockets. Default sound device - SoundMAX Digital Audio One other sound device - VOIPVoice USB phone - only used as preferred device by VOIP phone - haven't been using VOIP at time of the problem. Firefox browser using Windows Media Player Background programs include NAV, Free Zone Alarm, CounterSpy Active Protection, Skype and Skype/VOIP integration for a USB VOIP phone. Listening to the Test cricket via a radio player based on Windows Media Player for twenty minutes or so then sound goes dead - streaming is still active but the sound has gone, and all Windows sounds are dead - logging off and on that user account does not fix - I need to restart Windows to recover sound. If the streaming was video, then the video is fine but the sound is gone. Exploring to Media folder and playing a wav in Media Player - no sound - in other words ALL sound disappears. No settings in Volume Control are changed. This tends to happen if I have several programs open - if I have streaming audio then of course I notice it happening, whereas without it I probably don't notice it as I don't miss the normal Windows sounds so quickly. I think it MAY be an antispyware program that runs in background but not sure at the moment. Only a complete Windows restart fixes it. (not logoff/logon) This happens from time to time (not often) without warning and I can't identify what might be the problem or the common factor. What sort of things should I be looking at to troubleshoot please? Thanks in advance. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
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#2
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Sound disappears in WinXP Home
Problems that only appear intermittently can be very difficult to troubleshoot. The sudden, complete absence of sound would indicate that some primary sound module is acting up. The only thing I can recommend is performing trial and error disconnecting/disabling of individual devices/programs and see if the behavior re-occurs.
Check the Event Viewer for possible information. Go to start/Run and type eventvwr and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this error message. If any are found, double click the error entry to see the details, click the Copy Icon on the right side of the details dialog screen (looks like 2 pages of text) and paste the error details in a reply to this message. You only need to post the text starting with Event Type: and ending with the Description:. You can omit the Data section. ie: Event Type: Error Event Source: source Event Category: category Event ID: ID # Date: date Time: time User: user name Computer: computer name Description: Hanging application program, version, address Resources for Troubleshooting Sound Problems in Windows XP http://support.microsoft.com/kb/307918 Try checking for updated audio chip drivers. Go to Start/Run and type msinfo32 and press OK. Click Components/ComponentsProblemDevices to check for possible hardware problems. Check the following articles for troubleshooting. How to Troubleshoot By Using the Msconfig Utility in Windows XP: http://support.microsoft.com/kb/310560 How to perform a clean boot in Windows XP: http://support.microsoft.com/kb/310353 -- Ronnie Vernon Microsoft MVP Windows Shell/User "Robert M Jones" wrote in message ... Win XP Home - 1Gb memory, Sempron 3000+ CPU Foxconn 760GXK8MC Mobo with On board SiS AC97 audio - powered speakers plugged into rear audio sockets. Nothing plugged into front sockets. Default sound device - SoundMAX Digital Audio One other sound device - VOIPVoice USB phone - only used as preferred device by VOIP phone - haven't been using VOIP at time of the problem. Firefox browser using Windows Media Player Background programs include NAV, Free Zone Alarm, CounterSpy Active Protection, Skype and Skype/VOIP integration for a USB VOIP phone. Listening to the Test cricket via a radio player based on Windows Media Player for twenty minutes or so then sound goes dead - streaming is still active but the sound has gone, and all Windows sounds are dead - logging off and on that user account does not fix - I need to restart Windows to recover sound. If the streaming was video, then the video is fine but the sound is gone. Exploring to Media folder and playing a wav in Media Player - no sound - in other words ALL sound disappears. No settings in Volume Control are changed. This tends to happen if I have several programs open - if I have streaming audio then of course I notice it happening, whereas without it I probably don't notice it as I don't miss the normal Windows sounds so quickly. I think it MAY be an antispyware program that runs in background but not sure at the moment. Only a complete Windows restart fixes it. (not logoff/logon) This happens from time to time (not often) without warning and I can't identify what might be the problem or the common factor. What sort of things should I be looking at to troubleshoot please? Thanks in advance. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#3
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Sound disappears in WinXP Home
Ronnie Vernon MVP wrote:
Problems that only appear intermittently can be very difficult to troubleshoot. The sudden, complete absence of sound would indicate that some primary sound module is acting up. The only thing I can recommend is performing trial and error disconnecting/disabling of individual devices/programs and see if the behavior re-occurs. Check the Event Viewer for possible information. Go to start/Run and type eventvwr and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this error message. If any are found, double click the error entry to see the details, click the Copy Icon on the right side of the details dialog screen (looks like 2 pages of text) and paste the error details in a reply to this message. You only need to post the text starting with Event Type: and ending with the Description:. You can omit the Data section. ie: Event Type: Error Event Source: source Event Category: category Event ID: ID # Date: date Time: time User: user name Computer: computer name Description: Hanging application program, version, address Resources for Troubleshooting Sound Problems in Windows XP http://support.microsoft.com/kb/307918 Try checking for updated audio chip drivers. Go to Start/Run and type msinfo32 and press OK. Click Components/ComponentsProblemDevices to check for possible hardware problems. Check the following articles for troubleshooting. How to Troubleshoot By Using the Msconfig Utility in Windows XP: http://support.microsoft.com/kb/310560 How to perform a clean boot in Windows XP: http://support.microsoft.com/kb/310353 There is only one error message in the relevant time slot. It relates to the antispy program I suspect! Pasted below. I think this is when my machine freezes and the sound disappears. I am trying to troubleshoot by closing this program but it is a bit persistent and the active protection parts of it come back - I've contacted their support about it. Next step will be to prevent it starting at bootup and see if the problem with sound goes away. When I tried to check the sound devices by doing a "test hardware" in the Windows Speech section it told me that the sound hardware wasn't working. Looking at the msinfo32 - there are no problem devices except my switched off mobo ethernet port which is by design. The status of the SoundMax is given as OK as is the USB VOIP sound device Name SoundMAX Integrated Digital Audio Manufacturer Analog Devices, Inc. Status OK PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_0C92105B&REV_A0\3&61A AA01&0&17 I/O Port 0x0000D000-0x0000D0FF I/O Port 0x0000E100-0x0000E17F IRQ Channel IRQ 18 Driver c:\windows\system32\drivers\smwdm.sys (5.12.01.5410, 215.81 KB (220,992 bytes), 20/05/2006 13:24) Name USB Audio Device Manufacturer (Generic USB Audio) Status OK PNP Device ID USB\VID_0D8D&PID_0654&MI_00\6&1CB60AC&0&0000 Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 57.88 KB (59,264 bytes), 26/07/2006 08:58) Here is the msinfo32 report:....... Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1004 Date: 21/08/2006 Time: 16:51:56 User: N/A Computer: ************ Description: Faulting application CounterSpy.exe, version 1.5.0.82, faulting module msvbvm60.dll, version 6.0.97.82, fault address 0x00063fea. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: (removed) How would I update the audio drivers? Thanks for your help so far. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#4
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Sound disappears in WinXP Home
"Robert M Jones" wrote in message ...
Ronnie Vernon MVP wrote: Problems that only appear intermittently can be very difficult to troubleshoot. The sudden, complete absence of sound would indicate that some primary sound module is acting up. The only thing I can recommend is performing trial and error disconnecting/disabling of individual devices/programs and see if the behavior re-occurs. Check the Event Viewer for possible information. Go to start/Run and type eventvwr and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this error message. If any are found, double click the error entry to see the details, click the Copy Icon on the right side of the details dialog screen (looks like 2 pages of text) and paste the error details in a reply to this message. You only need to post the text starting with Event Type: and ending with the Description:. You can omit the Data section. ie: Event Type: Error Event Source: source Event Category: category Event ID: ID # Date: date Time: time User: user name Computer: computer name Description: Hanging application program, version, address Resources for Troubleshooting Sound Problems in Windows XP http://support.microsoft.com/kb/307918 Try checking for updated audio chip drivers. Go to Start/Run and type msinfo32 and press OK. Click Components/ComponentsProblemDevices to check for possible hardware problems. Check the following articles for troubleshooting. How to Troubleshoot By Using the Msconfig Utility in Windows XP: http://support.microsoft.com/kb/310560 How to perform a clean boot in Windows XP: http://support.microsoft.com/kb/310353 There is only one error message in the relevant time slot. It relates to the antispy program I suspect! Pasted below. I think this is when my machine freezes and the sound disappears. I am trying to troubleshoot by closing this program but it is a bit persistent and the active protection parts of it come back - I've contacted their support about it. Next step will be to prevent it starting at bootup and see if the problem with sound goes away. When I tried to check the sound devices by doing a "test hardware" in the Windows Speech section it told me that the sound hardware wasn't working. Looking at the msinfo32 - there are no problem devices except my switched off mobo ethernet port which is by design. The status of the SoundMax is given as OK as is the USB VOIP sound device Name SoundMAX Integrated Digital Audio Manufacturer Analog Devices, Inc. Status OK PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_0C92105B&REV_A0\3&61A AA01&0&17 I/O Port 0x0000D000-0x0000D0FF I/O Port 0x0000E100-0x0000E17F IRQ Channel IRQ 18 Driver c:\windows\system32\drivers\smwdm.sys (5.12.01.5410, 215.81 KB (220,992 bytes), 20/05/2006 13:24) Name USB Audio Device Manufacturer (Generic USB Audio) Status OK PNP Device ID USB\VID_0D8D&PID_0654&MI_00\6&1CB60AC&0&0000 Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 57.88 KB (59,264 bytes), 26/07/2006 08:58) Here is the msinfo32 report:....... Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1004 Date: 21/08/2006 Time: 16:51:56 User: N/A Computer: ************ Description: Faulting application CounterSpy.exe, version 1.5.0.82, faulting module msvbvm60.dll, version 6.0.97.82, fault address 0x00063fea. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: (removed) How would I update the audio drivers? Thanks for your help so far. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 I would definitely uninstall the CounterSpy program to see if this resolves the behavior. Check the Mobo manufacturers website for any updated chipset drivers and firmware updates. Other than this, all you can do is the trial and error checking that I mentioned in my last reply. -- Ronnie Vernon Microsoft MVP Windows Shell/User |
#5
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Sound disappears in WinXP Home
Ronnie Vernon MVP wrote:
"Robert M Jones" wrote in message ... Ronnie Vernon MVP wrote: Problems that only appear intermittently can be very difficult to troubleshoot. The sudden, complete absence of sound would indicate that some primary sound module is acting up. The only thing I can recommend is performing trial and error disconnecting/disabling of individual devices/programs and see if the behavior re-occurs. Check the Event Viewer for possible information. Go to start/Run and type eventvwr and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this error message. If any are found, double click the error entry to see the details, click the Copy Icon on the right side of the details dialog screen (looks like 2 pages of text) and paste the error details in a reply to this message. You only need to post the text starting with Event Type: and ending with the Description:. You can omit the Data section. ie: Event Type: Error Event Source: source Event Category: category Event ID: ID # Date: date Time: time User: user name Computer: computer name Description: Hanging application program, version, address Resources for Troubleshooting Sound Problems in Windows XP http://support.microsoft.com/kb/307918 Try checking for updated audio chip drivers. Go to Start/Run and type msinfo32 and press OK. Click Components/ComponentsProblemDevices to check for possible hardware problems. Check the following articles for troubleshooting. How to Troubleshoot By Using the Msconfig Utility in Windows XP: http://support.microsoft.com/kb/310560 How to perform a clean boot in Windows XP: http://support.microsoft.com/kb/310353 There is only one error message in the relevant time slot. It relates to the antispy program I suspect! Pasted below. I think this is when my machine freezes and the sound disappears. I am trying to troubleshoot by closing this program but it is a bit persistent and the active protection parts of it come back - I've contacted their support about it. Next step will be to prevent it starting at bootup and see if the problem with sound goes away. When I tried to check the sound devices by doing a "test hardware" in the Windows Speech section it told me that the sound hardware wasn't working. Looking at the msinfo32 - there are no problem devices except my switched off mobo ethernet port which is by design. The status of the SoundMax is given as OK as is the USB VOIP sound device Name SoundMAX Integrated Digital Audio Manufacturer Analog Devices, Inc. Status OK PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_0C92105B&REV_A0\3&61A AA01&0&17 I/O Port 0x0000D000-0x0000D0FF I/O Port 0x0000E100-0x0000E17F IRQ Channel IRQ 18 Driver c:\windows\system32\drivers\smwdm.sys (5.12.01.5410, 215.81 KB (220,992 bytes), 20/05/2006 13:24) Name USB Audio Device Manufacturer (Generic USB Audio) Status OK PNP Device ID USB\VID_0D8D&PID_0654&MI_00\6&1CB60AC&0&0000 Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 57.88 KB (59,264 bytes), 26/07/2006 08:58) Here is the msinfo32 report:....... Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1004 Date: 21/08/2006 Time: 16:51:56 User: N/A Computer: ************ Description: Faulting application CounterSpy.exe, version 1.5.0.82, faulting module msvbvm60.dll, version 6.0.97.82, fault address 0x00063fea. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: (removed) How would I update the audio drivers? Thanks for your help so far. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 I would definitely uninstall the CounterSpy program to see if this resolves the behavior. Check the Mobo manufacturers website for any updated chipset drivers and firmware updates. Other than this, all you can do is the trial and error checking that I mentioned in my last reply. Thanks. I ran the troubleshooter you referenced and everything was okay except that the sound didn't work! No conflicts anywhere. Everything supposed to be working and enabled etc. I am trying to download an audio driver for the mobo onboard sound but the download is very slow and fails about half way through the d/l of a 25Mb file saying it can't read the file. Tried several times clearing cache etc each time. Have emailed the site. I will chase up on the antispyware program with the vendors. Thank you for your help. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#6
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Sound disappears in WinXP Home
Robert
Keep us updated on your prograss. Interesting problem. -- Ronnie Vernon Microsoft MVP Windows Shell/User "Robert M Jones" wrote in message ... Ronnie Vernon MVP wrote: "Robert M Jones" wrote in message ... Ronnie Vernon MVP wrote: Problems that only appear intermittently can be very difficult to troubleshoot. The sudden, complete absence of sound would indicate that some primary sound module is acting up. The only thing I can recommend is performing trial and error disconnecting/disabling of individual devices/programs and see if the behavior re-occurs. Check the Event Viewer for possible information. Go to start/Run and type eventvwr and press OK. Click the Application menu item on the left and look for any "X" error messages that coincide with when you last saw this error message. If any are found, double click the error entry to see the details, click the Copy Icon on the right side of the details dialog screen (looks like 2 pages of text) and paste the error details in a reply to this message. You only need to post the text starting with Event Type: and ending with the Description:. You can omit the Data section. ie: Event Type: Error Event Source: source Event Category: category Event ID: ID # Date: date Time: time User: user name Computer: computer name Description: Hanging application program, version, address Resources for Troubleshooting Sound Problems in Windows XP http://support.microsoft.com/kb/307918 Try checking for updated audio chip drivers. Go to Start/Run and type msinfo32 and press OK. Click Components/ComponentsProblemDevices to check for possible hardware problems. Check the following articles for troubleshooting. How to Troubleshoot By Using the Msconfig Utility in Windows XP: http://support.microsoft.com/kb/310560 How to perform a clean boot in Windows XP: http://support.microsoft.com/kb/310353 There is only one error message in the relevant time slot. It relates to the antispy program I suspect! Pasted below. I think this is when my machine freezes and the sound disappears. I am trying to troubleshoot by closing this program but it is a bit persistent and the active protection parts of it come back - I've contacted their support about it. Next step will be to prevent it starting at bootup and see if the problem with sound goes away. When I tried to check the sound devices by doing a "test hardware" in the Windows Speech section it told me that the sound hardware wasn't working. Looking at the msinfo32 - there are no problem devices except my switched off mobo ethernet port which is by design. The status of the SoundMax is given as OK as is the USB VOIP sound device Name SoundMAX Integrated Digital Audio Manufacturer Analog Devices, Inc. Status OK PNP Device ID PCI\VEN_1039&DEV_7012&SUBSYS_0C92105B&REV_A0\3&61A AA01&0&17 I/O Port 0x0000D000-0x0000D0FF I/O Port 0x0000E100-0x0000E17F IRQ Channel IRQ 18 Driver c:\windows\system32\drivers\smwdm.sys (5.12.01.5410, 215.81 KB (220,992 bytes), 20/05/2006 13:24) Name USB Audio Device Manufacturer (Generic USB Audio) Status OK PNP Device ID USB\VID_0D8D&PID_0654&MI_00\6&1CB60AC&0&0000 Driver c:\windows\system32\drivers\usbaudio.sys (5.1.2600.2180 (xpsp_sp2_rtm.040803-2158), 57.88 KB (59,264 bytes), 26/07/2006 08:58) Here is the msinfo32 report:....... Event Type: Error Event Source: Application Error Event Category: (100) Event ID: 1004 Date: 21/08/2006 Time: 16:51:56 User: N/A Computer: ************ Description: Faulting application CounterSpy.exe, version 1.5.0.82, faulting module msvbvm60.dll, version 6.0.97.82, fault address 0x00063fea. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: (removed) How would I update the audio drivers? Thanks for your help so far. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 I would definitely uninstall the CounterSpy program to see if this resolves the behavior. Check the Mobo manufacturers website for any updated chipset drivers and firmware updates. Other than this, all you can do is the trial and error checking that I mentioned in my last reply. Thanks. I ran the troubleshooter you referenced and everything was okay except that the sound didn't work! No conflicts anywhere. Everything supposed to be working and enabled etc. I am trying to download an audio driver for the mobo onboard sound but the download is very slow and fails about half way through the d/l of a 25Mb file saying it can't read the file. Tried several times clearing cache etc each time. Have emailed the site. I will chase up on the antispyware program with the vendors. Thank you for your help. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#7
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Sound disappears in WinXP Home
Ronnie Vernon MVP wrote:
Robert Keep us updated on your prograss. Interesting problem. well- I've had UK Channel 4 TV streaming in the background all afternoon while doing lots of stuff (User account) and no sound problems at all. So - it was either the new sound drivers or the reinstall of the Counterspy - I don't know which but the machine is behaving better all round. Previously I had the Counterspy registered for each user account which I think was a mistake - I have just installed it in Admin, and it is running with Active Protection now in the user account. It is hogging much less CPU and there is no freezing. I think I'll image this Windows partition before it goes wrong again! Thanks for the help. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#8
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Sound disappears in WinXP Home
Just an observation;
There are a number of free, recommended, apps that deal with spyware. Why are you paying for one? I use MS Defender, SpyBot and Adaware; from time to time I visit dubious web sites, and download things I should'nt, and have never had a problem. As a member of the cloth I would hope you are not doing such browsing, so why would you need to pay for such an app? I use the same apps on my kids PC, together with F-Secure, Parental control activated, and have not had any problems there either. "Robert M Jones" wrote in message ... Ronnie Vernon MVP wrote: Robert Keep us updated on your prograss. Interesting problem. well- I've had UK Channel 4 TV streaming in the background all afternoon while doing lots of stuff (User account) and no sound problems at all. So - it was either the new sound drivers or the reinstall of the Counterspy - I don't know which but the machine is behaving better all round. Previously I had the Counterspy registered for each user account which I think was a mistake - I have just installed it in Admin, and it is running with Active Protection now in the user account. It is hogging much less CPU and there is no freezing. I think I'll image this Windows partition before it goes wrong again! Thanks for the help. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#9
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Sound disappears in WinXP Home
Excellent, glad you got the problem sorted. Enjoy the video.
-- Ronnie Vernon Microsoft MVP Windows Shell/User "Robert M Jones" wrote in message ... Ronnie Vernon MVP wrote: Robert Keep us updated on your prograss. Interesting problem. well- I've had UK Channel 4 TV streaming in the background all afternoon while doing lots of stuff (User account) and no sound problems at all. So - it was either the new sound drivers or the reinstall of the Counterspy - I don't know which but the machine is behaving better all round. Previously I had the Counterspy registered for each user account which I think was a mistake - I have just installed it in Admin, and it is running with Active Protection now in the user account. It is hogging much less CPU and there is no freezing. I think I'll image this Windows partition before it goes wrong again! Thanks for the help. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
#10
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Sound disappears in WinXP Home
DL wrote:
Just an observation; There are a number of free, recommended, apps that deal with spyware. Why are you paying for one? I use MS Defender, SpyBot and Adaware; from time to time I visit dubious web sites, and download things I should'nt, and have never had a problem. As a member of the cloth I would hope you are not doing such browsing, so why would you need to pay for such an app? I use the same apps on my kids PC, together with F-Secure, Parental control activated, and have not had any problems there either. "Robert M Jones" wrote in message ... Ronnie Vernon MVP wrote: Robert Keep us updated on your prograss. Interesting problem. well- I've had UK Channel 4 TV streaming in the background all afternoon while doing lots of stuff (User account) and no sound problems at all. So - it was either the new sound drivers or the reinstall of the Counterspy - I don't know which but the machine is behaving better all round. Previously I had the Counterspy registered for each user account which I think was a mistake - I have just installed it in Admin, and it is running with Active Protection now in the user account. It is hogging much less CPU and there is no freezing. I think I'll image this Windows partition before it goes wrong again! Thanks for the help. -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 Who said I was paying? I did beta testing and got a years licence free :-) I also use the free ones - Ad-Aware, Spybot S&D, and one from my ISP. I'm not the only one in my family who uses the computer and I do a fair bit of browsing including for free software and every now and then something turns up on my machine that shouldn't (or tries to). -- Rev Robert M Jones, Wimborne Baptist Church, UK http://www.wimborne-baptist.org.uk Free trial of Mailwasher Pro - effective email spam filter - (commission goes to our partners in Bulgaria) http://fta.firetrust.com/index.cgi?id=420 |
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