XP-SP2 causing memory leak on network printing?

Folks,

I've installed SP2 on about 6 machines at work (total network is about 25
machines and several W2K servers). On machines that are printing to our
high-volume printers, the users are experiencing problems.

The problem manifests itself with an extreme slowdown of the printing.
Eventually the program doing the printing (Adobe Acrobat Reader 6.0.2 -
current version, or Word 2K) will just stop and hang for a while, and the
machine becomes unresponsive. The programs will "white out" (showing no
details in their windows) for a while. Processor use appears to peak, but
it's difficult to run Taskmanager when this happens since the machine is very
unresponsive.

I've found that rebooting the machine fixes the problem for a while - but as
they start printing more to the network printers - the problem starts
reoccuring.

The one printer is a Canon ImageRUNNER5000 - (Copier/scanner/network
printer), the other is an HP 2300DTN (big network printer with Jet-Direct
built in).

The machines are connected via IP printing to the machine IP#

This was not a problem before SP2 was installed.

I do have File and Printer sharing turned on.

The machines are Compaqs with 2.1GHz Celeron processors, 500Mb RAM and
plenty of hard drive space left.

Ideas? Clues?

Thanks!

Have you tried the latest drivers from the products website?

"deilenberger" wrote in
message
Folks,

I've installed SP2 on about 6 machines at work (total network is
about 25 machines and several W2K servers). On machines that are
printing to our high-volume printers, the users are experiencing
problems.

The problem manifests itself with an extreme slowdown of the printing.
Eventually the program doing the printing (Adobe Acrobat Reader 6.0.2
- current version, or Word 2K) will just stop and hang for a while,
and the machine becomes unresponsive. The programs will "white out"
(showing no details in their windows) for a while. Processor use
appears to peak, but it's difficult to run Taskmanager when this
happens since the machine is very unresponsive.

I've found that rebooting the machine fixes the problem for a while -
but as they start printing more to the network printers - the problem
starts reoccuring.

The one printer is a Canon ImageRUNNER5000 - (Copier/scanner/network
printer), the other is an HP 2300DTN (big network printer with
Jet-Direct built in).

The machines are connected via IP printing to the machine IP#

This was not a problem before SP2 was installed.

I do have File and Printer sharing turned on.

The machines are Compaqs with 2.1GHz Celeron processors, 500Mb RAM and
plenty of hard drive space left.

Ideas? Clues?

Thanks!

Phil,

"Phil" wrote:

Have you tried the latest drivers from the products website?

Yes I have. The HP drivers are the latest they have according to their
diagnostics program, and I DL'd the Canon drivers and updated them (they were
dated 7/27/04 I believe.)

The Canon seems to be the real problem at the moment... and their website is
remarkably unhelpful. I called their Support center (HelpDesk), and had a
rather long chat and wait session, they tried to be useful, but it appeared
obvious they were reaching.. the only suggestion they had was to use LPR to
print - which seems rather silly to me.

Thanks!

Don

"deilenberger" wrote in
message
Folks,

I've installed SP2 on about 6 machines at work (total network is
about 25 machines and several W2K servers). On machines that are
printing to our high-volume printers, the users are experiencing
problems.

The problem manifests itself with an extreme slowdown of the printing.
Eventually the program doing the printing (Adobe Acrobat Reader 6.0.2
- current version, or Word 2K) will just stop and hang for a while,
and the machine becomes unresponsive. The programs will "white out"
(showing no details in their windows) for a while. Processor use
appears to peak, but it's difficult to run Taskmanager when this
happens since the machine is very unresponsive.

I've found that rebooting the machine fixes the problem for a while -
but as they start printing more to the network printers - the problem
starts reoccuring.

The one printer is a Canon ImageRUNNER5000 - (Copier/scanner/network
printer), the other is an HP 2300DTN (big network printer with
Jet-Direct built in).

The machines are connected via IP printing to the machine IP#

This was not a problem before SP2 was installed.

I do have File and Printer sharing turned on.

The machines are Compaqs with 2.1GHz Celeron processors, 500Mb RAM and
plenty of hard drive space left.

Ideas? Clues?

Thanks!

"deilenberger" wrote in
message
Phil,

"Phil" wrote:

Have you tried the latest drivers from the products website?

Yes I have. The HP drivers are the latest they have according to their
diagnostics program, and I DL'd the Canon drivers and updated them
(they were dated 7/27/04 I believe.)

The Canon seems to be the real problem at the moment... and their
website is remarkably unhelpful. I called their Support center
(HelpDesk), and had a rather long chat and wait session, they tried
to be useful, but it appeared obvious they were reaching.. the only
suggestion they had was to use LPR to print - which seems rather
silly to me.

Thanks!

Don

Ya I saw that date for the drivers too, so it looks like your updated. If
their techs suggestion works, I'd do it. If it doesn't then it would seem
that some change in sp2 is messing with the drivers. In which case it's
canon's problem and they need to fix their drivers to work with sp2. Other
than that, I don't have any specific fix for you, sorry. Maybe go back to
sp1 for now.


"deilenberger" wrote in
message
Folks,

I've installed SP2 on about 6 machines at work (total network is
about 25 machines and several W2K servers). On machines that are
printing to our high-volume printers, the users are experiencing
problems.

The problem manifests itself with an extreme slowdown of the
printing. Eventually the program doing the printing (Adobe Acrobat
Reader 6.0.2 - current version, or Word 2K) will just stop and hang
for a while, and the machine becomes unresponsive. The programs
will "white out" (showing no details in their windows) for a while.
Processor use appears to peak, but it's difficult to run
Taskmanager when this happens since the machine is very
unresponsive.

I've found that rebooting the machine fixes the problem for a while
- but as they start printing more to the network printers - the
problem starts reoccuring.

The one printer is a Canon ImageRUNNER5000 - (Copier/scanner/network
printer), the other is an HP 2300DTN (big network printer with
Jet-Direct built in).

The machines are connected via IP printing to the machine IP#

This was not a problem before SP2 was installed.

I do have File and Printer sharing turned on.

The machines are Compaqs with 2.1GHz Celeron processors, 500Mb RAM
and plenty of hard drive space left.

Ideas? Clues?

Thanks!

"deilenberger" wrote in message
...
Folks,

I've installed SP2 on about 6 machines at work (total network is about 25
machines and several W2K servers). On machines that are printing to our
high-volume printers, the users are experiencing problems.

The problem manifests itself with an extreme slowdown of the printing.

I have found that auto assigned internal IP addresses slows things down as
the share takes a while to be found. Have you got a printer with it's own IP
address? If so, assign it one manually. Is your entire network auto
assigned? If so, assign manually. That is the way I brought my network
printing back to normal.

The above assumes it isn't just some physical prob somewhere. Eg, a NIC that
is dying and bombarding the network with spurious crap thus slowing it all
down.