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Can't get past Safe Mode options screen
My sister has a HP ZE5500 laptop (5 years old) that recently cannot go past
the safe mode options screen when the power is turned on. She was in Internet Explorer (the only app open) walked away from the laptop for 10 minutes, came back and had a black screen with a blinking cursor. She could not power the laptop down or use ctrl-alt-delete. She used the reset button. She has not been able to get to her desktop since. I tried to help and selected f8 to bring up the safe mode options and tried each of them. After selecting an option, the screen freezed and I can no longer use the keyboard. I tried the safe mode option, safe mode from command prompt, from last safe configuration and tried selecting the normal window option (I can't remember the menu verbatim). Does anyone have any suggestions? The hard drive status light blinks when the menu option is first selected and then stops. The battery is charged. Any ideas on how to get past this point? There were no warning messages about bad sectors or anything leading up to this. Any ideas is greatly appreciated! Thanks! |
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#2
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Can't get past Safe Mode options screen
Hi Lori,
Three options: - Boot from XP cd and select boot from recovery console then execute chkdsk /r /f if not working you have two mo -Use a recovery program like RDCommander or Hiren's Boot to try to repair the system. -Boot again from XP, enter, f8 to accept the EULA and then press R to make a repair installation of the system, you will get a fresh windows installation. Hope this works for you! Luis. "Lori" wrote in message ... My sister has a HP ZE5500 laptop (5 years old) that recently cannot go past the safe mode options screen when the power is turned on. She was in Internet Explorer (the only app open) walked away from the laptop for 10 minutes, came back and had a black screen with a blinking cursor. She could not power the laptop down or use ctrl-alt-delete. She used the reset button. She has not been able to get to her desktop since. I tried to help and selected f8 to bring up the safe mode options and tried each of them. After selecting an option, the screen freezed and I can no longer use the keyboard. I tried the safe mode option, safe mode from command prompt, from last safe configuration and tried selecting the normal window option (I can't remember the menu verbatim). Does anyone have any suggestions? The hard drive status light blinks when the menu option is first selected and then stops. The battery is charged. Any ideas on how to get past this point? There were no warning messages about bad sectors or anything leading up to this. Any ideas is greatly appreciated! Thanks! |
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