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#1
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how to remove unwanted pop-ups
When I start up the PC I am getting two popups;
one is a DOS screen, the other says unable to find GeniusBox/client.exe. Please: how do I get rid of these? |
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#2
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how to remove unwanted pop-ups
"timOleary" wrote in message
... When I start up the PC I am getting two popups; one is a DOS screen, the other says unable to find GeniusBox/client.exe. Please: how do I get rid of these? GeniusBox is adware, so use these tools. You might not have to go past AdwCleaner and MBAM. Remove Adware & PUPs with these tools. Check for updates first and then scan with each one at a time until your machine is clean. AdwCleaner (Free) http://www.bleepingcomputer.com/download/adwcleaner/ Malwarebytes (Get the free version) https://www.malwarebytes.org/free/ When offered, uncheck: Enable free trial of Malwarebytes Anti-Malware Premium. Junkware Removal Tool (Free) http://www.bleepingcomputer.com/down...-removal-tool/ HitmanPro (30 day free trial) http://www.surfright.nl/en/hitmanpro If necessary, reset your browsers. For IE: http://windows.microsoft.com/en-us/w...lorer-settings Some reading: About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) http://www.bleepingcomputer.com/foru...ces/?p=3187642 |
#3
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how to remove unwanted pop-ups
timOleary wrote:
When I start up the PC I am getting two popups; one is a DOS screen, the other says unable to find GeniusBox/client.exe. Please: how do I get rid of these? "unable to find" means that your (unstated) antivirus and adware removal tools, have removed the executable. Just for fun, you might search on "client.exe" and see if you can find the file. Maybe it's been placed in a Quarantine folder where it belongs. Don't panic. What is happening is, you have a "Startup" item of some sort. The startup item says to "run GeniusBox/client.exe", but the executable cannot be found. So the problem is "half-removed". The AV software should really remove the registry entry or whatever other mechanism is being used, so you no longer see the garbage side-effects. ******* "Autoruns" is a program that shows you the Startup items on the machine. One of the tabs shows you everything, all thrown into one giant list. You can scroll through that, looking for the item in question. https://technet.microsoft.com/en-us/...rnals/bb963902 Autoruns uses tick boxes, off to one side, to control each Startup item. You can untick a box, to disable a single item. So if an item there is a launcher for GeniusBox/client.exe you might find it. When you're infected, the fun part is, you untick a box, reboot the computer, open Autoruns again and the box will be ticked again. If you have an active infection, or a portion of the malware or adware has used alternate means to run, then the Startup Item will be put right back. It's when that happens, you know you have more work to do with MalwareBytes (MBAM Free scanner), or ADWCleaner (available on BleepingComputer for download). http://www.bleepingcomputer.com/download/adwcleaner/ With ADWCleaner, you can click the scan button first, just to get some idea if anything is still in the machine (in the way of Adware - it doesn't do Malware at all). Paul |
#4
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how to remove unwanted pop-ups
On Thursday, April 2, 2015 at 10:01:47 AM UTC-4, timOleary wrote:
When I start up the PC I am getting two popups; one is a DOS screen, the other says unable to find GeniusBox/client.exe. Please: how do I get rid of these? Thanks for the suggestions! I will look for the item in autorun & I will run MWB and ADWCLEANER (again.) |
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