Unable to sign in

Hi
I have discovered that after about 3 months of inactivity I find that
I am unable to sign in to Windows Messenger. I have tried different
net passports and even created a new one but no good. Email and
browsing work ok & also I have disabled Norton Antivirus but it still
does not work.The message I get is " We were unable to sign you in to
..NET Messenger service, possibly because of a problem with the service
or with your internet connection. Please make sure you are connected
to the internet. Any advice would be appreciated.

TIA

Pat

Greetings Pat,

Here are some suggestions you might want to try/check:
1. The date on your computer needs to be set properly -- double click the clock verify that
the time and date are set.
2. If your password information is not saved, verify that you are typing it in with the
correct case (uppercase or lowercase).
3. Change your password @ http://memberservicesnet.passport.co...erservice.srf, then try
signing in again.
4. If you use a firewall (like ZoneAlarm, Norton Internet Security etc. ), it's possible
that Messenger doesn't have the correct rights to access the Internet. You may need to
re/add Messenger to the allowed list of programs in your firewall if this is the case.
5. If you disabled your firewall in the past, it still may be blocking Messenger -- try
restarting it and see if that helps the situation. You also might try uninstalling an
installed firewall, to verify that it isn't causing a problem (even if it is disabled).
____________________________________________
Jonathan Kay
Windows MVP, Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com


"P Barry" wrote in message
...
Hi
I have discovered that after about 3 months of inactivity I find that
I am unable to sign in to Windows Messenger. I have tried different
net passports and even created a new one but no good. Email and
browsing work ok & also I have disabled Norton Antivirus but it still
does not work.The message I get is " We were unable to sign you in to
.NET Messenger service, possibly because of a problem with the service
or with your internet connection. Please make sure you are connected
to the internet. Any advice would be appreciated.

TIA

Pat