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#1
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Installing Office 2000 x on Preloaded XP SP2
Ok, I have purchased 5 new pc systems, and they have arrived with
Windows XP SP2 "preloaded".. and i am trying to install Office 2000.. It fails everytime with a windows file protection message.. Steps i have tried.. 0. Searched news group and KB for answer. found MS KB 871220 tried it and it does "NOT" solve the problem.. 1. Install new Office 2000 pro sp3 2. Install same on second system, and 3rd system 3. Install older Office 2000 pro sp2 cd. 4. Install older Office 2000 premium cd. 5. Install older Office 2000 SB cd. All fail at the same point in the same way on all the systems.. Found Windows XP SP2 in the add/remove menu. and tried to remove it and then install the office.. XP SP2 removed succesfully. reboot and install New Office 2000 pro SP3, and success.. it works.. this seems to strongly suggest Windows XP SP2 is at fult and this is not a long term solution i have found, as all new system will be coming with Windows XP SP2 Windows XP SP2 support Live/chat have was there hads of this and say it not there issue.. Ticket # SRX040930607957 I hope the community can help with this.. |
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#2
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Installing Office 2000 x on Preloaded XP SP2
This is interesting.
I deploy Office 2000 SP1 onto XP SP2 boxes and then upgrade to Office 2000 SP3 with a script with no difficulty. I'm not saying there's not an issue, but I haven't heard anything. Have you tried the new "Chat to a Service Pack 2 Engineer online" option at support.microsoft.com? Alternatively, your PC vendor should be able to provide support, in case nobody else here knows the answer to your problem. Oli "shane lieberg" wrote in message ... Ok, I have purchased 5 new pc systems, and they have arrived with Windows XP SP2 "preloaded".. and i am trying to install Office 2000.. It fails everytime with a windows file protection message.. Steps i have tried.. 0. Searched news group and KB for answer. found MS KB 871220 tried it and it does "NOT" solve the problem.. 1. Install new Office 2000 pro sp3 2. Install same on second system, and 3rd system 3. Install older Office 2000 pro sp2 cd. 4. Install older Office 2000 premium cd. 5. Install older Office 2000 SB cd. All fail at the same point in the same way on all the systems.. Found Windows XP SP2 in the add/remove menu. and tried to remove it and then install the office.. XP SP2 removed succesfully. reboot and install New Office 2000 pro SP3, and success.. it works.. this seems to strongly suggest Windows XP SP2 is at fult and this is not a long term solution i have found, as all new system will be coming with Windows XP SP2 Windows XP SP2 support Live/chat have was there hads of this and say it not there issue.. Ticket # SRX040930607957 I hope the community can help with this.. |
#3
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Installing Office 2000 x on Preloaded XP SP2
yep, i have talked with them
Windows XP SP2 support Live/chat have was there hands of this and say it not there issue.. Ticket # SRX040930607957 And i also have a call into my vendor, but i think you won't see this problem until some one goes out and buys XP sp2 of the shelf and loads it on a new system, and then tries to load office 2000.. or other vendors slipstream there install to XP SP2.. "Oli Restorick" wrote in message ... This is interesting. I deploy Office 2000 SP1 onto XP SP2 boxes and then upgrade to Office 2000 SP3 with a script with no difficulty. I'm not saying there's not an issue, but I haven't heard anything. Have you tried the new "Chat to a Service Pack 2 Engineer online" option at support.microsoft.com? Alternatively, your PC vendor should be able to provide support, in case nobody else here knows the answer to your problem. Oli "shane lieberg" wrote in message ... Ok, I have purchased 5 new pc systems, and they have arrived with Windows XP SP2 "preloaded".. and i am trying to install Office 2000.. It fails everytime with a windows file protection message.. Steps i have tried.. 0. Searched news group and KB for answer. found MS KB 871220 tried it and it does "NOT" solve the problem.. 1. Install new Office 2000 pro sp3 2. Install same on second system, and 3rd system 3. Install older Office 2000 pro sp2 cd. 4. Install older Office 2000 premium cd. 5. Install older Office 2000 SB cd. All fail at the same point in the same way on all the systems.. Found Windows XP SP2 in the add/remove menu. and tried to remove it and then install the office.. XP SP2 removed succesfully. reboot and install New Office 2000 pro SP3, and success.. it works.. this seems to strongly suggest Windows XP SP2 is at fult and this is not a long term solution i have found, as all new system will be coming with Windows XP SP2 Windows XP SP2 support Live/chat have was there hads of this and say it not there issue.. Ticket # SRX040930607957 I hope the community can help with this.. |
#4
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Installing Office 2000 x on Preloaded XP SP2
NOTES FROM CONTACT WITH MICROSOFT
---------------------------------------------------------------------------- ---- From: Daniel Gao (IntelliDigit) ] Sent: Friday, October 01, 2004 1:58 AM To: Shane Lieberg Subject: SRX040930607957 OFF2000: Installation error Dear Shane, Thank you for contacting Microsoft Office Online Support Service. My name is Daniel, and I will be helping you with this service request. After reviewing the case log, I understand this issue is as follows: You are encoutering error when installing Office 2000. We will work together on this issue throughout the course of this case. If I misunderstood the issue, don't hesitate to correct me. Step 1: Detect and repair ==================== 1. Start one of the Office program; 2. Choose "Help" = "Detect and Repair"; 3. Insert the Office CD to repair. NOTE: You may receive the error "This patch package cannot be opened.". If so, please just continue to step 2. Step 2: Use Windows Installer Cleanup Utility ==================================== First please confirm that you have the Office 2000 full version (not upgrade version) installation CD so that you reinstall Office successfully. 1. Download and install the Windows Installer Cleanup Utility. http://download.microsoft.com/downlo...BD/msicuu2.exe 2. After you install the Windows Installer CleanUp Utility, click Start menu- All Programs- Windows Install Clean Up. 3. Highlight all the Microsoft Office entry in the list and then click Remove. Quit the Utility. 4. Click Start menu- Run, type "%Temp%" (without the quotation marks) in the Open box and press Enter. 5. Empty the %Temp% folder. [Note: If you are unable to empty temp folder, please come into Windows safe mode to empty the temp folder: restart computer and keep pressing F8 to come into Windows safe mode.] 6. Empty the Recycle Bin. 7. Restart your computer and then reinstall Office. After you install Office, please go to the following Microsoft Website, and click the Go button next to "Scan my computer to find Office updates I need" to check for the available Office updates. http://www.officeupdate.com/ProductUpdates/default.aspx Please perform the above steps and let me know the results. If anything is unclear, please feel free to let me know. I am happy to assist you and look forward to your reply. Best regards, Daniel Gao Online Support Professional Microsoft Office Online Support Delighting our customers is our top priority. Please let my manager or me know what you think of the level of service provided. You can send feedback to Microsoft Management at (Office Online Feedback). Check out our bookstore http://go.microsoft.com/fwlink/?LinkId=7249 which provides a wealth of information that you can use to troubleshoot an issue or help answer a question. "Shane Lieberg" wrote in message ... yep, i have talked with them Windows XP SP2 support Live/chat have was there hands of this and say it not there issue.. Ticket # SRX040930607957 And i also have a call into my vendor, but i think you won't see this problem until some one goes out and buys XP sp2 of the shelf and loads it on a new system, and then tries to load office 2000.. or other vendors slipstream there install to XP SP2.. "Oli Restorick" wrote in message ... This is interesting. I deploy Office 2000 SP1 onto XP SP2 boxes and then upgrade to Office 2000 SP3 with a script with no difficulty. I'm not saying there's not an issue, but I haven't heard anything. Have you tried the new "Chat to a Service Pack 2 Engineer online" option at support.microsoft.com? Alternatively, your PC vendor should be able to provide support, in case nobody else here knows the answer to your problem. Oli "shane lieberg" wrote in message ... Ok, I have purchased 5 new pc systems, and they have arrived with Windows XP SP2 "preloaded".. and i am trying to install Office 2000.. It fails everytime with a windows file protection message.. Steps i have tried.. 0. Searched news group and KB for answer. found MS KB 871220 tried it and it does "NOT" solve the problem.. 1. Install new Office 2000 pro sp3 2. Install same on second system, and 3rd system 3. Install older Office 2000 pro sp2 cd. 4. Install older Office 2000 premium cd. 5. Install older Office 2000 SB cd. All fail at the same point in the same way on all the systems.. Found Windows XP SP2 in the add/remove menu. and tried to remove it and then install the office.. XP SP2 removed succesfully. reboot and install New Office 2000 pro SP3, and success.. it works.. this seems to strongly suggest Windows XP SP2 is at fult and this is not a long term solution i have found, as all new system will be coming with Windows XP SP2 Windows XP SP2 support Live/chat have was there hads of this and say it not there issue.. Ticket # SRX040930607957 I hope the community can help with this.. |
#5
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Installing Office 2000 x on Preloaded XP SP2
MY REPLY
Step 1: This would imply that I have successfully installed Office and now need to use the repair utility. (I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2) Step 2: I am installing Office 2000 full version, although the install will not complete. I have run the clean up tool as requested, but office is not listed, I have deleted the temp folder and Office will still "NOT" install. Steps to reproduce my problem. 1. Create a splipstream install cd of Windows XP Sp2. 2. Install windows Xp Sp2 Pro Full Version on to a PC. 3. Install any drivers needed. 4. Complete all windows updates. 5. Begin new install of Office 2000 "Any Version" Or Steps to reproduce my problem. 1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version 2. Install Windows Xp Sp1 Pro Full Version on to a PC. 3. Install Any drivers needed. 4. Install Windows Xp Sp2 Onto PC. 5. Complete all windows updates. 6. Begin new install of Office 2000 "Any Version" Both will fail, however using the second method I can uninstall Windows XP Sp2, and i am then able to install Office 2000 "Any Version" This strongly suggests that this is a service pack 2 issue, however as you can note. SRX040930607957 was created by a SP2 help desk, and then transfered to your deptment ---------------------------------------------------------------------------- ------------------------------------------------ "Shane Lieberg" wrote in message ... yep, i have talked with them Windows XP SP2 support Live/chat have was there hands of this and say it not there issue.. Ticket # SRX040930607957 And i also have a call into my vendor, but i think you won't see this problem until some one goes out and buys XP sp2 of the shelf and loads it on a new system, and then tries to load office 2000.. or other vendors slipstream there install to XP SP2.. "Oli Restorick" wrote in message ... This is interesting. I deploy Office 2000 SP1 onto XP SP2 boxes and then upgrade to Office 2000 SP3 with a script with no difficulty. I'm not saying there's not an issue, but I haven't heard anything. Have you tried the new "Chat to a Service Pack 2 Engineer online" option at support.microsoft.com? Alternatively, your PC vendor should be able to provide support, in case nobody else here knows the answer to your problem. Oli "shane lieberg" wrote in message ... Ok, I have purchased 5 new pc systems, and they have arrived with Windows XP SP2 "preloaded".. and i am trying to install Office 2000.. It fails everytime with a windows file protection message.. Steps i have tried.. 0. Searched news group and KB for answer. found MS KB 871220 tried it and it does "NOT" solve the problem.. 1. Install new Office 2000 pro sp3 2. Install same on second system, and 3rd system 3. Install older Office 2000 pro sp2 cd. 4. Install older Office 2000 premium cd. 5. Install older Office 2000 SB cd. All fail at the same point in the same way on all the systems.. Found Windows XP SP2 in the add/remove menu. and tried to remove it and then install the office.. XP SP2 removed succesfully. reboot and install New Office 2000 pro SP3, and success.. it works.. this seems to strongly suggest Windows XP SP2 is at fult and this is not a long term solution i have found, as all new system will be coming with Windows XP SP2 Windows XP SP2 support Live/chat have was there hads of this and say it not there issue.. Ticket # SRX040930607957 I hope the community can help with this.. |
#6
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Installing Office 2000 x on Preloaded XP SP2
Your first method of reproduction is not correct, sa it's exactly what I do
to install workstations, albeit using the Small Business Edition of Office 2000. However, if other versions of Office were regularly exhibiting the problem you're having, I'm sure we all would have heard about it. Looks like you've already been on to PSS. They should give you free support if it's truly an SP2 issue. Oli "shane lieberg" wrote in message ... MY REPLY Step 1: This would imply that I have successfully installed Office and now need to use the repair utility. (I CAN NOT INSTALL OFFICE 2000 ON A NEW INSTALLATION OF XP SP2) Step 2: I am installing Office 2000 full version, although the install will not complete. I have run the clean up tool as requested, but office is not listed, I have deleted the temp folder and Office will still "NOT" install. Steps to reproduce my problem. 1. Create a splipstream install cd of Windows XP Sp2. 2. Install windows Xp Sp2 Pro Full Version on to a PC. 3. Install any drivers needed. 4. Complete all windows updates. 5. Begin new install of Office 2000 "Any Version" Or Steps to reproduce my problem. 1. Use a Store bought copy of Windows Xp Sp1 Pro Full Version 2. Install Windows Xp Sp1 Pro Full Version on to a PC. 3. Install Any drivers needed. 4. Install Windows Xp Sp2 Onto PC. 5. Complete all windows updates. 6. Begin new install of Office 2000 "Any Version" Both will fail, however using the second method I can uninstall Windows XP Sp2, and i am then able to install Office 2000 "Any Version" This strongly suggests that this is a service pack 2 issue, however as you can note. SRX040930607957 was created by a SP2 help desk, and then transfered to your deptment ---------------------------------------------------------------------------- ------------------------------------------------ "Shane Lieberg" wrote in message ... yep, i have talked with them Windows XP SP2 support Live/chat have was there hands of this and say it not there issue.. Ticket # SRX040930607957 And i also have a call into my vendor, but i think you won't see this problem until some one goes out and buys XP sp2 of the shelf and loads it on a new system, and then tries to load office 2000.. or other vendors slipstream there install to XP SP2.. "Oli Restorick" wrote in message ... This is interesting. I deploy Office 2000 SP1 onto XP SP2 boxes and then upgrade to Office 2000 SP3 with a script with no difficulty. I'm not saying there's not an issue, but I haven't heard anything. Have you tried the new "Chat to a Service Pack 2 Engineer online" option at support.microsoft.com? Alternatively, your PC vendor should be able to provide support, in case nobody else here knows the answer to your problem. Oli "shane lieberg" wrote in message ... Ok, I have purchased 5 new pc systems, and they have arrived with Windows XP SP2 "preloaded".. and i am trying to install Office 2000.. It fails everytime with a windows file protection message.. Steps i have tried.. 0. Searched news group and KB for answer. found MS KB 871220 tried it and it does "NOT" solve the problem.. 1. Install new Office 2000 pro sp3 2. Install same on second system, and 3rd system 3. Install older Office 2000 pro sp2 cd. 4. Install older Office 2000 premium cd. 5. Install older Office 2000 SB cd. All fail at the same point in the same way on all the systems.. Found Windows XP SP2 in the add/remove menu. and tried to remove it and then install the office.. XP SP2 removed succesfully. reboot and install New Office 2000 pro SP3, and success.. it works.. this seems to strongly suggest Windows XP SP2 is at fult and this is not a long term solution i have found, as all new system will be coming with Windows XP SP2 Windows XP SP2 support Live/chat have was there hads of this and say it not there issue.. Ticket # SRX040930607957 I hope the community can help with this.. |
#7
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Installing Office 2000 x on Preloaded XP SP2
I also ran into this problem today. I was rebuilding a Compaq
Presario 2500 laptop after a user destroyed it. I imaged back onto it the factory install image, whiped out some of the nonsense applications that come with the factory install, and then installed SP2. After that I started to install some other applications the user needed, and I ran into the same problem with our slipstreamed Office 2000 SR1 SP3 install: Windows File Protection error asking for the Windows XP SP2 CD. I had to uninstall SP2, install Office 2000, then reinstall SP2 to get it to work. What a pain! I'm really in trouble when we start ordering PCs with XP SP2 already on them. Although, perhaps this is a good thing... it will force the company to upgrade to Office 2003. ;-) |
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