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#16
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O.T. display blackout
Robert in CA wrote:
But you said: So the first two might help, just a guess. The third one is already installed, but you could take a copy to add to your driver collection and I followed your instructions. Robert Didn't you have a Dell Driver Updater at one time ? What drivers does it say to use ? Make sure that the drivers you see, when you use the Dell driver page, match the hardware that's on the computer. That's the general idea. The problem we're trying to solve here, is two Device Manager (devmgmt.msc) entries that have yellow marks. It implies two driver installations for those items, might make a difference. Paul |
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I can't remember, but here are the listed
programs and I do have Dell. http://i65.tinypic.com/11cdyq0.jpg Support seems to come from Dell(bottom of page). Robert |
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Robert in CA wrote:
I can't remember, but here are the listed programs and I do have Dell. http://i65.tinypic.com/11cdyq0.jpg Support seems to come from Dell(bottom of page). Robert https://www.thewindowsclub.com/downl...indows-utility Pictu In taskbar, a snake-like icon... https://thewindowsclub-thewindowsclu...-drivers-2.jpg "This tool will offer you only those drivers that are required for your computer. This ensures that your PC has the most critical updates without you having to check online and install them yourself. Once the tool completes its scan, it will offer a list of drivers for which updates are available. Carefully go through the list and select the ones you want to install." Paul |
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O.T. display blackout
On Saturday, March 2, 2019 at 7:45:34 PM UTC-8, Paul wrote: Robert in CA wrote: I can't remember, but here are the listed programs and I do have Dell. http://i65.tinypic.com/11cdyq0.jpg Support seems to come from Dell(bottom of page). Robert https://www.thewindowsclub.com/downl...indows-utility Pictu In taskbar, a snake-like icon... https://thewindowsclub-thewindowsclu...-drivers-2.jpg "This tool will offer you only those drivers that are required for your computer. This ensures that your PC has the most critical updates without you having to check online and install them yourself. Once the tool completes its scan, it will offer a list of drivers for which updates are available. Carefully go through the list and select the ones you want to install." Paul I'm not quite following your instructions of what to click on. Do I click download and then the snake icon appears? Thanks, Robert |
#20
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O.T. display blackout
Robert in CA wrote:
On Saturday, March 2, 2019 at 7:45:34 PM UTC-8, Paul wrote: Robert in CA wrote: I can't remember, but here are the listed programs and I do have Dell. http://i65.tinypic.com/11cdyq0.jpg Support seems to come from Dell(bottom of page). Robert https://www.thewindowsclub.com/downl...indows-utility Pictu In taskbar, a snake-like icon... https://thewindowsclub-thewindowsclu...-drivers-2.jpg "This tool will offer you only those drivers that are required for your computer. This ensures that your PC has the most critical updates without you having to check online and install them yourself. Once the tool completes its scan, it will offer a list of drivers for which updates are available. Carefully go through the list and select the ones you want to install." Paul I'm not quite following your instructions of what to click on. Do I click download and then the snake icon appears? Thanks, Robert You presented evidence (via Programs and Features control panel), that you had Dell Update installed. In the Task Bar, over on the right, should be that snake-like icon. And clicking that, is one way to access Dell Update. I don't know if Dell Update appears in the regular program menu or not. It's supposed to scan for drivers and have a list. I don't know if the list is a "delta" to what is on the machine already, or is "just a list of everything". I don't know if I were to install Dell Update, whether it would work or not, as it presumably tries to figure out what model of Dell it's dealing with, so it can make a driver list. You'll have to take a look around your machine, on the C: drive, on the screen, and see if you can find the Dell Update to do the check with. The icon from Dell in the bottom right corner, should be one way to get it. But I'd want to see if the regular program menu has an item too, just in case. Paul |
#21
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On Sunday, March 3, 2019 at 8:33:15 PM UTC-8, Paul wrote:
Robert in CA wrote: On Saturday, March 2, 2019 at 7:45:34 PM UTC-8, Paul wrote: Robert in CA wrote: I can't remember, but here are the listed programs and I do have Dell. http://i65.tinypic.com/11cdyq0.jpg Support seems to come from Dell(bottom of page). Robert https://www.thewindowsclub.com/downl...indows-utility Pictu In taskbar, a snake-like icon... https://thewindowsclub-thewindowsclu...-drivers-2.jpg "This tool will offer you only those drivers that are required for your computer. This ensures that your PC has the most critical updates without you having to check online and install them yourself. Once the tool completes its scan, it will offer a list of drivers for which updates are available. Carefully go through the list and select the ones you want to install." Paul I'm not quite following your instructions of what to click on. Do I click download and then the snake icon appears? Thanks, Robert You presented evidence (via Programs and Features control panel), that you had Dell Update installed. In the Task Bar, over on the right, should be that snake-like icon. And clicking that, is one way to access Dell Update. I don't know if Dell Update appears in the regular program menu or not. It's supposed to scan for drivers and have a list. I don't know if the list is a "delta" to what is on the machine already, or is "just a list of everything". I don't know if I were to install Dell Update, whether it would work or not, as it presumably tries to figure out what model of Dell it's dealing with, so it can make a driver list. You'll have to take a look around your machine, on the C: drive, on the screen, and see if you can find the Dell Update to do the check with. The icon from Dell in the bottom right corner, should be one way to get it. But I'd want to see if the regular program menu has an item too, just in case. Paul I tried to find the drivers for the Updates: http://i66.tinypic.com/30bci1c.jpg http://i68.tinypic.com/2r7yek3.jpg http://i68.tinypic.com/2vb9069.jpg http://i68.tinypic.com/r0o7si.jpg Robert |
#22
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O.T. display blackout
Robert in CA wrote:
On Sunday, March 3, 2019 at 8:33:15 PM UTC-8, Paul wrote: Robert in CA wrote: On Saturday, March 2, 2019 at 7:45:34 PM UTC-8, Paul wrote: Robert in CA wrote: I can't remember, but here are the listed programs and I do have Dell. http://i65.tinypic.com/11cdyq0.jpg Support seems to come from Dell(bottom of page). Robert https://www.thewindowsclub.com/downl...indows-utility Pictu In taskbar, a snake-like icon... https://thewindowsclub-thewindowsclu...-drivers-2.jpg "This tool will offer you only those drivers that are required for your computer. This ensures that your PC has the most critical updates without you having to check online and install them yourself. Once the tool completes its scan, it will offer a list of drivers for which updates are available. Carefully go through the list and select the ones you want to install." Paul I'm not quite following your instructions of what to click on. Do I click download and then the snake icon appears? Thanks, Robert You presented evidence (via Programs and Features control panel), that you had Dell Update installed. In the Task Bar, over on the right, should be that snake-like icon. And clicking that, is one way to access Dell Update. I don't know if Dell Update appears in the regular program menu or not. It's supposed to scan for drivers and have a list. I don't know if the list is a "delta" to what is on the machine already, or is "just a list of everything". I don't know if I were to install Dell Update, whether it would work or not, as it presumably tries to figure out what model of Dell it's dealing with, so it can make a driver list. You'll have to take a look around your machine, on the C: drive, on the screen, and see if you can find the Dell Update to do the check with. The icon from Dell in the bottom right corner, should be one way to get it. But I'd want to see if the regular program menu has an item too, just in case. Paul I tried to find the drivers for the Updates: http://i66.tinypic.com/30bci1c.jpg Dell Update 2/28/2019 http://i68.tinypic.com/2r7yek3.jpg (Dell Update in Program Files) http://i68.tinypic.com/2vb9069.jpg " " http://i68.tinypic.com/r0o7si.jpg " " Robert You should have opened that Program Files folder for a look. I don't see the Dell Update icon in the lower right corner. It might be hiding under the "up triangle" symbol, where excess icons are stored. Paul |
#23
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Here is the opened Dell Update folder:
http://i63.tinypic.com/25fhw7s.jpg http://i66.tinypic.com/idd5qc.jpg Robert |
#24
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Robert in CA wrote:
Here is the opened Dell Update folder: http://i63.tinypic.com/25fhw7s.jpg http://i66.tinypic.com/idd5qc.jpg Robert It's rather bare-bones. It has DellUpTray, which is likely to be the thing with the snake icon in the lower right area (tray area). While you can try running that, it's possible nothing will happen. If you run services.msc , you can try looking for DellUpService. Usually the FriendlyName expansion of the service file is something different than that. But you would at least expect Dell to be clever enough to put the Dell trade name on their software entry. So when you're looking through the Services panel that opens, you'd see if the Dell Update Service was running or not. You could try running it manually. It's hard to say what starts DellUpTray. It could be a Startup Item. It could be in the registry. I don't have a Dell here to try this out on. And the ServiceTagPlusPlus file is likely to be checking for evidence the machine is a Dell. (It could be that the Service Tag number is in an ACPI table.) This doesn't appear to be very friendly software. Friendly software would have an EXE you could run, and preferences you could set. The "snake" tray icon has very few (useful) functions. ******* Try clicking the DellUpTray, after you've verified the Dell Update Service in services.msc is running. I don't hold out much hope this is going to work though... There is a "DellUpServiceAdmin". Now, that sounds like fun. Give that one a try. Maybe it has preferences you can adjust ? Paul |
#25
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On Wednesday, March 6, 2019 at 1:36:07 AM UTC-8, Paul wrote: Robert in CA wrote: Here is the opened Dell Update folder: http://i63.tinypic.com/25fhw7s.jpg http://i66.tinypic.com/idd5qc.jpg Robert It's rather bare-bones. It has DellUpTray, which is likely to be the thing with the snake icon in the lower right area (tray area). While you can try running that, it's possible nothing will happen. If you run services.msc , you can try looking for DellUpService. Usually the FriendlyName expansion of the service file is something different than that. But you would at least expect Dell to be clever enough to put the Dell trade name on their software entry. So when you're looking through the Services panel that opens, you'd see if the Dell Update Service was running or not. You could try running it manually. It's hard to say what starts DellUpTray. It could be a Startup Item. It could be in the registry. I don't have a Dell here to try this out on. And the ServiceTagPlusPlus file is likely to be checking for evidence the machine is a Dell. (It could be that the Service Tag number is in an ACPI table.) This doesn't appear to be very friendly software. Friendly software would have an EXE you could run, and preferences you could set. The "snake" tray icon has very few (useful) functions. ******* Try clicking the DellUpTray, after you've verified the Dell Update Service in services.msc is running. I don't hold out much hope this is going to work though... There is a "DellUpServiceAdmin". Now, that sounds like fun. Give that one a try. Maybe it has preferences you can adjust ? Paul I did as you instructed and when I tried the DellUpTray nothing happened probably because there's a shortcut on the taskbar under hidden icons. http://i68.tinypic.com/t4wt5i.jpg http://i65.tinypic.com/29lo3uc.jpg http://i68.tinypic.com/3029h5v.jpg Robert |
#26
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O.T. display blackout
Robert in CA wrote:
I did as you instructed and when I tried the DellUpTray nothing happened probably because there's a shortcut on the taskbar under hidden icons. http://i68.tinypic.com/t4wt5i.jpg Dell Update Service: Started http://i65.tinypic.com/29lo3uc.jpg There is a "Check For Updates" in tray item http://i68.tinypic.com/3029h5v.jpg It does not present a list Robert So it's not going to give us a list. It's delta-based. It will only show items that need an update. The question is, whether it's a good idea to leave that running on Auto. It can decide, once a week, on its own, to install updates. And that *could*, if the update installation process fails, knock out devices in your Device Manager or give them yellow marks indicating an error status. Since your driver situation might be under control at the moment, there might not be anything additional to do in terms of triage. The remaining question is whether you want that tray item left at "Automatic", or you want to manually "Check For Updates" on your own, while you are present and can watch for results of the updates. Instead of leaving it on "Automatic". Even if it popped up a list and said "I propose to install X,Y,Z", you would at least have some warning it could damage or affect X,Y,Z. Then you'd know what was coming. If it hides all the details, the only other evidence might be if it was keeping a .log file somewhere (maybe in an AppData folder). Good luck getting the Windows Search to find that. Even with Agent Ransack search, sometimes permissions are an issue. ******* On Windows XP, there was a setupapi.log file, which would show dates of driver installations. But that doesn't work exactly the same way on Windows 7. If this was a WinXP machine, that's the file I'd go looking for. This is an example of a WinXP setupapi.log single driver entry. I've snipped the ends off some of the lines here, so the entry fits the page a bit better. This was an Asmedia SATA disk controller card that was temporarily inside the computer, and was later removed. Each entry has a date stamp. First it looks in the driver store, for an existing matching driver, or pretends to. And in this case, the driver probably came off a CD. If you delete the ENUM hive in the registry, there will be fifteen or twenty of these added to the Setupapi.log file in retaliation the next time the computer boots :-) But on later OSes, the quality of this scheme has dropped, and this is no longer my go-to file on the more modern Windows. ******* [2017/03/28 21:24:44 912.2] #-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: #-019 Searching for hardware ID(s): pci\ven_1b21&dev_0612 #-018 Searching for compatible ID(s): pci\ven_1b21&dev_0612 #-166 Device install function: DIF_SELECTBESTCOMPATDRV. #W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device. #W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device. #I060 Set selected driver. #-019 Searching for hardware ID(s): pci\ven_1b21&dev_0612 #-018 Searching for compatible ID(s): pci\ven_1b21&dev_0612 #-019 Searching for hardware ID(s): pci\ven_1b21&dev_0612 #-018 Searching for compatible ID(s): pci\ven_1b21&dev_0612 #I022 Found "PCI\VEN_1B21&DEV_0612" in r:\asmedia\1061\driver\xp\x86\asahxp32.inf; Device: "Asmedia 106x SATA Controller"; #I023 Actual install section: [ahci_Inst.NTx86]. Rank: 0x00002001. Effective driver date: 01/30/2011. #-166 Device install function: DIF_SELECTBESTCOMPATDRV. #I063 Selected driver installs from section [ahci_Inst] in "r:\asmedia\1061\driver\xp\x86\asahxp32.inf". #I320 Class GUID of device remains: {4D36E97B-E325-11CE-BFC1-08002BE10318}. #I060 Set selected driver. #I058 Selected best compatible driver. #-124 Doing copy-only install of "PCI\VEN_1B21&DEV_0612&SUBSYS_10601B21&REV_01\4&16 A387FF&0&0008". #-166 Device install function: DIF_REGISTER_COINSTALLERS. #I056 Coinstallers registered. #-166 Device install function: DIF_INSTALLINTERFACES. #-011 Installing section [ahci_Inst.NTx86.Interfaces] from "r:\asmedia\1061\driver\xp\x86\asahxp32.inf". #I054 Interfaces installed. #-166 Device install function: DIF_INSTALLDEVICE. #I123 Doing full install of "PCI\VEN_1B21&DEV_0612&SUBSYS_10601B21&REV_01\4&16 A387FF&0&0008". #I121 Device install of "PCI\VEN_1B21&DEV_0612&SUBSYS_10601B21&REV_01\4&16 A387FF&0&0008" finished successfully. ******* I look at that, when I want to know what the machine has been doing in its "spare time". And I have had one instance, possibly a registry corruption, where it did do a burst of 15 or 20 of those one day, as the machine desktop appeared. Funny stuff does happen, once in a while. Paul |
#27
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On Thursday, March 7, 2019 at 10:42:36 AM UTC-8, Paul wrote:
Robert in CA wrote: I did as you instructed and when I tried the DellUpTray nothing happened probably because there's a shortcut on the taskbar under hidden icons. http://i68.tinypic.com/t4wt5i.jpg Dell Update Service: Started http://i65.tinypic.com/29lo3uc.jpg There is a "Check For Updates" in tray item http://i68.tinypic.com/3029h5v.jpg It does not present a list Robert So it's not going to give us a list. It's delta-based. It will only show items that need an update. The question is, whether it's a good idea to leave that running on Auto. It can decide, once a week, on its own, to install updates. And that *could*, if the update installation process fails, knock out devices in your Device Manager or give them yellow marks indicating an error status. Since your driver situation might be under control at the moment, there might not be anything additional to do in terms of triage. The remaining question is whether you want that tray item left at "Automatic", or you want to manually "Check For Updates" on your own, while you are present and can watch for results of the updates. Instead of leaving it on "Automatic". Even if it popped up a list and said "I propose to install X,Y,Z", you would at least have some warning it could damage or affect X,Y,Z. Then you'd know what was coming. If it hides all the details, the only other evidence might be if it was keeping a .log file somewhere (maybe in an AppData folder). Good luck getting the Windows Search to find that. Even with Agent Ransack search, sometimes permissions are an issue. ******* On Windows XP, there was a setupapi.log file, which would show dates of driver installations. But that doesn't work exactly the same way on Windows 7. If this was a WinXP machine, that's the file I'd go looking for. This is an example of a WinXP setupapi.log single driver entry. I've snipped the ends off some of the lines here, so the entry fits the page a bit better. This was an Asmedia SATA disk controller card that was temporarily inside the computer, and was later removed. Each entry has a date stamp. First it looks in the driver store, for an existing matching driver, or pretends to. And in this case, the driver probably came off a CD. If you delete the ENUM hive in the registry, there will be fifteen or twenty of these added to the Setupapi.log file in retaliation the next time the computer boots :-) But on later OSes, the quality of this scheme has dropped, and this is no longer my go-to file on the more modern Windows. ******* [2017/03/28 21:24:44 912.2] #-199 Executing "C:\WINDOWS\system32\rundll32.exe" with command line: #-019 Searching for hardware ID(s): pci\ven_1b21&dev_0612 #-018 Searching for compatible ID(s): pci\ven_1b21&dev_0612 #-166 Device install function: DIF_SELECTBESTCOMPATDRV. #W059 Selecting best compatible driver failed. Error 0xe0000228: There are no compatible drivers for this device. #W157 Default installer failed. Error 0xe0000228: There are no compatible drivers for this device. #I060 Set selected driver. #-019 Searching for hardware ID(s): pci\ven_1b21&dev_0612 #-018 Searching for compatible ID(s): pci\ven_1b21&dev_0612 #-019 Searching for hardware ID(s): pci\ven_1b21&dev_0612 #-018 Searching for compatible ID(s): pci\ven_1b21&dev_0612 #I022 Found "PCI\VEN_1B21&DEV_0612" in r:\asmedia\1061\driver\xp\x86\asahxp32.inf; Device: "Asmedia 106x SATA Controller"; #I023 Actual install section: [ahci_Inst.NTx86]. Rank: 0x00002001. Effective driver date: 01/30/2011. #-166 Device install function: DIF_SELECTBESTCOMPATDRV. #I063 Selected driver installs from section [ahci_Inst] in "r:\asmedia\1061\driver\xp\x86\asahxp32.inf". #I320 Class GUID of device remains: {4D36E97B-E325-11CE-BFC1-08002BE10318}. #I060 Set selected driver. #I058 Selected best compatible driver. #-124 Doing copy-only install of "PCI\VEN_1B21&DEV_0612&SUBSYS_10601B21&REV_01\4&16 A387FF&0&0008". #-166 Device install function: DIF_REGISTER_COINSTALLERS. #I056 Coinstallers registered. #-166 Device install function: DIF_INSTALLINTERFACES. #-011 Installing section [ahci_Inst.NTx86.Interfaces] from "r:\asmedia\1061\driver\xp\x86\asahxp32.inf". #I054 Interfaces installed. #-166 Device install function: DIF_INSTALLDEVICE. #I123 Doing full install of "PCI\VEN_1B21&DEV_0612&SUBSYS_10601B21&REV_01\4&16 A387FF&0&0008". #I121 Device install of "PCI\VEN_1B21&DEV_0612&SUBSYS_10601B21&REV_01\4&16 A387FF&0&0008" finished successfully. ******* I look at that, when I want to know what the machine has been doing in its "spare time". And I have had one instance, possibly a registry corruption, where it did do a burst of 15 or 20 of those one day, as the machine desktop appeared. Funny stuff does happen, once in a while. Paul I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert |
#28
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Robert in CA wrote:
I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul |
#29
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On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote:
Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul I don't know if I did this right or what you were wanting me to do: http://i67.tinypic.com/2dakkme.jpg it only shows one download Robert |
#30
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Robert in CA wrote:
On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul On Thursday, March 7, 2019 at 11:32:31 PM UTC-8, Paul wrote: Robert in CA wrote: I have no problem doing it manually since I do it for everything else. So I changed it and then click check for updates but nothing seemed to happen? http://i64.tinypic.com/2ry291l.jpg Robert This is Dell. I'm not surprised. ******* https://www.dell.com/support/home/ca...s-8500/drivers Dell Update Application Application Download Importance: Recommended Version: 1.9.20.0 A00 Release Date: 26 May 2017 File Name: Dell-Update-Application_31YHC_WIN_1.9.20.0_A00.EXE File size: 8.08 MB Description: This package provides the Dell Update Application and is supported on Inspiron, Vostro, XPS and Alienware systems running Windows 7, Windows 8.1, and Windows 10. After Googling a bit, I'm not sure there is a lot to be gained from "playing" with this. Dell just seems to have software quality problems, and we don't want an updated version of that program causing more problems than it solves. Paul I don't know if I did this right or what you were wanting me to do: http://i67.tinypic.com/2dakkme.jpg it only shows one download Robert Well, before you grab that, you'd want to go back to the tray and use the "About" function to see what version is currently installed. You can see the version in your picture above is 1.9.20.0 . But humans seem to have a hard time being consistent in the usage of release numbers, and the download container might have a different release number than the software it installs. I worked with some software recently which was terrible like that - no two components seemed to use the same numbering system, and you couldn't tell which parts actually were a part of one another. You would not want to install software which was seemingly older than what is installed currently. That's the reason for checking, before using it. Paul |
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