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Win XP Pro Fax Doesn't Track Anything



 
 
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  #1  
Old April 9th 04, 04:42 PM
John Miller
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

I'm running Windows XP Professional SP1 and Office SP SP3, both with all current security and performance patches installed. I have enabled all fax notification and tracking options (show send/receive progress, notify of send/receive success, play a sound when anything happens), yet I never see a tray icon nor hear the simulated telephone ring when a call is incoming. Also, the only progress I see when sending a fax is a streaking green line; no information regarding page progress, connect speed, or anything else is displayed. Last of all, when dialing from MS Fax, there is no audio feedback from the modem, although there is feedback when I dial using any other dialer.

I have verified that my modem recognizes and reports incoming calls by using HyperTerm.

My system configuration is: 3.0 GHz P4 CPU, Abit IC7-MAX3 motherboard, Intel 875P chipset, 1 GB Kingston PC3500 DDR434 RAM, ATI Radeon 9800 XT AGP video card, two WD 36 GB 10K RPM SATA RAID 0 system HDDs on Intel 82801ER controller, WD 250 GB 7.2K RPM IDE data HDD, WD 120 GB external USB HDD, Memorex Dual Format CD/DVD +/- RW drive, Iomega Zip-100 external USB drive, Creative DI5633 V.92 PCI modem, MS wireless optical desktop KB & mouse, HP LaserJet III on Belkin F5U002 USB to parallel adapter cable, Antec 480 watt power supply.

Thanks in advance for your help.

- John
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  #2  
Old April 9th 04, 04:45 PM
John Miller
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Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Oops - I'm running Office XP (not Office SP). Pardon my typo.

- John
  #3  
Old April 14th 04, 11:55 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

This is a common problem that was fixed by SP1. It has not been reproduced
after SP1. What caused the problem? Did the Fax Monitor ever work? If you go
to Tools Fax Printer Status in the FAx Console, what do you see?
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
I'm running Windows XP Professional SP1 and Office SP SP3, both with all
current security and performance patches installed. I have enabled all fax
notification and tracking options (show send/receive progress, notify of
send/receive success, play a sound when anything happens), yet I never see a
tray icon nor hear the simulated telephone ring when a call is incoming.
Also, the only progress I see when sending a fax is a streaking green line;
no information regarding page progress, connect speed, or anything else is
displayed. Last of all, when dialing from MS Fax, there is no audio
feedback from the modem, although there is feedback when I dial using any
other dialer.

I have verified that my modem recognizes and reports incoming calls by using
HyperTerm.

My system configuration is: 3.0 GHz P4 CPU, Abit IC7-MAX3 motherboard,
Intel 875P chipset, 1 GB Kingston PC3500 DDR434 RAM, ATI Radeon 9800 XT AGP
video card, two WD 36 GB 10K RPM SATA RAID 0 system HDDs on Intel 82801ER
controller, WD 250 GB 7.2K RPM IDE data HDD, WD 120 GB external USB HDD,
Memorex Dual Format CD/DVD +/- RW drive, Iomega Zip-100 external USB drive,
Creative DI5633 V.92 PCI modem, MS wireless optical desktop KB & mouse, HP
LaserJet III on Belkin F5U002 USB to parallel adapter cable, Antec 480 watt
power supply.

Thanks in advance for your help.

- John


  #4  
Old April 14th 04, 11:55 PM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

This is a common problem that was fixed by SP1. It has not been reproduced
after SP1. What caused the problem? Did the Fax Monitor ever work? If you go
to Tools Fax Printer Status in the FAx Console, what do you see?
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
I'm running Windows XP Professional SP1 and Office SP SP3, both with all
current security and performance patches installed. I have enabled all fax
notification and tracking options (show send/receive progress, notify of
send/receive success, play a sound when anything happens), yet I never see a
tray icon nor hear the simulated telephone ring when a call is incoming.
Also, the only progress I see when sending a fax is a streaking green line;
no information regarding page progress, connect speed, or anything else is
displayed. Last of all, when dialing from MS Fax, there is no audio
feedback from the modem, although there is feedback when I dial using any
other dialer.

I have verified that my modem recognizes and reports incoming calls by using
HyperTerm.

My system configuration is: 3.0 GHz P4 CPU, Abit IC7-MAX3 motherboard,
Intel 875P chipset, 1 GB Kingston PC3500 DDR434 RAM, ATI Radeon 9800 XT AGP
video card, two WD 36 GB 10K RPM SATA RAID 0 system HDDs on Intel 82801ER
controller, WD 250 GB 7.2K RPM IDE data HDD, WD 120 GB external USB HDD,
Memorex Dual Format CD/DVD +/- RW drive, Iomega Zip-100 external USB drive,
Creative DI5633 V.92 PCI modem, MS wireless optical desktop KB & mouse, HP
LaserJet III on Belkin F5U002 USB to parallel adapter cable, Antec 480 watt
power supply.

Thanks in advance for your help.

- John


  #5  
Old April 15th 04, 12:31 AM
John Miller
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Russ -

Fax Monitor worked when I first built my system in December, 2003. I don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system (format
the HDD, reinstall everything, reapply all the patches from MS, etc.). Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More ",
the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John


  #6  
Old April 15th 04, 12:31 AM
John Miller
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Russ -

Fax Monitor worked when I first built my system in December, 2003. I don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system (format
the HDD, reinstall everything, reapply all the patches from MS, etc.). Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More ",
the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John


  #7  
Old April 15th 04, 12:31 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Sorry. No repros on that one. All known instances are fixed by SP1.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Russ -

Fax Monitor worked when I first built my system in December, 2003. I

don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system

(format
the HDD, reinstall everything, reapply all the patches from MS, etc.).

Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More
",

the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John




  #8  
Old April 15th 04, 12:31 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Sorry. No repros on that one. All known instances are fixed by SP1.
--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Russ -

Fax Monitor worked when I first built my system in December, 2003. I

don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system

(format
the HDD, reinstall everything, reapply all the patches from MS, etc.).

Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More
",

the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John




  #9  
Old April 15th 04, 12:31 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Just to make sure you got everything patched in the right order, make sure
these reg keys are correct. They're the ones fixed by SP1.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
--------------------------------------


--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Russ -

Fax Monitor worked when I first built my system in December, 2003. I

don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system

(format
the HDD, reinstall everything, reapply all the patches from MS, etc.).

Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More
",

the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John




  #10  
Old April 15th 04, 12:31 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

Just to make sure you got everything patched in the right order, make sure
these reg keys are correct. They're the ones fixed by SP1.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Rpc\ClientPr otocols]
"ncacn_np"="rpcrt4.dll"
"ncacn_ip_tcp"="rpcrt4.dll"
"ncadg_ip_udp"="rpcrt4.dll"
"ncacn_http"="rpcrt4.dll"
--------------------------------------


--
Russ Valentine
[MVP-Outlook]
"John Miller" wrote in message
...
Russ -

Fax Monitor worked when I first built my system in December, 2003. I

don't
use Fax very often, so I don't know when it quit. However, about a month
ago, for a variety of reasons, I did a complete reload of my system

(format
the HDD, reinstall everything, reapply all the patches from MS, etc.).

Fax
monitor wasn't working then, and it has never worked since the system
reload.

Fax Printer Status lists "Local" and "Online" under "Fax Printer" and
"Status", respectively.

I have transmit and manual receive enabled.

When I open Fax Monitor, all I see are the fax and PC icons with a green
line between them that twinkles occasionally. Nothing changes when I'm
sending or receiving a fax. If I expand the window by selecting "More
",

the time / event list is empty. It used to list recently-detected calls,
but now does not.

- John




  #11  
Old April 15th 04, 12:35 AM
Jilljeanne
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

I'm having the same exact problem fax monitor. I have Windows XP Home Edition SP1. Fax monitor has only worked on one occasion for me, where it popped open automatically and gave me the send progress info. I have no taskbar icon nor did I ever see any b
allons displayed or sounds. I have all the tracking and sound options enabled. Fax console remains static as well. The only way I can tell that my fax was sent successfully is by closing and opening the console a few times, then checking my "sent items" fo
lder. I checked my "fax printer status" as per Russ' info and see local - online. Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill
  #12  
Old April 15th 04, 12:35 AM
Jilljeanne
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

I'm having the same exact problem fax monitor. I have Windows XP Home Edition SP1. Fax monitor has only worked on one occasion for me, where it popped open automatically and gave me the send progress info. I have no taskbar icon nor did I ever see any b
allons displayed or sounds. I have all the tracking and sound options enabled. Fax console remains static as well. The only way I can tell that my fax was sent successfully is by closing and opening the console a few times, then checking my "sent items" fo
lder. I checked my "fax printer status" as per Russ' info and see local - online. Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill
  #13  
Old April 15th 04, 12:42 AM
hge
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

I have exactly the same problem. I use the fax not often. Until oktober 2003
it has functioned very well.But wenn I used the fax in december 2004 the
monitor did not function.From that time it dit not popup automaticaly.And
wenn i open the monitor manualy it does not registrate anything.

The fax programm works fine. The only way to control a fax was send
succesfully is checking the "send items"or the "incoming fax items"



"Jilljeanne" schreef in bericht
...
I'm having the same exact problem fax monitor. I have Windows XP Home

Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill



  #14  
Old April 15th 04, 12:42 AM
hge
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

I have exactly the same problem. I use the fax not often. Until oktober 2003
it has functioned very well.But wenn I used the fax in december 2004 the
monitor did not function.From that time it dit not popup automaticaly.And
wenn i open the monitor manualy it does not registrate anything.

The fax programm works fine. The only way to control a fax was send
succesfully is checking the "send items"or the "incoming fax items"



"Jilljeanne" schreef in bericht
...
I'm having the same exact problem fax monitor. I have Windows XP Home

Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill



  #15  
Old April 15th 04, 12:44 AM
Russ Valentine [MVP-Outlook]
external usenet poster
 
Posts: n/a
Default Win XP Pro Fax Doesn't Track Anything

The more steps you all can post that can reproduce the problem, the better
the chance of finding a solution. Something must have been changed on your
systems for the Fax Monitor to have stopped working.
--
Russ Valentine
[MVP-Outlook]
"Jilljeanne" wrote in message
...
I'm having the same exact problem fax monitor. I have Windows XP Home

Edition SP1. Fax monitor has only worked on one occasion for me, where it
popped open automatically and gave me the send progress info. I have no
taskbar icon nor did I ever see any ballons displayed or sounds. I have all
the tracking and sound options enabled. Fax console remains static as well.
The only way I can tell that my fax was sent successfully is by closing and
opening the console a few times, then checking my "sent items" folder. I
checked my "fax printer status" as per Russ' info and see local - online.
Also checked my reg keys as per Russ' reply and they read the same.
This is very frustrating.

Jill



 




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