Getting sound out off a Facebook Video Group meeting??

I'm asking for my sister, who has an Acer (I think) Laptop that has been
upgraded from Win 8.0 to 8.1 to 10 and makes use of Facebook group
Video-chat thingee.

Previously, when she has Video chatted, she can see and hear others and
they can see her, but not hear her, so she has to type in her responses
so others can then read them.

I duckduckgo'd for her "Enabling microphone in Windows 10" which brought
up lots of responses. Looking at the first selection, "How to Enable /
Turn On Microphone in Windows 10", she gave those suggestions a bit of a
go, but failed to improve her situation ...... because she says her
sound does work, i.e. she can, apparently, say "stuff" and record that
"stuff" and play that "stuff" back .... it's just that the "stuff" does
not get out on to the Internet!

Does anyone here have any suggestions as to what she could try, please??
--
Daniel

Daniel65 wrote:

Does anyone here have any suggestions as to what she could try, please??

I know zero about facebook, but all other video/chat systems seem to
have an option to check their own mic/camera/speaker settings without
joining a conference ...

Daniel65 wrote:
I'm asking for my sister, who has an Acer (I think) Laptop that has been
upgraded from Win 8.0 to 8.1 to 10 and makes use of Facebook group
Video-chat thingee.

Previously, when she has Video chatted, she can see and hear others and
they can see her, but not hear her, so she has to type in her responses
so others can then read them.

I duckduckgo'd for her "Enabling microphone in Windows 10" which brought
up lots of responses. Looking at the first selection, "How to Enable /
Turn On Microphone in Windows 10", she gave those suggestions a bit of a
go, but failed to improve her situation ...... because she says her
sound does work, i.e. she can, apparently, say "stuff" and record that
"stuff" and play that "stuff" back .... it's just that the "stuff" does
not get out on to the Internet!

Does anyone here have any suggestions as to what she could try, please??

On Windows 10, you have to "enable" the webcam on a per-App basis.
Whereas Win32 programs have a single tick box to turn them on.

As if your desktop computer or laptop computer, was a cellphone.

Check and make sure the camera and microphone are enabled.

The Facebook Video-chat could be working via the web browser
being used. Like perhaps WEBRTC protocol over Firefox. You would
enable the webcam for usage with Firefox. And that would mean
a "video" preference of some sort, as well as a "sound" preference.

Since your sister seems to have working video (people can see her),
that suggests the permissions are sufficiently enabled for the job.

I tested now with VLC (videolan.org) and did capture
from the camera, and got a VLC entry in the Privacy
section of the Windows 10 Settings wheel (lower left sidebar).

Windows 10 2004 is worse, in terms of "warm feelings" about
what is going on. At least in previous versions, there was
a more "picky" interface. Whereas the confirmation of info
in the current interface, leaves a bit to be desired.

It's possible Facebook doesn't have a "test link" for testing
purposes. Some of the others do. Zoom had a test page. My
medical system had a test page for their video conference.
But not every company is clued in when it comes to things
like that (Facebook).

https://i.postimg.cc/RCP3ZWmx/webcam-adjust.gif

Paul

Andy Burns wrote on 19/09/2020 6:06 PM:
Daniel65 wrote:

Does anyone here have any suggestions as to what she could try, please??

I know zero about facebook, but all other video/chat systems seem to
have an option to check their own mic/camera/speaker settings without
joining a conference ...

My sister can see and hear the other participants, but I'll pass this on.

Tks!
--
Daniel

Paul wrote on 19/09/2020 7:30 PM:
Daniel65 wrote:
I'm asking for my sister, who has an Acer (I think) Laptop that has
been upgraded from Win 8.0 to 8.1 to 10 and makes use of Facebook
group Video-chat thingee.

Previously, when she has Video chatted, she can see and hear others
and they can see her, but not hear her, so she has to type in her
responses so others can then read them.

I duckduckgo'd for her "Enabling microphone in Windows 10" which
brought up lots of responses. Looking at the first selection, "How to
Enable / Turn On Microphone in Windows 10", she gave those suggestions
a bit of a go, but failed to improve her situation ...... because she
says her sound does work, i.e. she can, apparently, say "stuff" and
record that "stuff" and play that "stuff" back .... it's just that the
"stuff" does not get out on to the Internet!

Does anyone here have any suggestions as to what she could try, please??

On Windows 10, you have to "enable" the webcam on a per-App basis.
Whereas Win32 programs have a single tick box to turn them on.

As if your desktop computer or laptop computer, was a cellphone.

Check and make sure the camera and microphone are enabled.

The Facebook Video-chat could be working via the web browser
being used. Like perhaps WEBRTC protocol over Firefox. You would
enable the webcam for usage with Firefox. And that would mean
a "video" preference of some sort, as well as a "sound" preference.

Since your sister seems to have working video (people can see her),
that suggests the permissions are sufficiently enabled for the job.

I tested now with VLC (videolan.org) and did capture
from the camera, and got a VLC entry in the Privacy
section of the Windows 10 Settings wheel (lower left sidebar).

Windows 10 2004 is worse, in terms of "warm feelings" about
what is going on. At least in previous versions, there was
a more "picky" interface. Whereas the confirmation of info
in the current interface, leaves a bit to be desired.

It's possible Facebook doesn't have a "test link" for testing
purposes. Some of the others do. Zoom had a test page. My
medical system had a test page for their video conference.
But not every company is clued in when it comes to things
like that (Facebook).

https://i.postimg.cc/RCP3ZWmx/webcam-adjust.gif

Â*Â* Paul

Thanks, Paul.

I'll pass on both this info and Andy's info as well!!
--
Daniel

Daniel65 wrote:

My sister can see and hear the other participants, but I'll pass this on.

There's usually a mic test, where she can see on a meter whether her
sound is being picked up, and adjust the gain ...

Daniel65 wrote:

I'm asking for my sister, who has an Acer (I think) Laptop that has been
upgraded from Win 8.0 to 8.1 to 10 and makes use of Facebook group
Video-chat thingee.

Previously, when she has Video chatted, she can see and hear others and
they can see her, but not hear her, so she has to type in her responses
so others can then read them.

I duckduckgo'd for her "Enabling microphone in Windows 10" which brought
up lots of responses. Looking at the first selection, "How to Enable /
Turn On Microphone in Windows 10", she gave those suggestions a bit of a
go, but failed to improve her situation ...... because she says her
sound does work, i.e. she can, apparently, say "stuff" and record that
"stuff" and play that "stuff" back .... it's just that the "stuff" does
not get out on to the Internet!

Does anyone here have any suggestions as to what she could try, please??

Maybe the "Facebook thingie" has a Mute button, and she left it on. Or
she has to go into the "Facebook thingie" to enable the microphone,
perhaps on a per-room basis.

As for "not get out on to the Internet", there are sites to help test
your microphone works with a site, like:

https://www.onlinemictest.com/

No mention of which web browser is involved. Some will prompt you to
allow permission for them to use the microphone through the web browser.
That means it is possible that permissions were not granted to a site to
access the microphone through the web browser. In Firefox, for example,
go to aboutreferences#privacy, scroll down to Permissions, and click
on Microphone. Maybe that permissions is blocked for new requests, or
Facebook is listed as a blocked location. If nothing is in the list,
and if "Block new requests" is not enabled, you should see a popup in
Firefox asking for your permission to let the site access your
microphone through Firefox. In Microsoft/Chromium Edge, go to
edge://settings/content to check on permissions. The default should be
"Ask before accessing" which means you should see a prompt asking you to
grant a site permission to access your microphone, and there are black
and white lists for that permission. I no longer have Google Chrome to
look where its permissions are configured. Note: I'm assuming the
"Facebook thingee" is still something accessed via web browser.

Andy Burns wrote on 20/09/2020 12:29 AM:
Daniel65 wrote:

My sister can see and hear the other participants, but I'll pass this on.

There's usually a mic test, where she can see on a meter whether her
sound is being picked up, and adjust the gain ...

Andy, I passed on your and Paul's suggestions .... and this afternoon,
all went well for the Video call.

I don't know if she actually followed either advice but all went well.

Thank you both! ;-)
--
Daniel