O. T. Malwarebytes issue:

Hello Paul,

I've restarted and re-booted and pressed F12 each time from start-up
and it doesn't respond. It simply logs on and ignores the F12 keystrokes.

I deleted all content from the USB key beforehand. Perhaps I need to
just buy a new one? However that isn't the issue. The issue is that the
computer is not responding to F12 or F8. I will keep trying however.

As for scanning drives I only have the C: drive.


Here's the situation with my computers; AdwCleaner shows both
computers clean.

I have a Dell Dimension 8200(Seagate Barracuda 7200 HD 160Gb)
with XP, SP3, with Spywareblaster, Avast, and Windows
firewall

At present, quick lauch toolbar keeps disappearing, I am unable to
install malwarebytes or SUPERAntiSpyware. When I tried to install
SUPERAntiSpyware again it gave me this:

Install Error
Error Creating shortcuts, aborting installation

I then ran another JRT scan which came up clean.

I check my USB Key and this is what it has:

Rescue folder file folder
liveusb file
syslinux.cfg CFG file

I opened the Rescue folder and this is what it has:

Help folder file folder
grub application
rescue disk image file
rescueusb disk image file

but I am able to go into the Bios. The Kaspersky Rescue disk didn't
work on the 8200 but a CD/DVD disk would.

I have a Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, SUPERAntiSpyware, Malwarebytes, Avast, and
Windows firewall.

(1) TB HD
Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz
Ram 12.0 GB
System type : 64-bit operating system

At present, I am unable to enter into the BIOS via F12 nor does F8
function.


Thoughts/suggestions?
Robert

Just so I understand clearly, are you saying
to hold down the letter 'F' while pressing F12?

I have a Microsoft 4000 V 1.0 ergonomic keyboard
if that helps. I always remember just pressing F12


Robert

Yes, I ran SAS in full scan mode.


Robert

wrote:
Just so I understand clearly, are you saying
to hold down the letter 'F' while pressing F12?

I have a Microsoft 4000 V 1.0 ergonomic keyboard
if that helps. I always remember just pressing F12


Robert


The only suspicious looking key on your keyboard, is that
Function Lock up in the upper-right-hand corner. Does
the behavior vary, if Function Lock is engaged or dis-engaged ?

http://i58.tinypic.com/aqo03.jpg

Keys with a locking function, usually have an accompanying LED
which lights, to show they're on or off.

I don't see an Fn key. On a laptop, Fn might be blue
in color, and is considered a modifier key. It's purpose,
is to help with a "compressed" keyboard, where the function
keys share with another row of characters. Holding the Fn
down, then selects the alternate (blue colored) letter
definitions. That's the basic idea of an Fn. It's like
Shift, only for selecting an alternate character definition
printed on the key.

Function Lock is similar in some way - play with it, and
tell me how it works...

Paul

wrote:
Hello Paul,

I've restarted and re-booted and pressed F12 each time from start-up
and it doesn't respond. It simply logs on and ignores the F12 keystrokes.

I deleted all content from the USB key beforehand. Perhaps I need to
just buy a new one? However that isn't the issue. The issue is that the
computer is not responding to F12 or F8. I will keep trying however.

As for scanning drives I only have the C: drive.


Here's the situation with my computers; AdwCleaner shows both
computers clean.

I have a Dell Dimension 8200(Seagate Barracuda 7200 HD 160Gb)
with XP, SP3, with Spywareblaster, Avast, and Windows
firewall

At present, quick lauch toolbar keeps disappearing, I am unable to
install malwarebytes or SUPERAntiSpyware. When I tried to install
SUPERAntiSpyware again it gave me this:

Install Error
Error Creating shortcuts, aborting installation

I then ran another JRT scan which came up clean.

I check my USB Key and this is what it has:

Rescue folder file folder
liveusb file
syslinux.cfg CFG file

I opened the Rescue folder and this is what it has:

Help folder file folder
grub application
rescue disk image file
rescueusb disk image file

but I am able to go into the Bios. The Kaspersky Rescue disk didn't
work on the 8200 but a CD/DVD disk would.

I have a Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, SUPERAntiSpyware, Malwarebytes, Avast, and
Windows firewall.

(1) TB HD
Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz
Ram 12.0 GB
System type : 64-bit operating system

At present, I am unable to enter into the BIOS via F12 nor does F8
function.


Thoughts/suggestions?
Robert


For now, check for a Function Lock key in the upper right corner
of the keyboard. Try with Function Lock on or off, and see if
things change.

Paul

In message , Paul
writes:
[]
That's the problem with finding answers with search tools,
is they place no priority on recent results. Like if
other people were experiencing error 53 in Jan.2014,
the search engine would instead try to show me results
from 1993 instead :-(

Paul

I have http://www.google.co.uk/advanced_search?hl=en as my home page (I
presume there's a non-UK equivalent if that bothers); since I can use it
the same as the normal Google page just by using the top box, I lose
nothing by using that one instead, but it gives me lots of extras,
including (though admittedly it's further down than it could be) a "last
update" dropdown, where I can select anytime (the default), past 24
hours, past week, past month, or past year.

Admittedly, I'd often like better granularity (e. g. past 3 months)
and/or to be able to select a _range_, and also the results aren't
_sorted_ by date (that may be possible, I'm not sure), but it certainly
is better than nothing.

(
https://support.google.com/websearch...ators&hl=en-GB
gives some extra hints, though not how to sort by date.)
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

The sun, with all those planets revolving around it and dependent upon it, can
still ripen a bunch of grapes as it if had nothing else in the universe to do.
-Galileo Galilei, physicist and astronomer (1564-1642)

In message , Buffalo
writes:
wrote in message
...
[]
I ran SuperAntiSpyware again and again it came up with
[]
Adware.Tracking Cookie 18 items

I quarantined and deleted them

Thoughts/suggestions?
Robert

Usually tracking cookies are not a problem.
[]
Since you'd found and quarantined 227 (I think) previously, you're
obviously still collecting them. If they bother you (and I'm not too
happy about them), you can either block cookies altogether (this often
makes things inconvenient) in your browser, or specifically block
tracking ones in something like ghostery; I use it in Firefox, but I
think it works with most browsers. (I use it in manual mode, blocking
trackers as I encounter them [so the trackers see me once!]; you can set
it to do so automatically, I think. I actually leave it set to allow
adverts through - mainly because I have ABP anyway, which is easier to
turn off when I'm using my mobile dongle whose provider wants them left
on.)
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

The sun, with all those planets revolving around it and dependent upon it, can
still ripen a bunch of grapes as it if had nothing else in the universe to do.
-Galileo Galilei, physicist and astronomer (1564-1642)

In message ,
writes:
[]
At any rate, I decided to give it a try but
when I tried using F12 to change the Bios
it didn't work and neither did F8 or F2.

Do I need to go into Safe Mode with Networking
to do this?
[]
If you're getting as far as the screen that gives you the option of
choosing Safe Mode with Networking, you're still booting from the hard
disc.

Other keys to try - I haven't been following the thread so don't know
what computer you have, and wouldn't know which key anyway if I did -
include Del[ete]. Unless it has been turned off (some BIOSes allow
this), you _should_ see on screen when you turn on/reset the computer, a
message telling you which key to press to get into the BIOS - but
usually only for a second or so. Sometimes, however, the switching of
resolutions that happens at that point (they usually boot in something
like 640 × 480!) causes the _monitor_ to blank itself momentarily, which
can mean you miss seeing that screen. (I've even heard of some
flatscreen monitors that won't even work at such a low res, though not
sure if I've encountered that; if that is the case you'd never see the
prompt screen.)

Sometimes, the first thing on screen after powerup is a brief flash of a
screen from the graphics card, followed by the BIOS screen, which may
well have "American Megatrends" somewhere prominent (or other BIOS
manufacturer - AM were the commonest for a long time). If it has a
graphic splash instead of text, you may need to go in two stages -
there's sometimes text at the bottom of the graphic splash telling you
which key turns off that graphic splash.

(As others have said, if your motherboard has a PS/2 [small round, same
as SVHS video] socket - usually two of them, one for the mouse [green]
and one for the keyboard [purple], though not always - you may need to
borrow such a keyboard [e. g. from work!] to get into the BIOS; mobos
that have PS/2 keyboard sockets don't always recognise a USB one at
boot, or can be set not to, which is a setting you can't change if you
only have a USB one!)
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

The sun, with all those planets revolving around it and dependent upon it, can
still ripen a bunch of grapes as it if had nothing else in the universe to do.
-Galileo Galilei, physicist and astronomer (1564-1642)

wrote in message ...
Hello Paul,
I tried again to create a Kaspersky
Rescue Disk
http://i62.tinypic.com/xba87o.png
and this time it said I was successful.
Although afterwards it gave that same
message of being unsuccessful?
At any rate, I decided to give it a try but
when I tried using F12 to change the Bios
it didn't work and neither did F8 or F2.
Do I need to go into Safe Mode with Networking
to do this?
Thoughts/suggestions?
Robert

F2 seems to be the correct key. Be sure to use a USB port on the rear of the computer
for the keyboard, since the manual says using one on the front can cause problems. If this
doesn't help, try connecting a PS/2 keyboard temporarily. Once you get into the BIOS
setup and reenable the USB controller, you can try going back to the USB keyboard.

Ben

wrote:
Hello Paul,

I've restarted and re-booted and pressed F12 each time from start-up
and it doesn't respond. It simply logs on and ignores the F12 keystrokes.

I deleted all content from the USB key beforehand. Perhaps I need to
just buy a new one? However that isn't the issue. The issue is that the
computer is not responding to F12 or F8. I will keep trying however.

As for scanning drives I only have the C: drive.


Here's the situation with my computers; AdwCleaner shows both
computers clean.

I have a Dell Dimension 8200(Seagate Barracuda 7200 HD 160Gb)
with XP, SP3, with Spywareblaster, Avast, and Windows
firewall

At present, quick lauch toolbar keeps disappearing, I am unable to
install malwarebytes or SUPERAntiSpyware. When I tried to install
SUPERAntiSpyware again it gave me this:

Install Error
Error Creating shortcuts, aborting installation

I then ran another JRT scan which came up clean.

I check my USB Key and this is what it has:

Rescue folder file folder
liveusb file
syslinux.cfg CFG file

I opened the Rescue folder and this is what it has:

Help folder file folder
grub application
rescue disk image file
rescueusb disk image file

but I am able to go into the Bios. The Kaspersky Rescue disk didn't
work on the 8200 but a CD/DVD disk would.

I have a Dell XPS 8500, with Windows 7 Professional, SP1,
with Spywareblaster, SUPERAntiSpyware, Malwarebytes, Avast, and
Windows firewall.

(1) TB HD
Intel (R) Core (TM) i7-33-3770 CPU @ 3.40 GHz 3.40 GHz
Ram 12.0 GB
System type : 64-bit operating system

At present, I am unable to enter into the BIOS via F12 nor does F8
function.


Thoughts/suggestions?
Robert

Are you pushing and holding the key , if so you need to continually tap
on it -it will beep along and finally give an option page.

Hello Paul,

That did it! I click the Ff key and I was
able to go into the BIOS. However I was leery
of doing anything. So if you could kind of walk
me through it I would appreciate it.

Thanks,
Robert

wrote:
Hello Paul,

That did it! I click the Ff key and I was
able to go into the BIOS. However I was leery
of doing anything. So if you could kind of walk
me through it I would appreciate it.

Thanks,
Robert



Using F12, access the popup boot menu. Select
your USB key as the boot device.

In this picture, press any key.

http://support.kaspersky.com/images/...n13-125079.png

Next step is select a language.

http://support.kaspersky.com/images/...n13-142994.png

Press the "1" (one) key, to accept the terms of usage.

http://support.kaspersky.com/images/...n13-140848.png

Using graphical mode is fine.

http://support.kaspersky.com/images/...n13-129574.jpg

So that's the end of the pictures.
Other steps include...

You'll see a "mounting disks" dialog appear on the screen
and a progress bar. The program will check all the partitions.

If the computer you're using it on, has more than one OS
installed, the program will ask you which OS you're using.
Like WinXP or Windows 8 or something. Indicate which is
your normal OS. The drive letters assigned to partitions,
will be extracted from the registry of the selected OS.
So if WinXP is on C:, and you tell it WinXP is your OS,
then the WinXP drive should end up as C:.

When the scanner dialog eventually appears on the screen,
there will be two tabs. One of the tabs is labeled "Update".
You select that tab first, look for a button like "Update Now".
The program will attempt to connect to the Kaspersky site.
If this doesn't work, then your broadband modem must not be
set up for DHCP, and you won't be getting any updates.

At this point, either the Updates Complete or similar will
appear, or you will have given up on getting updates.
Select the other tab, which has the scan items in it.
(You can still scan with a database which is not
up to date. Getting updates is a slow process, but
it ensures the database is current and you get the
best quality of scan that way.)

Two items will already be selected in the partition
selection menu. But your C: drive won't be selected at
this point. You could click C: and have three items
ticked in the list. You could in fact, select all the
partitions if you want, but scanning all of them could
take a while. It's not the fastest scanner.
Since one of your machines has a pretty impressive processor,
it's going to scan faster than it does on my machine.

Once you've made your partition selections (the tick boxes),
you click whatever button is there to start the scan.

Now, if the program finds something, you have options
such as Quarantine or Skip. For your first run, you can
Skip every item. The detection notification box will
disappear on its own, if you don't react to it.

You could repeat this exercise a second time, and
select Quarantine on a second run. So no detections
get wasted by Skipping at this point. A thing Skipped
today, can be Quarantined tomorrow.

Eventually, the "percent done" will hit 100%. One of the
last steps of the program (at around 99%), is it scans
the C:\Windows folder for malware. It will eventually
tell you it is finished. If the Report does not appear
on the screen, use the Report button at the top of the
scanner dialog. You can get a detailed review, click
the (+) sign to expand the entry, and see whatever
stuff there is to see.

There is also a Save button in the Report window,
which should be near the top. You can actually
save to the C: drive if you want, so that the
Report will be available when you're back in Windows.
You can navigate to /discs/C:/ and store your
report.txt or whatever, on /discs/C:/ Then, back
in Windows, the report.txt file should be on your
C: drive as C:\report.txt.

Near the bottom left of the screen, is a menu. In there
will be a shutdown item, and that's how you cleanly exit
the OS. The OS will dismount the partitions cleanly,
then it will restart the computer (or maybe shut down
the computer, depending on whim). You could press F12,
and when the popup boot menu appears, unplug the USB key
and use the cursor keys to select your WinXP hard drive,
for booting purposes.

That's a brief rundown.

For a first attempt, you should answer "Skip" to any infection.
You should attempt to save the Report.txt file, to somewhere
that you will be able to access it later, like /discs/C:/Report.txt
or similar. That's enough for a first run.

If you were to do any quarantining with the program,
that folder had better be on the C: drive as well.
Because you want the quarantined files to continue
to be accessible later. If there is a false positive
for example, and you quarantine the wrong thing, you
may need to put it back into its original folder
later. And this is why I'm not attempting to quarantine
anything for the moment. Just run it and collect offline
scan information, for starters.

Pluses for this tool:

Large, free, signature database (signature based scanning)

Cons for this tool:

Since Windows is not running, no heuristic/behavioral
detection is possible. But plenty of nasty stuff, like
the presence of TDSS, can be done from here.

*******

I had attempted to do a screen capture of a Kaspersky
session, using CamStudio, but it corrupted the movie
and spoiled it. So I had to give up, and just write
you a text message instead.

HTH,
Paul

In message , Paul
writes:
wrote:
Hello Paul,
That did it! I click the Ff key and I was able to go into the BIOS.
However I was leery
of doing anything. So if you could kind of walk me through it I
would appreciate it. Thanks,
Robert


Using F12, access the popup boot menu. Select
your USB key as the boot device.

In this picture, press any key.
[Kaspersky start picture]
So that's the end of the pictures.
[rest of notes on Kaspersky]

I read magineer's nervousness as being about how to change things in the
BIOS, not how to use Kaspersky (he'll need that too).

magineer, once you've got into the BIOS (really, the Ff key?), you'll
need to find where the boot device sequence is set - it will be a
sequence such as floppy first, then hard disc, then CD, then USB, or any
permutation of those. Unfortunately, different BIOS manufacturers set
things out differently, so I can't describe how to get to that part; if
you can post a picture of what you see when you _do_ get into the BIOS,
I (or probably someone else better) can tell you how to proceed.
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

Beauty is in the eye of the beer holder...

J. P. Gilliver (John) wrote:
In message , Paul writes:
wrote:
Hello Paul,
That did it! I click the Ff key and I was able to go into the BIOS.
However I was leery
of doing anything. So if you could kind of walk me through it I
would appreciate it. Thanks,
Robert


Using F12, access the popup boot menu. Select
your USB key as the boot device.

In this picture, press any key.
[Kaspersky start picture]
So that's the end of the pictures.
[rest of notes on Kaspersky]

I read magineer's nervousness as being about how to change things in the
BIOS, not how to use Kaspersky (he'll need that too).

magineer, once you've got into the BIOS (really, the Ff key?), you'll
need to find where the boot device sequence is set - it will be a
sequence such as floppy first, then hard disc, then CD, then USB, or any
permutation of those. Unfortunately, different BIOS manufacturers set
things out differently, so I can't describe how to get to that part; if
you can post a picture of what you see when you _do_ get into the BIOS,
I (or probably someone else better) can tell you how to proceed.

F12 is for popup boot.

It does not make a permanent change to the boot order.

F12 presents a list of boot devices currently present.
If the Kaspersky USB key is present, it'll appear in
the list of devices. The cursor keys can be used to select
the key, then hit enter.

And the USB key should then start to boot.

Once the PC is shut down, after the Kaspersky run,
you can go back to letting the PC boot automatically,
as no permanent change to boot order, was made that
way.

Paul

In message , Paul
writes:
J. P. Gilliver (John) wrote:
In message , Paul writes:
wrote:
Hello Paul,
That did it! I click the Ff key and I was able to go into the
BIOS. However I was leery
of doing anything. So if you could kind of walk me through it I
would appreciate it. Thanks,
Robert


Using F12, access the popup boot menu. Select
your USB key as the boot device.

In this picture, press any key.
[Kaspersky start picture]
So that's the end of the pictures.
[rest of notes on Kaspersky]
I read magineer's nervousness as being about how to change things in
the BIOS, not how to use Kaspersky (he'll need that too).
magineer, once you've got into the BIOS (really, the Ff key?),
you'll need to find where the boot device sequence is set - it will
be a sequence such as floppy first, then hard disc, then CD, then
USB, or any permutation of those. Unfortunately, different BIOS
manufacturers set things out differently, so I can't describe how to
get to that part; if you can post a picture of what you see when you
_do_ get into the BIOS, I (or probably someone else better) can tell
you how to proceed.

F12 is for popup boot.

In all BIOSes? (Or has it been revealed in an earlier post in this
thread that I've missed, what computer magineer is using, and you know
the BIOS?)

It does not make a permanent change to the boot order.

F12 presents a list of boot devices currently present.
If the Kaspersky USB key is present, it'll appear in
the list of devices. The cursor keys can be used to select
the key, then hit enter.

And the USB key should then start to boot.

Once the PC is shut down, after the Kaspersky run,
you can go back to letting the PC boot automatically,
as no permanent change to boot order, was made that
way.

Paul
--
J. P. Gilliver. UMRA: 1960/1985 MB++G()AL-IS-Ch++(p)Ar@T+H+Sh0!:`)DNAf

Actors are fairly modest...A lot of us have quite a lot to be modest about. -
Simon Greenall (voice of Aleksandr the "Simples!" Meerkat), RT 11-17 Dec 2010