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NO AUDIO in MSN Instant Messenger! HELP
Hello, I am not able to hear the person whom I have asked to accept the
audio when I am using my MSN Instant Messenger. Nor can they hear me! Can someone please tell me what I can do to trouble shoot this and find the solution. My mic DOES work, because I was able to use it to record a message in my Incredimail E Mail Programme. Also my speakers ARE working. My computer is only 1 month old and the best Dell sells. Can someone please help me so I can talk to my mother on the mainland? I am in Hawaii, and my neighbor talks to her financee all the time using their mic's crystal clear. I have Road Runner for my ISP. My computer is only 1 month old and is a Dell Thank you Henry |
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NO AUDIO in MSN Instant Messenger! HELP
Greetings Henry,
Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices. Then, both you and your contact should verify that the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Click the Advanced Tab, and verify that the Internet Connection Firewall is unchecked. As well, if your contact is using some type of third-party firewall (ZoneAlarm, Norton Internet Security, etc.) have them make sure that Messenger is set to "Permit All", "Allow All" or "Medium" (ZoneAlarm). If that's not the case, and if you or your contact are using a router (with UPnP support), you may need to remove the current port forwardings. To do so, click Start, All Programs, Accessories, Communications, Network Connections. Right-click the "Internet Gateway" (should be under the Internet Gateway heading) and choose Properties. Choose the Settings button, click each 'msmsgs' or 'msnmsgr' entry and then choose 'Delete' to each one. Then close Messenger (right-click the Messenger icon, choose Exit), then restart Messenger. Also, you and your contact might try turning off the QoS Packet Scheduler. To do so, click Start, then click the Control Panel. If you're in category view click Network and Internet connections then click Network Connections. Right click your network/internet connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try again. ____________________________________________ Jonathan Kay Microsoft MVP - Windows Messenger/MSN Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Henry Setlle" wrote in message ... Hello, I am not able to hear the person whom I have asked to accept the audio when I am using my MSN Instant Messenger. Nor can they hear me! Can someone please tell me what I can do to trouble shoot this and find the solution. My mic DOES work, because I was able to use it to record a message in my Incredimail E Mail Programme. Also my speakers ARE working. My computer is only 1 month old and the best Dell sells. Can someone please help me so I can talk to my mother on the mainland? I am in Hawaii, and my neighbor talks to her financee all the time using their mic's crystal clear. I have Road Runner for my ISP. My computer is only 1 month old and is a Dell Thank you Henry |
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