Can not new PASS WORDS to come to INBOX...

Hi Friends,

I can not get a new pass word from any internet website to come to my INBOX?

The website that I go to tells me that my PASS WORD is WRONG. They say that
they can ISSUE me a new PASSWORD. The site says for me to go to my INBOX.
They say that they have already sent me a new PASS WORD. When I go to my
INBOX the message with the new PASSWORD has NOT COME. Even after 10 minutes
it still has not come.

My wife lost out on a BID on E-Bay because she could not get the new PASS
WORD THAT E-BAY sent her to come up on INBOX???

We seem to be LOCKED OUT of MANY SITES because the SITE CAN NOT ISSUE US A
NEW PASS WORD?????

IS NORTON ANTI-VIRUS CAUSING THIS PROBLEM?????

THANK YOU FOR YOUR HELP!!!!! James M. German