"USB Keyboard not found" error, but I have a working PS/2 keyboard

On booting a new Windows XP system we have just bought, after the user
has logged in, an error box pops up which says "USB Keyboard not
found". This is no more than an annoyance because the system works
fine with its PS/2 keyboard, you just click OK and the message goes
away - until the next reboot.

However it would be nice to get rid of this annoyance, can anyone
suggest how to get rid of the message? The message appears even when
there are no USB devices connected at all.

(Followups directed to microsoft.public.windowsxp.hardware)

--
Chris Green

Go into the BIOS and tell it that you have a PS/2 keyboard and not a USB
one.
--
Cari
(MS-MVP Printing & Imaging)

wrote in message ...

On booting a new Windows XP system we have just bought, after the user
has logged in, an error box pops up which says "USB Keyboard not
found". This is no more than an annoyance because the system works
fine with its PS/2 keyboard, you just click OK and the message goes
away - until the next reboot.

However it would be nice to get rid of this annoyance, can anyone
suggest how to get rid of the message? The message appears even when
there are no USB devices connected at all.

(Followups directed to microsoft.public.windowsxp.hardware)

--
Chris Green

"Cari \(MS-MVP\)" wrote:
wrote in message ...

On booting a new Windows XP system we have just bought, after the user
has logged in, an error box pops up which says "USB Keyboard not
found". This is no more than an annoyance because the system works
fine with its PS/2 keyboard, you just click OK and the message goes
away - until the next reboot.

However it would be nice to get rid of this annoyance, can anyone
suggest how to get rid of the message? The message appears even when
there are no USB devices connected at all.


Go into the BIOS and tell it that you have a PS/2 keyboard and not a USB
one.

No, we'd tried that already.

As it turns out the problem was a driver that someone had installed
for a Creative wireless keyboard. I uninstalled the creative driver
and the problem went away.

The system was supplied with loads of stuff installed, it looks like
the system builders had just mindlessly installed every single thing
on the CDs that came with the hardware.

--
Chris Green