New Printer problem--Help please!

"JO" wrote:

Hope that wasn't too confusing--by wireless and wired, I meant the laptop PC
(as opposed to the desktop). Sorry.
--
Jo


"Lem" wrote:

The reason that I asked if you had been able to print using the old
printer is that -- unless you did something else after disconnecting the
old printer and installing the new one -- there should be no issue of
incorrect permissions and/or firewall settings (which seem to be
Johnnie's issues).

It would have been helpful if you had supplied the IP address for the
desktop and laptop. I'm guessing that because DHCP is not enabled on
the desktop, it may have an IP address that is incompatible with the
laptop, preventing sharing. Because you have a Linksys router, the
laptop's IP address probably is 192.168.1.x (where x is probably 100 or
101). If the third segment of the desktop's IP address is NOT 1 (e.g.,
if it is 192.168.0.x), the two computers are on different subnets and
can't communicate.

Assuming that's the problem, on the Desktop:

Control Panel Network and Internet Connections Network Connections.

Right Click on "Local Area Network" and click "Properties."

On the "General" tab, you should see a list below "This connection uses
the following items." The list should include Client for Microsoft
Networks, File and Printer Sharing for Microsoft Networks, and Internet
Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the
list includes anything else, or if any of the first three items are not
in the list, please provide this information in your next post.

Right click on Internet Protocol (TCP/IP) and click the "Properties" button.

Click the radio buttons to "Obtain an IP address automatically" and
"Obtain DNS server address automatically." Click the "Advanced" button.
Now click the "WINS" tab.

On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP."

OK your way out.

Reboot (probably not necessary, but you never know).

Can you add the printer on the laptop now?

For completeness, you should also "Enable NetBIOS over TCP/IP" for both
the Local Area Connection and the Wireless Network Connection on the
laptop. You shouldn't have to change any of the other network
parameters on the laptop, but if the list of items for either of the
laptop's connections includes more than the 4 items identified above, or
is missing any of those items, please post that info too.


--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

"JO" wrote:

Hope that wasn't too confusing--by wireless and wired, I meant the laptop PC
(as opposed to the desktop). Sorry.
--
Jo


"Lem" wrote:

The reason that I asked if you had been able to print using the old
printer is that -- unless you did something else after disconnecting the
old printer and installing the new one -- there should be no issue of
incorrect permissions and/or firewall settings (which seem to be
Johnnie's issues).

It would have been helpful if you had supplied the IP address for the
desktop and laptop. I'm guessing that because DHCP is not enabled on
the desktop, it may have an IP address that is incompatible with the
laptop, preventing sharing. Because you have a Linksys router, the
laptop's IP address probably is 192.168.1.x (where x is probably 100 or
101). If the third segment of the desktop's IP address is NOT 1 (e.g.,
if it is 192.168.0.x), the two computers are on different subnets and
can't communicate.

Assuming that's the problem, on the Desktop:

Control Panel Network and Internet Connections Network Connections.

Right Click on "Local Area Network" and click "Properties."

On the "General" tab, you should see a list below "This connection uses
the following items." The list should include Client for Microsoft
Networks, File and Printer Sharing for Microsoft Networks, and Internet
Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the
list includes anything else, or if any of the first three items are not
in the list, please provide this information in your next post.

Right click on Internet Protocol (TCP/IP) and click the "Properties" button.

Click the radio buttons to "Obtain an IP address automatically" and
"Obtain DNS server address automatically." Click the "Advanced" button.
Now click the "WINS" tab.

On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP."

OK your way out.

Reboot (probably not necessary, but you never know).

Can you add the printer on the laptop now?

For completeness, you should also "Enable NetBIOS over TCP/IP" for both
the Local Area Connection and the Wireless Network Connection on the
laptop. You shouldn't have to change any of the other network
parameters on the laptop, but if the list of items for either of the
laptop's connections includes more than the 4 items identified above, or
is missing any of those items, please post that info too.


--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer

JO, I had to disable the DHCP to get my printer in my network. Good luck in
finding out how to do that. Got my won problems, everyting seems set but
new printer won't print.

"JO" wrote:

Properties for both the wired and wireless connections are the same, BTW.
--
Jo


The reason that I asked if you had been able to print using the old
printer is that -- unless you did something else after disconnecting the
old printer and installing the new one -- there should be no issue of
incorrect permissions and/or firewall settings (which seem to be
Johnnie's issues).

It would have been helpful if you had supplied the IP address for the
desktop and laptop. I'm guessing that because DHCP is not enabled on
the desktop, it may have an IP address that is incompatible with the
laptop, preventing sharing. Because you have a Linksys router, the
laptop's IP address probably is 192.168.1.x (where x is probably 100 or
101). If the third segment of the desktop's IP address is NOT 1 (e.g.,
if it is 192.168.0.x), the two computers are on different subnets and
can't communicate.

Assuming that's the problem, on the Desktop:

Control Panel Network and Internet Connections Network Connections.

Right Click on "Local Area Network" and click "Properties."

On the "General" tab, you should see a list below "This connection uses
the following items." The list should include Client for Microsoft
Networks, File and Printer Sharing for Microsoft Networks, and Internet
Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the
list includes anything else, or if any of the first three items are not
in the list, please provide this information in your next post.

Right click on Internet Protocol (TCP/IP) and click the "Properties" button.

Click the radio buttons to "Obtain an IP address automatically" and
"Obtain DNS server address automatically." Click the "Advanced" button.
Now click the "WINS" tab.

On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP."

OK your way out.

Reboot (probably not necessary, but you never know).

Can you add the printer on the laptop now?

For completeness, you should also "Enable NetBIOS over TCP/IP" for both
the Local Area Connection and the Wireless Network Connection on the
laptop. You shouldn't have to change any of the other network
parameters on the laptop, but if the list of items for either of the
laptop's connections includes more than the 4 items identified above, or
is missing any of those items, please post that info too.


--
Lem -- MS-MVP - Networking

To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM.
http://en.wikipedia.org/wiki/Apollo_Guidance_Computer