Cannot send fax w/cover page

http://groups.google.com/groups?q=XP...x.gb l&rnum=4


http://groups.google.com/groups?q=XP...x.g bl&rnum=1




"Russ Valentine [MVP-Outlook]" wrote in message
...
I haven't seen any other reports like this. Can you point me to these
other
reports?
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
.com...
OK. Well, I appreciate your help. I was just hoping that maybe one of
the
other folks that had reported this in the past in this group had found a
solution, or someone that knew what file/registry entry being
missing/wrong
version, etc caused this, and would see this post. For all I know it
may
have been caused by some automatic update from MS since I have my
computer
set to do that automatically.
At any rate, I went ahead and installed the cheesy little fax app that
came
with my modem so I can fax again in the interim. I'll just use that for
now. At some point I may just do a from scratch reload of XP on this
machine. I'm sure that will fix whatever is wrong.


"Russ Valentine [MVP-Outlook]" wrote in message
...
This makes it rather hard to troubleshoot or even guess what might
have
happened. If you can think of any changes made to your system at all,
it
will provide the only clue to the solution.
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
.com...
Sorry, I misunderstood. By "suddenly" I meant that with no prior
indication
of a problem. I send maybe 2 faxes a week, some weeks none. The
last
one
I
tried to send
revealed this issue. The previous one (maybe a week prior) went
fine.
No
changes were made, that I can recall. No new applications were
installed
or
any other config changes as far as I can remember.


"Russ Valentine [MVP-Outlook]" wrote in message
...
OK, but I was rather more interested in what happened just before
"Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
. com...
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts.
http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page.
http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/ncs6.JPG






"Russ Valentine [MVP-Outlook]" wrote in
message
...
Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
news Thanks, but that is not it. When I double click sent items
or
inbox
items
they open up correctly in Windows Picture and Fax Viewer
every
time.
Basically everything in Fax works exactly as advertised
except
if
I
include
a cover page (any cover page) I cannot preview or send the
fax.




"Russ Valentine [MVP-Outlook]" wrote in
message
...
Take a look at this MS KB article, it may help:

http://support.microsoft.com/support.../q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
. com...
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview
as
long
as
I
don't
include a cover page. Basically everything works fine
as
long
as
I
do
not
include a cover page. If I do include a cover page the
fax
will
not
send
no
matter if I try to preview or not and will not preview
period.



"Russ Valentine [MVP-Outlook]" wrote
in
message
...
What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message

. com...
Suddenly I can no longer preview or send a fax with
XP
Fax
if
I
attempt
to
add a cover page. If I try to preview, I get the
message
"fax
preview
cannot be displayed" and the fax never appears in
the
outbox
or
sends
when
the wizard completes. Even if I don't try to preview
the
fax
still
never
appears in the outbox or attempts to send after the
wizard
finishes.
If
I
don't attach a cover page it works fine. I can open
and
edit
both
the
standard cover pages and my own cover pages from the
fax
console
or
by
double
clicking the .cov files in Explorer with no problem.
I
have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts
here
in
the
past
from
people with this exact same issue, but no solutions.
Have
any
of
you
since
found a fix?

Thanks,

Steve Zurlo

Ah. I see it. It says "Microsoft Shared Fax Driver". I uninstalled and
reinstalled Fax and it still says the Model is "Microsoft Shared Fax
Driver". My kids have an XP based machine too so I installed Fax on theirs
as well and it also says "Microsoft Shared Fax Driver". So yours does not
say that? What should it say? Is there more than one Microsoft Fax Driver?
BTW, I also get the preview error even if I start the fax from the fax
console rather than using the fax printer to print an existing document from
an application.



"Russ Valentine [MVP-Outlook]" wrote in message
...
You tell me. I found it:
http://home.sc.rr.com/szurlo/step1.JPG

--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
.com...
As the screen shots I provided show, I am in fact using XP Fax. It's the
one
that comes with Windows XP Pro. Also, as far as I know, I am not using
a
"shared Fax driver", whatever that is, and after looking through this
entire
thread cannot find a single occurrence of the word "shared", or even
"driver" in any of my posts. Are you sure you aren't getting this
thread
confused with another one you are helping someone on?

"Russ Valentine [MVP-Outlook]" wrote in message
...
Also, what fax software are you really using? Windows XP Fax cannot be
shared, yet you are printing to a shared Fax driver.
I suspect there is more to this story than we've been told.
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
.com...
Sorry, I misunderstood. By "suddenly" I meant that with no prior
indication
of a problem. I send maybe 2 faxes a week, some weeks none. The
last
one
I
tried to send
revealed this issue. The previous one (maybe a week prior) went
fine.
No
changes were made, that I can recall. No new applications were
installed
or
any other config changes as far as I can remember.


"Russ Valentine [MVP-Outlook]" wrote in message
...
OK, but I was rather more interested in what happened just before
"Suddenly"
in your first post.
Something works.
Something "suddenly" stops working.
What changes were made just before "suddenly?"
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
. com...
To make it fail:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/step1.JPG
2. The fax wizard starts.
http://home.sc.rr.com/szurlo/step2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG
4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/step6.JPG

To make it succeed:

1. Print to the fax printer from within a document.
http://home.sc.rr.com/szurlo/ncs1.JPG
2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG
3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG
4. DO NOT select a cover page.
http://home.sc.rr.com/szurlo/ncs4.JPG
5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG
6. Click the "Preview Fax" button.
http://home.sc.rr.com/szurlo/ncs6.JPG






"Russ Valentine [MVP-Outlook]" wrote in
message
...
Sorry. I have no repros on this.
List the steps that recreate this scenario.
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
news Thanks, but that is not it. When I double click sent items
or
inbox
items
they open up correctly in Windows Picture and Fax Viewer
every
time.
Basically everything in Fax works exactly as advertised
except
if
I
include
a cover page (any cover page) I cannot preview or send the
fax.




"Russ Valentine [MVP-Outlook]" wrote in
message
...
Take a look at this MS KB article, it may help:

http://support.microsoft.com/support.../q322/0/11.asp

--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message
. com...
"Windows Picture and Fax Viewer"

I should have noted in my first post that I CAN preview
as
long
as
I
don't
include a cover page. Basically everything works fine
as
long
as
I
do
not
include a cover page. If I do include a cover page the
fax
will
not
send
no
matter if I try to preview or not and will not preview
period.



"Russ Valentine [MVP-Outlook]" wrote
in
message
...
What is your file association for TIF files?
--
Russ Valentine
[MVP-Outlook]
"Steve Zurlo" wrote in message

. com...
Suddenly I can no longer preview or send a fax with
XP
Fax
if
I
attempt
to
add a cover page. If I try to preview, I get the
message
"fax
preview
cannot be displayed" and the fax never appears in
the
outbox
or
sends
when
the wizard completes. Even if I don't try to preview
the
fax
still
never
appears in the outbox or attempts to send after the
wizard
finishes.
If
I
don't attach a cover page it works fine. I can open
and
edit
both
the
standard cover pages and my own cover pages from the
fax
console
or
by
double
clicking the .cov files in Explorer with no problem.
I
have
uninstalled
and
reinstalled Fax. No help.
I have noticed there have been a number of posts
here
in
the
past
from
people with this exact same issue, but no solutions.
Have
any
of
you
since
found a fix?

Thanks,

Steve Zurlo

I have the same problem. I am using XPHome edition. I just loaded Fax a couple of days ago, and it had the problem from the start. I can fax from any program as long as I do not include a cover sheet. If I include a cover sheet or try to fax from the c
onsole with a cover sheet only, the fax wizard will complete as it is supposed to, but once I hit send, nothing happens. No error, no fax, nothing in the outbox. I have tried both the default cover pages and a personal cover page. Don't know if this has
anything to do with it, but I am using Outlook express. Sure would be nice to make it work as I like being able to use the same phone book for fax and email.