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#16
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Cannot send fax w/cover page
http://groups.google.com/groups?q=XP...x.gb l&rnum=4
http://groups.google.com/groups?q=XP...x.g bl&rnum=1 "Russ Valentine [MVP-Outlook]" wrote in message ... I haven't seen any other reports like this. Can you point me to these other reports? -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message .com... OK. Well, I appreciate your help. I was just hoping that maybe one of the other folks that had reported this in the past in this group had found a solution, or someone that knew what file/registry entry being missing/wrong version, etc caused this, and would see this post. For all I know it may have been caused by some automatic update from MS since I have my computer set to do that automatically. At any rate, I went ahead and installed the cheesy little fax app that came with my modem so I can fax again in the interim. I'll just use that for now. At some point I may just do a from scratch reload of XP on this machine. I'm sure that will fix whatever is wrong. "Russ Valentine [MVP-Outlook]" wrote in message ... This makes it rather hard to troubleshoot or even guess what might have happened. If you can think of any changes made to your system at all, it will provide the only clue to the solution. -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message .com... Sorry, I misunderstood. By "suddenly" I meant that with no prior indication of a problem. I send maybe 2 faxes a week, some weeks none. The last one I tried to send revealed this issue. The previous one (maybe a week prior) went fine. No changes were made, that I can recall. No new applications were installed or any other config changes as far as I can remember. "Russ Valentine [MVP-Outlook]" wrote in message ... OK, but I was rather more interested in what happened just before "Suddenly" in your first post. Something works. Something "suddenly" stops working. What changes were made just before "suddenly?" -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message . com... To make it fail: 1. Print to the fax printer from within a document. http://home.sc.rr.com/szurlo/step1.JPG 2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG 3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG 4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG 5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG 6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG To make it succeed: 1. Print to the fax printer from within a document. http://home.sc.rr.com/szurlo/ncs1.JPG 2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG 3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG 4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG 5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG 6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG "Russ Valentine [MVP-Outlook]" wrote in message ... Sorry. I have no repros on this. List the steps that recreate this scenario. -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message news Thanks, but that is not it. When I double click sent items or inbox items they open up correctly in Windows Picture and Fax Viewer every time. Basically everything in Fax works exactly as advertised except if I include a cover page (any cover page) I cannot preview or send the fax. "Russ Valentine [MVP-Outlook]" wrote in message ... Take a look at this MS KB article, it may help: http://support.microsoft.com/support.../q322/0/11.asp -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message . com... "Windows Picture and Fax Viewer" I should have noted in my first post that I CAN preview as long as I don't include a cover page. Basically everything works fine as long as I do not include a cover page. If I do include a cover page the fax will not send no matter if I try to preview or not and will not preview period. "Russ Valentine [MVP-Outlook]" wrote in message ... What is your file association for TIF files? -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message . com... Suddenly I can no longer preview or send a fax with XP Fax if I attempt to add a cover page. If I try to preview, I get the message "fax preview cannot be displayed" and the fax never appears in the outbox or sends when the wizard completes. Even if I don't try to preview the fax still never appears in the outbox or attempts to send after the wizard finishes. If I don't attach a cover page it works fine. I can open and edit both the standard cover pages and my own cover pages from the fax console or by double clicking the .cov files in Explorer with no problem. I have uninstalled and reinstalled Fax. No help. I have noticed there have been a number of posts here in the past from people with this exact same issue, but no solutions. Have any of you since found a fix? Thanks, Steve Zurlo |
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#17
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Cannot send fax w/cover page
Ah. I see it. It says "Microsoft Shared Fax Driver". I uninstalled and
reinstalled Fax and it still says the Model is "Microsoft Shared Fax Driver". My kids have an XP based machine too so I installed Fax on theirs as well and it also says "Microsoft Shared Fax Driver". So yours does not say that? What should it say? Is there more than one Microsoft Fax Driver? BTW, I also get the preview error even if I start the fax from the fax console rather than using the fax printer to print an existing document from an application. "Russ Valentine [MVP-Outlook]" wrote in message ... You tell me. I found it: http://home.sc.rr.com/szurlo/step1.JPG -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message .com... As the screen shots I provided show, I am in fact using XP Fax. It's the one that comes with Windows XP Pro. Also, as far as I know, I am not using a "shared Fax driver", whatever that is, and after looking through this entire thread cannot find a single occurrence of the word "shared", or even "driver" in any of my posts. Are you sure you aren't getting this thread confused with another one you are helping someone on? "Russ Valentine [MVP-Outlook]" wrote in message ... Also, what fax software are you really using? Windows XP Fax cannot be shared, yet you are printing to a shared Fax driver. I suspect there is more to this story than we've been told. -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message .com... Sorry, I misunderstood. By "suddenly" I meant that with no prior indication of a problem. I send maybe 2 faxes a week, some weeks none. The last one I tried to send revealed this issue. The previous one (maybe a week prior) went fine. No changes were made, that I can recall. No new applications were installed or any other config changes as far as I can remember. "Russ Valentine [MVP-Outlook]" wrote in message ... OK, but I was rather more interested in what happened just before "Suddenly" in your first post. Something works. Something "suddenly" stops working. What changes were made just before "suddenly?" -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message . com... To make it fail: 1. Print to the fax printer from within a document. http://home.sc.rr.com/szurlo/step1.JPG 2. The fax wizard starts. http://home.sc.rr.com/szurlo/step2.JPG 3. Select a recipient. http://home.sc.rr.com/szurlo/step3.JPG 4. Select a cover page. http://home.sc.rr.com/szurlo/step4.JPG 5. Select time to send. http://home.sc.rr.com/szurlo/step5.JPG 6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/step6.JPG To make it succeed: 1. Print to the fax printer from within a document. http://home.sc.rr.com/szurlo/ncs1.JPG 2. The fax wizard starts. http://home.sc.rr.com/szurlo/ncs2.JPG 3. Select a recipient. http://home.sc.rr.com/szurlo/ncs3.JPG 4. DO NOT select a cover page. http://home.sc.rr.com/szurlo/ncs4.JPG 5. Select time to send. http://home.sc.rr.com/szurlo/ncs5.JPG 6. Click the "Preview Fax" button. http://home.sc.rr.com/szurlo/ncs6.JPG "Russ Valentine [MVP-Outlook]" wrote in message ... Sorry. I have no repros on this. List the steps that recreate this scenario. -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message news Thanks, but that is not it. When I double click sent items or inbox items they open up correctly in Windows Picture and Fax Viewer every time. Basically everything in Fax works exactly as advertised except if I include a cover page (any cover page) I cannot preview or send the fax. "Russ Valentine [MVP-Outlook]" wrote in message ... Take a look at this MS KB article, it may help: http://support.microsoft.com/support.../q322/0/11.asp -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message . com... "Windows Picture and Fax Viewer" I should have noted in my first post that I CAN preview as long as I don't include a cover page. Basically everything works fine as long as I do not include a cover page. If I do include a cover page the fax will not send no matter if I try to preview or not and will not preview period. "Russ Valentine [MVP-Outlook]" wrote in message ... What is your file association for TIF files? -- Russ Valentine [MVP-Outlook] "Steve Zurlo" wrote in message . com... Suddenly I can no longer preview or send a fax with XP Fax if I attempt to add a cover page. If I try to preview, I get the message "fax preview cannot be displayed" and the fax never appears in the outbox or sends when the wizard completes. Even if I don't try to preview the fax still never appears in the outbox or attempts to send after the wizard finishes. If I don't attach a cover page it works fine. I can open and edit both the standard cover pages and my own cover pages from the fax console or by double clicking the .cov files in Explorer with no problem. I have uninstalled and reinstalled Fax. No help. I have noticed there have been a number of posts here in the past from people with this exact same issue, but no solutions. Have any of you since found a fix? Thanks, Steve Zurlo |
#18
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Cannot send fax w/cover page
I have the same problem. I am using XPHome edition. I just loaded Fax a couple of days ago, and it had the problem from the start. I can fax from any program as long as I do not include a cover sheet. If I include a cover sheet or try to fax from the c
onsole with a cover sheet only, the fax wizard will complete as it is supposed to, but once I hit send, nothing happens. No error, no fax, nothing in the outbox. I have tried both the default cover pages and a personal cover page. Don't know if this has anything to do with it, but I am using Outlook express. Sure would be nice to make it work as I like being able to use the same phone book for fax and email. |
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