Hoe to contact live DELL Support

Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?

On Wed, 04 Sep 2013 12:59:43 -0500, wrote:

Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?

try the dell support forums.
be sure to include your tag ID number.
they used to be damned good and quick to respond.

wrote:
Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?

You do realize, with the asset tag, you can go to the web site
and help yourself. They have customer-initiated downloads.

The OS the machine shipped with, already had the drivers in it.

Paul

On Wed, 04 Sep 2013 14:19:15 -0400, Paul wrote:

wrote:
Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?

You do realize, with the asset tag, you can go to the web site
and help yourself. They have customer-initiated downloads.

The OS the machine shipped with, already had the drivers in it.

Paul

But, I was specifically asking about a reference to an actual
live support person -- the message I referred to claimed a way
to get such.

On 04 Sep 2013, wrote in alt.windows7.general:

But, I was specifically asking about a reference to an actual
live support person -- the message I referred to claimed a way
to get such.

Did you look on Dell's support site? The number is there.

Support calls cost money.

On 04-Sep-2013 13:59, wrote:
Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?


http://www.dell.com/support/incident...meContact/s/no

--
Leala.

wrote:
On Wed, 04 Sep 2013 14:19:15 -0400, Paul wrote:

wrote:
Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?
You do realize, with the asset tag, you can go to the web site
and help yourself. They have customer-initiated downloads.

The OS the machine shipped with, already had the drivers in it.

Paul

But, I was specifically asking about a reference to an actual
live support person -- the message I referred to claimed a way
to get such.

"Drivers" are on the self-help side.

http://www.dell.com/content/topics/t...en&s=dhs&cs=19

Dell Concierge is $239 a year (effectively a maintenance contract).
They also appear to offer single-incident support. "Drivers" is not
in the list (but it should be).

http://www.dell.com/content/topics/t...d=ServiceStore

And I wouldn't expect the Dell forums, to have "chat" icons
floating around. Not when Dell offers pay services.

http://en.community.dell.com/?~ck=mn

I bet if you were a business, things would be different.
Perhaps the reference you saw, was something business related ?

If there was a "high quality" "free" spigot on the side of
a building, the queue to use it would be a mile long. If
an internal phone number was released, they'd have disconnected
the number by now.

The closest equivalent I know of, to what you're looking for,
is "Cheryl" on the hp.com forums. That's a person who does
driver sets for people. And appears to do a damn good job,
judging by the feedback. But that's for HP gear, not Dell.

A couple of the notebook forums, offer custom video drivers,
which is handy if you're missing the right video driver
for a notebook. That is normally the toughest part of
installing a "foreign" OS onto a laptop. Most other
drivers, even if they weren't on the Dell site, you
could find them elsewhere.

Paul

On Wed, 04 Sep 2013 12:59:43 -0500, wrote:

Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?

If you have a computer under the initial warranty, it is all free. Go
to the Dell web site and start looking. This is what I do with my XPS
8500. I have them install their drivers, etc. In chat, I document to
them their stuff does not work (when it should) and they then try to
fix it.

Currently, their USB 3.0 is having problems. Works as USB 3.0 when
devices (i.e. external drive) connected directly to the computer. But,
if hook up a known-good USB 3.0 hub to any of the USB 3.0 ports, the
hub is seen as USB 2.1. This is a known problem documented for almost
a year on their web site. They have replaced the mb in my PC--no
change. Have swapped 3.0 hubs--no change.

An eye-catching headline. Is it for phone sex? ;)

--
 GWR

 Weird enough for all practical 
 purposes. 

On Thu, 05 Sep 2013 11:51:30 -0400, "G. Ross"
wrote:

An eye-catching headline. Is it for phone sex? ;)



Well ---- actually, I think she wanted to know how to force
her adware toolbar on various pieces of software . That seems to
be quite the norm these days. :-)

On Thu, 05 Sep 2013 11:51:30 -0400, G. Ross wrote:

An eye-catching headline. Is it for phone sex? ;)

I believe *that* word is spelled "ho'".

Please direct all complaints about my reply to the newsgroup moderator.

--
Gene E. Bloch (Stumbling Bloch)

wrote in message
...
Very recently, someone posted a note aout great service received by a
live DELL technical support person. That post even noted a phone
number to use. I did not copy that and now need some of that help
(re drivers) .
Does anyone here know of that info?

I found it and used it!
Long wait but gets a real live person (in my case today one
that hardly spoke English --- but very patient and polite).
I asked for drivers and OS ( Win 7 Pro 64 bit) for my new computer
and, with no request for why etc., was told I'd receive them monday!

Now a question -- just for my education --- I know drivers are
obviously machine dependent. Are they also highly OS dependent?
Thanks

On Fri, 6 Sep 2013 13:49:58 -0500, wrote:

Now a question -- just for my education --- I know drivers are
obviously machine dependent. Are they also highly OS dependent?

Absolutely.

Also version dependent within one OS. For that matter, drivers for a
64-bit version of an OS are not interchangeable with drivers for a
32-bit version.

--
Gene E. Bloch (Stumbling Bloch)

On Fri, 6 Sep 2013 13:49:58 -0500, wrote:

Now a question -- just for my education --- I know drivers are
obviously machine dependent.


No, not really. They are dependent on the hardware device, not the
whole machine. A driver for a printer, for example, has nothing to do
with the machine the printer is connected to.


Are they also highly OS dependent?


Yes. You need a driver for the particular piece of hardware running on
a particular version of Windows.