Win7 Pro to Android

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title
(Smart Switch and Keis (sp?)).
I've used CC Cleaner to get rid of the junk, then used JV16 to ripe
out the resot of the junk then ran AVG to remove any virus.
I then reinstalled MS MTP package and the computer still does not see
the phone. Pluggin in the USB (Factory supplied), the computer
"dings" but the phone does not show up in the device manage when
plugged in other than as a Samusng Mobile USB Comosite Device under
the Universal Serial Bus Controller and as MTP under other deivces. It
does not show in the left pane in windows explorer under computer.
There are no yellow exclamation mark next to any device in device
manager.
Would anyone care to offer advice where and how to get the drivers
installed?
R. Wink

On 03/02/2017 12:01 PM, rwwink wrote:
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title
(Smart Switch and Keis (sp?)).
I've used CC Cleaner to get rid of the junk, then used JV16 to ripe
out the resot of the junk then ran AVG to remove any virus.
I then reinstalled MS MTP package and the computer still does not see
the phone. Pluggin in the USB (Factory supplied), the computer
"dings" but the phone does not show up in the device manage when
plugged in other than as a Samusng Mobile USB Comosite Device under
the Universal Serial Bus Controller and as MTP under other deivces. It
does not show in the left pane in windows explorer under computer.
There are no yellow exclamation mark next to any device in device
manager.
Would anyone care to offer advice where and how to get the drivers
installed?
R. Wink


You will not need to manually install any drivers.

After you connect your Android you must watch for the dialog box that
will pop up and give your Android permission to connect.

If you don't do that, your computer will recognize that it's there but
not be able to access any of it's data

"philo" wrote in message
news
On 03/02/2017 12:01 PM, rwwink wrote:
I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title
(Smart Switch and Keis (sp?)).
I've used CC Cleaner to get rid of the junk, then used JV16 to ripe
out the resot of the junk then ran AVG to remove any virus.
I then reinstalled MS MTP package and the computer still does not see
the phone. Pluggin in the USB (Factory supplied), the computer
"dings" but the phone does not show up in the device manage when
plugged in other than as a Samusng Mobile USB Comosite Device under
the Universal Serial Bus Controller and as MTP under other deivces. It
does not show in the left pane in windows explorer under computer.
There are no yellow exclamation mark next to any device in device
manager.
Would anyone care to offer advice where and how to get the drivers
installed?
R. Wink


You will not need to manually install any drivers.

After you connect your Android you must watch for the dialog box that will
pop up and give your Android permission to connect.

If you don't do that, your computer will recognize that it's there but not
be able to access any of it's data

Make sure the phone is displaying a desktop (eg its home screen) rather than
the lock screen. If an Android device is on its lock screen and you plug in
a USB lead to a Windows computer, Windows will display the name of the phone
in the "This PC" or "Computer" section of File Explorer but will not see any
shares (eg phone's internal storage and SD card) below that. As soon as you
enter your phone's pattern, password or PIN, the folders will appear in File
Manager.

rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5.

Does that mean you cannot get your smartphone connected via USB so
Windows 7 sees it as a USB device (to show storage there, find media
files, etc)? Does a prompt window appear when you plug in your
smartphone to a USB port on the PC?

Or do you mean that you cannot remote from Windows 7 to your smartphone
(see its screens on your PC)? That later requires rooting or USB
debugging mode enabled on the smartphone depending on what remoting
software you use on the PC.

Have you ever enabled USB Debugging mode but now it is disabled? I
found my smartphone was no longer recognized (it connected but listed as
unknown device) when I disabled USB Debugging mode. Found okay when I
re-enabled USB Debugging mode. Probably has to do with the enumeration
data for USB devices recorded in the registry but I didn't bother to
delete that entry and force Windows to redetect the USB device (go
through the handshaking to acquire and record the device's presentation
data in the registry).

What type of USB connection did you configure the smartphone (PTP =
Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need
to configure it for MTP.

https://www.howtogeek.com/192732/and...-mass-storage/

That attempts to explain where you change the USB mode but it does not
apply to mine (Android 4.4.4): there is no menu under the Settings -
Storage screen for me. When connected, there is a slot in the
notification panel showing the connection (and a status bar icon) that I
can click on to get to the "USB computer connection" config screen.

I then reinstalled MS MTP package ...

Don't know a specific package by that name and it is far too generic to
do a search. Do you mean this one?

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

Those are already in Windows 7. When I go into Device Manager
(devmgmt.msc) and look at the properties of "Portable Devices -
myphonename", under the Drivers tab is says I'm using a Samsung driver
(v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they
all say they're from Microsoft. So I'm using the Samsung-provided
drivers that come bundled or were updated in Windows 7.

I have a Samsung Galaxy Core Prime. I found Samsung's driver at:

http://www.samsung.com/us/support/ow...prime-t-mobile

Did you go to Samsung's support page for your smartphone and get their
USB driver? Go to:

http://www.samsung.com/us/support/mo...hones/galaxy-s

and enter "Samsung S5". Then, from the drop-down list, pick which one
you have based on the cellular provider. I picked Verizon and got:

http://www.samsung.com/us/support/ow...axy-s5-verizon

It's USB driver looks the same as for mine. I downloaded both and did a
binary file compare ("fc /b file1 file2) and there were no
differences; i.e., they were the same file. I saved the download so it
is likely that I installed Samsung's driver.

Pluggin in the USB (Factory supplied), the computer "dings" but the
phone does not show up in the device manage when plugged in other
than as a Samusng Mobile USB Comosite Device under the Universal
Serial Bus Controller and as MTP under other deivces.

Then your smartphone *did* connect okay to your PC. So what else do you
want Windows 7 to do?

Does the smartphone appear (by whatever name you gave it if not the
default under Settings - About phone - Device name) under the Start
menu - Devices and Printers (or, if you don't have that listed in your
Start menu's right column then use Control Panel - Devices and Printers
applet)? Double-click on it (if shown) to see which USB media protocol
you are using on the phone (PTP or MTP).

Don't remember why now but I had to change from PTP to MTP. Maybe that
for using the remoting software using USB Debugging mode.

It does not show in the left pane in windows explorer under computer.

It does not show in the left pane as a solitary node. It does show up
(with the name you specified in the smartphone's config) if you expand
the "Computer" root node to see its subnodes. It also shows under the
right pane under the "Portable Devices" category.

Something else to try: make sure you didn't select some default action
(or lack thereof) when the USB device is detected (when you plug it in).

Control Panel - Autoplay - yourphone (under "Devices")
Set to "Ask me every time".

To answer as much as I can...
Phone is ulocaked and USB debugging is set to on and the phone is set
to MTP.
USB cable (factory provided) plugged into computer, plugged into
phone...phone is recognized and I get the ding from the computer.
In device managerother devices, both MTP and SAMSUNG_Android are
showing; In device managerUniversal Serial Bus Controller, Samsung
Mobile USB Composite Device shows.
In windows explorercomputer nothing of the phone shows.
In device managerother devices, when I try to update MTP drivers and
let the computer automatic search, I get a dialog box that windows
encountered an error. It found the software but had a error when
trying to install itthe system could not find the file specified.
I get the same error updating the SAMSUNG_Android.
It apparently is looking for some file...part of windows???...that's
not present.
R. Wink

shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH
wrote:

rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5.

Does that mean you cannot get your smartphone connected via USB so
Windows 7 sees it as a USB device (to show storage there, find media
files, etc)? Does a prompt window appear when you plug in your
smartphone to a USB port on the PC?

No I can't connect in form and the computer does not see the phone

Or do you mean that you cannot remote from Windows 7 to your smartphone
(see its screens on your PC)? That later requires rooting or USB
debugging mode enabled on the smartphone depending on what remoting
software you use on the PC.

I'm using Samsun SmartSwitch to do the connection

Have you ever enabled USB Debugging mode but now it is disabled? I
found my smartphone was no longer recognized (it connected but listed as
unknown device) when I disabled USB Debugging mode. Found okay when I
re-enabled USB Debugging mode. Probably has to do with the enumeration
data for USB devices recorded in the registry but I didn't bother to
delete that entry and force Windows to redetect the USB device (go
through the handshaking to acquire and record the device's presentation
data in the registry).

I've tried both ways debug on and debug off with no change.

What type of USB connection did you configure the smartphone (PTP =
Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need
to configure it for MTP.

I'ts confiured for MTP

https://www.howtogeek.com/192732/and...-mass-storage/

That attempts to explain where you change the USB mode but it does not
apply to mine (Android 4.4.4): there is no menu under the Settings -
Storage screen for me. When connected, there is a slot in the
notification panel showing the connection (and a status bar icon) that I
can click on to get to the "USB computer connection" config screen.

I then reinstalled MS MTP package ...

Don't know a specific package by that name and it is far too generic to
do a search. Do you mean this one?

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

No. That's not the one I used.

Those are already in Windows 7. When I go into Device Manager
(devmgmt.msc) and look at the properties of "Portable Devices -
myphonename", under the Drivers tab is says I'm using a Samsung driver
(v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they
all say they're from Microsoft. So I'm using the Samsung-provided
drivers that come bundled or were updated in Windows 7.

I have a Samsung Galaxy Core Prime. I found Samsung's driver at:

http://www.samsung.com/us/support/ow...prime-t-mobile

Did you go to Samsung's support page for your smartphone and get their
USB driver? Go to:

http://www.samsung.com/us/support/mo...hones/galaxy-s

Yes, I did. Made no difference that Ican tell

and enter "Samsung S5". Then, from the drop-down list, pick which one
you have based on the cellular provider. I picked Verizon and got:

http://www.samsung.com/us/support/ow...axy-s5-verizon

It's USB driver looks the same as for mine. I downloaded both and did a
binary file compare ("fc /b file1 file2) and there were no
differences; i.e., they were the same file. I saved the download so it
is likely that I installed Samsung's driver.

Pluggin in the USB (Factory supplied), the computer "dings" but the
phone does not show up in the device manage when plugged in other
than as a Samusng Mobile USB Comosite Device under the Universal
Serial Bus Controller and as MTP under other deivces.

Then your smartphone *did* connect okay to your PC. So what else do you
want Windows 7 to do?

Does the smartphone appear (by whatever name you gave it if not the
default under Settings - About phone - Device name) under the Start
menu - Devices and Printers (or, if you don't have that listed in your
Start menu's right column then use Control Panel - Devices and Printers
applet)? Double-click on it (if shown) to see which USB media protocol
you are using on the phone (PTP or MTP).

Don't remember why now but I had to change from PTP to MTP. Maybe that
for using the remoting software using USB Debugging mode.

It does not show in the left pane in windows explorer under computer.

It does not show in the left pane as a solitary node. It does show up
(with the name you specified in the smartphone's config) if you expand
the "Computer" root node to see its subnodes. It also shows under the
right pane under the "Portable Devices" category.

On 03/02/2017 06:05 PM, rwwink wrote:
To answer as much as I can...
Phone is ulocaked and USB debugging is set to on and the phone is set
to MTP.
USB cable (factory provided) plugged into computer, plugged into
phone...phone is recognized and I get the ding from the computer.
In device managerother devices, both MTP and SAMSUNG_Android are
showing; In device managerUniversal Serial Bus Controller, Samsung
Mobile USB Composite Device shows.
In windows explorercomputer nothing of the phone shows.
In device managerother devices, when I try to update MTP drivers and
let the computer automatic search, I get a dialog box that windows
encountered an error. It found the software but had a error when
trying to install itthe system could not find the file specified.
I get the same error updating the SAMSUNG_Android.
It apparently is looking for some file...part of windows???...that's
not present.
R. Wink

shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH
wrote:

rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5.

Does that mean you cannot get your smartphone connected via USB so
Windows 7 sees it as a USB device (to show storage there, find media
files, etc)? Does a prompt window appear when you plug in your
smartphone to a USB port on the PC?

No I can't connect in form and the computer does not see the phone

Or do you mean that you cannot remote from Windows 7 to your smartphone
(see its screens on your PC)? That later requires rooting or USB
debugging mode enabled on the smartphone depending on what remoting
software you use on the PC.

I'm using Samsun SmartSwitch to do the connection

Have you ever enabled USB Debugging mode but now it is disabled? I
found my smartphone was no longer recognized (it connected but listed as
unknown device) when I disabled USB Debugging mode. Found okay when I
re-enabled USB Debugging mode. Probably has to do with the enumeration
data for USB devices recorded in the registry but I didn't bother to
delete that entry and force Windows to redetect the USB device (go
through the handshaking to acquire and record the device's presentation
data in the registry).

I've tried both ways debug on and debug off with no change.

What type of USB connection did you configure the smartphone (PTP =
Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need
to configure it for MTP.

I'ts confiured for MTP

https://www.howtogeek.com/192732/and...-mass-storage/

That attempts to explain where you change the USB mode but it does not
apply to mine (Android 4.4.4): there is no menu under the Settings -
Storage screen for me. When connected, there is a slot in the
notification panel showing the connection (and a status bar icon) that I
can click on to get to the "USB computer connection" config screen.

I then reinstalled MS MTP package ...

Don't know a specific package by that name and it is far too generic to
do a search. Do you mean this one?

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

No. That's not the one I used.

Those are already in Windows 7. When I go into Device Manager
(devmgmt.msc) and look at the properties of "Portable Devices -
myphonename", under the Drivers tab is says I'm using a Samsung driver
(v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they
all say they're from Microsoft. So I'm using the Samsung-provided
drivers that come bundled or were updated in Windows 7.

I have a Samsung Galaxy Core Prime. I found Samsung's driver at:

http://www.samsung.com/us/support/ow...prime-t-mobile


snip


As stated, you need to give the phone permission to connect, you ignored
that advice

On Thu, 02 Mar 2017 12:01:07 -0600, rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title
(Smart Switch and Keis (sp?)).
I've used CC Cleaner to get rid of the junk, then used JV16 to ripe
out the resot of the junk then ran AVG to remove any virus.
I then reinstalled MS MTP package and the computer still does not see
the phone. Pluggin in the USB (Factory supplied), the computer
"dings" but the phone does not show up in the device manage when
plugged in other than as a Samusng Mobile USB Comosite Device under
the Universal Serial Bus Controller and as MTP under other deivces. It
does not show in the left pane in windows explorer under computer.
There are no yellow exclamation mark next to any device in device
manager.
Would anyone care to offer advice where and how to get the drivers
installed?
R. Wink


Why not use Airdroid, very simple to transfer files either way.

Phone connects to your wireless hub, the PC browser connects to its IP
address and port as shown on phone screen, phone will ask to accept
connection, and you can then use like file browser.


---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

On Thu, 2 Mar 2017 18:10:03 -0600, philo wrote:

On 03/02/2017 06:05 PM, rwwink wrote:
To answer as much as I can...
Phone is ulocaked and USB debugging is set to on and the phone is set
to MTP.
USB cable (factory provided) plugged into computer, plugged into
phone...phone is recognized and I get the ding from the computer.
In device managerother devices, both MTP and SAMSUNG_Android are
showing; In device managerUniversal Serial Bus Controller, Samsung
Mobile USB Composite Device shows.
In windows explorercomputer nothing of the phone shows.
In device managerother devices, when I try to update MTP drivers and
let the computer automatic search, I get a dialog box that windows
encountered an error. It found the software but had a error when
trying to install itthe system could not find the file specified.
I get the same error updating the SAMSUNG_Android.
It apparently is looking for some file...part of windows???...that's
not present.
R. Wink

shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH
wrote:

rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5.

Does that mean you cannot get your smartphone connected via USB so
Windows 7 sees it as a USB device (to show storage there, find media
files, etc)? Does a prompt window appear when you plug in your
smartphone to a USB port on the PC?

No I can't connect in form and the computer does not see the phone

Or do you mean that you cannot remote from Windows 7 to your smartphone
(see its screens on your PC)? That later requires rooting or USB
debugging mode enabled on the smartphone depending on what remoting
software you use on the PC.

I'm using Samsun SmartSwitch to do the connection

Have you ever enabled USB Debugging mode but now it is disabled? I
found my smartphone was no longer recognized (it connected but listed as
unknown device) when I disabled USB Debugging mode. Found okay when I
re-enabled USB Debugging mode. Probably has to do with the enumeration
data for USB devices recorded in the registry but I didn't bother to
delete that entry and force Windows to redetect the USB device (go
through the handshaking to acquire and record the device's presentation
data in the registry).

I've tried both ways debug on and debug off with no change.

What type of USB connection did you configure the smartphone (PTP =
Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need
to configure it for MTP.

I'ts confiured for MTP

https://www.howtogeek.com/192732/and...-mass-storage/

That attempts to explain where you change the USB mode but it does not
apply to mine (Android 4.4.4): there is no menu under the Settings -
Storage screen for me. When connected, there is a slot in the
notification panel showing the connection (and a status bar icon) that I
can click on to get to the "USB computer connection" config screen.

I then reinstalled MS MTP package ...

Don't know a specific package by that name and it is far too generic to
do a search. Do you mean this one?

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx

No. That's not the one I used.

Those are already in Windows 7. When I go into Device Manager
(devmgmt.msc) and look at the properties of "Portable Devices -
myphonename", under the Drivers tab is says I'm using a Samsung driver
(v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they
all say they're from Microsoft. So I'm using the Samsung-provided
drivers that come bundled or were updated in Windows 7.

I have a Samsung Galaxy Core Prime. I found Samsung's driver at:

http://www.samsung.com/us/support/ow...prime-t-mobile


snip


As stated, you need to give the phone permission to connect, you ignored
that advice
The reason is that there is no way to set permissions and the phone
dosen;t apparently need to be set for permissions.
R. Wink

rwwink wrote:
On Thu, 2 Mar 2017 18:10:03 -0600, philo wrote:

On 03/02/2017 06:05 PM, rwwink wrote:
To answer as much as I can...
Phone is ulocaked and USB debugging is set to on and the phone is set
to MTP.
USB cable (factory provided) plugged into computer, plugged into
phone...phone is recognized and I get the ding from the computer.
In device managerother devices, both MTP and SAMSUNG_Android are
showing; In device managerUniversal Serial Bus Controller, Samsung
Mobile USB Composite Device shows.
In windows explorercomputer nothing of the phone shows.
In device managerother devices, when I try to update MTP drivers and
let the computer automatic search, I get a dialog box that windows
encountered an error. It found the software but had a error when
trying to install itthe system could not find the file specified.
I get the same error updating the SAMSUNG_Android.
It apparently is looking for some file...part of windows???...that's
not present.
R. Wink

shows up in On Thu, 2 Mar 2017 15:06:00 -0600, VanguardLH
wrote:

rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5.
Does that mean you cannot get your smartphone connected via USB so
Windows 7 sees it as a USB device (to show storage there, find media
files, etc)? Does a prompt window appear when you plug in your
smartphone to a USB port on the PC?
No I can't connect in form and the computer does not see the phone

Or do you mean that you cannot remote from Windows 7 to your smartphone
(see its screens on your PC)? That later requires rooting or USB
debugging mode enabled on the smartphone depending on what remoting
software you use on the PC.
I'm using Samsun SmartSwitch to do the connection

Have you ever enabled USB Debugging mode but now it is disabled? I
found my smartphone was no longer recognized (it connected but listed as
unknown device) when I disabled USB Debugging mode. Found okay when I
re-enabled USB Debugging mode. Probably has to do with the enumeration
data for USB devices recorded in the registry but I didn't bother to
delete that entry and force Windows to redetect the USB device (go
through the handshaking to acquire and record the device's presentation
data in the registry).
I've tried both ways debug on and debug off with no change.

What type of USB connection did you configure the smartphone (PTP =
Picture Transfer Protocol, MTP = Media Transfer Protocol)? You may need
to configure it for MTP.
I'ts confiured for MTP

https://www.howtogeek.com/192732/and...-mass-storage/

That attempts to explain where you change the USB mode but it does not
apply to mine (Android 4.4.4): there is no menu under the Settings -
Storage screen for me. When connected, there is a slot in the
notification panel showing the connection (and a status bar icon) that I
can click on to get to the "USB computer connection" config screen.

I then reinstalled MS MTP package ...
Don't know a specific package by that name and it is far too generic to
do a search. Do you mean this one?

https://msdn.microsoft.com/en-us/lib...(v=vs.85).aspx
No. That's not the one I used.

Those are already in Windows 7. When I go into Device Manager
(devmgmt.msc) and look at the properties of "Portable Devices -
myphonename", under the Drivers tab is says I'm using a Samsung driver
(v2.9.319.511, 5/11/2012). Yet if I look at the driver details, they
all say they're from Microsoft. So I'm using the Samsung-provided
drivers that come bundled or were updated in Windows 7.

I have a Samsung Galaxy Core Prime. I found Samsung's driver at:

http://www.samsung.com/us/support/ow...prime-t-mobile

snip


As stated, you need to give the phone permission to connect, you ignored
that advice

The reason is that there is no way to set permissions and the phone
dosen;t apparently need to be set for permissions.
R. Wink

Pictures here.

https://www.howtogeek.com/192732/and...-mass-storage/

Paul

On 03/03/2017 03:57 AM, Bob L wrote:
On Thu, 02 Mar 2017 12:01:07 -0600, rwwink wrote:

I'm on a PC running Win Pro x64 (Build 7601) and connot connect to my
Samsun Galaxy S5. I uninstalled anything with "Samsung" in the title
(Smart Switch and Keis (sp?)).
I've used CC Cleaner to get rid of the junk, then used JV16 to ripe
out the resot of the junk then ran AVG to remove any virus.
I then reinstalled MS MTP package and the computer still does not see
the phone. Pluggin in the USB (Factory supplied), the computer
"dings" but the phone does not show up in the device manage when
plugged in other than as a Samusng Mobile USB Comosite Device under
the Universal Serial Bus Controller and as MTP under other deivces. It
does not show in the left pane in windows explorer under computer.
There are no yellow exclamation mark next to any device in device
manager.
Would anyone care to offer advice where and how to get the drivers
installed?
R. Wink


Why not use Airdroid, very simple to transfer files either way.

Phone connects to your wireless hub, the PC browser connects to its IP
address and port as shown on phone screen, phone will ask to accept
connection, and you can then use like file browser.


---
This email has been checked for viruses by Avast antivirus software.
https://www.avast.com/antivirus

I use a similar wi-fi transfer:
https://play.google.com/store/apps/d...fifiletransfer

On 03/03/2017 07:16 AM, rwwink wrote:



snip


As stated, you need to give the phone permission to connect, you ignored
that advice
The reason is that there is no way to set permissions and the phone
dosen;t apparently need to be set for permissions.
R. Wink




Exactly wrong.

unless you grant the phone permission to connect, Windows will not be
able to access the data.

If you do not get the dialog box on your Android then you must have a
USB problem. Try a different USB port and/or a different USB cable

Paul wrote:

Pictures here.
https://www.howtogeek.com/192732/and...-mass-storage/

Gave that link in my first reply to the OP (and shown in the quoted
content). Doesn't look like he read it. I also gave a link to the
Samsung USB driver package but he did not say he actually tried a
[re]install of it. Instead he tried the automatic search to find
updates but those rarely work. He doesn't need a driver from Microsoft
nor any of the embedded (included) driver packages bundled in with
Windows. He needs the Samsung driver so he has to go to Samsung to get
it. "Microsoft MTP package" doesn't say what he installed. I don't
know what that is. When I pointed at an MS article, he said it wasn't
that one but did not point to which one he did use.

Something else I came across and because both the OP and I have USB
Debugging Mode enabled on our smartphones: that control method requires
use of an ADB (Android Debugging) driver. You need to install the one
that matches your phone's hardware. If you have a phone using Intel's
Atom processor then you need Intel's ADB driver. If you have a Samsung
phone (e.g., Qualicomm processor) then you need to use Samsung's USB
driver package. The phone must be disconnected when you install the ADB
driver in Windows. When you connect the phone then the handshaking will
look for the appropriate drivers of which one is the ADB driver. I had
to connect and disconnect my phone a couple times to get past the error
that a driver could not be found.

I also had to reinstall Samsung's USB driver package. I had tried
Samsung's SideSync but it constantly crashed on my smartphone (Samsung
Galaxy Core Prime). By "constant", I do mean constant. It installs as
a restartable (sticky) process which gets reloaded by the Android OS
should the OS find the process no longer present. So it would crash,
get unloaded, reload, crash, unload, reload, and repeat ad naseum. So
SideSync won't work with all Galaxy-named products from Samsung. I'll
have to try Mobisync or Airdroid (no rooting required if USB Debugging
Mode is enabled - and that requires an ADB driver in Windows). When I u
uninstalled SideSync using Revo Uninstaller's advanced mode, something
of Samsung's USB support got removed. Plugging in the phone via USB
resulted in reporting the ADB driver could not be found. Reinstalling
*Samsung's* USB driver package and cycling through a couple USB connects
got Windows to find the ADB driver. The OP mentioned uninstalling all
Samsung software (which could've included the entry for "Samsung USB
Driver for mobile phones"). I found uninstalling some Samsung software
(SideSync) also caused loss of USB recognition until I reinstalled
Samsung's driver package.

With the USB Debugging Mode enabled but with no ADB driver found, the
smartphone would be listed under the "Other devices" category in Device
Manager (devmgmt.msc). When the correct ADB driver is found, the phone
appears as its own category node in Device Manager. Its subnode will
have "ADB" in the object name and its Properties - Driver tab will show
it is using the Samsung "Samsumg Android ADB interface" driver. This is
not the same support as for the phone's name (what you configured for
its identification) showing up under the "Portable Devices" category in
Device Manager where the standard drivers in Windows are from Microsoft.

When the OP mentioned seeing "Samsung Mobile USB Composite Device"
listed under the USB Controllers category node in Device Manager, that's
just to provide basic USB connectivity. However, that should have
allowed access to the phone as a USB storage device even if the ADB
driver was missing or the wrong one. However again, the Properties -
Driver tab should show the *Samsung* driver (ssudbus.sys) is being used
to identify that hardware, not some generic Microsoft USB driver.

I gave a link to Samsung's USB driver package for his phone but it is
unclear if he actually reinstalled that driver. His mention of finding
his phone as an MTP device under the "Other devices" category in Device
Manager indicates that the ADB driver is not available (driver not
found). If he is not using any remoting software on Windows to access
his phone then perhaps he should turn off its USB Debugging Mode option.
However, I found when I did that the phone was no longer detected
properly (device unknown). That probably has to do with the
presentation data from the device that is stored under the Enum keys in
the registry under the USB device list. I've had problems before where
a USB device is no longer detected. Deleting the old, corrupt, or
invalid Enum USB entry in the registry forced redetection of the device
and creating a new enumeration key with proper presentation data
recorded there. I had to do this back when I had a USB dongle for
magicJack (a VOIP provider) when their dongle was no longer recognized.
Their tech support was worthless and even getting upped to advanced
support got me to some smarter guys but still they didn't know. When
they tell you to try different USB ports, it's not they think the USB
port is bad but that they are trying to get a different enumeration
recorded in the registry (but that rarely works). Only deleting the old
USB enumeration key in the registry for that device got it recognized
again. I suspect that was when I got the dongle replaced (the v1 chips
burned up) and they gave me a v2 chipped dongle that wouldn't work under
the old presentation data in the existing USB enumeration.

The OP said he has tried with USB Debugging Mode both enabled and
disabled. However, I found my phone was no longer recognized after I
disabled USB Debugging Mode. Reenabling it got the phone recognized
again. With it enabled, you need the ADB driver and the correct one.
Disabling it after having it enabled looks to be a USB enumeration
problem.

Deleting USB enumeration keys is not something I'd recommend to
non-expert users and even for export ones a registry export and full
backup image are recommended. I just searched to find some articles on
how to do the USB enumeration wipe but haven't reviewed them thoroughly
to make sure they are safe (as they could be) plus there may be
permission issues on the registry keys (that can be sometimes tough and
laborious to undo), like:

http://www.wikihow.com/Clear-the-Rec...g-in-Equipment
http://www.uwe-sieber.de/misc_tools_e.html (Device Cleanup Tool)
http://www.nirsoft.net/utils/usb_devices_view.html (can remove defines)

Also, Device Manager (devmgmt.msc) won't show devices that are no longer
present but still have definitions in the registry. You have to go to
its View - Hidden Devices menu to show those "ghost" devices.
Sometimes they can interfere with existing hardware interfaces. For
example, at one time I had a PS/2 mouse connected (obviously to the PS/2
port on my computer) but now have a USB mouse attached. If I view
hidden devices, the non-existing PS/2 mouse shows up under the "Mice and
other pointing devices" category. It doesn't hurt to still be defined
because it is a different hardware interface than the HID (Human
Interface Device) definition for the USB mouse. While you could show
hidden devices and uninstall them (to reinstall later), I'd probably use
Nirsoft's USBDeview tool to do that, especially since it gives me a lot
more information.

As you noted, the OP said they are using the factory-supplied USB cable
but that doesn't mean it is okay and he should try using another cable.
Manufacture defects do occur, Samsung probably gets the cable from some
other manufacturer, and there is stress on the connector ends,
especially if the user tugs on the cable instead of the connector
shroud, and wear from flexing that can break the connections between
wires and connectors or even break the wires. I've also seen users that
did not fully seat the USB connector, especially the small one into the
phone. I've ran across some tight connectors that requires more oomph
to push into the phone's mini-USB port. Then there is physical abuse to
the connectors so the USB port on the PC or smartphone might be damaged;
however, the OP mentioned hearing a ding when he connects via USB so it
seems more likely a driver issue.

Apparently, I'm not explaining what's going on or you're not
recognizing what I'm saying. I've gone through the links and am NOT
getting the dialog boxes or choices you guys are referring to.
When I plug the USB cable to the phone and computer, I get the ding
from windows that indicates it's recognizing the phone and the phone
shows up in the device manager BUT I can't do anything with it. When
I try to update the drivers, using the link you supplied, the
automatic find or the drivers I d/led from Samsung that I have stored
on my computer. it always comes back that I'm missing some file. If I
fire up SmartSwitch, it tries to connect and I get a dialog box on the
phone that lets me select the connection format but it doesn't
connect; Media Files, Images, MIDI or Media Device don't work.
R. Wink

On Fri, 3 Mar 2017 14:51:46 -0600, VanguardLH wrote:

Paul wrote:

Pictures here.
https://www.howtogeek.com/192732/and...-mass-storage/

Gave that link in my first reply to the OP (and shown in the quoted
content). Doesn't look like he read it. I also gave a link to the
Samsung USB driver package but he did not say he actually tried a
[re]install of it. Instead he tried the automatic search to find
updates but those rarely work. He doesn't need a driver from Microsoft
nor any of the embedded (included) driver packages bundled in with
Windows. He needs the Samsung driver so he has to go to Samsung to get
it. "Microsoft MTP package" doesn't say what he installed. I don't
know what that is. When I pointed at an MS article, he said it wasn't
that one but did not point to which one he did use.

Something else I came across and because both the OP and I have USB
Debugging Mode enabled on our smartphones: that control method requires
use of an ADB (Android Debugging) driver. You need to install the one
that matches your phone's hardware. If you have a phone using Intel's
Atom processor then you need Intel's ADB driver. If you have a Samsung
phone (e.g., Qualicomm processor) then you need to use Samsung's USB
driver package. The phone must be disconnected when you install the ADB
driver in Windows. When you connect the phone then the handshaking will
look for the appropriate drivers of which one is the ADB driver. I had
to connect and disconnect my phone a couple times to get past the error
that a driver could not be found.

I also had to reinstall Samsung's USB driver package. I had tried
Samsung's SideSync but it constantly crashed on my smartphone (Samsung
Galaxy Core Prime). By "constant", I do mean constant. It installs as
a restartable (sticky) process which gets reloaded by the Android OS
should the OS find the process no longer present. So it would crash,
get unloaded, reload, crash, unload, reload, and repeat ad naseum. So
SideSync won't work with all Galaxy-named products from Samsung. I'll
have to try Mobisync or Airdroid (no rooting required if USB Debugging
Mode is enabled - and that requires an ADB driver in Windows). When I u
uninstalled SideSync using Revo Uninstaller's advanced mode, something
of Samsung's USB support got removed. Plugging in the phone via USB
resulted in reporting the ADB driver could not be found. Reinstalling
*Samsung's* USB driver package and cycling through a couple USB connects
got Windows to find the ADB driver. The OP mentioned uninstalling all
Samsung software (which could've included the entry for "Samsung USB
Driver for mobile phones"). I found uninstalling some Samsung software
(SideSync) also caused loss of USB recognition until I reinstalled
Samsung's driver package.

With the USB Debugging Mode enabled but with no ADB driver found, the
smartphone would be listed under the "Other devices" category in Device
Manager (devmgmt.msc). When the correct ADB driver is found, the phone
appears as its own category node in Device Manager. Its subnode will
have "ADB" in the object name and its Properties - Driver tab will show
it is using the Samsung "Samsumg Android ADB interface" driver. This is
not the same support as for the phone's name (what you configured for
its identification) showing up under the "Portable Devices" category in
Device Manager where the standard drivers in Windows are from Microsoft.

When the OP mentioned seeing "Samsung Mobile USB Composite Device"
listed under the USB Controllers category node in Device Manager, that's
just to provide basic USB connectivity. However, that should have
allowed access to the phone as a USB storage device even if the ADB
driver was missing or the wrong one. However again, the Properties -
Driver tab should show the *Samsung* driver (ssudbus.sys) is being used
to identify that hardware, not some generic Microsoft USB driver.

I gave a link to Samsung's USB driver package for his phone but it is
unclear if he actually reinstalled that driver. His mention of finding
his phone as an MTP device under the "Other devices" category in Device
Manager indicates that the ADB driver is not available (driver not
found). If he is not using any remoting software on Windows to access
his phone then perhaps he should turn off its USB Debugging Mode option.
However, I found when I did that the phone was no longer detected
properly (device unknown). That probably has to do with the
presentation data from the device that is stored under the Enum keys in
the registry under the USB device list. I've had problems before where
a USB device is no longer detected. Deleting the old, corrupt, or
invalid Enum USB entry in the registry forced redetection of the device
and creating a new enumeration key with proper presentation data
recorded there. I had to do this back when I had a USB dongle for
magicJack (a VOIP provider) when their dongle was no longer recognized.
Their tech support was worthless and even getting upped to advanced
support got me to some smarter guys but still they didn't know. When
they tell you to try different USB ports, it's not they think the USB
port is bad but that they are trying to get a different enumeration
recorded in the registry (but that rarely works). Only deleting the old
USB enumeration key in the registry for that device got it recognized
again. I suspect that was when I got the dongle replaced (the v1 chips
burned up) and they gave me a v2 chipped dongle that wouldn't work under
the old presentation data in the existing USB enumeration.

The OP said he has tried with USB Debugging Mode both enabled and
disabled. However, I found my phone was no longer recognized after I
disabled USB Debugging Mode. Reenabling it got the phone recognized
again. With it enabled, you need the ADB driver and the correct one.
Disabling it after having it enabled looks to be a USB enumeration
problem.

Deleting USB enumeration keys is not something I'd recommend to
non-expert users and even for export ones a registry export and full
backup image are recommended. I just searched to find some articles on
how to do the USB enumeration wipe but haven't reviewed them thoroughly
to make sure they are safe (as they could be) plus there may be
permission issues on the registry keys (that can be sometimes tough and
laborious to undo), like:

http://www.wikihow.com/Clear-the-Rec...g-in-Equipment
http://www.uwe-sieber.de/misc_tools_e.html (Device Cleanup Tool)
http://www.nirsoft.net/utils/usb_devices_view.html (can remove defines)

Also, Device Manager (devmgmt.msc) won't show devices that are no longer
present but still have definitions in the registry. You have to go to
its View - Hidden Devices menu to show those "ghost" devices.
Sometimes they can interfere with existing hardware interfaces. For
example, at one time I had a PS/2 mouse connected (obviously to the PS/2
port on my computer) but now have a USB mouse attached. If I view
hidden devices, the non-existing PS/2 mouse shows up under the "Mice and
other pointing devices" category. It doesn't hurt to still be defined
because it is a different hardware interface than the HID (Human
Interface Device) definition for the USB mouse. While you could show
hidden devices and uninstall them (to reinstall later), I'd probably use
Nirsoft's USBDeview tool to do that, especially since it gives me a lot
more information.

As you noted, the OP said they are using the factory-supplied USB cable
but that doesn't mean it is okay and he should try using another cable.
Manufacture defects do occur, Samsung probably gets the cable from some
other manufacturer, and there is stress on the connector ends,
especially if the user tugs on the cable instead of the connector
shroud, and wear from flexing that can break the connections between
wires and connectors or even break the wires. I've also seen users that
did not fully seat the USB connector, especially the small one into the
phone. I've ran across some tight connectors that requires more oomph
to push into the phone's mini-USB port. Then there is physical abuse to
the connectors so the USB port on the PC or smartphone might be damaged;
however, the OP mentioned hearing a ding when he connects via USB so it
seems more likely a driver issue.

On 02 Mar 2017, rwwink said

I'm on a PC running Win Pro x64 (Build 7601) and connot connect
to my Samsun Galaxy S5. I uninstalled anything with "Samsung"
in the title (Smart Switch and Keis (sp?)).
I've used CC Cleaner to get rid of the junk, then used JV16 to
ripe out the resot of the junk then ran AVG to remove any virus.
I then reinstalled MS MTP package and the computer still does
not see the phone. Pluggin in the USB (Factory supplied), the
computer "dings" but the phone does not show up in the device
manage when plugged in other than as a Samusng Mobile USB
Comosite Device under the Universal Serial Bus Controller and as
MTP under other deivces. It does not show in the left pane in
windows explorer under computer. There are no yellow exclamation
mark next to any device in device manager.
Would anyone care to offer advice where and how to get the
drivers installed?
R. Wink

What version of Android is the phone running?
If one of the later ones, Lollipop V5.xxx or Marshmallow V6.xxx on
the phone itself, once unlocked, try dragging down from the status
bar and see is any usb connection options come up.
By default, Android 5 and 6 are set to USB charging only. You have
to select file transfer for the PC to see is as a removable drive.

Without selecting file transfer i get the 'beep' and see an icon
but trying to open the device brings up an empty window.

This is with a Nexus 5 on Android 6.1, Win 7 64 Pro

HTH