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#1
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New Printer problem--Help please!
My husband and I have a small network. He has a Sony Vaio desktop running XP
Professional Edition, with a connection to the internet and printer. We use a Linksys wireless-b router. I have a Dell Inspiron with a wireless connection. We connect to the internet through the desktop. We set up a workgroup called Office, and all was well. We just replaced our Canon MP730 printer with a Canon MP830 printer. The printer was set up on the desktop, as was the previous printer, the 730. Problem is that now on the desktop the workgroup displays both the desktop and the laptop computer, but on the laptop the workgroup only displays the laptop computer. Therefore, the laptop cannot print because the new Canon 830 printer cannot be added/accessed. I have checked and the new printer is shown as shared. I have turned off the firewall on both computers; still no luck. I can ping the desktop from the laptop, and can pink t he laptop from the desktop. I have no clue why the desktop shows both PCs on the workgroup but the laptop does not. I don't care much about file sharing, but I really need to print from the laptop. I've read through dozens of postings, done searches on the internet and checked Dell's help/support (I just don't have the fortitude to try to reach Dell support) but still no luck. Can anyone here help? Thanks in advance! -- Jo |
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#2
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New Printer problem--Help please!
I should add that I can still access the internet on the laptop as well as
the desktop, thank goodness! -- Jo "JO" wrote: My husband and I have a small network. He has a Sony Vaio desktop running XP Professional Edition, with a connection to the internet and printer. We use a Linksys wireless-b router. I have a Dell Inspiron with a wireless connection. We connect to the internet through the desktop. We set up a workgroup called Office, and all was well. We just replaced our Canon MP730 printer with a Canon MP830 printer. The printer was set up on the desktop, as was the previous printer, the 730. Problem is that now on the desktop the workgroup displays both the desktop and the laptop computer, but on the laptop the workgroup only displays the laptop computer. Therefore, the laptop cannot print because the new Canon 830 printer cannot be added/accessed. I have checked and the new printer is shown as shared. I have turned off the firewall on both computers; still no luck. I can ping the desktop from the laptop, and can pink t he laptop from the desktop. I have no clue why the desktop shows both PCs on the workgroup but the laptop does not. I don't care much about file sharing, but I really need to print from the laptop. I've read through dozens of postings, done searches on the internet and checked Dell's help/support (I just don't have the fortitude to try to reach Dell support) but still no luck. Can anyone here help? Thanks in advance! -- Jo |
#3
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New Printer problem--Help please!
Should also have added that I am running XP Professional Edition on the
laptop. Sorry. -- Jo "JO" wrote: My husband and I have a small network. He has a Sony Vaio desktop running XP Professional Edition, with a connection to the internet and printer. We use a Linksys wireless-b router. I have a Dell Inspiron with a wireless connection. We connect to the internet through the desktop. We set up a workgroup called Office, and all was well. We just replaced our Canon MP730 printer with a Canon MP830 printer. The printer was set up on the desktop, as was the previous printer, the 730. Problem is that now on the desktop the workgroup displays both the desktop and the laptop computer, but on the laptop the workgroup only displays the laptop computer. Therefore, the laptop cannot print because the new Canon 830 printer cannot be added/accessed. I have checked and the new printer is shown as shared. I have turned off the firewall on both computers; still no luck. I can ping the desktop from the laptop, and can pink t he laptop from the desktop. I have no clue why the desktop shows both PCs on the workgroup but the laptop does not. I don't care much about file sharing, but I really need to print from the laptop. I've read through dozens of postings, done searches on the internet and checked Dell's help/support (I just don't have the fortitude to try to reach Dell support) but still no luck. Can anyone here help? Thanks in advance! -- Jo |
#4
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New Printer problem--Help please!
JO wrote:
My husband and I have a small network. He has a Sony Vaio desktop running XP Professional Edition, with a connection to the internet and printer. We use a Linksys wireless-b router. I have a Dell Inspiron with a wireless connection. We connect to the internet through the desktop. We set up a workgroup called Office, and all was well. We just replaced our Canon MP730 printer with a Canon MP830 printer. The printer was set up on the desktop, as was the previous printer, the 730. Problem is that now on the desktop the workgroup displays both the desktop and the laptop computer, but on the laptop the workgroup only displays the laptop computer. Therefore, the laptop cannot print because the new Canon 830 printer cannot be added/accessed. I have checked and the new printer is shown as shared. I have turned off the firewall on both computers; still no luck. I can ping the desktop from the laptop, and can pink t he laptop from the desktop. I have no clue why the desktop shows both PCs on the workgroup but the laptop does not. I don't care much about file sharing, but I really need to print from the laptop. I've read through dozens of postings, done searches on the internet and checked Dell's help/support (I just don't have the fortitude to try to reach Dell support) but still no luck. Can anyone here help? Thanks in advance! Were you able to share the previous printer? Rather than looking at the workgroup (in My Network Places), what happens if you try to add the printer in the normal way using the "Add Printer Wizard" from Control Panel | Printers and Faxes? Can you browse for the printer? If not, can you connect by entering the printer's name as \\SONYNAME\PrinterShareName where "SONYNAME" is the name you assigned to the Vaio and "PrinterShareName" is the name you assigned to the new printer If this doesn't work, do you get any error messages? If so, please post them exactly. [P.S.: You said that you "connect to the internet through the desktop." Is that really correct, or do both computers connect (wired or wireless, it doesn't matter) to the router, which then connects to the Internet?] -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#5
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New Printer problem--Help please!
Thanks so much for your suggestions, Lem. I'll try to answer your ideas in
the order they were presented. 1. Yes, we were able to share the previous printer. 2. When I try to use the Add Printer Wizard to add the printer on the laptop by choosing "Browse for Printer", the workgroup shows up but only the laptop is shown on the workgroup. Since the printer is attached to the desktop, the printer does not appear. 3. When I try to add the printer by using the Add printer wizard, then choosing network printer, then choose "connect to this printer" (instead of Browse for Printer as in #2 above) using \\desktopname\printername, I get this message: Windows cannot connect to the printer. Either the printer name was typed incorrectly or the specified printer has lost its connection to the server. For more information, click Help" 4. Clarification on the connection: We have a cable modem, which is connected to a Linksys wireless router, which is then connected to both the desktop and the laptop PC. The laptop uses a wireless connection, although it can also use a wired connection. I have tried both the wired and wireless and it makes no difference -- still cannot see the printer. One other thing: I ran ipconfig /all on both the desktop and the laptop. The laptop shows DHCP enabled= yes. The desktop shows DHCP enabled = no. Is that a problem and if so how do I fix it? (Sorry for the basic questions; as I'm sure you can tell, I'm not much of a techie.) Thanks again for the help! -- Jo "Lem" wrote: JO wrote: My husband and I have a small network. He has a Sony Vaio desktop running XP Professional Edition, with a connection to the internet and printer. We use a Linksys wireless-b router. I have a Dell Inspiron with a wireless connection. We connect to the internet through the desktop. We set up a workgroup called Office, and all was well. We just replaced our Canon MP730 printer with a Canon MP830 printer. The printer was set up on the desktop, as was the previous printer, the 730. Problem is that now on the desktop the workgroup displays both the desktop and the laptop computer, but on the laptop the workgroup only displays the laptop computer. Therefore, the laptop cannot print because the new Canon 830 printer cannot be added/accessed. I have checked and the new printer is shown as shared. I have turned off the firewall on both computers; still no luck. I can ping the desktop from the laptop, and can pink t he laptop from the desktop. I have no clue why the desktop shows both PCs on the workgroup but the laptop does not. I don't care much about file sharing, but I really need to print from the laptop. I've read through dozens of postings, done searches on the internet and checked Dell's help/support (I just don't have the fortitude to try to reach Dell support) but still no luck. Can anyone here help? Thanks in advance! Were you able to share the previous printer? Rather than looking at the workgroup (in My Network Places), what happens if you try to add the printer in the normal way using the "Add Printer Wizard" from Control Panel | Printers and Faxes? Can you browse for the printer? If not, can you connect by entering the printer's name as \\SONYNAME\PrinterShareName where "SONYNAME" is the name you assigned to the Vaio and "PrinterShareName" is the name you assigned to the new printer If this doesn't work, do you get any error messages? If so, please post them exactly. [P.S.: You said that you "connect to the internet through the desktop." Is that really correct, or do both computers connect (wired or wireless, it doesn't matter) to the router, which then connects to the Internet?] -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#6
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New Printer problem--Help please!
JO, Lem,
Sorry for butting in, can't help but read your problem, since it's similar to mine, which is still unresolved. So I'm keeping an eye on your situation. My thread is under "Computer does not recognize printer attached to another computer." - Johnnie "JO" wrote: Thanks so much for your suggestions, Lem. I'll try to answer your ideas in the order they were presented. 1. Yes, we were able to share the previous printer. 2. When I try to use the Add Printer Wizard to add the printer on the laptop by choosing "Browse for Printer", the workgroup shows up but only the laptop is shown on the workgroup. Since the printer is attached to the desktop, the printer does not appear. 3. When I try to add the printer by using the Add printer wizard, then choosing network printer, then choose "connect to this printer" (instead of Browse for Printer as in #2 above) using \\desktopname\printername, I get this message: Windows cannot connect to the printer. Either the printer name was typed incorrectly or the specified printer has lost its connection to the server. For more information, click Help" 4. Clarification on the connection: We have a cable modem, which is connected to a Linksys wireless router, which is then connected to both the desktop and the laptop PC. The laptop uses a wireless connection, although it can also use a wired connection. I have tried both the wired and wireless and it makes no difference -- still cannot see the printer. One other thing: I ran ipconfig /all on both the desktop and the laptop. The laptop shows DHCP enabled= yes. The desktop shows DHCP enabled = no. Is that a problem and if so how do I fix it? (Sorry for the basic questions; as I'm sure you can tell, I'm not much of a techie.) Thanks again for the help! -- Jo "Lem" wrote: JO wrote: My husband and I have a small network. He has a Sony Vaio desktop running XP Professional Edition, with a connection to the internet and printer. We use a Linksys wireless-b router. I have a Dell Inspiron with a wireless connection. We connect to the internet through the desktop. We set up a workgroup called Office, and all was well. We just replaced our Canon MP730 printer with a Canon MP830 printer. The printer was set up on the desktop, as was the previous printer, the 730. Problem is that now on the desktop the workgroup displays both the desktop and the laptop computer, but on the laptop the workgroup only displays the laptop computer. Therefore, the laptop cannot print because the new Canon 830 printer cannot be added/accessed. I have checked and the new printer is shown as shared. I have turned off the firewall on both computers; still no luck. I can ping the desktop from the laptop, and can pink t he laptop from the desktop. I have no clue why the desktop shows both PCs on the workgroup but the laptop does not. I don't care much about file sharing, but I really need to print from the laptop. I've read through dozens of postings, done searches on the internet and checked Dell's help/support (I just don't have the fortitude to try to reach Dell support) but still no luck. Can anyone here help? Thanks in advance! Were you able to share the previous printer? Rather than looking at the workgroup (in My Network Places), what happens if you try to add the printer in the normal way using the "Add Printer Wizard" from Control Panel | Printers and Faxes? Can you browse for the printer? If not, can you connect by entering the printer's name as \\SONYNAME\PrinterShareName where "SONYNAME" is the name you assigned to the Vaio and "PrinterShareName" is the name you assigned to the new printer If this doesn't work, do you get any error messages? If so, please post them exactly. [P.S.: You said that you "connect to the internet through the desktop." Is that really correct, or do both computers connect (wired or wireless, it doesn't matter) to the router, which then connects to the Internet?] -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#7
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New Printer problem--Help please!
JO wrote:
Thanks so much for your suggestions, Lem. I'll try to answer your ideas in the order they were presented. 1. Yes, we were able to share the previous printer. 2. When I try to use the Add Printer Wizard to add the printer on the laptop by choosing "Browse for Printer", the workgroup shows up but only the laptop is shown on the workgroup. Since the printer is attached to the desktop, the printer does not appear. 3. When I try to add the printer by using the Add printer wizard, then choosing network printer, then choose "connect to this printer" (instead of Browse for Printer as in #2 above) using \\desktopname\printername, I get this message: Windows cannot connect to the printer. Either the printer name was typed incorrectly or the specified printer has lost its connection to the server. For more information, click Help" 4. Clarification on the connection: We have a cable modem, which is connected to a Linksys wireless router, which is then connected to both the desktop and the laptop PC. The laptop uses a wireless connection, although it can also use a wired connection. I have tried both the wired and wireless and it makes no difference -- still cannot see the printer. One other thing: I ran ipconfig /all on both the desktop and the laptop. The laptop shows DHCP enabled= yes. The desktop shows DHCP enabled = no. Is that a problem and if so how do I fix it? (Sorry for the basic questions; as I'm sure you can tell, I'm not much of a techie.) Thanks again for the help! JO The reason that I asked if you had been able to print using the old printer is that -- unless you did something else after disconnecting the old printer and installing the new one -- there should be no issue of incorrect permissions and/or firewall settings (which seem to be Johnnie's issues). It would have been helpful if you had supplied the IP address for the desktop and laptop. I'm guessing that because DHCP is not enabled on the desktop, it may have an IP address that is incompatible with the laptop, preventing sharing. Because you have a Linksys router, the laptop's IP address probably is 192.168.1.x (where x is probably 100 or 101). If the third segment of the desktop's IP address is NOT 1 (e.g., if it is 192.168.0.x), the two computers are on different subnets and can't communicate. Assuming that's the problem, on the Desktop: Control Panel Network and Internet Connections Network Connections. Right Click on "Local Area Network" and click "Properties." On the "General" tab, you should see a list below "This connection uses the following items." The list should include Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, and Internet Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the list includes anything else, or if any of the first three items are not in the list, please provide this information in your next post. Right click on Internet Protocol (TCP/IP) and click the "Properties" button. Click the radio buttons to "Obtain an IP address automatically" and "Obtain DNS server address automatically." Click the "Advanced" button. Now click the "WINS" tab. On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP." OK your way out. Reboot (probably not necessary, but you never know). Can you add the printer on the laptop now? For completeness, you should also "Enable NetBIOS over TCP/IP" for both the Local Area Connection and the Wireless Network Connection on the laptop. You shouldn't have to change any of the other network parameters on the laptop, but if the list of items for either of the laptop's connections includes more than the 4 items identified above, or is missing any of those items, please post that info too. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#8
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New Printer problem--Help please!
Lem, thanks again for your help. The IP address of the desktop is
192.168.1.25. The IP address of the laptop is 192.168.1.101. Since the third segment of both IP addresses is the same, does your suggestion still hold, or should I try something else? On the desktop, the TCP/IP properties are specified: IP address 192.168.1.25, subnet mask 255.255.255.0, default gateway 192.168.1.1. DNS server addresses are also specified. On the WINS tab, Enable NetBIOS over TCP/IP is already checked. Should I made changes? (I just don't want to mess up anything on the desktop--my husband would shoot me!) Thanks SO MUCH! -- Jo The reason that I asked if you had been able to print using the old printer is that -- unless you did something else after disconnecting the old printer and installing the new one -- there should be no issue of incorrect permissions and/or firewall settings (which seem to be Johnnie's issues). It would have been helpful if you had supplied the IP address for the desktop and laptop. I'm guessing that because DHCP is not enabled on the desktop, it may have an IP address that is incompatible with the laptop, preventing sharing. Because you have a Linksys router, the laptop's IP address probably is 192.168.1.x (where x is probably 100 or 101). If the third segment of the desktop's IP address is NOT 1 (e.g., if it is 192.168.0.x), the two computers are on different subnets and can't communicate. Assuming that's the problem, on the Desktop: Control Panel Network and Internet Connections Network Connections. Right Click on "Local Area Network" and click "Properties." On the "General" tab, you should see a list below "This connection uses the following items." The list should include Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, and Internet Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the list includes anything else, or if any of the first three items are not in the list, please provide this information in your next post. Right click on Internet Protocol (TCP/IP) and click the "Properties" button. Click the radio buttons to "Obtain an IP address automatically" and "Obtain DNS server address automatically." Click the "Advanced" button. Now click the "WINS" tab. On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP." OK your way out. Reboot (probably not necessary, but you never know). Can you add the printer on the laptop now? For completeness, you should also "Enable NetBIOS over TCP/IP" for both the Local Area Connection and the Wireless Network Connection on the laptop. You shouldn't have to change any of the other network parameters on the laptop, but if the list of items for either of the laptop's connections includes more than the 4 items identified above, or is missing any of those items, please post that info too. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#9
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New Printer problem--Help please!
Oops, forgot to post what is on the wireless General tab under properties:
Client for Microsoft Networks, File & Printer Sharing, QoS Packet Scheduler, AEGIS Protocol ( IEEE 802.1x) v.2.3.1.7, Symnatec Enterprise VPN Client Driver. All of these items were there prior to installing the new printer. -- Jo "Lem" wrote: The reason that I asked if you had been able to print using the old printer is that -- unless you did something else after disconnecting the old printer and installing the new one -- there should be no issue of incorrect permissions and/or firewall settings (which seem to be Johnnie's issues). It would have been helpful if you had supplied the IP address for the desktop and laptop. I'm guessing that because DHCP is not enabled on the desktop, it may have an IP address that is incompatible with the laptop, preventing sharing. Because you have a Linksys router, the laptop's IP address probably is 192.168.1.x (where x is probably 100 or 101). If the third segment of the desktop's IP address is NOT 1 (e.g., if it is 192.168.0.x), the two computers are on different subnets and can't communicate. Assuming that's the problem, on the Desktop: Control Panel Network and Internet Connections Network Connections. Right Click on "Local Area Network" and click "Properties." On the "General" tab, you should see a list below "This connection uses the following items." The list should include Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, and Internet Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the list includes anything else, or if any of the first three items are not in the list, please provide this information in your next post. Right click on Internet Protocol (TCP/IP) and click the "Properties" button. Click the radio buttons to "Obtain an IP address automatically" and "Obtain DNS server address automatically." Click the "Advanced" button. Now click the "WINS" tab. On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP." OK your way out. Reboot (probably not necessary, but you never know). Can you add the printer on the laptop now? For completeness, you should also "Enable NetBIOS over TCP/IP" for both the Local Area Connection and the Wireless Network Connection on the laptop. You shouldn't have to change any of the other network parameters on the laptop, but if the list of items for either of the laptop's connections includes more than the 4 items identified above, or is missing any of those items, please post that info too. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#10
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New Printer problem--Help please!
Properties for both the wired and wireless connections are the same, BTW.
-- Jo The reason that I asked if you had been able to print using the old printer is that -- unless you did something else after disconnecting the old printer and installing the new one -- there should be no issue of incorrect permissions and/or firewall settings (which seem to be Johnnie's issues). It would have been helpful if you had supplied the IP address for the desktop and laptop. I'm guessing that because DHCP is not enabled on the desktop, it may have an IP address that is incompatible with the laptop, preventing sharing. Because you have a Linksys router, the laptop's IP address probably is 192.168.1.x (where x is probably 100 or 101). If the third segment of the desktop's IP address is NOT 1 (e.g., if it is 192.168.0.x), the two computers are on different subnets and can't communicate. Assuming that's the problem, on the Desktop: Control Panel Network and Internet Connections Network Connections. Right Click on "Local Area Network" and click "Properties." On the "General" tab, you should see a list below "This connection uses the following items." The list should include Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, and Internet Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the list includes anything else, or if any of the first three items are not in the list, please provide this information in your next post. Right click on Internet Protocol (TCP/IP) and click the "Properties" button. Click the radio buttons to "Obtain an IP address automatically" and "Obtain DNS server address automatically." Click the "Advanced" button. Now click the "WINS" tab. On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP." OK your way out. Reboot (probably not necessary, but you never know). Can you add the printer on the laptop now? For completeness, you should also "Enable NetBIOS over TCP/IP" for both the Local Area Connection and the Wireless Network Connection on the laptop. You shouldn't have to change any of the other network parameters on the laptop, but if the list of items for either of the laptop's connections includes more than the 4 items identified above, or is missing any of those items, please post that info too. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#11
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New Printer problem--Help please!
Hope that wasn't too confusing--by wireless and wired, I meant the laptop PC
(as opposed to the desktop). Sorry. -- Jo "Lem" wrote: The reason that I asked if you had been able to print using the old printer is that -- unless you did something else after disconnecting the old printer and installing the new one -- there should be no issue of incorrect permissions and/or firewall settings (which seem to be Johnnie's issues). It would have been helpful if you had supplied the IP address for the desktop and laptop. I'm guessing that because DHCP is not enabled on the desktop, it may have an IP address that is incompatible with the laptop, preventing sharing. Because you have a Linksys router, the laptop's IP address probably is 192.168.1.x (where x is probably 100 or 101). If the third segment of the desktop's IP address is NOT 1 (e.g., if it is 192.168.0.x), the two computers are on different subnets and can't communicate. Assuming that's the problem, on the Desktop: Control Panel Network and Internet Connections Network Connections. Right Click on "Local Area Network" and click "Properties." On the "General" tab, you should see a list below "This connection uses the following items." The list should include Client for Microsoft Networks, File and Printer Sharing for Microsoft Networks, and Internet Protocol (TCP/IP). It may also include QoS Packet Scheduler. If the list includes anything else, or if any of the first three items are not in the list, please provide this information in your next post. Right click on Internet Protocol (TCP/IP) and click the "Properties" button. Click the radio buttons to "Obtain an IP address automatically" and "Obtain DNS server address automatically." Click the "Advanced" button. Now click the "WINS" tab. On the WINS tab, click the radio button to "Enable NetBIOS over TCP/IP." OK your way out. Reboot (probably not necessary, but you never know). Can you add the printer on the laptop now? For completeness, you should also "Enable NetBIOS over TCP/IP" for both the Local Area Connection and the Wireless Network Connection on the laptop. You shouldn't have to change any of the other network parameters on the laptop, but if the list of items for either of the laptop's connections includes more than the 4 items identified above, or is missing any of those items, please post that info too. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#12
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New Printer problem--Help please!
JO wrote:
Lem, thanks again for your help. The IP address of the desktop is 192.168.1.25. The IP address of the laptop is 192.168.1.101. Since the third segment of both IP addresses is the same, does your suggestion still hold, or should I try something else? On the desktop, the TCP/IP properties are specified: IP address 192.168.1.25, subnet mask 255.255.255.0, default gateway 192.168.1.1. DNS server addresses are also specified. On the WINS tab, Enable NetBIOS over TCP/IP is already checked. Should I made changes? (I just don't want to mess up anything on the desktop--my husband would shoot me!) Thanks SO MUCH! You're correct that with the desktop set to 192.168.1.25 and the laptop to 192.168.1.101, the error I guessed at isn't the problem, and you need not make the change to "Obtain an IP address automatically" and "Obtain DNS server address automatically" (although it wouldn't hurt). You should double check, however, that "Enable NetBIOS over TCP/IP" is checked on both the desktop and the laptop. When you listed the items in network properties, I assume that you just forgot to list "Internet Protocol (TCP/IP)." If that wasn't there, I don't think you would be connecting to the Internet at all from that computer. AEGIS Protocol ( IEEE 802.1x) v.2.3.1.7 and Symnatec Enterprise VPN Client Driver are security-related items that probably relate to a corporate network. Does this laptop sometimes connect to a corporate wired or wireless network? In any case, they shouldn't be the cause of your printer issue. However, the presence of the Symantec VPN driver raises the possibility that the laptop has a Symantec (Norton) firewall installed. As I said in an earlier post, I had assumed that because you had been able to print from this laptop to an older printer attached to the desktop that firewall issues were not the problem. At this point, it's best to make sure. Temporarily turn off Windows firewall on both computers. Make SURE that there is no other firewall running on either computer. This includes such things as antivirus programs with "Internet worm protection" features. Finding firewalls can sometimes be difficult. Open Task Manager and look at the list of running processes. Google the names of processes that you can't identify. Temporarily disable any firewalls you find. If there are no firewalls running, and the laptop still can't get to the printer attached to the desktop, see the thread that Johnnie referred to a couple of posts ago ("Computer does not recognize printer attached to another computer"). For convenience, here are a few of the earlier steps suggested in that thread (although they didn't solve his problem, they might work for you). Note that running the Network Setup Wizard does turn on the Windows Firewall, but also enables File & Printer Sharing to pass through the firewall. Also, the Network Setup Wizard is NOT the same as the Wireless Network Setup Wizard. Run the former, not the latter. Do yourself a favor: before you run the Network Setup Wizard on either computer, create a System Restore point. That way, if things get worse instead of better (e.g., you suddenly can't even get to the Internet), undo the system changes by using System Restore. In the following, "DAD" is the computer to which the printer is attached (your desktop) and "MOM" is the computer that can't find it across the network (your laptop): from MS-MVP Paul Baker I would proceed as follows. After each change, test it. If it fails, reboot both machines and test it again. If it still fails, move on to the next step. If it succeeds, take note of which step fixed it for the benefit of others that may be in a similar situation. 1. Make sure that sharing is on, on DAD. The easiest way to do this is to use the Network Connection Wizard in All Programs Accessories Communication. 2. Make sure that sharing is on, on MOM. 3. You may need to enable the Guest account on DAD, if there are accounts with no password protection. You can do this using Start Control Panel User Accounts User Accounts. Was it already enabled or disabled? 4. You may need to enable the Guest account on MOM. Was it already enabled or disabled? /from MS-MVP Paul Baker -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
#13
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New Printer problem--Help please!
You're right, Lem, I did forget to list Internet Protocol (TCP/IP) -- of course, that does appear on both the desktop and laptop. I was able to successfully turn off all firewalls on the laptop, and I believe I also was successful with turning off all firewalls, virus protection, etc on the desktop. Still no luck. I have verified that sharing is on, both on the desktop and the laptop. I have enabled guest accounts on both. I have re-set up the network using the home network wizard. Following the suggestion I found elsewhere (maybe this will help someone else), I set up the network "wrong" (chose incorrect connection method), then set it up again "right" (using correct connection method). According to another source, when you set up a network the second time it may or may not actually re-set anything if you don't change the connection method. That didn't work either. At this point, when I go to My Network Places on the desktop, both the desktop and the laptop appear. When I go to My Network Places on the laptop, only the laptop appears. So, of course, I still can't see the printer and can't print to the printer that is attached to the desktop. Based on everything I have read, I'd almost bet it's some sort of firewall or other security issue. I wish there was a quick and easy way to turn off all protection, and/or to verify that all is off! I'm completely stumped. Since I only want to share the printer and no files, it'd be great if I could just connect the printer to the wireless router. The router is already connected to both the desktop and the laptop. Then I think I could print. Unfortunately, my printer does not have an ethernet connection and therefore no way to connect to my Linksys router. Any suggestions are welcome! Thanks for all the help already provided! When you listed the items in network properties, I assume that you just forgot to list "Internet Protocol (TCP/IP)." If that wasn't there, I don't think you would be connecting to the Internet at all from that computer. AEGIS Protocol ( IEEE 802.1x) v.2.3.1.7 and Symnatec Enterprise VPN Client Driver are security-related items that probably relate to a corporate network. Does this laptop sometimes connect to a corporate wired or wireless network? In any case, they shouldn't be the cause of your printer issue. However, the presence of the Symantec VPN driver raises the possibility that the laptop has a Symantec (Norton) firewall installed. As I said in an earlier post, I had assumed that because you had been able to print from this laptop to an older printer attached to the desktop that firewall issues were not the problem. At this point, it's best to make sure. Temporarily turn off Windows firewall on both computers. Make SURE that there is no other firewall running on either computer. This includes such things as antivirus programs with "Internet worm protection" features. Finding firewalls can sometimes be difficult. Open Task Manager and look at the list of running processes. Google the names of processes that you can't identify. Temporarily disable any firewalls you find. If there are no firewalls running, and the laptop still can't get to the printer attached to the desktop, see the thread that Johnnie referred to a couple of posts ago ("Computer does not recognize printer attached to another computer"). For convenience, here are a few of the earlier steps suggested in that thread (although they didn't solve his problem, they might work for you). Note that running the Network Setup Wizard does turn on the Windows Firewall, but also enables File & Printer Sharing to pass through the firewall. Also, the Network Setup Wizard is NOT the same as the Wireless Network Setup Wizard. Run the former, not the latter. Do yourself a favor: before you run the Network Setup Wizard on either computer, create a System Restore point. That way, if things get worse instead of better (e.g., you suddenly can't even get to the Internet), undo the system changes by using System Restore. In the following, "DAD" is the computer to which the printer is attached (your desktop) and "MOM" is the computer that can't find it across the network (your laptop): from MS-MVP Paul Baker I would proceed as follows. After each change, test it. If it fails, reboot both machines and test it again. If it still fails, move on to the next step. If it succeeds, take note of which step fixed it for the benefit of others that may be in a similar situation. 1. Make sure that sharing is on, on DAD. The easiest way to do this is to use the Network Connection Wizard in All Programs Accessories Communication. 2. Make sure that sharing is on, on MOM. 3. You may need to enable the Guest account on DAD, if there are accounts with no password protection. You can do this using Start Control Panel User Accounts User Accounts. Was it already enabled or disabled? 4. You may need to enable the Guest account on MOM. Was it already enabled or disabled? /from MS-MVP Paul Baker -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
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New Printer problem--Help please!
JO wrote:
You're right, Lem, I did forget to list Internet Protocol (TCP/IP) -- of course, that does appear on both the desktop and laptop. I was able to successfully turn off all firewalls on the laptop, and I believe I also was successful with turning off all firewalls, virus protection, etc on the desktop. Still no luck. I have verified that sharing is on, both on the desktop and the laptop. I have enabled guest accounts on both. I have re-set up the network using the home network wizard. Following the suggestion I found elsewhere (maybe this will help someone else), I set up the network "wrong" (chose incorrect connection method), then set it up again "right" (using correct connection method). According to another source, when you set up a network the second time it may or may not actually re-set anything if you don't change the connection method. That didn't work either. At this point, when I go to My Network Places on the desktop, both the desktop and the laptop appear. When I go to My Network Places on the laptop, only the laptop appears. So, of course, I still can't see the printer and can't print to the printer that is attached to the desktop. Based on everything I have read, I'd almost bet it's some sort of firewall or other security issue. I wish there was a quick and easy way to turn off all protection, and/or to verify that all is off! I'm completely stumped. Since I only want to share the printer and no files, it'd be great if I could just connect the printer to the wireless router. The router is already connected to both the desktop and the laptop. Then I think I could print. Unfortunately, my printer does not have an ethernet connection and therefore no way to connect to my Linksys router. Any suggestions are welcome! Thanks for all the help already provided! When you listed the items in network properties, I assume that you just forgot to list "Internet Protocol (TCP/IP)." If that wasn't there, I don't think you would be connecting to the Internet at all from that computer. AEGIS Protocol ( IEEE 802.1x) v.2.3.1.7 and Symnatec Enterprise VPN Client Driver are security-related items that probably relate to a corporate network. Does this laptop sometimes connect to a corporate wired or wireless network? In any case, they shouldn't be the cause of your printer issue. However, the presence of the Symantec VPN driver raises the possibility that the laptop has a Symantec (Norton) firewall installed. As I said in an earlier post, I had assumed that because you had been able to print from this laptop to an older printer attached to the desktop that firewall issues were not the problem. At this point, it's best to make sure. Temporarily turn off Windows firewall on both computers. Make SURE that there is no other firewall running on either computer. This includes such things as antivirus programs with "Internet worm protection" features. Finding firewalls can sometimes be difficult. Open Task Manager and look at the list of running processes. Google the names of processes that you can't identify. Temporarily disable any firewalls you find. If there are no firewalls running, and the laptop still can't get to the printer attached to the desktop, see the thread that Johnnie referred to a couple of posts ago ("Computer does not recognize printer attached to another computer"). For convenience, here are a few of the earlier steps suggested in that thread (although they didn't solve his problem, they might work for you). Note that running the Network Setup Wizard does turn on the Windows Firewall, but also enables File & Printer Sharing to pass through the firewall. Also, the Network Setup Wizard is NOT the same as the Wireless Network Setup Wizard. Run the former, not the latter. Do yourself a favor: before you run the Network Setup Wizard on either computer, create a System Restore point. That way, if things get worse instead of better (e.g., you suddenly can't even get to the Internet), undo the system changes by using System Restore. In the following, "DAD" is the computer to which the printer is attached (your desktop) and "MOM" is the computer that can't find it across the network (your laptop): from MS-MVP Paul Baker I would proceed as follows. After each change, test it. If it fails, reboot both machines and test it again. If it still fails, move on to the next step. If it succeeds, take note of which step fixed it for the benefit of others that may be in a similar situation. 1. Make sure that sharing is on, on DAD. The easiest way to do this is to use the Network Connection Wizard in All Programs Accessories Communication. 2. Make sure that sharing is on, on MOM. 3. You may need to enable the Guest account on DAD, if there are accounts with no password protection. You can do this using Start Control Panel User Accounts User Accounts. Was it already enabled or disabled? 4. You may need to enable the Guest account on MOM. Was it already enabled or disabled? /from MS-MVP Paul Baker -- Lem MS MVP -- Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer JO, I'm sorry, I'm about out of ideas. The only thing left that I can think of is to ask if either computer has nVidia network adapters. nVidia network adapters often have a hard-find hardware implemented firewall running. If this isn't the answer (and it's probably not), and if you haven't completely given up, you might want to start a new thread in the microsoft.public.windowsxp.network_web newsgroup. There are folks there, notably MVPs Steve Winograd and Chuck, who are very knowledgeable about networks and might be able to figure it out. Use a more network-descriptive subject, such as "can't see shared printer across network." If you do post there, try to include as much info as possible, including the results of ipcong /all on both computers, and itemize the various things you've done. Writing the above reminded me: see if the network trouble shooter by MS-MVP Hans Georg Michna at http://winhlp.com/wxnet.htm is any help. Good luck. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
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New Printer problem--Help please!
Thanks, Lem. I appreciate all your help!
-- Jo "Lem" wrote: JO, I'm sorry, I'm about out of ideas. The only thing left that I can think of is to ask if either computer has nVidia network adapters. nVidia network adapters often have a hard-find hardware implemented firewall running. If this isn't the answer (and it's probably not), and if you haven't completely given up, you might want to start a new thread in the microsoft.public.windowsxp.network_web newsgroup. There are folks there, notably MVPs Steve Winograd and Chuck, who are very knowledgeable about networks and might be able to figure it out. Use a more network-descriptive subject, such as "can't see shared printer across network." If you do post there, try to include as much info as possible, including the results of ipcong /all on both computers, and itemize the various things you've done. Writing the above reminded me: see if the network trouble shooter by MS-MVP Hans Georg Michna at http://winhlp.com/wxnet.htm is any help. Good luck. -- Lem -- MS-MVP - Networking To the moon and back with 64 Kbits of RAM and 512 Kbits of ROM. http://en.wikipedia.org/wiki/Apollo_Guidance_Computer |
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