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Can't print photos from Windows 8 (64-bit)



 
 
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  #1  
Old September 17th 13, 11:46 PM posted to alt.comp.os.windows-8
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David

--
David Rance writing from Caversham, Reading, UK
Ads
  #2  
Old September 18th 13, 12:02 AM posted to alt.comp.os.windows-8
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Can't print photos from Windows 8 (64-bit)

On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David


Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...

--
Gene E. Bloch (Stumbling Bloch)
  #3  
Old September 18th 13, 02:18 AM posted to alt.comp.os.windows-8
charlie[_2_]
external usenet poster
 
Posts: 707
Default Can't print photos from Windows 8 (64-bit)

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David


Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.
  #4  
Old September 18th 13, 03:39 AM posted to alt.comp.os.windows-8
Paul
external usenet poster
 
Posts: 18,275
Default Can't print photos from Windows 8 (64-bit)

charlie wrote:
On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David


Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.


So your thinking is, a "generic" driver of some sort is currently
running the printer, and the "custom" one will help ?

There might be a CD in the box, intended for the printer.

And with peripherals, there can be a specific install order
(detailed in the manual). Either the peripheral is to be
connected, before the CD is inserted. Or, you insert the
CD first, then connect the peripheral when prompted to by
the software. The manual will say which is required.

Paul
  #5  
Old September 18th 13, 09:28 AM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Tue, 17 Sep 2013 charlie wrote:

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David


Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.


Thanks for the replies, everyone.

When I set up this new computer I downloaded and installed the latest
full feature software for Windows 8. Everything works just fine EXCEPT
that I cannot print large files. I can print text files from Word. I can
print text pdf files. What I cannot print are photos and large pdfs
containing photos, no matter what the software.

There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.

I've never come across this kind of problem before!

David

--
David Rance writing from Caversham, Reading, UK
  #6  
Old September 18th 13, 10:24 AM posted to alt.comp.os.windows-8,comp.periphs.printers
Gernot Hassenpflug[_2_]
external usenet poster
 
Posts: 11
Default Can't print photos from Windows 8 (64-bit)

David Rance writes:

On Tue, 17 Sep 2013 charlie wrote:

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David

Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.


Thanks for the replies, everyone.

When I set up this new computer I downloaded and installed the latest
full feature software for Windows 8. Everything works just fine EXCEPT
that I cannot print large files. I can print text files from Word. I
can print text pdf files. What I cannot print are photos and large
pdfs containing photos, no matter what the software.

There are no error messages. The info window says that it is sending
the file to the printer and, if I click on the printer icon which
tells me about spooled jobs, it tells me that there is 1 print job
waiting. But without printing, it just goes to 0 print jobs and there
is no sign of what happened to the file.

I've never come across this kind of problem before!


Here is something you can try (not sure if the Windows HP s/w is similar
to the linux one):

1. Click on 'File'
2. Select 'Print'
3. Select 'Print Preview'
4. Click on the printer icon on upper right

Ref:
https://bugs.launchpad.net/inkscape/+bug/531342

From some reading, it appears the HP printers are emulated PostScript
printers, and that some programs have great trouble with the HP PS
emulation.

You can also check what the size of the actual spool file is. If it is
larger than the max spool file permitted, it will not print (4GiB on Win
32-bit).

Ref:
http://www.undocprint.org/winspool/spool_files

HP printer spooler woes:
http://alankeister.wordpress.com/200...e-hp-printers/

In my opinion, you might also try converting your document to PS first
and then sending it to the HP printer as a test.
--
Gernot Hassenpflug
  #7  
Old September 18th 13, 10:31 AM posted to alt.comp.os.windows-8,comp.periphs.printers
Gernot Hassenpflug[_2_]
external usenet poster
 
Posts: 11
Default Can't print photos from Windows 8 (64-bit)

Gernot Hassenpflug writes:

David Rance writes:

On Tue, 17 Sep 2013 charlie wrote:

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David

Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.


Thanks for the replies, everyone.

When I set up this new computer I downloaded and installed the latest
full feature software for Windows 8. Everything works just fine EXCEPT
that I cannot print large files. I can print text files from Word. I
can print text pdf files. What I cannot print are photos and large
pdfs containing photos, no matter what the software.

There are no error messages. The info window says that it is sending
the file to the printer and, if I click on the printer icon which
tells me about spooled jobs, it tells me that there is 1 print job
waiting. But without printing, it just goes to 0 print jobs and there
is no sign of what happened to the file.

I've never come across this kind of problem before!


Here is something you can try (not sure if the Windows HP s/w is similar
to the linux one):

1. Click on 'File'
2. Select 'Print'
3. Select 'Print Preview'
4. Click on the printer icon on upper right

Ref:
https://bugs.launchpad.net/inkscape/+bug/531342

From some reading, it appears the HP printers are emulated PostScript
printers, and that some programs have great trouble with the HP PS
emulation.

You can also check what the size of the actual spool file is. If it is
larger than the max spool file permitted, it will not print (4GiB on Win
32-bit).

Ref:
http://www.undocprint.org/winspool/spool_files

HP printer spooler woes:
http://alankeister.wordpress.com/200...e-hp-printers/

In my opinion, you might also try converting your document to PS first
and then sending it to the HP printer as a test.


Quick addition. I found a document entitled
"Tips & Tricks Using HP Designjet Printers with AutoCAD Applications".

The first page says to use these drivers:
1. First choice: HP-GL/2
2. Second choice: if HP-GL-2 not availabe, then raster driver
3. NEVER use Adobe PostScript driver.

I'm not sure what a HDI driver is and whether you should try it.
--
Gernot Hassenpflug
  #8  
Old September 18th 13, 03:06 PM posted to alt.comp.os.windows-8,comp.periphs.printers
Paul
external usenet poster
 
Posts: 18,275
Default Can't print photos from Windows 8 (64-bit)

David Rance wrote:
On Tue, 17 Sep 2013 charlie wrote:

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The
printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David

Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.


Thanks for the replies, everyone.

When I set up this new computer I downloaded and installed the latest
full feature software for Windows 8. Everything works just fine EXCEPT
that I cannot print large files. I can print text files from Word. I can
print text pdf files. What I cannot print are photos and large pdfs
containing photos, no matter what the software.

There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.

I've never come across this kind of problem before!

David


You could look to see if the Spooler keeps a log.

http://answers.microsoft.com/en-us/w...e-0af3f9b67222

It's too bad the source of this log file wasn't mentioned.

http://answers.microsoft.com/en-us/w...7-a87321e5add8

The page here shows a picture.

http://www.eightforums.com/drivers-h...t-updates.html

http://www.eightforums.com/attachmen...enshot-15-.png

*******

Another alternative, would be to boot a Linux LiveCD
and try printing from there. With the intention being,
to see if any additional diagnostic or symptoms
present themselves.

Some printers will have an option to print a
test page. But that normally isn't graphics intensive,
and in this case will likely tell us nothing, except
to list the claimed hardware characteristics (PCL
or PostScript support).

Printer troubleshooter for Windows 8.

http://windows.microsoft.com/en-us/w...4h= winxptab3

Paul
  #9  
Old September 18th 13, 05:30 PM posted to alt.comp.os.windows-8,comp.periphs.printers
philo [_3_]
external usenet poster
 
Posts: 984
Default Can't print photos from Windows 8 (64-bit)

On 09/18/2013 03:28 AM, David Rance wrote:
On Tue, 17 Sep 2013 charlie wrote:

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The
printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David

Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.


Thanks for the replies, everyone.

When I set up this new computer I downloaded and installed the latest
full feature software for Windows 8. Everything works just fine EXCEPT
that I cannot print large files. I can print text files from Word. I can
print text pdf files. What I cannot print are photos and large pdfs
containing photos, no matter what the software.

There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.

I've never come across this kind of problem before!

David




Confirm that the printer that comes up in that dialog box is your actual
printer rather than something such as "Microsoft Document Writer" which
will just print to file
  #10  
Old September 18th 13, 07:26 PM posted to alt.comp.os.windows-8,comp.periphs.printers
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Can't print photos from Windows 8 (64-bit)

On Wed, 18 Sep 2013 11:30:41 -0500, philo* wrote:

I've never come across this kind of problem before!


Me too, which is part of why I couldn't actually help. Sorry.

Confirm that the printer that comes up in that dialog box is your actual
printer rather than something such as "Microsoft Document Writer" which
will just print to file


Very interesting idea...

--
Gene E. Bloch (Stumbling Bloch)
  #11  
Old September 18th 13, 10:34 PM posted to alt.comp.os.windows-8,comp.periphs.printers
David Rance[_2_]
external usenet poster
 
Posts: 61
Default Can't print photos from Windows 8 (64-bit)

On Wed, 18 Sep 2013 Paul wrote:

David Rance wrote:
On Tue, 17 Sep 2013 charlie wrote:

On 9/17/2013 7:02 PM, Gene E. Bloch wrote:
On Tue, 17 Sep 2013 23:46:47 +0100, David Rance wrote:

I've googled for this problem but I can't see that anyone else has it.

The problem is that photos won't print from Windows 8. I've tried
various software, including Photoshop and Windows Picture Manager but,
after it has said that it is sending the file to be printed it never
reaches the printer.

I can print all other kinds of files with no problem at all. The
printer
is an HP2610 all-in-one and is connected via ethernet. Everything else
works fine on it.

Anyone have any clues as to where to look for a solution? The computer
is a new one, by the way, with 32GB of RAM.

David

Does HP have user forums?

I'm guessing it's a problem with the HP drivers. But please note the
word "guessing"...


From the HP support page
(Win 7) Download and install the "full feature" support software.

Thanks for the replies, everyone.
When I set up this new computer I downloaded and installed the
latest full feature software for Windows 8. Everything works just fine
EXCEPT that I cannot print large files. I can print text files from
Word. I can print text pdf files. What I cannot print are photos and
large pdfs containing photos, no matter what the software.
There are no error messages. The info window says that it is sending
the file to the printer and, if I click on the printer icon which
tells me about spooled jobs, it tells me that there is 1 print job
waiting. But without printing, it just goes to 0 print jobs and there
is no sign of what happened to the file.
I've never come across this kind of problem before!
David


You could look to see if the Spooler keeps a log.

http://answers.microsoft.com/en-us/w...-security/abou
t-log-spooler-information/9bd4203c-9882-41b2-b1be-0af3f9b67222

It's too bad the source of this log file wasn't mentioned.

http://answers.microsoft.com/en-us/w...-hardware/i-ge
t-a-event-id-372-print-service-message-while/3ef4bb89-cb9f-45cc-ad67-a87
321e5add8

The page here shows a picture.

http://www.eightforums.com/drivers-h...vice-errors-af
ter-repair-install-first-updates.html


http://www.eightforums.com/attachmen...379d1374796136
-printservice-errors-after-repair-install-first-updates-screenshot-15-.png

*******

Another alternative, would be to boot a Linux LiveCD
and try printing from there. With the intention being,
to see if any additional diagnostic or symptoms
present themselves.

Some printers will have an option to print a
test page. But that normally isn't graphics intensive,
and in this case will likely tell us nothing, except
to list the claimed hardware characteristics (PCL
or PostScript support).

Printer troubleshooter for Windows 8.

http://windows.microsoft.com/en-us/w...s-in-windows-h
elp#fix-printer-problems=windows-xp&v1h=win8tab1&v2h=win7tab1&v3h=winvis
tatab1&v4h=winxptab3


Thanks, everyone, for your contributions which have been most useful in
helping me to cross-check everything.

However I have done experiments with Windows 8 (both 32-bit and 64-bit)
on different computers and this is what I have found:

(a) Photos will print from computers using 32-bit with no apparent
problems

(b) Photos will *not* print from computers using 64-bit. However I must
qualify that. On just *one* occasion, I did manage to get a photo to
print from a 64-bit computer. I used the Windows Photo app. and then the
print dialogue in the charms bar. But, when I tried to repeat it, it
wouldn't work.

Did I install the 64-bit version of the HP driver? Yes! Or, at least, I
installed what I downloaded from HP when I requested the driver for
64-bit.

Nevertheless printing small files is still no problem.

So I am inclined to believe that there is a flaw in the HP driver for
64-bit. Could it be a memory allocation problem?

Incidentally I didn't mention what printer I was using. It is a
Photosmart 2610. All the other functions, including scanning, seem to
work ok. Yesterday I tried once to print from a 64-bit computer to a
Photosmart 8750. It printed but the colour rendering was all wrong.
Haven't had time to worry further about that one!

David

--
David Rance writing from Caversham, Reading, UK
  #12  
Old September 18th 13, 11:17 PM posted to alt.comp.os.windows-8,comp.periphs.printers
...winston[_2_]
external usenet poster
 
Posts: 1,861
Default Can't print photos from Windows 8 (64-bit)


"David Rance" wrote in message news

There are no error messages. The info window says that it is sending the
file to the printer and, if I click on the printer icon which tells me
about spooled jobs, it tells me that there is 1 print job waiting. But
without printing, it just goes to 0 print jobs and there is no sign of
what happened to the file.


In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?

--
....winston
msft mvp consumer apps

  #13  
Old September 18th 13, 11:23 PM posted to alt.comp.os.windows-8,comp.periphs.printers
Gene E. Bloch[_2_]
external usenet poster
 
Posts: 7,485
Default Can't print photos from Windows 8 (64-bit)

On Wed, 18 Sep 2013 18:17:43 -0400, ...winston wrote:

In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?


That's good thinking... Definitely worth a try.

Wish I'd thought of that :-)

--
Gene E. Bloch (Stumbling Bloch)
  #14  
Old September 19th 13, 12:26 AM posted to alt.comp.os.windows-8,comp.periphs.printers
me[_8_]
external usenet poster
 
Posts: 1
Default Can't print photos from Windows 8 (64-bit)

On Wed, 18 Sep 2013 22:34:32 +0100, David Rance
wrote:


Thanks, everyone, for your contributions which have been most useful in
helping me to cross-check everything.

However I have done experiments with Windows 8 (both 32-bit and 64-bit)
on different computers and this is what I have found:

(a) Photos will print from computers using 32-bit with no apparent
problems

(b) Photos will *not* print from computers using 64-bit. However I must
qualify that. On just *one* occasion, I did manage to get a photo to
print from a 64-bit computer. I used the Windows Photo app. and then the
print dialogue in the charms bar. But, when I tried to repeat it, it
wouldn't work.

Did I install the 64-bit version of the HP driver? Yes! Or, at least, I
installed what I downloaded from HP when I requested the driver for
64-bit.

Nevertheless printing small files is still no problem.

So I am inclined to believe that there is a flaw in the HP driver for
64-bit. Could it be a memory allocation problem?

Incidentally I didn't mention what printer I was using. It is a
Photosmart 2610. All the other functions, including scanning, seem to
work ok. Yesterday I tried once to print from a 64-bit computer to a
Photosmart 8750. It printed but the colour rendering was all wrong.
Haven't had time to worry further about that one!



Almost sounds like a problem with printer spool space. I have zero
knowledge of the workings of Win8. One possible way to see is spool
space is an issue in older Wins is to not let Win manage virtual
memory and set a specific amount so that you know there is adequate
disk space for the spooler.

  #15  
Old September 19th 13, 08:22 AM posted to alt.comp.os.windows-8,comp.periphs.printers
...winston[_2_]
external usenet poster
 
Posts: 1,861
Default Can't print photos from Windows 8 (64-bit)

Gene E. Bloch wrote:
On Wed, 18 Sep 2013 18:17:43 -0400, ...winston wrote:

In your original post...you noted it was connected via ethernet
- connected via router, hub, etc ?

The HP2610 A-I-O is also capable of usb connections.
- Does it perform satisfactorily when connected via USB ?


That's good thinking... Definitely worth a try.

Wish I'd thought of that :-)


I've seen similar difficulties reported in the past on both ethernet and
network connected printers. Sometimes Windows throws up a connection
error and other times a spool error while the printer device continues
to show a document waiting to be printed.

The op doesn't appear to be receiving any error messages.

In the cases I noted the connection is lost (ethernet or shared network
device). Other causes seem to be correlated to a faulty driver install
on a networked pc but not certain if that applies in this case.

--
...winston
msft mvp consumer apps
 




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