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#1
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"My Computer" system folder freezes
When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
#2
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"My Computer" system folder freezes
First, be sure your antivirus software has the latest definitions and run a
virus scan. Second, download, install and run Ad Awa www.lavasoftusa.com Note: you should always be well backed up before running an application of this type. If your system is clear of viruses, open Control Panel, open System, go to the Advanced tab, click Settings under Startup and Recovery, remove the check from "Automatically Restart" under System Failure. This will cause the system to blue screen instead of restarting on errors and the information on the blue screen may give a clue as to the source of the issue. Open Control Panel, open Administrative Tools, open Event Viewer, look for errors corresponding to the crash, double click the error, the information contained within may give a clue as to the source of the problem. If you don't understand the information inside, the third button down in that dialog box will copy the information, you can then paste it into a message and post it here and maybe we can figure out what is going on. Assuming you have an XP CD and not a recovery CD, place the XP CD in the drive, when the setup screen appears, select "Check System Compatibility," the report it generates may point to problem hardware or software on your system. If you do not have an XP CD, you can download this application known as the Upgrade Advisor from the following site: http://www.microsoft.com/windowsxp/p...ng/advisor.asp Note: If you have access to a broadband connection it might be best to download using that as this is a rather large download. Check for the latest drivers for your hardware, especially your graphics card and soundcard and all peripherals connected to your system. Do not use Windows Update for this, go to the device manufacturer's web sites and if you install updated drivers, ignore the message about drivers being unsigned by Microsoft. *Before installing any drivers, be sure you are well backed up and it's probably a good idea to manually create a restore point in System Restore in case you have problems as a result of the driver update and note, System Restore is not a substitute for a backup. Start\All Programs\Accessories\System Tools\System Restore -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... When I double-click "My Computer" on the desktop, the folder opens, but almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
#3
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"My Computer" system folder freezes
Michael, Thank you for your response. I use Trend Micro Internet Security, my pattern version is constantly (sometimes several times daily) updated, and a system scan finds no viruses. Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking cookies (deleted). I unchecked "Automatically Restart" as you suggested, but when I go to "My Computer" and click "Change a Setting," the system freezes until I close the window, and no blue screen is displayed. The event viewer shows the following info: ============================================ Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 10/26/2004 Time: 8:20:53 PM User: N/A Computer: DELL04 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ================================================== ========== I followed that link and get this information: ++++++++++++++++++++++++++++++++++++++++++++++++++ + Details Product: Windows Operating System ID: 1002 Source: Winlogon Version: 5.0 Component: Application Event Log Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. Version: 5.2 Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. -------------------------------------------------------------------------- Related Knowledge Base articles You can find additional information on this topic in the following Microsoft Knowledge Base articles: . A security policy does not process restricted groups correctly If you configure a restricted group by using Group Policy, the membership list is incomplete when the group is processed by the client. This problem is indicated by events from the SceCle and Userenv sources in the application event log. For... ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++ I follow the link to Article ID : 320099 but I do not, quite honestly, understand what that article is about. I imagine that this might be related to installing SP2? Any advice where to go from here? Should I use my XP CD and generate the "Check System Compatibility" report? All help is appreciated! Clem. "Michael Solomon (MS-MVP)" wrote in message ... First, be sure your antivirus software has the latest definitions and run a virus scan. Second, download, install and run Ad Awa www.lavasoftusa.com Note: you should always be well backed up before running an application of this type. If your system is clear of viruses, open Control Panel, open System, go to the Advanced tab, click Settings under Startup and Recovery, remove the check from "Automatically Restart" under System Failure. This will cause the system to blue screen instead of restarting on errors and the information on the blue screen may give a clue as to the source of the issue. Open Control Panel, open Administrative Tools, open Event Viewer, look for errors corresponding to the crash, double click the error, the information contained within may give a clue as to the source of the problem. If you don't understand the information inside, the third button down in that dialog box will copy the information, you can then paste it into a message and post it here and maybe we can figure out what is going on. Assuming you have an XP CD and not a recovery CD, place the XP CD in the drive, when the setup screen appears, select "Check System Compatibility," the report it generates may point to problem hardware or software on your system. If you do not have an XP CD, you can download this application known as the Upgrade Advisor from the following site: http://www.microsoft.com/windowsxp/p...ng/advisor.asp Note: If you have access to a broadband connection it might be best to download using that as this is a rather large download. Check for the latest drivers for your hardware, especially your graphics card and soundcard and all peripherals connected to your system. Do not use Windows Update for this, go to the device manufacturer's web sites and if you install updated drivers, ignore the message about drivers being unsigned by Microsoft. *Before installing any drivers, be sure you are well backed up and it's probably a good idea to manually create a restore point in System Restore in case you have problems as a result of the driver update and note, System Restore is not a substitute for a backup. Start\All Programs\Accessories\System Tools\System Restore -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... When I double-click "My Computer" on the desktop, the folder opens, but almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
#4
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"My Computer" system folder freezes
Yes, I would run the System Compatibility Check.
Also, check your device manufacturers websites for the latest drivers. Also, you might try temporarily disabling or otherwise uninstalling your antivirus as sometimes antivirus software can cause this type of issue. Do this as a last resort if none of the above help. If it proves to be the issue, you'll enact to contact Trend Micro for help with this issue. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... Michael, Thank you for your response. I use Trend Micro Internet Security, my pattern version is constantly (sometimes several times daily) updated, and a system scan finds no viruses. Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking cookies (deleted). I unchecked "Automatically Restart" as you suggested, but when I go to "My Computer" and click "Change a Setting," the system freezes until I close the window, and no blue screen is displayed. The event viewer shows the following info: ============================================ Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 10/26/2004 Time: 8:20:53 PM User: N/A Computer: DELL04 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ================================================== ========== I followed that link and get this information: ++++++++++++++++++++++++++++++++++++++++++++++++++ + Details Product: Windows Operating System ID: 1002 Source: Winlogon Version: 5.0 Component: Application Event Log Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. Version: 5.2 Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. -------------------------------------------------------------------------- Related Knowledge Base articles You can find additional information on this topic in the following Microsoft Knowledge Base articles: . A security policy does not process restricted groups correctly If you configure a restricted group by using Group Policy, the membership list is incomplete when the group is processed by the client. This problem is indicated by events from the SceCle and Userenv sources in the application event log. For... ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++ I follow the link to Article ID : 320099 but I do not, quite honestly, understand what that article is about. I imagine that this might be related to installing SP2? Any advice where to go from here? Should I use my XP CD and generate the "Check System Compatibility" report? All help is appreciated! Clem. "Michael Solomon (MS-MVP)" wrote in message ... First, be sure your antivirus software has the latest definitions and run a virus scan. Second, download, install and run Ad Awa www.lavasoftusa.com Note: you should always be well backed up before running an application of this type. If your system is clear of viruses, open Control Panel, open System, go to the Advanced tab, click Settings under Startup and Recovery, remove the check from "Automatically Restart" under System Failure. This will cause the system to blue screen instead of restarting on errors and the information on the blue screen may give a clue as to the source of the issue. Open Control Panel, open Administrative Tools, open Event Viewer, look for errors corresponding to the crash, double click the error, the information contained within may give a clue as to the source of the problem. If you don't understand the information inside, the third button down in that dialog box will copy the information, you can then paste it into a message and post it here and maybe we can figure out what is going on. Assuming you have an XP CD and not a recovery CD, place the XP CD in the drive, when the setup screen appears, select "Check System Compatibility," the report it generates may point to problem hardware or software on your system. If you do not have an XP CD, you can download this application known as the Upgrade Advisor from the following site: http://www.microsoft.com/windowsxp/p...ng/advisor.asp Note: If you have access to a broadband connection it might be best to download using that as this is a rather large download. Check for the latest drivers for your hardware, especially your graphics card and soundcard and all peripherals connected to your system. Do not use Windows Update for this, go to the device manufacturer's web sites and if you install updated drivers, ignore the message about drivers being unsigned by Microsoft. *Before installing any drivers, be sure you are well backed up and it's probably a good idea to manually create a restore point in System Restore in case you have problems as a result of the driver update and note, System Restore is not a substitute for a backup. Start\All Programs\Accessories\System Tools\System Restore -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... When I double-click "My Computer" on the desktop, the folder opens, but almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
#5
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"My Computer" system folder freezes
Michael, Thanks again for your response. I tried to run the system compatibility check from the CD, but I get this message: ============================================== Setup cannot continue because the version of Windows on your computer is newer than the version on the CD. Warning: If you decide to delete the newer version of Windows that is currently installed on your computer, the files and settings cannot be recovered. ============================================== I downloaded (what I assume to be the most current version of) upgrade advisor form Microsoft (v 6.0.2448.0), but I get the same error message. Meanwhile, I am working on the other suggestions you made in your reply. Any ideas why upgrade advisor/system compatibility check does not work? Thanks, Clem. "Michael Solomon (MS-MVP)" wrote in message ... Yes, I would run the System Compatibility Check. Also, check your device manufacturers websites for the latest drivers. Also, you might try temporarily disabling or otherwise uninstalling your antivirus as sometimes antivirus software can cause this type of issue. Do this as a last resort if none of the above help. If it proves to be the issue, you'll enact to contact Trend Micro for help with this issue. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... Michael, Thank you for your response. I use Trend Micro Internet Security, my pattern version is constantly (sometimes several times daily) updated, and a system scan finds no viruses. Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking cookies (deleted). I unchecked "Automatically Restart" as you suggested, but when I go to "My Computer" and click "Change a Setting," the system freezes until I close the window, and no blue screen is displayed. The event viewer shows the following info: ============================================ Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 10/26/2004 Time: 8:20:53 PM User: N/A Computer: DELL04 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ================================================== ========== I followed that link and get this information: ++++++++++++++++++++++++++++++++++++++++++++++++++ + Details Product: Windows Operating System ID: 1002 Source: Winlogon Version: 5.0 Component: Application Event Log Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. Version: 5.2 Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. -------------------------------------------------------------------------- Related Knowledge Base articles You can find additional information on this topic in the following Microsoft Knowledge Base articles: . A security policy does not process restricted groups correctly If you configure a restricted group by using Group Policy, the membership list is incomplete when the group is processed by the client. This problem is indicated by events from the SceCle and Userenv sources in the application event log. For... ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++ I follow the link to Article ID : 320099 but I do not, quite honestly, understand what that article is about. I imagine that this might be related to installing SP2? Any advice where to go from here? Should I use my XP CD and generate the "Check System Compatibility" report? All help is appreciated! Clem. "Michael Solomon (MS-MVP)" wrote in message ... First, be sure your antivirus software has the latest definitions and run a virus scan. Second, download, install and run Ad Awa www.lavasoftusa.com Note: you should always be well backed up before running an application of this type. If your system is clear of viruses, open Control Panel, open System, go to the Advanced tab, click Settings under Startup and Recovery, remove the check from "Automatically Restart" under System Failure. This will cause the system to blue screen instead of restarting on errors and the information on the blue screen may give a clue as to the source of the issue. Open Control Panel, open Administrative Tools, open Event Viewer, look for errors corresponding to the crash, double click the error, the information contained within may give a clue as to the source of the problem. If you don't understand the information inside, the third button down in that dialog box will copy the information, you can then paste it into a message and post it here and maybe we can figure out what is going on. Assuming you have an XP CD and not a recovery CD, place the XP CD in the drive, when the setup screen appears, select "Check System Compatibility," the report it generates may point to problem hardware or software on your system. If you do not have an XP CD, you can download this application known as the Upgrade Advisor from the following site: http://www.microsoft.com/windowsxp/p...ng/advisor.asp Note: If you have access to a broadband connection it might be best to download using that as this is a rather large download. Check for the latest drivers for your hardware, especially your graphics card and soundcard and all peripherals connected to your system. Do not use Windows Update for this, go to the device manufacturer's web sites and if you install updated drivers, ignore the message about drivers being unsigned by Microsoft. *Before installing any drivers, be sure you are well backed up and it's probably a good idea to manually create a restore point in System Restore in case you have problems as a result of the driver update and note, System Restore is not a substitute for a backup. Start\All Programs\Accessories\System Tools\System Restore -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... When I double-click "My Computer" on the desktop, the folder opens, but almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
#6
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"My Computer" system folder freezes
Michael, since my prior response, I have made some other discoveries: 1, drivers are up to date. 2, I have created a new account, and that account does not have the problem with the "my computer" system folder crashing. Does this help in figuring out the problem? (I would prefer to continue using the old account because of the many settings associated with it...) Thanks, Clem. "Michael Solomon (MS-MVP)" wrote in message ... Yes, I would run the System Compatibility Check. Also, check your device manufacturers websites for the latest drivers. Also, you might try temporarily disabling or otherwise uninstalling your antivirus as sometimes antivirus software can cause this type of issue. Do this as a last resort if none of the above help. If it proves to be the issue, you'll enact to contact Trend Micro for help with this issue. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... Michael, Thank you for your response. I use Trend Micro Internet Security, my pattern version is constantly (sometimes several times daily) updated, and a system scan finds no viruses. Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking cookies (deleted). I unchecked "Automatically Restart" as you suggested, but when I go to "My Computer" and click "Change a Setting," the system freezes until I close the window, and no blue screen is displayed. The event viewer shows the following info: ============================================ Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 10/26/2004 Time: 8:20:53 PM User: N/A Computer: DELL04 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ================================================== ========== I followed that link and get this information: ++++++++++++++++++++++++++++++++++++++++++++++++++ + Details Product: Windows Operating System ID: 1002 Source: Winlogon Version: 5.0 Component: Application Event Log Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. Version: 5.2 Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. -------------------------------------------------------------------------- Related Knowledge Base articles You can find additional information on this topic in the following Microsoft Knowledge Base articles: . A security policy does not process restricted groups correctly If you configure a restricted group by using Group Policy, the membership list is incomplete when the group is processed by the client. This problem is indicated by events from the SceCle and Userenv sources in the application event log. For... ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++ I follow the link to Article ID : 320099 but I do not, quite honestly, understand what that article is about. I imagine that this might be related to installing SP2? Any advice where to go from here? Should I use my XP CD and generate the "Check System Compatibility" report? All help is appreciated! Clem. "Michael Solomon (MS-MVP)" wrote in message ... First, be sure your antivirus software has the latest definitions and run a virus scan. Second, download, install and run Ad Awa www.lavasoftusa.com Note: you should always be well backed up before running an application of this type. If your system is clear of viruses, open Control Panel, open System, go to the Advanced tab, click Settings under Startup and Recovery, remove the check from "Automatically Restart" under System Failure. This will cause the system to blue screen instead of restarting on errors and the information on the blue screen may give a clue as to the source of the issue. Open Control Panel, open Administrative Tools, open Event Viewer, look for errors corresponding to the crash, double click the error, the information contained within may give a clue as to the source of the problem. If you don't understand the information inside, the third button down in that dialog box will copy the information, you can then paste it into a message and post it here and maybe we can figure out what is going on. Assuming you have an XP CD and not a recovery CD, place the XP CD in the drive, when the setup screen appears, select "Check System Compatibility," the report it generates may point to problem hardware or software on your system. If you do not have an XP CD, you can download this application known as the Upgrade Advisor from the following site: http://www.microsoft.com/windowsxp/p...ng/advisor.asp Note: If you have access to a broadband connection it might be best to download using that as this is a rather large download. Check for the latest drivers for your hardware, especially your graphics card and soundcard and all peripherals connected to your system. Do not use Windows Update for this, go to the device manufacturer's web sites and if you install updated drivers, ignore the message about drivers being unsigned by Microsoft. *Before installing any drivers, be sure you are well backed up and it's probably a good idea to manually create a restore point in System Restore in case you have problems as a result of the driver update and note, System Restore is not a substitute for a backup. Start\All Programs\Accessories\System Tools\System Restore -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... When I double-click "My Computer" on the desktop, the folder opens, but almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
#7
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"My Computer" system folder freezes
Obviously, something is corrupted in the old account but the information you
posted from event log is symptomatic as opposed to causal. You might try downloading the compatibility checker from the following site, it is known as the Upgrade Advisor: http://www.microsoft.com/windowsxp/p...g/advisor.mspx -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... Michael, since my prior response, I have made some other discoveries: 1, drivers are up to date. 2, I have created a new account, and that account does not have the problem with the "my computer" system folder crashing. Does this help in figuring out the problem? (I would prefer to continue using the old account because of the many settings associated with it...) Thanks, Clem. "Michael Solomon (MS-MVP)" wrote in message ... Yes, I would run the System Compatibility Check. Also, check your device manufacturers websites for the latest drivers. Also, you might try temporarily disabling or otherwise uninstalling your antivirus as sometimes antivirus software can cause this type of issue. Do this as a last resort if none of the above help. If it proves to be the issue, you'll enact to contact Trend Micro for help with this issue. -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... Michael, Thank you for your response. I use Trend Micro Internet Security, my pattern version is constantly (sometimes several times daily) updated, and a system scan finds no viruses. Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking cookies (deleted). I unchecked "Automatically Restart" as you suggested, but when I go to "My Computer" and click "Change a Setting," the system freezes until I close the window, and no blue screen is displayed. The event viewer shows the following info: ============================================ Event Type: Information Event Source: Winlogon Event Category: None Event ID: 1002 Date: 10/26/2004 Time: 8:20:53 PM User: N/A Computer: DELL04 Description: The shell stopped unexpectedly and Explorer.exe was restarted. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ================================================== ========== I followed that link and get this information: ++++++++++++++++++++++++++++++++++++++++++++++++++ + Details Product: Windows Operating System ID: 1002 Source: Winlogon Version: 5.0 Component: Application Event Log Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. Version: 5.2 Symbolic Name: EVENT_SHELL_RESTARTED Message: The shell stopped unexpectedly and %1 was restarted. Explanation The shell was stopped and then restarted. By default, the shell is explorer.exe; however, you might have a customized shell. User Action No user action is required. -------------------------------------------------------------------------- Related Knowledge Base articles You can find additional information on this topic in the following Microsoft Knowledge Base articles: . A security policy does not process restricted groups correctly If you configure a restricted group by using Group Policy, the membership list is incomplete when the group is processed by the client. This problem is indicated by events from the SceCle and Userenv sources in the application event log. For... ++++++++++++++++++++++++++++++++++++++++++++++++++ +++++ I follow the link to Article ID : 320099 but I do not, quite honestly, understand what that article is about. I imagine that this might be related to installing SP2? Any advice where to go from here? Should I use my XP CD and generate the "Check System Compatibility" report? All help is appreciated! Clem. "Michael Solomon (MS-MVP)" wrote in message ... First, be sure your antivirus software has the latest definitions and run a virus scan. Second, download, install and run Ad Awa www.lavasoftusa.com Note: you should always be well backed up before running an application of this type. If your system is clear of viruses, open Control Panel, open System, go to the Advanced tab, click Settings under Startup and Recovery, remove the check from "Automatically Restart" under System Failure. This will cause the system to blue screen instead of restarting on errors and the information on the blue screen may give a clue as to the source of the issue. Open Control Panel, open Administrative Tools, open Event Viewer, look for errors corresponding to the crash, double click the error, the information contained within may give a clue as to the source of the problem. If you don't understand the information inside, the third button down in that dialog box will copy the information, you can then paste it into a message and post it here and maybe we can figure out what is going on. Assuming you have an XP CD and not a recovery CD, place the XP CD in the drive, when the setup screen appears, select "Check System Compatibility," the report it generates may point to problem hardware or software on your system. If you do not have an XP CD, you can download this application known as the Upgrade Advisor from the following site: http://www.microsoft.com/windowsxp/p...ng/advisor.asp Note: If you have access to a broadband connection it might be best to download using that as this is a rather large download. Check for the latest drivers for your hardware, especially your graphics card and soundcard and all peripherals connected to your system. Do not use Windows Update for this, go to the device manufacturer's web sites and if you install updated drivers, ignore the message about drivers being unsigned by Microsoft. *Before installing any drivers, be sure you are well backed up and it's probably a good idea to manually create a restore point in System Restore in case you have problems as a result of the driver update and note, System Restore is not a substitute for a backup. Start\All Programs\Accessories\System Tools\System Restore -- Michael Solomon MS-MVP Windows Shell/User Backup is a PC User's Best Friend DTS-L.Org: http://www.dts-l.org/ "C. M. G." wrote in message ... When I double-click "My Computer" on the desktop, the folder opens, but almost all commands (change a setting, my network places, my documents, control panel) cause the "My Computer" window to freeze, and I have to terminate it. I have no problem accessing the various system folders etc from the "start" button. Any idea what is going on? Thanks, Clem. |
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