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#1
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Unable to install HP G95 printer on XP SP2 (works fine on Win2k)
I have 3 machines connected to network via Netgear router. Installed HP s/w
on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server. When I try to install s/w on either desktop or laptop running XP SP2 software hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as 'conect printer conected to network' and on clicking the next button nothing happens. HP aren't being too helpful, now suggesting I install a printer only driver, yet their website does indicate the combo is all compatible. I can ping the printer from my xp machine no problem. Has anyone got any ideas as to what may be causing the problem please? -- Stuart |
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#2
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Did you try closing the build in firewall on the SP2 PCs?
-- Cari (MS-MVP) Printing & Imaging "Stuart" wrote in message ... I have 3 machines connected to network via Netgear router. Installed HP s/w on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server. When I try to install s/w on either desktop or laptop running XP SP2 software hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as 'conect printer conected to network' and on clicking the next button nothing happens. HP aren't being too helpful, now suggesting I install a printer only driver, yet their website does indicate the combo is all compatible. I can ping the printer from my xp machine no problem. Has anyone got any ideas as to what may be causing the problem please? -- Stuart |
#3
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I downloaded and installed the 64MB file "HP OfficeJet software/driver".
When adding the printer, I specified network printer by IP address. In the router, I had assigned fixed IP addresses for each of our hardware addreesses (MAC addresses). Our computers get their IP addresses using DHCP. The printers are fixed. I use Norton Internet Security 2005, and I didn't not have to do any special firewall settings. If your printers are to have DHCP addresses, I don't know the answer. "Stuart" wrote in message ... I have 3 machines connected to network via Netgear router. Installed HP s/w on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server. When I try to install s/w on either desktop or laptop running XP SP2 software hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as 'conect printer conected to network' and on clicking the next button nothing happens. HP aren't being too helpful, now suggesting I install a printer only driver, yet their website does indicate the combo is all compatible. I can ping the printer from my xp machine no problem. Has anyone got any ideas as to what may be causing the problem please? -- Stuart |
#4
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The firewall on XP is permantly disabled as I use Zone Alarm, which I also
disabled. -- Stuart "Cari (MS-MVP)" wrote: Did you try closing the build in firewall on the SP2 PCs? -- Cari (MS-MVP) Printing & Imaging "Stuart" wrote in message ... I have 3 machines connected to network via Netgear router. Installed HP s/w on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server. When I try to install s/w on either desktop or laptop running XP SP2 software hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as 'conect printer conected to network' and on clicking the next button nothing happens. HP aren't being too helpful, now suggesting I install a printer only driver, yet their website does indicate the combo is all compatible. I can ping the printer from my xp machine no problem. Has anyone got any ideas as to what may be causing the problem please? -- Stuart |
#5
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John,
Thanks for the reply. I haven't had the cjhance to worry about IP addresses, I can't as yet load the software, when I attempt to install it it creates an error and stops. If I use a lower level setup file to install it gets as a far as selecting local or network and the next button fails to operate, it moves but I don't proceed. It must be a conflict somewhere, but where? Given that it's XP, c/w HP printer , hp print server and the same Netgear router for both connections, I'd have thought that this oproblem would have been seen before. -- Stuart "JohnF" wrote: I downloaded and installed the 64MB file "HP OfficeJet software/driver". When adding the printer, I specified network printer by IP address. In the router, I had assigned fixed IP addresses for each of our hardware addreesses (MAC addresses). Our computers get their IP addresses using DHCP. The printers are fixed. I use Norton Internet Security 2005, and I didn't not have to do any special firewall settings. If your printers are to have DHCP addresses, I don't know the answer. "Stuart" wrote in message ... I have 3 machines connected to network via Netgear router. Installed HP s/w on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server. When I try to install s/w on either desktop or laptop running XP SP2 software hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as 'conect printer conected to network' and on clicking the next button nothing happens. HP aren't being too helpful, now suggesting I install a printer only driver, yet their website does indicate the combo is all compatible. I can ping the printer from my xp machine no problem. Has anyone got any ideas as to what may be causing the problem please? -- Stuart |
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