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ocr scanning on hp photosmart c4280
When trying to scan from hp solution center I get a message that cue-scanning
flow component has encountered a problem and is closing. Going to the image zone and trying a scan there sends a photo and imaging gallery has encountered a problem. I've been online and in email contact with HP tech support. I've tried all their solutions including uninstalling and reinstalling the software several times. I've tried stopping the cue and hp... links in services. I've made sure that ocr software is installed. I've updated the software and windows. I can scan a picture from a specific exe from the hp software, but can not get the solution center to work, nor can I get editable text. Any ideas out there? |
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#2
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ocr scanning on hp photosmart c4280
"betsyx" wrote: When trying to scan from hp solution center I get a message that cue-scanning flow component has encountered a problem and is closing. Going to the image zone and trying a scan there sends a photo and imaging gallery has encountered a problem. I've been online and in email contact with HP tech support. I've tried all their solutions including uninstalling and reinstalling the software several times. I've tried stopping the cue and hp... links in services. I've made sure that ocr software is installed. I've updated the software and windows. I can scan a picture from a specific exe from the hp software, but can not get the solution center to work, nor can I get editable text. Any ideas out there? |
#3
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ocr scanning on hp photosmart c4280
"betsyx" wrote: When trying to scan from hp solution center I get a message that cue-scanning flow component has encountered a problem and is closing. Going to the image zone and trying a scan there sends a photo and imaging gallery has encountered a problem. I've been online and in email contact with HP tech support. I've tried all their solutions including uninstalling and reinstalling the software several times. I've tried stopping the cue and hp... links in services. I've made sure that ocr software is installed. I've updated the software and windows. I can scan a picture from a specific exe from the hp software, but can not get the solution center to work, nor can I get editable text. Any ideas out there? I just installed the hp photosmart c4280, and although I cant answer your question, I was hoping to find information also. I use Microsoft Works Suite 2006 - the spreadsheet - and when i go to print with the new printer the program "encountered a problem and has to close". Anyone have a similar problem? How do I resolve this? Thanks in advance for any advice. |
#4
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ocr scanning on hp photosmart c4280
On May 12, 9:00*pm, 2trails wrote:
"betsyx" wrote: When trying to scan from hp solution center I get a message thatcue-scanning flowcomponenthas encountered a problem and is closing. *Going to the image zone and trying a scan there sends a photo and imaging gallery has encountered a problem. *I've been online and in email contact with HP tech support. *I've tried all their solutions including uninstalling and reinstalling the software several times. *I've tried stopping the cue and hp... links in services. *I've made sure that ocr software is installed. * I've updated the software and windows. * *I can scan a picture from a specific exe from the hp software, but can not get the solution center to work, nor can I get editable text. Any ideas out there? I just installed the hp photosmart c4280, and although I cant answer your question, I was hoping to find information also. *I use Microsoft Works Suite 2006 - the spreadsheet - and when i go to print with the new printer the program "encountered a problem and has to close". *Anyone have a similar problem? *How do I resolve this? *Thanks in advance for any advice. * Same problem? When I use the HP Solution Center, and click "Scan a Document", I get an error window that says "HP-CUE" needs to close. When I click the "details" link, it says hpqkygrp.exe caused the problem when it called msvcr80.dll. Removing and reinstalling the HP software 6 times, and finally rebuilding XP, still didn't help. I used Google to research "msvcr80.dll" problems, and noticed some similarities ... it is used by other photo/imaging applications. Here is what I discovered that fixed my HP Scanner problems. 1- Removed the entire HP suite; C6280 drivers and all related HP programs 2- Removed Kodak photo programs 3- Removed Adobe Photoshop (you may have to remove photo/imaging applications from other vendors, these are the only 2 I had loaded here) 4- Installed the HP C6280 suite (more of the solution follows) It now works perfectly. But once the HP software is installed, I couldn't reinstall either Kodak or Adobe photo software. Both use InstallShield and their installation would hang; Process Explorer (MS SystemInternals) showed that "ntvdm.dll" was hung(a subprocess of the installation). To fix this problem I found I had to temporarily stop the Services that HP starts. 5- Go into "Control Panel\Administrative Tools\Services" 6- Stop "HP Cue DeviceDiscovery" service 7- Stop "HP Network Devices Support" service 8- Stop "hpqcsx08" service 9- Installed Kodak and Photoshop 10- Restarted the above HP services They have all been working for a week now (HP, Kodak, Adobe). This problem first showed up in HP's support forums in 2005, regarding Kodak photo imaging software, and HP's solution was you should their competitor's software. |
#5
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ocr scanning on hp photosmart c4280
" wrote: On May 12, 9:00 pm, 2trails wrote: "betsyx" wrote: When trying to scan from hp solution center I get a message thatcue-scanning flowcomponenthas encountered a problem and is closing. Going to the image zone and trying a scan there sends a photo and imaging gallery has encountered a problem. I've been online and in email contact with HP tech support. I've tried all their solutions including uninstalling and reinstalling the software several times. I've tried stopping the cue and hp... links in services. I've made sure that ocr software is installed. I've updated the software and windows. I can scan a picture from a specific exe from the hp software, but can not get the solution center to work, nor can I get editable text. Any ideas out there? I just installed the hp photosmart c4280, and although I cant answer your question, I was hoping to find information also. I use Microsoft Works Suite 2006 - the spreadsheet - and when i go to print with the new printer the program "encountered a problem and has to close". Anyone have a similar problem? How do I resolve this? Thanks in advance for any advice. Same problem? When I use the HP Solution Center, and click "Scan a Document", I get an error window that says "HP-CUE" needs to close. When I click the "details" link, it says hpqkygrp.exe caused the problem when it called msvcr80.dll. Removing and reinstalling the HP software 6 times, and finally rebuilding XP, still didn't help. I used Google to research "msvcr80.dll" problems, and noticed some similarities ... it is used by other photo/imaging applications. Here is what I discovered that fixed my HP Scanner problems. 1- Removed the entire HP suite; C6280 drivers and all related HP programs 2- Removed Kodak photo programs 3- Removed Adobe Photoshop (you may have to remove photo/imaging applications from other vendors, these are the only 2 I had loaded here) 4- Installed the HP C6280 suite (more of the solution follows) It now works perfectly. But once the HP software is installed, I couldn't reinstall either Kodak or Adobe photo software. Both use InstallShield and their installation would hang; Process Explorer (MS SystemInternals) showed that "ntvdm.dll" was hung(a subprocess of the installation). To fix this problem I found I had to temporarily stop the Services that HP starts. 5- Go into "Control Panel\Administrative Tools\Services" 6- Stop "HP Cue DeviceDiscovery" service 7- Stop "HP Network Devices Support" service 8- Stop "hpqcsx08" service 9- Installed Kodak and Photoshop 10- Restarted the above HP services They have all been working for a week now (HP, Kodak, Adobe). This problem first showed up in HP's support forums in 2005, regarding Kodak photo imaging software, and HP's solution was you should their competitor's software. |
#6
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ocr scanning on hp photosmart c4280
Thanks for the information. My computor just started messing up and I love
the computor but don't have much background in computoreeze to understand the problem, much less the solution. I tried to install a new printer and have had nothing but "fatal errors" all week and this was just one more thing to top off all the others.! Sooooo, at least one problem got solved. Kitty " wrote: On May 12, 9:00 pm, 2trails wrote: "betsyx" wrote: When trying to scan from hp solution center I get a message thatcue-scanning flowcomponenthas encountered a problem and is closing. Going to the image zone and trying a scan there sends a photo and imaging gallery has encountered a problem. I've been online and in email contact with HP tech support. I've tried all their solutions including uninstalling and reinstalling the software several times. I've tried stopping the cue and hp... links in services. I've made sure that ocr software is installed. I've updated the software and windows. I can scan a picture from a specific exe from the hp software, but can not get the solution center to work, nor can I get editable text. Any ideas out there? I just installed the hp photosmart c4280, and although I cant answer your question, I was hoping to find information also. I use Microsoft Works Suite 2006 - the spreadsheet - and when i go to print with the new printer the program "encountered a problem and has to close". Anyone have a similar problem? How do I resolve this? Thanks in advance for any advice. Same problem? When I use the HP Solution Center, and click "Scan a Document", I get an error window that says "HP-CUE" needs to close. When I click the "details" link, it says hpqkygrp.exe caused the problem when it called msvcr80.dll. Removing and reinstalling the HP software 6 times, and finally rebuilding XP, still didn't help. I used Google to research "msvcr80.dll" problems, and noticed some similarities ... it is used by other photo/imaging applications. Here is what I discovered that fixed my HP Scanner problems. 1- Removed the entire HP suite; C6280 drivers and all related HP programs 2- Removed Kodak photo programs 3- Removed Adobe Photoshop (you may have to remove photo/imaging applications from other vendors, these are the only 2 I had loaded here) 4- Installed the HP C6280 suite (more of the solution follows) It now works perfectly. But once the HP software is installed, I couldn't reinstall either Kodak or Adobe photo software. Both use InstallShield and their installation would hang; Process Explorer (MS SystemInternals) showed that "ntvdm.dll" was hung(a subprocess of the installation). To fix this problem I found I had to temporarily stop the Services that HP starts. 5- Go into "Control Panel\Administrative Tools\Services" 6- Stop "HP Cue DeviceDiscovery" service 7- Stop "HP Network Devices Support" service 8- Stop "hpqcsx08" service 9- Installed Kodak and Photoshop 10- Restarted the above HP services They have all been working for a week now (HP, Kodak, Adobe). This problem first showed up in HP's support forums in 2005, regarding Kodak photo imaging software, and HP's solution was you should their competitor's software. |
#7
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HP CUE Scanner error
OK, I FINALLY FOUND THE PROBLEM AND THE FIX. Thanks to bwt777 for suggesting it was a registry
cleaner issue. It was, and I found a work around. The problem is HP is creating an invalid registry entry, but if you remove it, as your registry cleaner will, the HP CUE software crashes. HP now has this same fix information, but it'll probably be 6 months before they release a fix (if ever). If you want the fix, read the very end. The beginning here documents the problem. HP Scanner Software Problem CIRCUMSTANCES to cause error: Run HP Solution Center Click on Scan Document or Scan Picture Error window pops up; scan software aborts ERROR MESSAGE: HP CUE Scanning Flow Component has encountered a problem and needs to close. We are sorry for the inconvenience. CAUSE: HP software installation creates a bad registry entry: HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging Key = ProfileWritePath Value = %APPDATA%\HP\Digital Imaging\Data\Destination This value is in error; it indicates the HP CUE profile is written in the USERs application data path. The registry variable %APPDATA% typically resolves to C:\Documents and Settings\{username}\Application Data Therefore, the installation software says the HP CUE profile can be found in C:\Documents and Settings\{username}\Application Data\ HP\Digital Imaging\Data\Destination However, the actual path where the HP CUE profile is being written is: C:\Documents and Settings\All Users\Application Data\ HP\Digital Imaging\Data\Destination In other words, the HP CUE profile is not being written to the %APPDATA% path, but is instead being written to the %ALLUSERSPROFILE% path. The HP software works as installed, until the user runs a Registry Cleaner program. Registry cleaner programs detect that the path specified by HP is an Invalid Path and removes the key: HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging\ProfileWritePath If this key is missing from your registry, this is your problem. When this key is deleted from the registry, scanning fails and the HP CUE error message occurs. Replacing the key allows scanning to work again. The bad Key Value created by HP cannot be corrected by the user. If you change the erroneous value, to a valid path, the scanner fails and the same HP CUE error message occurs: - You cannot replace %APPDATA% with %ALLUSERSPROFILE%\Application Data - You cannot replace %APPDATA% with C:\Documents and Settings\All Users\Application Data Any changes to correct the erroneous value apparently cause HP CUE to blow up. WORK AROUND: Since you cannot fix the HP software bug, you must fool the Registry Cleaner so that it does not remove this invalid HP registry entry. First, you must recreate the original HP registry entry if it is missing. In the registry: - go to HKEY_LOCAL_MACHINE\Software\Hewlett-Packard\DigitalImaging - create a new key (String Value); name it ProfileWritePath - set the value of this new key to %APPDATA%\HP\Digital Imaging\Data\Destination For each user who will logon to the computer, you must go their personal Application Data directory, and create the HP CUE sub-directories that are missing; the registry cleaner will then see that the HP registry entry is pointing to a valid path, and not remove the HP registry entry. For example, you must create this folder path for each user of the computer: C:\Documents and Settings\{username}\Application Data\ HP\Digital Imaging\Data\Destination You don't need to add any files to the end directory, it can be left empty. |
#8
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HP CUE Scanner error
HI, I have been getting the cue scanner error message since i reinstalled my HP Photosmart C7280 software. I get the message every few minutes, regardless of whether or not I use the scanner. I tried to follow your advice, but I am a computer novice, and i have no idea how to do the first step, i.e., recreating the original HP registry entry. how do i get to the correct place to do this, and how do I create a new key? If you could walk me through it in baby-steps, I would be SO appreciative. thanks so much! -- RebeccaRKlein@gmail. ------------------------------------------------------------------------ RebeccaRKlein@gmail.'s Profile: http://forums.techarena.in/members/r...ein-gmail-.htm View this thread: http://forums.techarena.in/xp-print-fax/996276.htm http://forums.techarena.in |
#9
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HP CUE Scanner error
Hi. I have the same problem trying to install a HP Officejet L7500 printer. Can someone tell me about the required entries in the registry? THX -- tony58 ------------------------------------------------------------------------ tony58's Profile: http://forums.techarena.in/members/119162.htm View this thread: http://forums.techarena.in/xp-print-fax/996276.htm http://forums.techarena.in |
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