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"My Computer" system folder freezes



 
 
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  #1  
Old October 25th 04, 04:28 AM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.


Ads
  #2  
Old October 25th 04, 09:41 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

First, be sure your antivirus software has the latest definitions and run a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an application of
this type.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside, the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being unsigned
by Microsoft. *Before installing any drivers, be sure you are well backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.



  #3  
Old October 27th 04, 01:58 AM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to "My
Computer" and click "Change a Setting," the system freezes until I close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group Policy,
the membership list is incomplete when the group is processed by the client.
This problem is indicated by events from the SceCle and Userenv sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an application of
this type.

If your system is clear of viruses, open Control Panel, open System, go to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look for
errors corresponding to the crash, double click the error, the information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not
use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.







  #4  
Old November 1st 04, 07:00 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling your
antivirus as sometimes antivirus software can cause this type of issue. Do
this as a last resort if none of the above help. If it proves to be the
issue, you'll enact to contact Trend Micro for help with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to "My
Computer" and click "Change a Setting," the system freezes until I close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an application
of
this type.

If your system is clear of viruses, open Control Panel, open System, go
to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look
for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not
use
Windows Update for this, go to the device manufacturer's web sites and if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.









  #5  
Old November 2nd 04, 11:17 PM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael,

Thanks again for your response.

I tried to run the system compatibility check from the CD, but I get this
message:
==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

I downloaded (what I assume to be the most current version of) upgrade
advisor form Microsoft (v 6.0.2448.0), but I get the same error message.

Meanwhile, I am working on the other suggestions you made in your reply.

Any ideas why upgrade advisor/system compatibility check does not work?

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling your
antivirus as sometimes antivirus software can cause this type of issue.
Do this as a last resort if none of the above help. If it proves to be
the issue, you'll enact to contact Trend Micro for help with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to
"My
Computer" and click "Change a Setting," the system freezes until I close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv sources
in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an application
of
this type.

If your system is clear of viruses, open Control Panel, open System, go
to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look
for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not
use
Windows Update for this, go to the device manufacturer's web sites and
if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.











  #6  
Old November 3rd 04, 12:04 AM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the problem
with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling your
antivirus as sometimes antivirus software can cause this type of issue.
Do this as a last resort if none of the above help. If it proves to be
the issue, you'll enact to contact Trend Micro for help with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to
"My
Computer" and click "Change a Setting," the system freezes until I close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv sources
in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an application
of
this type.

If your system is clear of viruses, open Control Panel, open System, go
to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look
for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your graphics
card and soundcard and all peripherals connected to your system. Do not
use
Windows Update for this, go to the device manufacturer's web sites and
if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens, but
almost all commands (change a setting, my network places, my documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.











  #7  
Old November 3rd 04, 06:07 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

Obviously, something is corrupted in the old account but the information you
posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following site,
it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling your
antivirus as sometimes antivirus software can cause this type of issue.
Do this as a last resort if none of the above help. If it proves to be
the issue, you'll enact to contact Trend Micro for help with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv sources
in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an application
of
this type.

If your system is clear of viruses, open Control Panel, open System, go
to
the Advanced tab, click Settings under Startup and Recovery, remove the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look
for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system. Do
not
use
Windows Update for this, go to the device manufacturer's web sites and
if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I have to
terminate it. I have no problem accessing the various system folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.













  #8  
Old November 4th 04, 03:30 AM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the information
you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling your
antivirus as sometimes antivirus software can cause this type of issue.
Do this as a last resort if none of the above help. If it proves to be
the issue, you'll enact to contact Trend Micro for help with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv sources
in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open System,
go to
the Advanced tab, click Settings under Startup and Recovery, remove
the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer, look
for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system. Do
not
use
Windows Update for this, go to the device manufacturer's web sites and
if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I have
to
terminate it. I have no problem accessing the various system folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.















  #9  
Old November 4th 04, 05:56 AM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes



Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the information

you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open System,
go to
the Advanced tab, click Settings under Startup and Recovery, remove
the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system. Do
not
use
Windows Update for this, go to the device manufacturer's web sites
and if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point
in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup. Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I have
to
terminate it. I have no problem accessing the various system folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.


















  #10  
Old November 4th 04, 08:28 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

Two other things I can offer as follows:

The following assumes you have an actual XP CD as opposed to a restore CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note, there
is a space between sfc and the forward slash. You will be asked for your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

Boot from the CD. If your system is set to be able to boot from the CD, it
should detect the disk and give a brief message, during the boot up, if you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the information

you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go
to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted
groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions
and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open System,
go to
the Advanced tab, click Settings under Startup and Recovery, remove
the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system. Do
not
use
Windows Update for this, go to the device manufacturer's web sites
and if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point
in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup.
Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I have
to
terminate it. I have no problem accessing the various system
folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.




















  #11  
Old November 7th 04, 03:08 AM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael:

I ran sfc, and whereas there was considerable reading from the cd drive, the
problem persists.

The question I have is: if I do the repair install, and if it succeeds as
such without me having to do a fresh install, will I have to re-load my
programs?

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Two other things I can offer as follows:

The following assumes you have an actual XP CD as opposed to a restore CD
or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note,
there
is a space between sfc and the forward slash. You will be asked for your
XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this
is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you
are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may
be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the
XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when
you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.

Boot from the CD. If your system is set to be able to boot from the CD,
it
should detect the disk and give a brief message, during the boot up, if
you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the
information
you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest
drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is
constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go
to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted
groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions
and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open
System,
go to
the Advanced tab, click Settings under Startup and Recovery, remove
the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD
in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software
on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system.
Do
not
use
Windows Update for this, go to the device manufacturer's web sites
and if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point
in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup.
Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder
opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I
have
to
terminate it. I have no problem accessing the various system
folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.






















  #12  
Old November 7th 04, 04:07 AM
Colin Barnhorst
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

No. But you will have to visit Windows Update and bring your system up to
date again.

"C. M. G." wrote in message
...

Michael:

I ran sfc, and whereas there was considerable reading from the cd drive,
the problem persists.

The question I have is: if I do the repair install, and if it succeeds as
such without me having to do a fresh install, will I have to re-load my
programs?

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Two other things I can offer as follows:

The following assumes you have an actual XP CD as opposed to a restore CD
or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note,
there
is a space between sfc and the forward slash. You will be asked for your
XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this
is
not a part of sfc /scannow, rather it is being invoked by autorun.
Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you
are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may
be
forced to start over and do a clean install of XP. If you don't have
your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the
XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when
you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.

Boot from the CD. If your system is set to be able to boot from the CD,
it
should detect the disk and give a brief message, during the boot up, if
you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a
reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a
screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you
to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the
information
you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to
continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest
drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type
of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is
constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go
to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default,
the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default,
the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic
in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted
groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by
the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is
about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and
generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions
and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open
System,
go to
the Advanced tab, click Settings under Startup and Recovery,
remove
the
check from "Automatically Restart" under System Failure. This
will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD
in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software
on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be
best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system.
Do
not
use
Windows Update for this, go to the device manufacturer's web sites
and if
you install updated drivers, ignore the message about drivers
being
unsigned
by Microsoft. *Before installing any drivers, be sure you are
well
backed
up and it's probably a good idea to manually create a restore
point
in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup.
Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder
opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I
have
to
terminate it. I have no problem accessing the various system
folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.
























  #13  
Old November 7th 04, 11:33 PM
C. M. G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael,

sfc did not fix the problem. I therefore tried the repair installation. The
system boots off the CD, ask me for the administrator password that I enter,
and then just stops (I removed and then added the password after booting
from the HD, and it still happens like that. If I enter the wrong password,
the system prompts me for the password again).

Any other ideas?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Two other things I can offer as follows:

The following assumes you have an actual XP CD as opposed to a restore CD
or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note,
there
is a space between sfc and the forward slash. You will be asked for your
XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this
is
not a part of sfc /scannow, rather it is being invoked by autorun. Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you
are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may
be
forced to start over and do a clean install of XP. If you don't have your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the
XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when
you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.

Boot from the CD. If your system is set to be able to boot from the CD,
it
should detect the disk and give a brief message, during the boot up, if
you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the
information
you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest
drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is
constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go
to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default, the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted
groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions
and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open
System,
go to
the Advanced tab, click Settings under Startup and Recovery, remove
the
check from "Automatically Restart" under System Failure. This will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD
in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software
on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system.
Do
not
use
Windows Update for this, go to the device manufacturer's web sites
and if
you install updated drivers, ignore the message about drivers being
unsigned
by Microsoft. *Before installing any drivers, be sure you are well
backed
up and it's probably a good idea to manually create a restore point
in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup.
Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder
opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I
have
to
terminate it. I have no problem accessing the various system
folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.






















  #14  
Old November 8th 04, 07:28 PM
Michael Solomon \(MS-MVP\)
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes

You must have gone to the Recovery Console which is the first "R" selection
that comes up during bootup even though it comes up in response to the
selection to repair setup. The repair install is later. Try again as
follows as you should not be asked for an administrator password to do a
repair install:

NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive and you have an
actual XP CD as opposed to a recovery CD, boot with the XP
CD in the drive and perform a repair install as outlined below. If the
system isn't set to boot from the CD or you are not sure, you need to enter
the system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter set press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence. Save
your settings and exit with the XP CD in the drive. The system will reboot.

When the system boots, a few screens into the process you may see a message
instructing you
to hit any key in order to boot from the CD along with a countdown. When
you see this be sure to
hit a key on the keyboard, if you miss this instruction and the system fails
to boot from the CD, it's too
late, you'll need to reboot and try again.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console. ***The selection you want at this screen is
"Setup Windows,"
NOT "Repair Windows Installation.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement. Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

Note, in some cases, you won't receive the repair option, only an option to
reinstall. We have discovered that sometimes this is caused by damaged
boot.ini file that can be repaired as follows and also note, in the
instructions, "K" refers to the CD drive in which you have placed the XP CD,
replace that drive letter with the appropriate letter on your system, "K" is
simply an example.

Reboot, this time taking the immediate R option (this is the section I told
you to skip above. In this case, you will need to get to the Recovery
Console to perform the function below), and if the CD letter is say K: give
these commands

COPY K:\i386\ntldr C:
COPY K:\i386\ntdetect.com C:
(two other files needed - just in case)
ATTRIB -H -R -S C:\boot.ini
DEL C:\boot.ini
BootCfg /Rebuild

Once you've completed this function, reboot and see if you can access XP as
sometimes, the problem is the damaged boot.ini. If you still cannot access
XP, then reboot and re-run the repair install instructions at the beginning
of this message.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP which will allow you to perform the
above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting all
files but will restore your setup to factory fresh condition.



--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

sfc did not fix the problem. I therefore tried the repair installation.
The system boots off the CD, ask me for the administrator password that I
enter, and then just stops (I removed and then added the password after
booting from the HD, and it still happens like that. If I enter the wrong
password, the system prompts me for the password again).

Any other ideas?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Two other things I can offer as follows:

The following assumes you have an actual XP CD as opposed to a restore CD
or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note,
there
is a space between sfc and the forward slash. You will be asked for your
XP
CD. Be aware, upon inserting the CD the XP setup screen may appear, this
is
not a part of sfc /scannow, rather it is being invoked by autorun.
Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as follows:

Be sure you are well backed up in case there is a problem from which you
are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may
be
forced to start over and do a clean install of XP. If you don't have
your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the
XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when
you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.

Boot from the CD. If your system is set to be able to boot from the CD,
it
should detect the disk and give a brief message, during the boot up, if
you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a
reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a
screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you
to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the
information
you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to
continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest
drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type
of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is
constantly
(sometimes several times daily) updated, and a system scan finds no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I go
to
"My
Computer" and click "Change a Setting," the system freezes until I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default,
the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default,
the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic
in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted
groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by
the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is
about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and
generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions
and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open
System,
go to
the Advanced tab, click Settings under Startup and Recovery,
remove
the
check from "Automatically Restart" under System Failure. This
will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD
in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software
on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be
best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system.
Do
not
use
Windows Update for this, go to the device manufacturer's web sites
and if
you install updated drivers, ignore the message about drivers
being
unsigned
by Microsoft. *Before installing any drivers, be sure you are
well
backed
up and it's probably a good idea to manually create a restore
point
in
System Restore in case you have problems as a result of the driver
update
and note, System Restore is not a substitute for a backup.
Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder
opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I
have
to
terminate it. I have no problem accessing the various system
folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.
























  #15  
Old November 11th 04, 03:52 AM
C.M.G.
external usenet poster
 
Posts: n/a
Default "My Computer" system folder freezes


Michael:

You were correct, I was able to initiate the repair install, but it failed
miserably. I was unable to do an xp pro clean install, eventually I did a xp
home edition clean install, followed by xp pro clean install, I am now in
the process of reloading programs etc, no data lost, machine runs much
better, but much time expended...

Thanks again,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
You must have gone to the Recovery Console which is the first "R"
selection that comes up during bootup even though it comes up in response
to the selection to repair setup. The repair install is later. Try again
as follows as you should not be asked for an administrator password to do
a repair install:

NOTE, while a repair install should leave your data files intact, if
something goes wrong during the repair install, you may be forced to start
over and do a clean install of XP. If you don't have your data backed up,
you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive and you have an
actual XP CD as opposed to a recovery CD, boot with the XP
CD in the drive and perform a repair install as outlined below. If the
system isn't set to boot from the CD or you are not sure, you need to
enter
the system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter set press a specific key, when you
see that, do so. Then you will have to navigate to the boot sequence, if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.

When the system boots, a few screens into the process you may see a
message instructing you
to hit any key in order to boot from the CD along with a countdown. When
you see this be sure to
hit a key on the keyboard, if you miss this instruction and the system
fails to boot from the CD, it's too
late, you'll need to reboot and try again.

Once you have pressed a key, setup should begin. You will see a reference
asking if you need to load special drivers and another notice that if you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console. ***The selection you want at this screen is
"Setup Windows,"
NOT "Repair Windows Installation.

The first option, to setup Windows is the one you want and requires you to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From there
on, follow the screens.

Note, in some cases, you won't receive the repair option, only an option
to reinstall. We have discovered that sometimes this is caused by damaged
boot.ini file that can be repaired as follows and also note, in the
instructions, "K" refers to the CD drive in which you have placed the XP
CD, replace that drive letter with the appropriate letter on your system,
"K" is simply an example.

Reboot, this time taking the immediate R option (this is the section I
told you to skip above. In this case, you will need to get to the
Recovery Console to perform the function below), and if the CD letter is
say K: give these commands

COPY K:\i386\ntldr C:
COPY K:\i386\ntdetect.com C:
(two other files needed - just in case)
ATTRIB -H -R -S C:\boot.ini
DEL C:\boot.ini
BootCfg /Rebuild

Once you've completed this function, reboot and see if you can access XP
as sometimes, the problem is the damaged boot.ini. If you still cannot
access XP, then reboot and re-run the repair install instructions at the
beginning of this message.

If you only have a recovery CD, your options are quite limited. You can
either purchase a retail version of XP which will allow you to perform the
above
among other tools and options it has or you can run your system recovery
routine with the Recovery CD which will likely wipe your drive, deleting
all
files but will restore your setup to factory fresh condition.



--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

sfc did not fix the problem. I therefore tried the repair installation.
The system boots off the CD, ask me for the administrator password that I
enter, and then just stops (I removed and then added the password after
booting from the HD, and it still happens like that. If I enter the wrong
password, the system prompts me for the password again).

Any other ideas?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Two other things I can offer as follows:

The following assumes you have an actual XP CD as opposed to a restore
CD or
restore partition supplied by your PC manufacturer.

Go to Start, type sfc /scannow in the run box and press enter. Note,
there
is a space between sfc and the forward slash. You will be asked for
your XP
CD. Be aware, upon inserting the CD the XP setup screen may appear,
this is
not a part of sfc /scannow, rather it is being invoked by autorun.
Simply
minimize the screen and allow sfc to continue.

If the above fails to resolve the issue, try a repair install as
follows:

Be sure you are well backed up in case there is a problem from which you
are
unable to recover. NOTE, while a repair install should leave your data
files intact, if something goes wrong during the repair install, you may
be
forced to start over and do a clean install of XP. If you don't have
your
data backed up, you would lose your data should that eventuality occur.

Assuming your system is set to boot from the CD-ROM drive, boot with the
XP
CD in the drive. If it isn't or you are not sure, you need to enter the
system's BIOS. When you boot the system, the first screen usually has
instructions that if you wish to enter setup press a specific key, when
you
see that, do so. Then you will have to navigate to the boot sequence,
if
the CD-ROM drive is not first line, set it first in the boot sequence.
Save
your settings and exit with the XP CD in the drive. The system will
reboot.

Boot from the CD. If your system is set to be able to boot from the CD,
it
should detect the disk and give a brief message, during the boot up, if
you
wish to boot from the CD press any key.

Once you have pressed a key, setup should begin. You will see a
reference
asking if you need to load special drivers and another notice that if
you
wish to begin the ASR (Automatic Recovery Console) depress F2. Just let
setup run past all of that. It will continue to load files and drivers.

Then it will bring you to a screen. Eventually, you will come to a
screen
with the option to (1) setup Windows or (2) Repair Windows Installation
using the Recovery console.

The first option, to setup Windows is the one you want and requires you
to
press enter. When asked, press F8 to accept the end user agreement.
Setup
will then search for previous versions of Windows. Upon finding your
version, it will ask if you wish to Repair your current installation or
install fresh. Press R, that will run a repair installation. From
there
on, follow the screens.


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...


Michael,

I did get the upgrade advisor (version 6.0.2448.0) from the web site
you
suggested. I get the same error message:

==============================================
Setup cannot continue because the version of Windows on your computer
is
newer than the version on the CD.

Warning: If you decide to delete the newer version of Windows that is
currently installed on your computer, the files and settings cannot be
recovered.
==============================================

Any idea why I keep getting this error message?

Thanks,

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
Obviously, something is corrupted in the old account but the
information
you posted from event log is symptomatic as opposed to causal.

You might try downloading the compatibility checker from the following
site, it is known as the Upgrade Advisor:
http://www.microsoft.com/windowsxp/p...g/advisor.mspx


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

since my prior response, I have made some other discoveries:

1, drivers are up to date.

2, I have created a new account, and that account does not have the
problem with the "my computer" system folder crashing.

Does this help in figuring out the problem? (I would prefer to
continue
using the old account because of the many settings associated with
it...)

Thanks,

Clem.

"Michael Solomon (MS-MVP)" wrote in message
...
Yes, I would run the System Compatibility Check.

Also, check your device manufacturers websites for the latest
drivers.

Also, you might try temporarily disabling or otherwise uninstalling
your antivirus as sometimes antivirus software can cause this type
of
issue. Do this as a last resort if none of the above help. If it
proves to be the issue, you'll enact to contact Trend Micro for
help
with this issue.

--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...

Michael,

Thank you for your response.

I use Trend Micro Internet Security, my pattern version is
constantly
(sometimes several times daily) updated, and a system scan finds
no
viruses.

Ad-Aware SE v. 6._ w/ the latest pattern file finds only a few
tracking
cookies (deleted).

I unchecked "Automatically Restart" as you suggested, but when I
go to
"My
Computer" and click "Change a Setting," the system freezes until
I
close
the window, and no blue screen is displayed.

The event viewer shows the following info:
============================================
Event Type: Information
Event Source: Winlogon
Event Category: None
Event ID: 1002
Date: 10/26/2004
Time: 8:20:53 PM
User: N/A
Computer: DELL04
Description:
The shell stopped unexpectedly and Explorer.exe was restarted.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.
================================================== ==========


I followed that link and get this information:

++++++++++++++++++++++++++++++++++++++++++++++++++ +
Details
Product: Windows Operating System
ID: 1002
Source: Winlogon
Version: 5.0
Component: Application Event Log
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default,
the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



Version: 5.2
Symbolic Name: EVENT_SHELL_RESTARTED
Message: The shell stopped unexpectedly and %1 was
restarted.

Explanation
The shell was stopped and then restarted. By default,
the
shell
is explorer.exe; however, you might have a customized shell.


User Action
No user action is required.



--------------------------------------------------------------------------

Related Knowledge Base articles
You can find additional information on this topic
in
the
following Microsoft Knowledge Base articles:
. A security policy does not process restricted
groups
correctly
If you configure a restricted group by using Group
Policy,
the membership list is incomplete when the group is processed by
the
client.
This problem is indicated by events from the SceCle and Userenv
sources in
the application event log. For...

++++++++++++++++++++++++++++++++++++++++++++++++++ +++++

I follow the link to

Article ID : 320099





but I do not, quite honestly, understand what that article is
about.

I imagine that this might be related to installing SP2?

Any advice where to go from here? Should I use my XP CD and
generate
the
"Check System Compatibility" report?

All help is appreciated!

Clem.


"Michael Solomon (MS-MVP)" wrote in message
...
First, be sure your antivirus software has the latest definitions
and
run
a
virus scan.

Second, download, install and run Ad Awa
www.lavasoftusa.com
Note: you should always be well backed up before running an
application of
this type.

If your system is clear of viruses, open Control Panel, open
System,
go to
the Advanced tab, click Settings under Startup and Recovery,
remove
the
check from "Automatically Restart" under System Failure. This
will
cause
the system to blue screen instead of restarting on errors and the
information on the blue screen may give a clue as to the source
of
the
issue.

Open Control Panel, open Administrative Tools, open Event Viewer,
look for
errors corresponding to the crash, double click the error, the
information
contained within may give a clue as to the
source of the problem. If you don't understand the information
inside,
the
third button down in that dialog box will copy the information,
you can then paste it into a message and post it here and maybe
we
can
figure out what is going on.

Assuming you have an XP CD and not a recovery CD, place the XP CD
in
the
drive, when the setup screen appears, select "Check System
Compatibility,"
the report it generates may point to problem hardware or software
on
your
system. If you do not have an XP CD, you can download this
application
known as the Upgrade Advisor from the following site:
http://www.microsoft.com/windowsxp/p...ng/advisor.asp
Note: If you have access to a broadband connection it might be
best
to
download using that as this is a rather large download.

Check for the latest drivers for your hardware, especially your
graphics
card and soundcard and all peripherals connected to your system.
Do
not
use
Windows Update for this, go to the device manufacturer's web
sites
and if
you install updated drivers, ignore the message about drivers
being
unsigned
by Microsoft. *Before installing any drivers, be sure you are
well
backed
up and it's probably a good idea to manually create a restore
point
in
System Restore in case you have problems as a result of the
driver
update
and note, System Restore is not a substitute for a backup.
Start\All
Programs\Accessories\System Tools\System Restore


--
Michael Solomon MS-MVP
Windows Shell/User
Backup is a PC User's Best Friend
DTS-L.Org: http://www.dts-l.org/

"C. M. G." wrote in message
...
When I double-click "My Computer" on the desktop, the folder
opens,
but
almost all commands (change a setting, my network places, my
documents,
control panel) cause the "My Computer" window to freeze, and I
have
to
terminate it. I have no problem accessing the various system
folders
etc
from the "start" button.

Any idea what is going on?

Thanks,

Clem.


























 




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