If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
FAO the MS-MVP's/fax post sp2 update
Hi Russ & David, I have exactly the same problem. I went to the control
panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
Ads |
#2
|
|||
|
|||
Explain in more detail what you are doing and what happens.
Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#3
|
|||
|
|||
Russ, thank you for responsing.
I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#4
|
|||
|
|||
When the installation routine is unable to find the necessary installation
files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#5
|
|||
|
|||
Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_"
"Russ Valentine [MVP-Outlook]" wrote: When the installation routine is unable to find the necessary installation files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#6
|
|||
|
|||
Several people have successfully fixed this problem with this article:
http://support.microsoft.com/kb/884018 You cannot add a Windows component in Windows XP "This problem occurs because the security database is corrupted.". The Esentutl.exe utility procedure is listed he http://www.csd.toshiba.com/cgi-bin/tais/su/su_sc_dtlView.jsp?soid=891986&ref=AI&ct=SB&IL=EN&Q S=can't+install+windows+components&OS=&CN=10&BV_Se @@@@&BV_EngineID= ccceaddeehkgjehcgfkceghdgngdgmm.0&ProductMenu_1=(A ll+Models)&ProductMenu_2=-------------------------------&ST=1&SortOrder=LT_WEIGHT&awhit=2 Error Copying Files When Installing IIS Under Windows XP Professional The hotfix listed in the first article may resolve the issue also, however, I've not yet seen any posts that say it does. Hal -- Hal Hostetler, CPBE -- Senior Engineer/MIS -- MS MVP-S/U -- WA7BGX http://www.kvoa.com -- "When News breaks, we fix it!" KVOA Television, Tucson, AZ. NBC Channel 4 Still Cadillacin' - www.badnewsbluesband.com "Achyut" wrote in message ... Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_" "Russ Valentine [MVP-Outlook]" wrote: When the installation routine is unable to find the necessary installation files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#7
|
|||
|
|||
Where did you find it? Your OEM is responsible for providing your access to
these files. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_" "Russ Valentine [MVP-Outlook]" wrote: When the installation routine is unable to find the necessary installation files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#8
|
|||
|
|||
As I said before, the fax was working fine before, so all relevant files must
have been there earlier. The fax is not working now as explained before. This query session I started was only to find out if there is some way to recover the program. "Russ Valentine [MVP-Outlook]" wrote: Where did you find it? Your OEM is responsible for providing your access to these files. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_" "Russ Valentine [MVP-Outlook]" wrote: When the installation routine is unable to find the necessary installation files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#9
|
|||
|
|||
There are several reasons these installations fail (and many have no
solutions). The exact steps that reproduced your problem are essential in trying to troubleshoot it. For example, what was the original source of the installation files? How did you originally install the Fax program? What changes did you make to your system between the time you first installed fax and this time? What steps are you using to try to install fax and what happens when you try? The steps Hal has posted only apply to installation failures brought on by the interval installation of SP2. Other causes have other solutions. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... As I said before, the fax was working fine before, so all relevant files must have been there earlier. The fax is not working now as explained before. This query session I started was only to find out if there is some way to recover the program. "Russ Valentine [MVP-Outlook]" wrote: Where did you find it? Your OEM is responsible for providing your access to these files. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_" "Russ Valentine [MVP-Outlook]" wrote: When the installation routine is unable to find the necessary installation files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#10
|
|||
|
|||
The software was preinstalled by the OEM and I can't remember the exact
chronology of events. I don't recall any changes made in the system. Thanks anyway, for your time. "Russ Valentine [MVP-Outlook]" wrote: There are several reasons these installations fail (and many have no solutions). The exact steps that reproduced your problem are essential in trying to troubleshoot it. For example, what was the original source of the installation files? How did you originally install the Fax program? What changes did you make to your system between the time you first installed fax and this time? What steps are you using to try to install fax and what happens when you try? The steps Hal has posted only apply to installation failures brought on by the interval installation of SP2. Other causes have other solutions. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... As I said before, the fax was working fine before, so all relevant files must have been there earlier. The fax is not working now as explained before. This query session I started was only to find out if there is some way to recover the program. "Russ Valentine [MVP-Outlook]" wrote: Where did you find it? Your OEM is responsible for providing your access to these files. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi, I found the file"fxsapi.dl_" but not the one called"fxcfgwz.dl_" "Russ Valentine [MVP-Outlook]" wrote: When the installation routine is unable to find the necessary installation files (even when directed to the appropriate i386 Folder) it usually means that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. Can you find these? -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message news Russ, thank you for responsing. I have been using my windows fax which was showing up as an option when I clicked on the print button. Now I find that the fax option is not there. I don't exactly remember at what point it did the dissappearing act, probably after I uninstalled my old Office 2000 and installed Office 2003 but I am not sure. So now I went to Control panel-add/remove programs-add/remove windows components. I check the box (which was unchecked) for fax service and click next. This should have installed the fax but doesn't. It asks for the CD-ROM, which I don't have as the PC was pre-installed. (I have a very inquisitive 4 year old son who might have done something at some time but I can't be sure). Achyut "Russ Valentine [MVP-Outlook]" wrote: Explain in more detail what you are doing and what happens. Your Office version would not be in play here. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... Hi Russ & David, I have exactly the same problem. I went to the control panel-add/remove programs-ad/remove windows components and tried to load the fax software but it does seem to be there at all. The funny part is that it was there earlier, when I was using office 2000. I installed office 2003 and it seems to have dissappeared. Please help?? "Russ Valentine [MVP-Outlook]" wrote: I was simply trying to clarify whether you were really having the problem we've been trying to solve with SP2. It appears you do not. I did not want anyone to be mislead that this might be a solution for the problem you claim to address in your subject. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... alright calm down, the MICROSOFT WEBPAGE LINK which I gave TWICE says: "SYMPTOMS When you try to add a Windows component after you first install Microsoft Windows XP, you cannot add the component, and you may receive a message that is similar to the following: Files Needed The file 'file_name' on Windows XP Professional CD-ROM is needed. Type the path where the file is located, and then click OK. This problem occurs even though the file already exists in the C:\Windows\I386 folder" I'm not bothered, I fixed mine, just trying to help others, "You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received." The link showed the exact problems I had, funnily enough that's why I posted it, twice. Just forget it, if your going to funny I can't be bothered. "Russ Valentine [MVP-Outlook]" wrote in message ... I read the post. You provided no information that explains how this is related to SP2, nor the steps you used, the outcomes and the error messages you received. Still haven't. -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... You did read the post didn't you I haven't got a problem, I fixed it, but I don't know whether it was the right fix as microsoft say use it as a last resort The problem is this one: http://support.microsoft.com/kb/884018/EN-US/ the fax won't install, it either says insert xp disc (but most people have it preinstalled, and the files are already in the c:\i386 folder), or if you get pass that you get the "ghost" fax where it's there for a split second and then disappears. Thanks "Russ Valentine [MVP-Outlook]" wrote in message ... As far as the fax service is concerned, the issue is still being investigated. There are no supported solutions at this time. Could you provide detail on which problem you were having? -- Russ Valentine [MVP-Outlook] "DAVID MURPHY" wrote in message ... I have no idea what MS-MVP's mean/are but you all seem experts at windows/fax/printer problems. Alot of people seem to have problems installing the fax component after xp sp2. I found this solution and wondered whether you could check it out, it certainly worked for me: Click on the Windows Start Menu. 2. Click Run. 3. Type esentutl /p %windir%\security\database\secedit.sdb but then microsoft http://support.microsoft.com/kb/884018/EN-US/ tells us only to use it as a last resort? |
#11
|
|||
|
|||
Just for final clarification for anyone who may get confused by this and
similar threads. There are (at least) 2 separate issues being discussed he 1. When a user gets a prompt from the installation routine that it cannot find the necessary files, (even when directed to the appropriate i386 Folder) it may mean that the installation files are compressed. This is often the case when the files are pre-copied by a manufacturer on the hard drive. If you do a search for the files that the installation routine claims are missing (fxsapi.dll and fxcfgwz.dll) you won't find them, but you will find fxsapi.dl_ and fxcfgwz.dl_. These are compressed DLL files and will need to be decompressed. Double click on them and you will get a prompt for the file to use to open them. Click on BROWSE. and select Win32 Cabinet Self-Extractor, which is in the system folder. With any luck it will uncompress them all and make them visible as DLL files. The install routine still may not find these files. If so, then you must manually direct the installation routine to the i386 folder that contains these extracted files. Ultimately, solutions to this problem may have to come from the OEM. 2. Many users who have updated an older version of Windows XP to SP2 before they try to install the fax service appear to be encountering a completely different problem installing the fax service. In these cases there is no error message that the installation routine cannot find the necessary files. The installation appears to proceed without error, but when it completes there is no fax printer apparent and any attempt to send a fax results in this error message "Fax server information cannot be retrieved. The Fax Wizard will now close." This problem appears to occur because the security data base is corrupted as documented he http://support.microsoft.com/kb/884018/EN-US/ Note that this article describes a hotfix that users can obtain that might fix the problem (which has yet to be confirmed) and that Microsoft does NOT recommend simply running the Esentutl.exe utility to recover from security database corruption. In addition, the fax developers have worked on some modifications to the fxsocm.inf file that might permit installation of the fax service. This is an unsupported workaround that I can provide offline for use at your own risk if you provide a valid email address and can accept zip files as attachments. -- Russ Valentine [MVP-Outlook] "Achyut" wrote in message ... The software was preinstalled by the OEM and I can't remember the exact chronology of events. I don't recall any changes made in the system. Thanks anyway, for your time. "Russ Valentine [MVP-Outlook]" wrote: There are several reasons these installations fail (and many have no solutions). The exact steps that reproduced your problem are essential in trying to troubleshoot it. For example, what was the original source of the installation files? How did you originally install the Fax program? What changes did you make to your system between the time you first installed fax and this time? What steps are you using to try to install fax and what happens when you try? The steps Hal has posted only apply to installation failures brought on by the interval installation of SP2. Other causes have other solutions. -- Russ Valentine [MVP-Outlook] |
#12
|
|||
|
|||
Guys,
I am having similar problems, not specifically related to the fax component. Also seems to affect other windows components when you try to add them, such as "other network services", etc. I have confirmed that it is a corrupt secedit.sdb file that causes the problem (when trying to add a component you are constantly prompted for the source files, even though they are on the hard drive and in a valid source path). Also, it isn't a problem with compressed/missing source files as previously suggested. If I follow the MS KB article 884018 and remove the corrupt secedit.sdb file and generate a new one, the problem is resolved, I can add the components. The issue I then have is that by generating a new secedit.sdb database I am reverting my XP machine to "out the box" settings (registry, permissions, user rights,etc). This may break existing apps/services already installed on the machine. I have logged a call with Microsoft support - they are sending me the SP2 hotfix 884018. This is a new security DLL that can be integrated into the XP installation. This fixes *NEW* XP installations built from a distribution share. However, to fix existing XP installations they are recommending that I rebuild secedit.sdb. I have more testing to do. The Microsoft support representative also suggested to simply remove the corrupt secedit.sdb file, reboot, and then log onto the domain. The domain group policy should get applied to the XP machine and generate a new working secedit.sdb file. We shall see... |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Can't install Critical Update for Windows XP Media Center Edition2004 (KB838358) | Ant | General XP issues or comments | 7 | May 19th 05 03:21 AM |
Can't install Critical Update for Windows XP Media Center Edition2004 (KB838358) | Ant | Windows XP Help and Support | 7 | May 19th 05 03:21 AM |
FAO the MS-MVP's/fax post sp2 update | DAVID MURPHY | Windows Service Pack 2 | 2 | February 10th 05 09:36 PM |
Removing SP2 update before it installs | zazzo | Windows Service Pack 2 | 8 | October 10th 04 08:30 PM |
Windows Update Hiding SP2? | Michael Mauzey | Windows Service Pack 2 | 6 | October 9th 04 07:36 PM |