Unable to install HP G95 printer on XP SP2 (works fine on Win2k)

I have 3 machines connected to network via Netgear router. Installed HP s/w
on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server.
When I try to install s/w on either desktop or laptop running XP SP2 software
hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as
'conect printer conected to network' and on clicking the next button nothing
happens. HP aren't being too helpful, now suggesting I install a printer
only driver, yet their website does indicate the combo is all compatible. I
can ping the printer from my xp machine no problem.

Has anyone got any ideas as to what may be causing the problem please?
--
Stuart

Did you try closing the build in firewall on the SP2 PCs?
--
Cari (MS-MVP)
Printing & Imaging



"Stuart" wrote in message
...
I have 3 machines connected to network via Netgear router. Installed HP
s/w
on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server.
When I try to install s/w on either desktop or laptop running XP SP2
software
hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as
'conect printer conected to network' and on clicking the next button
nothing
happens. HP aren't being too helpful, now suggesting I install a printer
only driver, yet their website does indicate the combo is all compatible.
I
can ping the printer from my xp machine no problem.

Has anyone got any ideas as to what may be causing the problem please?
--
Stuart

I downloaded and installed the 64MB file "HP OfficeJet software/driver".

When adding the printer, I specified network printer by IP address. In the
router, I had assigned fixed IP addresses for each of our hardware
addreesses (MAC addresses).

Our computers get their IP addresses using DHCP. The printers are fixed.

I use Norton Internet Security 2005, and I didn't not have to do any special
firewall settings.

If your printers are to have DHCP addresses, I don't know the answer.


"Stuart" wrote in message
...
I have 3 machines connected to network via Netgear router. Installed HP
s/w
on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server.
When I try to install s/w on either desktop or laptop running XP SP2
software
hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as
'conect printer conected to network' and on clicking the next button
nothing
happens. HP aren't being too helpful, now suggesting I install a printer
only driver, yet their website does indicate the combo is all compatible.
I
can ping the printer from my xp machine no problem.

Has anyone got any ideas as to what may be causing the problem please?
--
Stuart

The firewall on XP is permantly disabled as I use Zone Alarm, which I also
disabled.
--
Stuart


"Cari (MS-MVP)" wrote:

Did you try closing the build in firewall on the SP2 PCs?
--
Cari (MS-MVP)
Printing & Imaging



"Stuart" wrote in message
...
I have 3 machines connected to network via Netgear router. Installed HP
s/w
on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server.
When I try to install s/w on either desktop or laptop running XP SP2
software
hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as
'conect printer conected to network' and on clicking the next button
nothing
happens. HP aren't being too helpful, now suggesting I install a printer
only driver, yet their website does indicate the combo is all compatible.
I
can ping the printer from my xp machine no problem.

Has anyone got any ideas as to what may be causing the problem please?
--
Stuart

John,

Thanks for the reply. I haven't had the cjhance to worry about IP
addresses, I can't as yet load the software, when I attempt to install it it
creates an error and stops. If I use a lower level setup file to install it
gets as a far as selecting local or network and the next button fails to
operate, it moves but I don't proceed.

It must be a conflict somewhere, but where? Given that it's XP, c/w HP
printer , hp print server and the same Netgear router for both connections,
I'd have thought that this oproblem would have been seen before.

--
Stuart


"JohnF" wrote:

I downloaded and installed the 64MB file "HP OfficeJet software/driver".

When adding the printer, I specified network printer by IP address. In the
router, I had assigned fixed IP addresses for each of our hardware
addreesses (MAC addresses).

Our computers get their IP addresses using DHCP. The printers are fixed.

I use Norton Internet Security 2005, and I didn't not have to do any special
firewall settings.

If your printers are to have DHCP addresses, I don't know the answer.


"Stuart" wrote in message
...
I have 3 machines connected to network via Netgear router. Installed HP
s/w
on Win 2k machine, works fine printing to HP G95 c/w HP 300X print server.
When I try to install s/w on either desktop or laptop running XP SP2
software
hangs. I've closed down ZoneAlarm and AVG antivirus. I get as far as
'conect printer conected to network' and on clicking the next button
nothing
happens. HP aren't being too helpful, now suggesting I install a printer
only driver, yet their website does indicate the combo is all compatible.
I
can ping the printer from my xp machine no problem.

Has anyone got any ideas as to what may be causing the problem please?
--
Stuart