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Trogen infection
I have gotten notice that I have:
1) Trogen downloader Alchemic.A 2)Trogenhorse downloader.AS Both of these are in WINDOWS, and I am told to run the AVG for Window's, but do not know how to do that. I am very new and learning the computer by trial and error. This last week mostly by error. I have grisoft AVG, and have tried to clear these up, by putting them in the Virus vault, but when I do this, the computer freezes up, and I have to reboot, and loose everything that I have started. I retry and the same thing happens. It will not clear either virus, nor will it put it in the vault. H E L P I've been trying to clear this up for a week now, and am at my wit's end. I did not use the Norton's offer when I bought this machine in 2002, is there any way or how do I go about installing the "trial offer" ? Is it still available to me? Please Advise. Thank you in advance for any suggestions and help given Jo Ann J. Campbell |
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#2
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Trogen infection
Jo Ann;
Follow steps #1 thru #4 on this link: http://www3.telus.net/dandemar/slowcom.htm You may want to run more than one of the online scanners. Enable the firewall if not already enabled before you start: http://support.microsoft.com/?kbid=283673 Follow this to help prevent this in the futu http://www3.telus.net/dandemar/security.htm -- Jupiter Jones [MVP] http://www3.telus.net/dandemar/ "Jo Ann J. Campbell" wrote in message ... I have gotten notice that I have: 1) Trogen downloader Alchemic.A 2)Trogenhorse downloader.AS Both of these are in WINDOWS, and I am told to run the AVG for Window's, but do not know how to do that. I am very new and learning the computer by trial and error. This last week mostly by error. I have grisoft AVG, and have tried to clear these up, by putting them in the Virus vault, but when I do this, the computer freezes up, and I have to reboot, and loose everything that I have started. I retry and the same thing happens. It will not clear either virus, nor will it put it in the vault. H E L P I've been trying to clear this up for a week now, and am at my wit's end. I did not use the Norton's offer when I bought this machine in 2002, is there any way or how do I go about installing the "trial offer" ? Is it still available to me? Please Advise. Thank you in advance for any suggestions and help given Jo Ann J. Campbell |
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