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#1
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IE9 - Problem Viewing e-mail...
Here is an interesting problem...
I just migrated our Office Manager onto a new machine runing Win7 x64. Everything went very well. Until... IE9 came out! Here is the problem. We are currently using GoldMine V6.7 for our e-mail client (as well as other things). When an e-mail comes in which is HTML, it invokes IE for viewing of the e-mail. Goldmine is a NETWORK based program and is NOT installed on the local machine - it is run from the server, and accesses data on the server. On a machine with IE8 installed, HTML e-mails can be viewed just fine. On a machine where IE9 is installed, HTML e-mails appear blank. The Office Manager uninstalled IE9 and she can see all her e-mails again! Any ideas what is going on here and how to correct it??? Thanks! |
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#2
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IE9 - Problem Viewing e-mail...
On 07 Apr 2011, Newman wrote in
alt.windows7.general: Any ideas what is going on here and how to correct it??? No, but it sounds like more of a Goldmine issue than a Windows 7 issue. Have you contacted Goldmine? If there is a general problem with their product and Microsoft's latest browser they must surely be aware of it and have or are working on a solution. |
#3
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IE9 - Problem Viewing e-mail...
As a test, I had the Office Manager uninstall and re-install IE9.
When IE9 is installed, HTML e-mails cannot be viewed, and when IE8 is installed, HTML e-mails CAN be viewed. Clearly, the problem lies with IE9. Goldmine V6.7 is no longer officially supported, so that is a dead end. Goldmine had an issue years ago where two versions of Adbobe Acrobat were installed on the same system, and the wrong one was invoked to try and view e-mail attachements. Eventually this was discovered, and an edit to a registry entry rectified the problem. I suspect this is a similar problem - There is a registry entry somewhere which is not passing all the parameters to IE9 - but I cannot confirm this. On Thu, 07 Apr 2011 13:26:10 -0400, Nil wrote: On 07 Apr 2011, Newman wrote in alt.windows7.general: Any ideas what is going on here and how to correct it??? No, but it sounds like more of a Goldmine issue than a Windows 7 issue. Have you contacted Goldmine? If there is a general problem with their product and Microsoft's latest browser they must surely be aware of it and have or are working on a solution. |
#4
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IE9 - Problem Viewing e-mail...
"Newman" wrote in message ... As a test, I had the Office Manager uninstall and re-install IE9. When IE9 is installed, HTML e-mails cannot be viewed, and when IE8 is installed, HTML e-mails CAN be viewed. Clearly, the problem lies with IE9. No, clearly the problem is an incompatibility between Goldmine and IE9. Goldmine V6.7 is no longer officially supported, so that is a dead end. That should actually be a tell as to where the fault probably lies... Goldmine had an issue years ago where two versions of Adbobe Acrobat were installed on the same system, and the wrong one was invoked to try and view e-mail attachements. Eventually this was discovered, and an edit to a registry entry rectified the problem. I suspect this is a similar problem - There is a registry entry somewhere which is not passing all the parameters to IE9 - but I cannot confirm this. So if the program isn't passing all the required parameters to IE9, how is that an IE9 issue? Anyway, try this... In IE9 hit the F12 button to bring up the developer menu. Under Browser mode, what it is in? Whatever level it is in, dial it back a notch. You may have to drop as far back as IE7 mode. If you are using a Windows domain with Win7 machines that are domain joined you can set IE compatibility modes per website and push those settings down to all machines via GPOs. |
#5
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IE9 - Problem Viewing e-mail...
On 07 Apr 2011, Newman wrote in
alt.windows7.general: As a test, I had the Office Manager uninstall and re-install IE9. When IE9 is installed, HTML e-mails cannot be viewed, and when IE8 is installed, HTML e-mails CAN be viewed. Clearly, the problem lies with IE9. Not clear to me. Internet Explorer is a web browser. It does what it's programmed to do. It's not designed to interoperate with Goldmine. If Goldmine to latch onto it, it has to be programmed to do so. In other words, it's Goldmine's programmer's responsibility to make it work, not IE's. I do hope you can find a solution, but if you have to stick with IE8 I don't think that's such a terrible thing. In most corporate environments they don't want people upgrading important OS components on their own, anyway, because that can break important business applications. |
#6
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IE9 - Problem Viewing e-mail...
Newman wrote:
As a test, I had the Office Manager uninstall and re-install IE9. When IE9 is installed, HTML e-mails cannot be viewed, and when IE8 is installed, HTML e-mails CAN be viewed. Clearly, the problem lies with IE9. Not necessarily. It could be an incompatibility with settings for IE that changed from version 8 to 9. For example, the DEP option (Internet Options - Advanced tab - Enable memory protection to help mitigate online attacks) became available in IE7 but it was left disabled due to concerns that many apps that had poor memory management would fail when IE7 was used, so Microsoft gave developers more time to fix their add-ons to IE by leaving DEP disabled in IE7. It was available but just not enabled by default. Then in IE8, the DEP option was still there but now it got enabled by default. Lots of add-ons started to puke because DEP was turned on because of their poor code which its authors never fixed (until now when they got forced to or otherwise convinced their users to reduce stability and security of IE by disabling the DEP option). So IE7 introduced the option but it was disabled by default so add-ons continued running as before. In IE8, the option got enabled by default which exposed all the poorly coded add-ons. So it could be a setting used by IE9 that changes from the defaults for prior versions that Goldmine doesn't like. With IE9 installed, have you tried resetting it (Internet Options - Advanced tab - Reset)? If that doesn't help, you might want to start investigating the settings under the Security or Advanced tabs. You might also want to reset all the security zones to their default settings. Goldmine V6.7 is no longer officially supported, so that is a dead end. That's for sure. Read: http://wizard-systems.typepad.com/go...test-news.html Apparently it's up to version 9 and *may* support IE9 but the next version (10?) will add IE9 support. So you are using an really old version of Goldmine. Since this is for business use, it is considered a normal business expense to maintain software at a *supported* version. If your company is unwilling to migrate to a supported version of Goldmine then it also has deemed it mandatory that none of its servers and workstations be updated beyond the software that was supported by THAT old version of Goldmine. Stop updating your hosts! That is YOUR decision to stick with the old version of Goldmine so it is also YOUR decision that you must get stuck back on versions of other old software, including Internet Explorer (and probably Windows and any other dependencies on other software). You don't move forward in software versions if your critical applications won't be supported. |
#7
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IE9 - Problem Viewing e-mail...
Hi Seth!
On Thu, 7 Apr 2011 15:39:01 -0400, "Seth" wrote: "Newman" wrote in message .. . As a test, I had the Office Manager uninstall and re-install IE9. When IE9 is installed, HTML e-mails cannot be viewed, and when IE8 is installed, HTML e-mails CAN be viewed. Clearly, the problem lies with IE9. No, clearly the problem is an incompatibility between Goldmine and IE9. Agreed Goldmine V6.7 is no longer officially supported, so that is a dead end. That should actually be a tell as to where the fault probably lies... Goldmine had an issue years ago where two versions of Adbobe Acrobat were installed on the same system, and the wrong one was invoked to try and view e-mail attachements. Eventually this was discovered, and an edit to a registry entry rectified the problem. I suspect this is a similar problem - There is a registry entry somewhere which is not passing all the parameters to IE9 - but I cannot confirm this. So if the program isn't passing all the required parameters to IE9, how is that an IE9 issue? Well it just means that IE8 and IE9 operate differently. Anyway, try this... In IE9 hit the F12 button to bring up the developer menu. Under Browser mode, what it is in? Whatever level it is in, dial it back a notch. You may have to drop as far back as IE7 mode. I'll check that. If you are using a Windows domain with Win7 machines that are domain joined you can set IE compatibility modes per website and push those settings down to all machines via GPOs. We are indeed in that setting, and this is good to know. However Goldmine does an internal call to IE to use it as an HTML e-mail viewed. We are not actually browsing a site, so I am not sure this would help with the existing problem. |
#8
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IE9 - Problem Viewing e-mail...
"Newman" wrote in message ... Hi Seth! On Thu, 7 Apr 2011 15:39:01 -0400, "Seth" wrote: "Newman" wrote in message . .. As a test, I had the Office Manager uninstall and re-install IE9. When IE9 is installed, HTML e-mails cannot be viewed, and when IE8 is installed, HTML e-mails CAN be viewed. Clearly, the problem lies with IE9. No, clearly the problem is an incompatibility between Goldmine and IE9. Agreed Well that's different than your previous statement of this being a problem with IE9. Goldmine V6.7 is no longer officially supported, so that is a dead end. That should actually be a tell as to where the fault probably lies... Goldmine had an issue years ago where two versions of Adbobe Acrobat were installed on the same system, and the wrong one was invoked to try and view e-mail attachements. Eventually this was discovered, and an edit to a registry entry rectified the problem. I suspect this is a similar problem - There is a registry entry somewhere which is not passing all the parameters to IE9 - but I cannot confirm this. So if the program isn't passing all the required parameters to IE9, how is that an IE9 issue? Well it just means that IE8 and IE9 operate differently. Well yeah. If they operated the same, what would be the point of a new version? Anyway, try this... In IE9 hit the F12 button to bring up the developer menu. Under Browser mode, what it is in? Whatever level it is in, dial it back a notch. You may have to drop as far back as IE7 mode. I'll check that. If you are using a Windows domain with Win7 machines that are domain joined you can set IE compatibility modes per website and push those settings down to all machines via GPOs. We are indeed in that setting, and this is good to know. However Goldmine does an internal call to IE to use it as an HTML e-mail viewed. We are not actually browsing a site, so I am not sure this would help with the existing problem. When viewing an email, is there an address bar present? What does it show? See, even if viewing a locally hosted HTML file (like if Goldmine dumps it down to the user TEMP folder and launches IE to view the local file from there, that could possibly be added to the compat mode list. Or, see if in Goldmine there is a way to set a custom HTML tag within the top of the HTML file that will tell the browser what compatibility mode to switch to. Either way, honestly, this is a Goldmine issue and not IE. This would be like blaming a Crysis2 for not running on a P4. If you want to run the latest and greatest, the old crap has to keep up. Crysis2 won't lower itself to run on a P4, you need a better machine to run it. If Goldmine isn't ready to run with a more modern browser, then either dump Goldmine, get them to keep up with technology or make sure your users don't upgrade till Goldmine is ready. |
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