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Unable to update windows XP
My internet is doing some strange things, such as it keeps forgetting
the home page I have set and going to "blank page" as my home page. I think it's also trying to let viruses in because I keep getting pop up windows about winning a gift certificate from Wal Mart or my system reg is infected, etc. I believe I'm having problems because my windows XP is not up to date. I've been trying to update windows XP (from their website) and keep getting this error message: [Error number: 0x80072EFF] When I go into Start - All Programs - Windows Update, it won't even open up the page to do the update. When I click diagnose problem, I keep getting a message telling me to: refresh page, check spelling, or try going to the site from a link (which is not provided). When I click on the link to "View last diagnostic log," this is what it says: ?xml version="1.0" ? ?xml-stylesheet type='text/xsl' href="xpnetdiag.xsl" ? xpnetdiag title Network Diagnostics for Windows XP /title lastRunText Last diagnostic run time: /lastRunText rejectText REJECT /rejectText indeterminateText INDETERMINATE /indeterminateText confirmText CONFIRM /confirmText timeStamp 12/26/10 18:52:46 /timeStamp component name="HTTP, HTTPS, FTP Diagnostic" startDiagnosisTime="12/26/10 18:52:46" rootCause name="HTTP, HTTPS, FTP connectivity" status="reject" trace traceType="info" text="HTTP: Successfully connected to www.microsoft.com." /trace trace traceType="info" text="FTP (Passive): Successfully connected to ftp.microsoft.com." /trace trace traceType="info" text="HTTPS: Successfully connected to www.microsoft.com." /trace /rootCause /component Any ideas about how I can resolve this and update my windows? TIA :-) |
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Unable to update windows XP
0x80072EFF = ERROR_INTERNET_CONNECTION_Reset
You may encounter temporary connection-related errors when you use Windows Update or Microsoft Update to install updates: http://support.microsoft.com/kb/836941 However, there is a very good chance are that you are seeing the affects of a hijackware infection. 1. See if you can download/run the MSRT manually: http://www.microsoft.com/security/ma...e/default.mspx NB: Run the FULL scan, not the QUICK scan! 2. WinXP ONLY!! = Run the Windows Live Safety Center's 'Protection' scan (only!) in Safe Mode with Networking, if need be: http://onecare.live.com/site/en-us/center/howsafe.htm 3. Run a /thorough/ check for hijackware, including posting the requested logs in an appropriate forum, not here. Checking for/Help with Hijackware http://aumha.net/viewtopic.php?f=30&t=4075 http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/data/prevention.htm http://inetexplorer.mvps.org/tshoot.html http://www.mvps.org/sramesh2k/Malware_Defence.htm http://www.elephantboycomputers.com/...moving_Malware **Seek expert assistance in http://spywarehammer.com/simplemachi...php?board=10.0, http://forums.spybot.info/forumdisplay.php?f=22, http://aumha.net/viewforum.php?f=30, or other appropriate forums.** If the procedures look too complex - and there is no shame in admitting this isn't your cup of tea - take the machine to a local, reputable and independent (i.e., not BigBoxStoreUSA) computer repair shop. ===================== Start a free Windows Update support incident request: https://support.microsoft.com/oas/de...spx?gprid=6527 Support for Windows Update: http://support.microsoft.com/gp/wusupport For home users, no-charge support is available by calling 1-866-PCSAFETY in the United States and in Canada or by contacting your local Microsoft subsidiary. There is no-charge for support calls that are associated with security updates. -- Peter Please Reply to Newsgroup for the benefit of others Requests for assistance by email can not and will not be acknowledged. This posting is provided "AS IS" with no warranties, and confers no rights. http://www.microsoft.com/protect |
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