blue screen of death

I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp
installed. The boot-up shows the first horizontal windows status bar
but then revers to a blue screen error message saying that "windows
had to halt as continuing would damage the computer". It goes on to
say that my video display driver is damaged.

Im suspicious of this as I've been unable to start the thing in safe
mode. A week earlier.. I downloaded the microsoft malware software and
detected/fixed (Or so I thought) a malware item on my machine

I have been able to start it in safe mode with command prompt.. Can I
use this as a way in to fix the problem?

Do I need to set up a boot disk? I have Mcaffee anti-virus which works
well as you can tell.

Does the blue screen have the word STOP followed by a hexadecimal number
that begins with 0x000... and a message that looks LIKE_THIS?
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazine
http://www.pcmag.com/article2/0,2817,2330952,00.asp

sw wrote:
I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp
installed. The boot-up shows the first horizontal windows status bar
but then revers to a blue screen error message saying that "windows
had to halt as continuing would damage the computer". It goes on to
say that my video display driver is damaged.

Im suspicious of this as I've been unable to start the thing in safe
mode. A week earlier.. I downloaded the microsoft malware software and
detected/fixed (Or so I thought) a malware item on my machine

I have been able to start it in safe mode with command prompt.. Can I
use this as a way in to fix the problem?

Do I need to set up a boot disk? I have Mcaffee anti-virus which works
well as you can tell.

On Oct 6, 2:01*pm, Leonard Grey wrote:
Does the blue screen have the word STOP followed by a hexadecimal number
that begins with 0x000... and a message that looks LIKE_THIS?
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp



sw wrote:
I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp
installed. The boot-up shows the first horizontal windows status bar
but then revers to a blue screen error message saying that "windows
had to halt as continuing would damage the computer". *It goes on to
say that my video display driver is damaged.

Im suspicious of this as I've been unable to start the thing in safe
mode. A week earlier.. I downloaded the microsoft malware software and
detected/fixed (Or so I thought) a malware item on my machine

I have been able to start it in safe mode with command prompt.. Can I
use this as a way in to fix the problem?

Do I need to set up a boot disk? I have Mcaffee anti-virus which works
well as you can tell.- Hide quoted text -

- Show quoted text -

Yes it does.. there are at least 5 of these numbers. Im not at the
machine right now but can pass them on tomorrow if that is of issue.

We need to know (at least):

1- Your version of Windows (including the service pack)
2- the numbers/letters after 0x00...
3- The NAME_OF_THE_ERROR
4- The exact circumstances under which you see the error.
5- Any changes to the hardware or software made recently before the
error message started appearing.
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazine
http://www.pcmag.com/article2/0,2817,2330952,00.asp

sw wrote:
On Oct 6, 2:01 pm, Leonard Grey wrote:
Does the blue screen have the word STOP followed by a hexadecimal number
that begins with 0x000... and a message that looks LIKE_THIS?
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp



sw wrote:
I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp
installed. The boot-up shows the first horizontal windows status bar
but then revers to a blue screen error message saying that "windows
had to halt as continuing would damage the computer". It goes on to
say that my video display driver is damaged.
Im suspicious of this as I've been unable to start the thing in safe
mode. A week earlier.. I downloaded the microsoft malware software and
detected/fixed (Or so I thought) a malware item on my machine
I have been able to start it in safe mode with command prompt.. Can I
use this as a way in to fix the problem?
Do I need to set up a boot disk? I have Mcaffee anti-virus which works
well as you can tell.- Hide quoted text -
- Show quoted text -

Yes it does.. there are at least 5 of these numbers. Im not at the
machine right now but can pass them on tomorrow if that is of issue.

On Oct 6, 2:23*pm, Leonard Grey wrote:
We need to know (at least):

1- Your version of Windows (including the service pack)
2- the numbers/letters after 0x00...
3- The NAME_OF_THE_ERROR
4- The exact circumstances under which you see the error.
5- Any changes to the hardware or software made recently before the
error message started appearing.
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp



sw wrote:
On Oct 6, 2:01 pm, Leonard Grey wrote:
Does the blue screen have the word STOP followed by a hexadecimal number
that begins with 0x000... and a message that looks LIKE_THIS?
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp

sw wrote:
I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp
installed. The boot-up shows the first horizontal windows status bar
but then revers to a blue screen error message saying that "windows
had to halt as continuing would damage the computer". *It goes on to
say that my video display driver is damaged.
Im suspicious of this as I've been unable to start the thing in safe
mode. A week earlier.. I downloaded the microsoft malware software and
detected/fixed (Or so I thought) a malware item on my machine
I have been able to start it in safe mode with command prompt.. Can I
use this as a way in to fix the problem?
Do I need to set up a boot disk? I have Mcaffee anti-virus which works
well as you can tell.- Hide quoted text -
- Show quoted text -

Yes it does.. there are at least 5 of these numbers. *Im not at the
machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text -

- Show quoted text -

Windows XP Media Center with SP3.

Message is:
"a problem has been detected and windows has been shut down to prevent
damage to your computer
the video driver failed to initialize
if this is the first time you've seen this Stop error screen, restart
your computer
if this screen appears again, follow these steps
check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software
manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or
shadowing. If you need to use Safe Mode to remove or disable
components, restart your computer, press F8 to select Advanced Startup
Options, and then select Safe Mode.

Technical Information:
*** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000)
Beginning dump of physical memory
Dumping physical memory to disk: " (this counts from 1 to 100) then it
says to contact technical assistance and the computer tries to
restart.

Sequence:
Computer is turned on...boot extends to show the "Microsoft Windows
XP" with icon and horizontal progress bar.. screen is then blank for
15 seconds.. and the blue screen with note (text shown above) comes
up..

The only change I can think of is software related.. A program called
XP Antivirus installed itself on my computer while my son was using
it. I got Mcaffee to find it and kick it off. I A few days later I
installed SP 3. 1 week after that I installed the Malicious software
removal tool. Ran it and found an item which I then deleted.

2 days later I received this problem message.(text noted above)

My USB mouse has been acting errantly.

Thankyou in advance for your help on this matter

It's possible that your computer is still infected.

To resolve the video card issue: Start your computer in Safe Mode. Once
in Safe Mode go to Control Panel Add or Remove Programs and uninstall
your video card software. Then go to Device Manager and uninstall the
video card itself. Let your computer restart normally. Windows will
detect your video card and will install its own driver. Then go to the
website of your video card maker and obtain the latest driver. Follow
the driver installation procedures to the letter.
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazine
http://www.pcmag.com/article2/0,2817,2330952,00.asp

sw wrote:
On Oct 6, 2:23 pm, Leonard Grey wrote:
We need to know (at least):

1- Your version of Windows (including the service pack)
2- the numbers/letters after 0x00...
3- The NAME_OF_THE_ERROR
4- The exact circumstances under which you see the error.
5- Any changes to the hardware or software made recently before the
error message started appearing.
---
Leonard Grey
Errare humanum est

"A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp



sw wrote:
On Oct 6, 2:01 pm, Leonard Grey wrote:
Does the blue screen have the word STOP followed by a hexadecimal number
that begins with 0x000... and a message that looks LIKE_THIS?
---
Leonard Grey
Errare humanum est
"A Day in the Life of a Web 2.0 Hacker" - PC Magazinehttp://www.pcmag.com/article2/0,2817,2330952,00.asp
sw wrote:
I have a clone laptop which has been working well until this week. My
screen turns blue when the machine boots up. I have windows xp
installed. The boot-up shows the first horizontal windows status bar
but then revers to a blue screen error message saying that "windows
had to halt as continuing would damage the computer". It goes on to
say that my video display driver is damaged.
Im suspicious of this as I've been unable to start the thing in safe
mode. A week earlier.. I downloaded the microsoft malware software and
detected/fixed (Or so I thought) a malware item on my machine
I have been able to start it in safe mode with command prompt.. Can I
use this as a way in to fix the problem?
Do I need to set up a boot disk? I have Mcaffee anti-virus which works
well as you can tell.- Hide quoted text -
- Show quoted text -
Yes it does.. there are at least 5 of these numbers. Im not at the
machine right now but can pass them on tomorrow if that is of issue.- Hide quoted text -
- Show quoted text -

Windows XP Media Center with SP3.

Message is:
"a problem has been detected and windows has been shut down to prevent
damage to your computer
the video driver failed to initialize
if this is the first time you've seen this Stop error screen, restart
your computer
if this screen appears again, follow these steps
check to make sure any new hardware or software is properly installed.
If this is a new installation, ask your hardware or software
manufacturer for any windows updates you might need.
If problems continue, disable or remove any newly installed hardware
or software. Disable BIOS memory options such as caching or
shadowing. If you need to use Safe Mode to remove or disable
components, restart your computer, press F8 to select Advanced Startup
Options, and then select Safe Mode.

Technical Information:
*** Stop: 0x000000B4 (0x82A43008, 0x82A44000, 0x82A3E000, 0x00050000)
Beginning dump of physical memory
Dumping physical memory to disk: " (this counts from 1 to 100) then it
says to contact technical assistance and the computer tries to
restart.

Sequence:
Computer is turned on...boot extends to show the "Microsoft Windows
XP" with icon and horizontal progress bar.. screen is then blank for
15 seconds.. and the blue screen with note (text shown above) comes
up..

The only change I can think of is software related.. A program called
XP Antivirus installed itself on my computer while my son was using
it. I got Mcaffee to find it and kick it off. I A few days later I
installed SP 3. 1 week after that I installed the Malicious software
removal tool. Ran it and found an item which I then deleted.

2 days later I received this problem message.(text noted above)

My USB mouse has been acting errantly.

Thankyou in advance for your help on this matter