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#1
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Windows XP Explorer Restarts without warning
I am running Windows XP Pro SP2 (but have had the same problem with XP Home
SP1 & SP2). Basically, when exploring the files on my hard drive Windows Explorer (Taskbar and everything) momentarily goes blank and then restarts. It doesn't load all the icons in the lower right corner but I believe they are still running. I used to think this had to do with viewing large (~2mb) pictures but it also happens when viewing other files as well. There doesn't appear to be a trigger for this as it can happen anytime after exploring some files. Please help me! Rich |
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#2
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Windows XP Explorer Restarts without warning
Rich, rt click MyComputerselect PropertiesAdvancedStartup and
Recovery-SettingsUncheck Automatically Restart Box. Next time you may get a error message. "Rich Bresnahan" wrote in message ... I am running Windows XP Pro SP2 (but have had the same problem with XP Home SP1 & SP2). Basically, when exploring the files on my hard drive Windows Explorer (Taskbar and everything) momentarily goes blank and then restarts. It doesn't load all the icons in the lower right corner but I believe they are still running. I used to think this had to do with viewing large (~2mb) pictures but it also happens when viewing other files as well. There doesn't appear to be a trigger for this as it can happen anytime after exploring some files. Please help me! Rich |
#3
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Windows XP Explorer Restarts without warning
these so called patches are meant to fix problems that people encounter when
using there computer. they are not mandatory and i quarantee you will see a sp3+4+5 before long. i would uninstall and see what happens. sp's tend to creat problems on comp's that dont need em "Rich Bresnahan" wrote: I am running Windows XP Pro SP2 (but have had the same problem with XP Home SP1 & SP2). Basically, when exploring the files on my hard drive Windows Explorer (Taskbar and everything) momentarily goes blank and then restarts. It doesn't load all the icons in the lower right corner but I believe they are still running. I used to think this had to do with viewing large (~2mb) pictures but it also happens when viewing other files as well. There doesn't appear to be a trigger for this as it can happen anytime after exploring some files. Please help me! Rich |
#4
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Windows XP Explorer Restarts without warning
Right click My Computer click Properties Advanced tab.
Settings button in the [Startup and Recovery] section. Remove the checkmark from [Automatically Restart] in [System Failure] section. regards, ssg MS-MVP Rich Bresnahan wrote: I am running Windows XP Pro SP2 (but have had the same problem with XP Home SP1 & SP2). Basically, when exploring the files on my hard drive Windows Explorer (Taskbar and everything) momentarily goes blank and then restarts. It doesn't load all the icons in the lower right corner but I believe they are still running. I used to think this had to do with viewing large (~2mb) pictures but it also happens when viewing other files as well. There doesn't appear to be a trigger for this as it can happen anytime after exploring some files. Please help me! Rich |
#5
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Windows XP Explorer Restarts without warning
Thanks Barry. I have received some additional information thanks to your
suggestion. I get the XP Error Message with the following information: "AppName: explorer.exe AppVer: 6.0.2900.2180 ModName: shell32.dll ModVer: 6.0.2900.2180 Offset: 00025882" In my event viewer I also get the following information: Application Error: Faulting application explorer.exe, version 6.0.2900.2180, faulting module shell32.dll, version 6.0.2900.2180, fault address 0x00025882. 3 minutes later I have another Application Error: Fault bucket 129586770. DrWatson reports: "The application, C:\WINDOWS\Explorer.EXE, generated an application error The error occurred on 12/18/2004 @ 18:19:19.203 The exception generated was c0000005 at address 7C9E5882 (SHELL32!ILFindLastID) Any further suggestions/comments? Rich "Rich Barry" wrote: Rich, rt click MyComputerselect PropertiesAdvancedStartup and Recovery-SettingsUncheck Automatically Restart Box. Next time you may get a error message. "Rich Bresnahan" wrote in message ... I am running Windows XP Pro SP2 (but have had the same problem with XP Home SP1 & SP2). Basically, when exploring the files on my hard drive Windows Explorer (Taskbar and everything) momentarily goes blank and then restarts. It doesn't load all the icons in the lower right corner but I believe they are still running. I used to think this had to do with viewing large (~2mb) pictures but it also happens when viewing other files as well. There doesn't appear to be a trigger for this as it can happen anytime after exploring some files. Please help me! Rich |
#6
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Windows XP Explorer Restarts without warning
"=?Utf-8?B?UmljaCBCcmVzbmFoYW4=?=" writes:
I am running Windows XP Pro SP2 (but have had the same problem with XP Home SP1 & SP2). Basically, when exploring the files on my hard drive Windows Explorer (Taskbar and everything) momentarily goes blank and then restarts. It doesn't load all the icons in the lower right corner but I believe they are still running. I used to think this had to do with viewing large (~2mb) pictures but it also happens when viewing other files as well. There doesn't appear to be a trigger for this as it can happen anytime after exploring some files. Please help me! Rich It isn't clear that the Windows Explorer picture viewing crashes are the result of the same bug as eveyone else's Windows Explorer crashes but maybe something in this will help you. New developments listed at the bottom of this, but still no fix, yet. There have now been over 200 people reporting very similar problems to what you are reporting. Some find that anything which uses Windows Explorer (Recycle bin, folder shortcuts, control panel, search, etc) all have a similar problem. Some find that right clicks are their major problem. Some find any click. Some find it crashes on open. Some find it refuses any clicks. Some claim they know how to fix this but I've read the tens of thousands of postings on SP2 and I don't think you will find any with "the fix" for this, at least not yet. Less than a dozen people ever reported finding a solution for this. But, some find it will work when you boot in safe mode. And, some find it will work when you create a new user and switch to that user to try it. One of those might be a temporary work-around till you get an answer. Some claim it is all spyware and viruses but I haven't seen any posting that confirmed this for the Windows Explorer problem. I carefully and repeatedly checked, no viruses or spyware and my windows explorer locks up every time. Late breaking news, after hundreds of people reporting this problem, ONE person did let me know that trendmicro actually found a WORM_SDDROP.A virus/worm, he removed that and it appeared to solve his problem, so that's 10,000 times people chanting "it's all viruses and spyware" and one correct diagnosis Some claim it is all "bad applications" like Divx or Spy Sweeper being installed that is responsible for this, a very few people have confirmed this appeared to be the source of their problem but others have these installed and have no problem, most reporting the problem don't have these installed and still have the problem. I don't have either and it locks up every time. And unfortunately there is still no list of specific files known to cause this. Some claim it is all "ShellExtensions", little accessory gadgets that sort of script extra cute features. The advice for that is to install free ShellExView and to try (carefully) disabling these features one at a time, if turning one off doesn't do anything then turn it back on and try again. I did that with all 75 at once and it made no difference at all. Two people have reported that disabling one extension they had did appear to fix their problem. Some claim it is all "corrupted user profiles" that are the cause of this but I've never been able to track down a tool that would check a user profile to see if it was corrupted. There was one web page that Microsoft had which described a way of reporting errors found in this but this doesn't appear feasible for XP. You can try to uninstall SP2, there are various descriptions of how to do that, using Control Panel/Add-Remove Programs or using a Restore point or doing a Repair Install of Windows or reformatting your hard drive, each of those is a bigger hammer than the previous method, but a number of folks have reported having various problems when they try to remove SP2 or after they do so. To be fair, SP2 probably fixes thousands of small and massive bugs in Windows XP and if you can get it to work it is probably a good thing to have. You can escalate to Microsoft, go to http://support.microsoft.com/windowsxpsp2 and give them all the details and clues and patterns you can find. There is no guarantee that their analysis or directions will be correct or even not make it worse. They told me I must "have some corrupted files, repair windows back to install state and then reinstall SP2 twice while in Safe mode." Before I did that someone posted the "switch user" workaround that let me get by temporarily. I sent email saying that if it worked for one user then it seemed less likely it was "some corrupted files" and asked if they still wanted me to blow windows away. They have not reponded to that in a number of days now. But I can imagine what it is like inside now. You can try each one of these things and see if any one of them helps, but don't expect a fix. New Developments I just spent another two hours in chat with Microsoft Support, he changed his diagnosis a dozen times, going back to things we had already concluded had nothing to do with this, he thought that a file might have been corrupted during installation and this would leave an error message in /windows/setuperr.log, that file is empty, so he thought there might be answers in /windows/setupapi.log but he said he was not trained to know how to interpret that file, and the final conclusion was that he didn't know how to fix this one and I was "escalated", again. So the next guy had me run msconfig, in the startup tab disable all items, in the service tab hide all Microsoft services and disable all, reboot the machine, tell it not to show or launch the config window... If the problem had disappeared after this was done then the instructions were to begin enabling these items one at a time until the one was found that made this fail. My Windows Explorer problem was unchanged and I was "escalated" again. So the next guy had me download a copy of Process Explorer and dump out all the dll's that are connected with Windows Explorer and mail them to him. Just like the situation with shell extensions, I see that all but a couple of these are Microsoft supplied. After he had seen the list he asked that I rename some of the non-Microsoft dll's and reboot, likely to see if they were responsible. The problem was still there and I've restored the original names. Now we seem to be back to square one and he's asking again if this happens in Safe mode, which we have already repeatedly covered. Now we've sent him HijackThis logs, 3 megabytes of ntuser.dat, he keeps claiming they DO have a process for figuring this out but there just isn't anything that can diagnose what the problem is and they just keep trying things until the problem seems to go away. And he asks me to send him HijackThis logs again. He admits that lots of people have problems with Windows Explorer and that usually they can figure something out but that there is no list of known file names/sizes/dates/version numbers that fail, there is no list of steps a person can follow to track this down. And they spent a billion bucks making Sp2 more secure and bug free! But that doesn't put anything in the event log for Windows Explorer failures and the flood of error reports send to them when people have this happens apparently doesn't give them any clue what the cause is either. Another week goes by before he responds... and he didn't find anything in the HijackThis logs this time either. And he didn't find anything in ntuser.dat. Now he has me back to msconfig, turning everything off in msconfig for selective startup and rebooting, with a cute little note that doing this isn't recommended for anyone but a pro to do. The problem is still there. As a bonus, his directions have now blown away my Windows activation and it is telling me that the computer has changed and I have to reactivate, even though nothing has changed in months. That didn't do solve the problem so now he concludes it must be one of the hardware drivers and he tells me to start disabling those until we find the culprit. But this is senseless, we have already ruled that out because switching to a freshly created new user makes the problem go away. He hasn't answered whether he still wants me to disable the drivers yet. Can you say "clueless groping, hoping for a miracle"? 3 1/2 weeks of playing this game with them and no sign that any progress has been made. So I have repeatedly told them I don't just want to randomly change things until we don't notice the problem anymore, I'm going to track down the real root cause of this one and we are going to get a fix for this. I hope something in this helps someone. But it appears that the large majority of people never get a fix for the "Windows Explorer" problem. If someone tells you to try something and it doesn't help then please make a posting so we can start accumulating what suggestions don't do any good. And if someone tells you something that does work then please report it. |
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