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Spooler crashes every few minutes



 
 
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  #1  
Old February 17th 05, 02:09 PM
BMC
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Posts: n/a
Default Spooler crashes every few minutes

The print spooler service on a Windows XP SP2 workstation is crashing every
minute or so for no apparent reason.
The Service Control Manager logs this in the system log as event id 7031
(the service terminated unexpectedly.)
sc query spooler returns and exit code of 1067

Can anyone shed any light on what this exit code means and what might be
causing the service to crash?

Many thanks
--
BMC
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  #2  
Old February 17th 05, 05:10 PM
Thorsten Matzner
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Default Spooler crashes every few minutes

BMC wrote:

The print spooler service on a Windows XP SP2 workstation is crashing every
minute or so for no apparent reason.
The Service Control Manager logs this in the system log as event id 7031
(the service terminated unexpectedly.)
sc query spooler returns and exit code of 1067


This could be caused by malware. Scan your system with Ad-aware
(http://www.lavasoft.de) and a virus scanner.
"List of Antivirus Software Vendors"
(http://support.microsoft.com/?kbid=49500)

--
(tm)
  #3  
Old February 17th 05, 05:57 PM
BMC
external usenet poster
 
Posts: n/a
Default Spooler crashes every few minutes

"Thorsten Matzner" wrote:

This could be caused by malware. Scan your system with Ad-aware
(http://www.lavasoft.de) and a virus scanner.
"List of Antivirus Software Vendors"
(http://support.microsoft.com/?kbid=49500)

--
(tm)


Thanks but there is no spyware detected by either Adaware or the MS
AntiSpyware beta on the machine. An yother ideas would be welcome.
  #4  
Old February 17th 05, 09:38 PM
Ron Martell
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Posts: n/a
Default Spooler crashes every few minutes

BMC wrote:

The print spooler service on a Windows XP SP2 workstation is crashing every
minute or so for no apparent reason.
The Service Control Manager logs this in the system log as event id 7031
(the service terminated unexpectedly.)
sc query spooler returns and exit code of 1067

Can anyone shed any light on what this exit code means and what might be
causing the service to crash?

Many thanks


Try uninstalling and then reinstalling your printer(s).

Good luck


Ron Martell Duncan B.C. Canada
--
Microsoft MVP
On-Line Help Computer Service
http://onlinehelp.bc.ca

"The reason computer chips are so small is computers don't eat much."
  #5  
Old February 18th 05, 12:59 AM
BMC
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Posts: n/a
Default Spooler crashes every few minutes

"Ron Martell" wrote:
Try uninstalling and then reinstalling your printer(s).

Good luck

I tried that. Even with no printers installed at all, it still terminiates
as before.
  #6  
Old February 18th 05, 09:44 AM
Thorsten Matzner
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Posts: n/a
Default Spooler crashes every few minutes

BMC wrote:

Thanks but there is no spyware detected by either Adaware or the MS
AntiSpyware beta on the machine. An yother ideas would be welcome.


What about viruses? Also scan from the Safe Mode.

--
(tm)
  #7  
Old February 18th 05, 10:15 AM
BMC
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Posts: n/a
Default Spooler crashes every few minutes

"Thorsten Matzner" wrote:
What about viruses? Also scan from the Safe Mode.


It's not that either, again it's something I'd already checked. There
doesn't seem to be any performance or other issues with the machine, nothing
unusual (except this) showing up in the event logs. No funny software
installed. It's very peculiar.

Cheers
  #8  
Old December 13th 05, 06:05 AM posted to microsoft.public.windowsxp.perform_maintain
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Default Spooler crashes every few minutes

What is the actual error message that comes up when you try to start the
Spooler?
--
Cari (MS-MVP)
Windows Technologies, Printing & Imaging
http://www.coribright.com/windows

Did you ever find a resolution to this issue? I am having the same
problem on a fresh install of Windows XP. I didn't use to have this
problem on this machine but I upgraded the motherboard and CPU. Old
CPU was Athlon XP 2800+ on Asus mobo. New is Athon 64 X2 3800 on ABit
mobo. After upgrading, I did complete new install and upgraded to SP2
immediately. Print spooler won't run. Wiped everything clean and
installed again. Same problem.

Thanks,

Drew


--
imacamper



  #9  
Old December 13th 05, 06:06 AM
imacamper imacamper is offline
Registered User
 
First recorded activity by PCbanter: Dec 2005
Posts: 3
Default

Quote:
Originally Posted by BMC
"Thorsten Matzner" wrote:
What about viruses? Also scan from the Safe Mode.


It's not that either, again it's something I'd already checked. There
doesn't seem to be any performance or other issues with the machine, nothing
unusual (except this) showing up in the event logs. No funny software
installed. It's very peculiar.

Cheers
Did you ever find a resolution to this issue? I am having the same problem on a fresh install of Windows XP. I didn't use to have this problem on this machine but I upgraded the motherboard and CPU. Old CPU was Athlon XP 2800+ on Asus mobo. New is Athon 64 X2 3800 on ABit mobo. After upgrading, I did complete new install and upgraded to SP2 immediately. Print spooler won't run. Wiped everything clean and installed again. Same problem.

Thanks,

Drew
  #10  
Old December 13th 05, 08:08 AM
imacamper imacamper is offline
Registered User
 
First recorded activity by PCbanter: Dec 2005
Posts: 3
Default

Quote:
Originally Posted by Cari \(MS-MVP\)
What is the actual error message that comes up when you try to start the
Spooler?
--
Cari (MS-MVP)
Windows Technologies, Printing & Imaging
http://www.coribright.com/windows

Did you ever find a resolution to this issue? I am having the same
problem on a fresh install of Windows XP. I didn't use to have this
problem on this machine but I upgraded the motherboard and CPU. Old
CPU was Athlon XP 2800+ on Asus mobo. New is Athon 64 X2 3800 on ABit
mobo. After upgrading, I did complete new install and upgraded to SP2
immediately. Print spooler won't run. Wiped everything clean and
installed again. Same problem.

Thanks,

Drew


--
imacamper
The spooler starts and runs for about a minute or so. Then it stops. The event viewer shows event id 7034 and the description is "The Print Spooler service terminated unexpectedly". Clicking on the link (http://go.microsoft.com/fwlink/events.asp) suggests to run "sc query spooler" and look at "WIN32_EXIT_CODE". Here is that output:

C:\Documents and Settings\tomlinson_drsc query spooler

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 1 STOPPED
(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Thanks for any assistance.

Drew
  #11  
Old December 14th 05, 06:08 AM posted to microsoft.public.windowsxp.perform_maintain
external usenet poster
 
Posts: n/a
Default Spooler crashes every few minutes

What versions of the following files are you running? (ie what are the file
dates on the files in question)

spoolsv.exe

spoolss.dll

localspl.dll

win32spl.dll

winspool.drv



Are you current with your Security Updates for Windows XP with SP2?
--
Cari (MS-MVP)
Windows Technologies, Printing & Imaging
http://www.coribright.com/windows



"imacamper" wrote in message
...

Cari \(MS-MVP\) Wrote:
What is the actual error message that comes up when you try to start
the
Spooler?
--
Cari (MS-MVP)
Windows Technologies, Printing & Imaging
http://www.coribright.com/windows

Did you ever find a resolution to this issue? I am having the same
problem on a fresh install of Windows XP. I didn't use to have this
problem on this machine but I upgraded the motherboard and CPU. Old
CPU was Athlon XP 2800+ on Asus mobo. New is Athon 64 X2 3800 on
ABit
mobo. After upgrading, I did complete new install and upgraded to
SP2
immediately. Print spooler won't run. Wiped everything clean and
installed again. Same problem.

Thanks,

Drew


--
imacamper


The spooler starts and runs for about a minute or so. Then it stops.
The event viewer shows event id 7034 and the description is "The Print
Spooler service terminated unexpectedly". Clicking on the link
(http://go.microsoft.com/fwlink/events.asp) suggests to run "sc query
spooler" and look at "WIN32_EXIT_CODE". Here is that output:

C:\Documents and Settings\tomlinson_drsc query spooler

SERVICE_NAME: spooler
TYPE : 110 WIN32_OWN_PROCESS (interactive)
STATE : 1 STOPPED

(NOT_STOPPABLE,NOT_PAUSABLE,IGNORES_SHUTDOWN)
WIN32_EXIT_CODE : 1067 (0x42b)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0

Thanks for any assistance.

Drew


--
imacamper



  #12  
Old December 14th 05, 06:59 PM
imacamper imacamper is offline
Registered User
 
First recorded activity by PCbanter: Dec 2005
Posts: 3
Default

Quote:
Originally Posted by Cari \(MS-MVP\)
What versions of the following files are you running? (ie what are the file
dates on the files in question)

spoolsv.exe

spoolss.dll

localspl.dll

win32spl.dll

winspool.drv



Are you current with your Security Updates for Windows XP with SP2?
--
Cari (MS-MVP)
Windows Technologies, Printing & Imaging
http://www.coribright.com/windows
Yes, I am current according to Windows Update. I installed this machine from CD after wiping the disk by booting DOS and running fdisk. After installtion, I went to Windows Update (WU) and installed all that was listed. SP2 was not among the items. After rebooting, I went to WU again. This time SP2 was listed and I installed it. After another reboot, back to WU and installed the rest.

In looking at the Event Viewer, the print spooler problems seem to have started after SP2 was installed. No printer has ever been added to this installation. Yet the print spooler keeps terminating.

Here are my file dates:

spoolsv.exe 6/10/2005

spoolss.dll 8/3/2004

localspl.dll 8/3/2004

win32spl.dll 8/3/2004

winspool.drv 8/3/2004

I see one file has a different date than the others. Do I have some type of version mismatch going on?

Thanks,

Drew
 




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