PC Keeps Restarting!

My PC keeps restarting! It mainly does it when I turn it on for the first
time each day. It restarts about twice while booting up, then maybe another
2 or 3 times during the next half hour (with more restarting while
rebooting). It has done it for the last 2 weeks or so since the weather has
been getting colder.

It has always had a few problems since it was built (1 1/2 years ago) if
turned off for any length of time, but up until recently had settled down.

I have run several virus scans with Norton (making sure they are up to
date), but found nothing. I can't update to SP2 because it causes XP to
pause for a second or two constantly, so had to remove it (another
irritating problem - it loaded fine, just didn't work properly and I tried
it twice).

I recently had 3 emails sent to me with a virus in (can't remember the name)
which Norton had trouble with. It deleted 2 of 3 files, but I had to delete
a file left in the temp folder and the emails themselves. No remains were
found afterwards. I deactivated System Restore as indicated by Norton, did a
full scan and found nothing, then reactivated System Restore (this is the
point that the problems occurred so I can't go back to a previous state when
the problem didn't exist as it erased them all when deactivated).

Any advice would be gratefully received as I want to sort this out!

Thanks,
Sarah

(I emailed Microsoft with the problem I have with SP2 (the pausing) and
their advice was to install SP2! Crazy - do they not actually read the
emails!?)

Well, I can offer a few suggestions that might help:

First is to roll back the registry back to its previous state (or the date
of the back-up hives):

http://support.microsoft.com/default.aspx?kbid=307545

To complete part one, follow these steps:
Insert the Windows XP startup disk into the floppy disk drive, or insert
the Windows XP CD-ROM or Windows 2000 CD-ROM into the CD-ROM drive, and
then restart the computer.
Click to select any options that are required to start the computer from
the CD-ROM drive if you are prompted to do so.
When the "Welcome to Setup" screen appears, press R to start the Recovery
Console.
If you have a dual-boot or multiple-boot computer, select the installation
that you want to access from the Recovery Console.
When you are prompted to do so, type the Administrator password. If the
administrator password is blank, just press ENTER.
At the Recovery Console command prompt, type the following lines, pressing
ENTER after you type each line:

md tmp

copy c:\winnt\system32\config\system c:\winnt\tmp\system.bak
copy c:\winnt\system32\config\software c:\winnt\tmp\software.bak
copy c:\winnt\system32\config\sam c:\winnt\tmp\sam.bak
copy c:\winnt\system32\config\security c:\winnt\tmp\security.bak
copy c:\winnt\system32\config\default c:\winnt\tmp\default.bak

delete c:\winnt\system32\config\system
delete c:\winnt\system32\config\software
delete c:\winnt\system32\config\sam
delete c:\winnt\system32\config\security
delete c:\winnt\system32\config\default

copy c:\winnt\repair\system c:\winnt\system32\config\system
copy c:\winnt\repair\software c:\winnt\system32\config\software
copy c:\winnt\repair\sam c:\winnt\system32\config\sam
copy c:\winnt\repair\security c:\winnt\system32\config\security
copy c:\winnt\repair\default c:\winnt\system32\config\default


Type exit to quit Recovery Console. Your computer will restart.

Note: This procedure assumes that Windows is installed to the C:\Winnt
folder. Make sure to change C:\Winnt to the appropriate windows_folder if
it is a different location.

If this allows you to boot up then I suggest that you then go back and one
by one start putting your registry hives back in use from back-up till you
find the one that is corrupt.

I would start with the system then software then doesn't matter where you
go from there.

If your system continues to reboot after replacing the registry with
back-up I suggest an in place upgrade. It will not affect any current
programs just rollback the system files to the install level of the CD.
You will need to patch your system back up to the current Service Pack and
Hotfix levels. Below is the link with instructions for an in place upgrade:


http://support.microsoft.com/default.aspx?scid=KB;[LN];315341

If this does not fix your issue I suggest that you do a parallel install
(preferably) to another partition but, you can use the same partition just
rename the system folder to something besides windows or winnt. This will
allow you to see your original installation and access data as needed from
the Hard Drive. The link below has the instructions for a parallel install:

http://support.microsoft.com/?kbid=266465

However, if you are still trying to get your original O/S up and running I
can offer you a few more steps:

First, make a folder in your original install c:\winnt\system32 called
backups. Now highlight all the FILES in the ROOT of the c:\winnt\system32
folder and MOVE them to the backup folder. IT IS VERY IMPORTANT TO GET
ALL THE FILES AND FILES ONLY. Now you should have no files at the root of
your c:\winnt\system32 folder. OK, go to your parallel install
c:\%sysvol%\system32 and copy all the files from the ROOT of the directory
to the c:\winnt\system32 folder. Once you are done you can try and reboot
into the original install and see if it lets you in.

It may error out asking about a driver if so follow the steps below:

Boot to your parallel install. From here go to c:\winnt\system32 and
RENAME the drivers folder to driversold. Next copy the drivers folder from
c:\%sysvol%\system32 to c:\winnt\system32 and reboot.

I hope this helps and have a nice day!


Best Regards,
Jody Atkins
Microsoft Online Support Engineer
Get Secure! - www.microsoft.com/security
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--------------------
| From: "Pink Sparkle Girl"
| Subject: PC Keeps Restarting!
| Date: Tue, 12 Oct 2004 13:46:12 +0100
| Lines: 33
| X-Priority: 3
| X-MSMail-Priority: Normal
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| Message-ID:
| Newsgroups: microsoft.public.windowsxp.perform_maintain
| NNTP-Posting-Host: dsl-80-42-107-76.access.uk.tiscali.com 80.42.107.76
| Path:
cpmsftngxa06.phx.gbl!TK2MSFTNGXA03.phx.gbl!TK2MSFT NGP08.phx.gbl!TK2MSFTNGP14
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|
| My PC keeps restarting! It mainly does it when I turn it on for the first
| time each day. It restarts about twice while booting up, then maybe
another
| 2 or 3 times during the next half hour (with more restarting while
| rebooting). It has done it for the last 2 weeks or so since the weather
has
| been getting colder.
|
| It has always had a few problems since it was built (1 1/2 years ago) if
| turned off for any length of time, but up until recently had settled down.
|
| I have run several virus scans with Norton (making sure they are up to
| date), but found nothing. I can't update to SP2 because it causes XP to
| pause for a second or two constantly, so had to remove it (another
| irritating problem - it loaded fine, just didn't work properly and I tried
| it twice).
|
| I recently had 3 emails sent to me with a virus in (can't remember the
name)
| which Norton had trouble with. It deleted 2 of 3 files, but I had to
delete
| a file left in the temp folder and the emails themselves. No remains were
| found afterwards. I deactivated System Restore as indicated by Norton,
did a
| full scan and found nothing, then reactivated System Restore (this is the
| point that the problems occurred so I can't go back to a previous state
when
| the problem didn't exist as it erased them all when deactivated).
|
| Any advice would be gratefully received as I want to sort this out!
|
| Thanks,
| Sarah
|
| (I emailed Microsoft with the problem I have with SP2 (the pausing) and
| their advice was to install SP2! Crazy - do they not actually read the
| emails!?)
|
|
|
Well, I can offer a few suggestions that might help:

First is to roll back the registry back to its previous state (or the date of the back-up hives):

http://support.microsoft.com/default.aspx?kbid=307545

To complete part one, follow these steps:
Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM or Windows 2000 CD-ROM into the CD-ROM drive, and then restart the computer.
Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:

md tmp

copy c:\winnt\system32\config\system c:\winnt\tmp\system.bak
copy c:\winnt\system32\config\software c:\winnt\tmp\software.bak
copy c:\winnt\system32\config\sam c:\winnt\tmp\sam.bak
copy c:\winnt\system32\config\security c:\winnt\tmp\security.bak
copy c:\winnt\system32\config\default c:\winnt\tmp\default.bak

delete c:\winnt\system32\config\system
delete c:\winnt\system32\config\software
delete c:\winnt\system32\config\sam
delete c:\winnt\system32\config\security
delete c:\winnt\system32\config\default

copy c:\winnt\repair\system c:\winnt\system32\config\system
copy c:\winnt\repair\software c:\winnt\system32\config\software
copy c:\winnt\repair\sam c:\winnt\system32\config\sam
copy c:\winnt\repair\security c:\winnt\system32\config\security
copy c:\winnt\repair\default c:\winnt\system32\config\default


Type exit to quit Recovery Console. Your computer will restart.

Note: This procedure assumes that Windows is installed to the C:\Winnt folder. Make sure to change C:\Winnt to the appropriate windows_folder if it is a different location.

If this allows you to boot up then I suggest that you then go back and one by one start putting your registry hives back in use from back-up till you find the one that is corrupt.

I would start with the system then software then doesn't matter where you go from there.

If your system continues to reboot after replacing the registry with back-up I suggest an in place upgrade. It will not affect any current programs just rollback the system files to the install level of the CD. You will need to patch your system back up to the current Service Pack and Hotfix levels. Below is the link with instructions for an in place upgrade:


http://support.microsoft.com/default.aspx?scid=KB;[LN];315341

If this does not fix your issue I suggest that you do a parallel install (preferably) to another partition but, you can use the same partition just rename the system folder to something besides windows or winnt. This will allow you to see your original installation and access data as needed from the Hard Drive. The link below has the instructions for a parallel install:

http://support.microsoft.com/?kbid=266465

However, if you are still trying to get your original O/S up and running I can offer you a few more steps:

First, make a folder in your original install c:\winnt\system32 called backups. Now highlight all the FILES in the ROOT of the c:\winnt\system32 folder and MOVE them to the backup folder. IT IS VERY IMPORTANT TO GET ALL THE FILES AND FILES ONLY. Now you should have no files at the root of your c:\winnt\system32 folder. OK, go to your parallel install c:\%sysvol%\system32 and copy all the files from the ROOT of the directory to the c:\winnt\system32 folder. Once you are done you can try and reboot into the original install and see if it lets you in.

It may error out asking about a driver if so follow the steps below:

Boot to your parallel install. From here go to c:\winnt\system32 and RENAME the drivers folder to driversold. Next copy the drivers folder from c:\%sysvol%\system32 to c:\winnt\system32 and reboot.

I hope this helps and have a nice day!
Well, I can offer a few suggestions that might help:

First is to roll back the registry back to its previous state (or the date of the back-up hives):

http://support.microsoft.com/default.aspx?kbid=307545

To complete part one, follow these steps:
Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM or Windows 2000 CD-ROM into the CD-ROM drive, and then restart the computer.
Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:

md tmp

copy c:\winnt\system32\config\system c:\winnt\tmp\system.bak
copy c:\winnt\system32\config\software c:\winnt\tmp\software.bak
copy c:\winnt\system32\config\sam c:\winnt\tmp\sam.bak
copy c:\winnt\system32\config\security c:\winnt\tmp\security.bak
copy c:\winnt\system32\config\default c:\winnt\tmp\default.bak

delete c:\winnt\system32\config\system
delete c:\winnt\system32\config\software
delete c:\winnt\system32\config\sam
delete c:\winnt\system32\config\security
delete c:\winnt\system32\config\default

copy c:\winnt\repair\system c:\winnt\system32\config\system
copy c:\winnt\repair\software c:\winnt\system32\config\software
copy c:\winnt\repair\sam c:\winnt\system32\config\sam
copy c:\winnt\repair\security c:\winnt\system32\config\security
copy c:\winnt\repair\default c:\winnt\system32\config\default


Type exit to quit Recovery Console. Your computer will restart.

Note: This procedure assumes that Windows is installed to the C:\Winnt folder. Make sure to change C:\Winnt to the appropriate windows_folder if it is a different location.

If this allows you to boot up then I suggest that you then go back and one by one start putting your registry hives back in use from back-up till you find the one that is corrupt.

I would start with the system then software then doesn't matter where you go from there.

If your system continues to reboot after replacing the registry with back-up I suggest an in place upgrade. It will not affect any current programs just rollback the system files to the install level of the CD. You will need to patch your system back up to the current Service Pack and Hotfix levels. Below is the link with instructions for an in place upgrade:


http://support.microsoft.com/default.aspx?scid=KB;[LN];315341

If this does not fix your issue I suggest that you do a parallel install (preferably) to another partition but, you can use the same partition just rename the system folder to something besides windows or winnt. This will allow you to see your original installation and access data as needed from the Hard Drive. The link below has the instructions for a parallel install:

http://support.microsoft.com/?kbid=266465

However, if you are still trying to get your original O/S up and running I can offer you a few more steps:

First, make a folder in your original install c:\winnt\system32 called backups. Now highlight all the FILES in the ROOT of the c:\winnt\system32 folder and MOVE them to the backup folder. IT IS VERY IMPORTANT TO GET ALL THE FILES AND FILES ONLY. Now you should have no files at the root of your c:\winnt\system32 folder. OK, go to your parallel install c:\%sysvol%\system32 and copy all the files from the ROOT of the directory to the c:\winnt\system32 folder. Once you are done you can try and reboot into the original install and see if it lets you in.

It may error out asking about a driver if so follow the steps below:

Boot to your parallel install. From here go to c:\winnt\system32 and RENAME the drivers folder to driversold. Next copy the drivers folder from c:\%sysvol%\system32 to c:\winnt\system32 and reboot.

I hope this helps and have a nice day!
Well, I can offer a few suggestions that might help:

First is to roll back the registry back to its previous state (or the date of the back-up hives):

http://support.microsoft.com/default.aspx?kbid=307545

To complete part one, follow these steps:
Insert the Windows XP startup disk into the floppy disk drive, or insert the Windows XP CD-ROM or Windows 2000 CD-ROM into the CD-ROM drive, and then restart the computer.
Click to select any options that are required to start the computer from the CD-ROM drive if you are prompted to do so.
When the "Welcome to Setup" screen appears, press R to start the Recovery Console.
If you have a dual-boot or multiple-boot computer, select the installation that you want to access from the Recovery Console.
When you are prompted to do so, type the Administrator password. If the administrator password is blank, just press ENTER.
At the Recovery Console command prompt, type the following lines, pressing ENTER after you type each line:

md tmp

copy c:\winnt\system32\config\system c:\winnt\tmp\system.bak
copy c:\winnt\system32\config\software c:\winnt\tmp\software.bak
copy c:\winnt\system32\config\sam c:\winnt\tmp\sam.bak
copy c:\winnt\system32\config\security c:\winnt\tmp\security.bak
copy c:\winnt\system32\config\default c:\winnt\tmp\default.bak

delete c:\winnt\system32\config\system
delete c:\winnt\system32\config\software
delete c:\winnt\system32\config\sam
delete c:\winnt\system32\config\security
delete c:\winnt\system32\config\default

copy c:\winnt\repair\system c:\winnt\system32\config\system
copy c:\winnt\repair\software c:\winnt\system32\config\software
copy c:\winnt\repair\sam c:\winnt\system32\config\sam
copy c:\winnt\repair\security c:\winnt\system32\config\security
copy c:\winnt\repair\default c:\winnt\system32\config\default


Type exit to quit Recovery Console. Your computer will restart.

Note: This procedure assumes that Windows is installed to the C:\Winnt folder. Make sure to change C:\Winnt to the appropriate windows_folder if it is a different location.

If this allows you to boot up then I suggest that you then go back and one by one start putting your registry hives back in use from back-up till you find the one that is corrupt.

I would start with the system then software then doesn't matter where you go from there.

If your system continues to reboot after replacing the registry with back-up I suggest an in place upgrade. It will not affect any current programs just rollback the system files to the install level of the CD. You will need to patch your system back up to the current Service Pack and Hotfix levels. Below is the link with instructions for an in place upgrade:


http://support.microsoft.com/default.aspx?scid=KB;[LN];315341

If this does not fix your issue I suggest that you do a parallel install (preferably) to another partition but, you can use the same partition just rename the system folder to something besides windows or winnt. This will allow you to see your original installation and access data as needed from the Hard Drive. The link below has the instructions for a parallel install:

http://support.microsoft.com/?kbid=266465

However, if you are still trying to get your original O/S up and running I can offer you a few more steps:

First, make a folder in your original install c:\winnt\system32 called backups. Now highlight all the FILES in the ROOT of the c:\winnt\system32 folder and MOVE them to the backup folder. IT IS VERY IMPORTANT TO GET ALL THE FILES AND FILES ONLY. Now you should have no files at the root of your c:\winnt\system32 folder. OK, go to your parallel install c:\%sysvol%\system32 and copy all the files from the ROOT of the directory to the c:\winnt\system32 folder. Once you are done you can try and reboot into the original install and see if it lets you in.

It may error out asking about a driver if so follow the steps below:

Boot to your parallel install. From here go to c:\winnt\system32 and RENAME the drivers folder to driversold. Next copy the drivers folder from c:\%sysvol%\system32 to c:\winnt\system32 and reboot.

I hope this helps and have a nice day!

I have a similar problem. My PC keeps shutting down and restarting obver and over. Once its up and before i can click on any icon it says "system shutting down. RPC (remote porcedure call service terminated unexpectedely" Any idea how I can stop this from happening.

Originally Posted by Pink Sparkle Girl

My PC keeps restarting! It mainly does it when I turn it on for the first
time each day. It restarts about twice while booting up, then maybe another
2 or 3 times during the next half hour (with more restarting while
rebooting). It has done it for the last 2 weeks or so since the weather has
been getting colder.

It has always had a few problems since it was built (1 1/2 years ago) if
turned off for any length of time, but up until recently had settled down.

I have run several virus scans with Norton (making sure they are up to
date), but found nothing. I can't update to SP2 because it causes XP to
pause for a second or two constantly, so had to remove it (another
irritating problem - it loaded fine, just didn't work properly and I tried
it twice).

I recently had 3 emails sent to me with a virus in (can't remember the name)
which Norton had trouble with. It deleted 2 of 3 files, but I had to delete
a file left in the temp folder and the emails themselves. No remains were
found afterwards. I deactivated System Restore as indicated by Norton, did a
full scan and found nothing, then reactivated System Restore (this is the
point that the problems occurred so I can't go back to a previous state when
the problem didn't exist as it erased them all when deactivated).

Any advice would be gratefully received as I want to sort this out!

Thanks,
Sarah

(I emailed Microsoft with the problem I have with SP2 (the pausing) and
their advice was to install SP2! Crazy - do they not actually read the
emails!?)

Sounds like the Sasser virus. Is your Norton up to date?

Click he

http://securityresponse.symantec.com...oval.tool.html

Bill Crocker



"Pink Sparkle Girl" wrote in message
...
My PC keeps restarting! It mainly does it when I turn it on for the first
time each day. It restarts about twice while booting up, then maybe
another
2 or 3 times during the next half hour (with more restarting while
rebooting). It has done it for the last 2 weeks or so since the weather
has
been getting colder.

It has always had a few problems since it was built (1 1/2 years ago) if
turned off for any length of time, but up until recently had settled down.

I have run several virus scans with Norton (making sure they are up to
date), but found nothing. I can't update to SP2 because it causes XP to
pause for a second or two constantly, so had to remove it (another
irritating problem - it loaded fine, just didn't work properly and I tried
it twice).

I recently had 3 emails sent to me with a virus in (can't remember the
name)
which Norton had trouble with. It deleted 2 of 3 files, but I had to
delete
a file left in the temp folder and the emails themselves. No remains were
found afterwards. I deactivated System Restore as indicated by Norton, did
a
full scan and found nothing, then reactivated System Restore (this is the
point that the problems occurred so I can't go back to a previous state
when
the problem didn't exist as it erased them all when deactivated).

Any advice would be gratefully received as I want to sort this out!

Thanks,
Sarah

(I emailed Microsoft with the problem I have with SP2 (the pausing) and
their advice was to install SP2! Crazy - do they not actually read the
emails!?)