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MS ergonomic keyboard problems
We just bought a Microsoft "Sculpt Ergonomic Desktop" for my wife's
Dell tower running Windows 8.1. It consists of an ergonomic keyboard, a mouse, and a separate number pad. So we brought it home, plugged the USB nub into a USB port, removed the little tabs keeping the batteries fresh, turned on the mouse and... The mouse works fine. The keyboard and number pad don't. Oddly, the keyboard works for typing in the password when she logs in to her account. But once her desktop appears...nothing. No response from keyboard or number pad. One exception: there's a little key on both the keyboard and the number pad that brings up a a calculator window. That works on both the keyboard and number pad. Nothing else works. WTF?? We took it back to Best Buy, the Geek Squad guy plugged the USB nub into his laptop and -- everything works. He says to leave the nub plugged into the computer for a while, sometimes these gizmos will download a driver from the Internet. I'm not so sure, but that's what I'm doing at the moment. Any ideas? -- Tim Slattery tim at risingdove dot com |
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#2
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MS ergonomic keyboard problems
"Tim Slattery" wrote in message
... We just bought a Microsoft "Sculpt Ergonomic Desktop" for my wife's Dell tower running Windows 8.1. It consists of an ergonomic keyboard, a mouse, and a separate number pad. So we brought it home, plugged the USB nub into a USB port, removed the little tabs keeping the batteries fresh, turned on the mouse and... The mouse works fine. The keyboard and number pad don't. Oddly, the keyboard works for typing in the password when she logs in to her account. But once her desktop appears...nothing. No response from keyboard or number pad. One exception: there's a little key on both the keyboard and the number pad that brings up a a calculator window. That works on both the keyboard and number pad. Nothing else works. WTF?? We took it back to Best Buy, the Geek Squad guy plugged the USB nub into his laptop and -- everything works. He says to leave the nub plugged into the computer for a while, sometimes these gizmos will download a driver from the Internet. I'm not so sure, but that's what I'm doing at the moment. Any ideas? "Tim Slattery" wrote in message ... We just bought a Microsoft "Sculpt Ergonomic Desktop" for my wife's Dell tower running Windows 8.1. It consists of an ergonomic keyboard, a mouse, and a separate number pad. So we brought it home, plugged the USB nub into a USB port, removed the little tabs keeping the batteries fresh, turned on the mouse and... The mouse works fine. The keyboard and number pad don't. Oddly, the keyboard works for typing in the password when she logs in to her account. But once her desktop appears...nothing. No response from keyboard or number pad. One exception: there's a little key on both the keyboard and the number pad that brings up a a calculator window. That works on both the keyboard and number pad. Nothing else works. WTF?? We took it back to Best Buy, the Geek Squad guy plugged the USB nub into his laptop and -- everything works. He says to leave the nub plugged into the computer for a while, sometimes these gizmos will download a driver from the Internet. I'm not so sure, but that's what I'm doing at the moment. Any ideas? https://www.microsoft.com/accessorie...onomic-desktop Select the appropriate OS under "Software & Drivers" and install. -- Bob S. -- Bob S. |
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MS ergonomic keyboard problems
"Bob_S" wrote:
https://www.microsoft.com/accessorie...onomic-desktop Select the appropriate OS under "Software & Drivers" and install. Been there, done that. It apparently just installs a nice program that lets you customize the keyboard, mouse, and number pad in various ways. It does NOT affect the (non) function of the keyboard or number pad. Everything worked exactly the same after running this thing as before running it. -- Tim Slattery tim at risingdove dot com |
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