MAPI problems - all help welcome! -- I'll just add the Win7NG in there too.

On 10/25/2012 6:40 AM, Bob wrote:
Sorry, I should add that we've also made sure that Outlook 2003 is set
as the default program for email.

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"Bob" wrote in message ...

[Running Windows 7 Home Edition and Outlook 2003 SP3 on a 1 year-old Dell
desktop]

A colleague is having problems with sending emails and we think we've
narrowed the problem down to the MAPI file. The original issue arose
because Quickbooks was unable to send PDF invoices through Outlook, as it
had been doing some time ago. Firing up Word and selecting File Send as
attachment also failed.

So, we ran the fixmapi.exe tool and rebooted the computer, tried the Word
experiment again and it worked. Once. When we tried it again, we got the
same error, and this was the same when we ran Quickbooks. It seems that for
some reason the mapi32.dll program is becoming corrupted each time it's
triggered, so it'll only work once. We've tried renaming the MAPI file
before running fixmapi, and checking to make sure that it's not set to
read-only.

We've checked the computer for malware and viruses (Avast & MBAM) and had
the all-clear. Can anyone shed any light on what might be going on and how
it might be fixed?

Many thanks in advance,

Trent