Video conferencing

No video picture received on my PC. Sound only. No sound
on other PC. Video only. Both XP, not networked,
firewalls are both UPnP complaint, Zone Labs ZoneAlarm
not running. Any other explanation???

Greetings,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Although the built-in Internet Connection Firewall is entirely compatible with Messenger and
should automatically open the correct ports for this type of communication, in some cases
this functionality can be broken, and as such, both you and your contact should verify that
the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control
Panel. If you're in category view click Network and Internet connections then click Network
Connections. Right click your network/internet connection, then click Properties. Click the
Advanced Tab, and verify that the Internet Connection Firewall is unchecked.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"stewinastew" wrote in message
...
No video picture received on my PC. Sound only. No sound
on other PC. Video only. Both XP, not networked,
firewalls are both UPnP complaint, Zone Labs ZoneAlarm
not running. Any other explanation???

Greetings,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Although the built-in Internet Connection Firewall is entirely compatible with Messenger and
should automatically open the correct ports for this type of communication, in some cases
this functionality can be broken, and as such, both you and your contact should verify that
the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control
Panel. If you're in category view click Network and Internet connections then click Network
Connections. Right click your network/internet connection, then click Properties. Click the
Advanced Tab, and verify that the Internet Connection Firewall is unchecked.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"stewinastew" wrote in message
...
No video picture received on my PC. Sound only. No sound
on other PC. Video only. Both XP, not networked,
firewalls are both UPnP complaint, Zone Labs ZoneAlarm
not running. Any other explanation???

Greetings,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Although the built-in Internet Connection Firewall is entirely compatible with Messenger and
should automatically open the correct ports for this type of communication, in some cases
this functionality can be broken, and as such, both you and your contact should verify that
the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control
Panel. If you're in category view click Network and Internet connections then click Network
Connections. Right click your network/internet connection, then click Properties. Click the
Advanced Tab, and verify that the Internet Connection Firewall is unchecked.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"stewinastew" wrote in message
...
No video picture received on my PC. Sound only. No sound
on other PC. Video only. Both XP, not networked,
firewalls are both UPnP complaint, Zone Labs ZoneAlarm
not running. Any other explanation???

Greetings,

Firstly, make sure both you and your contact have gone through the Audio (and Video) Tuning
Wizard in Messenger. To do so, open the main Messenger window, click the Tools menu, then
Audio Tuning Wizard, then go through the wizard to select and test your audio/video devices.

Although the built-in Internet Connection Firewall is entirely compatible with Messenger and
should automatically open the correct ports for this type of communication, in some cases
this functionality can be broken, and as such, both you and your contact should verify that
the Windows XP Internet Connection Firewall isn't on -- click Start, then click the Control
Panel. If you're in category view click Network and Internet connections then click Network
Connections. Right click your network/internet connection, then click Properties. Click the
Advanced Tab, and verify that the Internet Connection Firewall is unchecked.

Also, you and your contact might try turning off the QoS Packet Scheduler. To do so,
click Start, then click the Control Panel. If you're in category view click Network and
Internet connections then click Network Connections. Right click your network/internet
connection, then click Properties. Uncheck the QoS Packet Scheduler, then reboot and try
again.
____________________________________________
Jonathan Kay
Microsoft MVP - Windows Messenger/MSN Messenger
Associate Expert
http://www.microsoft.com/windowsxp/expertzone/
Messenger Resources - http://messenger.jonathankay.com

"stewinastew" wrote in message
...
No video picture received on my PC. Sound only. No sound
on other PC. Video only. Both XP, not networked,
firewalls are both UPnP complaint, Zone Labs ZoneAlarm
not running. Any other explanation???