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Question about Messenger 4.7XP versus 5.0XP.
Jonathan Kay I need your expertise. I appreciate the help you've given me
in the past. How come I can get 4.7 to work, but not 5.0? I have cable internet and I downloaded 5.0 and every time I access it, it comes up with an error and asks me if I want to send Microsoft an error report. I downloaded the update to DirectX (9 that is) and I still can't get on 5.0. My 4.7 version works fine though. I have a Gateway 700X with Windows XP Pro on it. Later I'd like to download and install Microsoft's WebCam software ( the program that's associated with Logitech), but MS says on the download site that you need 5.0 for it to work. I tried to download and install WebCam any way and when it got 3/4ths the way through it came up with an error and asks me if I want to send a report to MS. I would appreciate your suggestions and help. Thanks |
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Question about Messenger 4.7XP versus 5.0XP.
Greetings Ace,
In the error message ("we are sorry for the inconvenience..."), click the "click here" link -- in the next screen, you'll see something like the following: szAppName : msnmsgr.exe szAppVer : 5.1.2600.0 szModName : rpcrt4.dll If you could reply back with what the szModName has in your error, would make it easier to determine what the problem is. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Ace" wrote in message news:Vvmha.13983$Zo.6072@sccrnsc03... Jonathan Kay I need your expertise. I appreciate the help you've given me in the past. How come I can get 4.7 to work, but not 5.0? I have cable internet and I downloaded 5.0 and every time I access it, it comes up with an error and asks me if I want to send Microsoft an error report. I downloaded the update to DirectX (9 that is) and I still can't get on 5.0. My 4.7 version works fine though. I have a Gateway 700X with Windows XP Pro on it. Later I'd like to download and install Microsoft's WebCam software ( the program that's associated with Logitech), but MS says on the download site that you need 5.0 for it to work. I tried to download and install WebCam any way and when it got 3/4ths the way through it came up with an error and asks me if I want to send a report to MS. I would appreciate your suggestions and help. Thanks |
#3
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Question about Messenger 4.7XP versus 5.0XP.
Thanks again Jonathan. The Error signature is as follows:
AppName: msnmsgr.exe AppVer: 5.0.0.543 ModName: kernel32.dll Modver: 5.1.2600.1106 Offset: 0001650d I appreciate your help. "Jonathan Kay [MVP]" wrote in message ... Greetings Ace, In the error message ("we are sorry for the inconvenience..."), click the "click here" link -- in the next screen, you'll see something like the following: szAppName : msnmsgr.exe szAppVer : 5.1.2600.0 szModName : rpcrt4.dll If you could reply back with what the szModName has in your error, would make it easier to determine what the problem is. ____________________________________________ Jonathan Kay Windows MVP, Messenger Associate Expert http://www.microsoft.com/windowsxp/expertzone/ Messenger Resources - http://messenger.jonathankay.com "Ace" wrote in message news:Vvmha.13983$Zo.6072@sccrnsc03... Jonathan Kay I need your expertise. I appreciate the help you've given me in the past. How come I can get 4.7 to work, but not 5.0? I have cable internet and I downloaded 5.0 and every time I access it, it comes up with an error and asks me if I want to send Microsoft an error report. I downloaded the update to DirectX (9 that is) and I still can't get on 5.0. My 4.7 version works fine though. I have a Gateway 700X with Windows XP Pro on it. Later I'd like to download and install Microsoft's WebCam software ( the program that's associated with Logitech), but MS says on the download site that you need 5.0 for it to work. I tried to download and install WebCam any way and when it got 3/4ths the way through it came up with an error and asks me if I want to send a report to MS. I would appreciate your suggestions and help. Thanks |
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