If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Updating.
I have tried to download the latest fixes but everytime i get the msg. The
following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Thanks, Jules. |
Ads |
#2
|
|||
|
|||
Updating.
Jules wrote:
I have tried to download the latest fixes but everytime i get the msg. The following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Be very specific about what you are doing and what product you are doing it on... Windows XP what? What service pack? How are you downloading/installing the update? What solutions have you tried? Making more than a few assumptions... First thing to try: As many will tell you - ignore the title and symptoms listed in the article referred to. Do method 1 and 2 and see if it fixes your issue whether or not you repaired anything. http://support.microsoft.com/kb/943144 Try method 1 and try to update*. If fails - try method 2 and try to update*. *try to update: - Visit http://windowsupdate.microsoft.com/ - If it asks you to install anything before you see a selection of "Custom" or "Express" - do so. - Once you see the "Custom" or "Express" selection, choose "Custom". - Scan for updates. - When it lists what it finds - install the critical ones. - You are generally safe doing the Optional Software Updates. I suggest avoiding the Optional Hardware Updates completely. Second thing to try: http://www.codeplex.com/aureset Third thing to try: Get Dial-a-Fix: http://wiki.djlizard.net/Dial-a-fix Use its options to fix: - Windows Installer - Windows Update - All the Registration Center options. Turn off the "Empty System32\Catroot 2" Do NOT do "Flush SoftwareDistribution". Then click "GO" and wait until it is done... Reboot will be needed. - Download/Install Windows Update v3. http://go.microsoft.com/fwlink/?LinkID=91237 (You *may* need to install it using the command line switch "/wuforce" right after the reboot - immediately after logging in.) - Reboot. - Visit http://windowsupdate.microsoft.com/ and scan for/install updates. Usually - method one from the first suggestion fixes the issue. Sometimes they have to proceed to method two from the first suggestion. Less seldom - but it does happen - only the tool from the second suggestion will work - although the first suggestion is contained within the second in many ways (as well as some of the third.) And the third suggestion is there because before there was a suggestion (1) and a suggestion (2) - the third was the best bet and worked in most cases. Let us know! If all those fail - it is entirely probable (given my assumptions have been correct so far) that you have spyware/adware/malware or some sort of trojan/virus/worm. You should run SuperAntiSpyware and MalwareBytes as a follow-up. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#3
|
|||
|
|||
Updating.
"Shenan Stanley" wrote: Jules wrote: I have tried to download the latest fixes but everytime i get the msg. The following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Be very specific about what you are doing and what product you are doing it on... Windows XP what? What service pack? How are you downloading/installing the update? What solutions have you tried? Making more than a few assumptions... First thing to try: As many will tell you - ignore the title and symptoms listed in the article referred to. Do method 1 and 2 and see if it fixes your issue whether or not you repaired anything. http://support.microsoft.com/kb/943144 Try method 1 and try to update*. If fails - try method 2 and try to update*. *try to update: - Visit http://windowsupdate.microsoft.com/ - If it asks you to install anything before you see a selection of "Custom" or "Express" - do so. - Once you see the "Custom" or "Express" selection, choose "Custom". - Scan for updates. - When it lists what it finds - install the critical ones. - You are generally safe doing the Optional Software Updates. I suggest avoiding the Optional Hardware Updates completely. Second thing to try: http://www.codeplex.com/aureset Third thing to try: Get Dial-a-Fix: http://wiki.djlizard.net/Dial-a-fix Use its options to fix: - Windows Installer - Windows Update - All the Registration Center options. Turn off the "Empty System32\Catroot 2" Do NOT do "Flush SoftwareDistribution". Then click "GO" and wait until it is done... Reboot will be needed. - Download/Install Windows Update v3. http://go.microsoft.com/fwlink/?LinkID=91237 (You *may* need to install it using the command line switch "/wuforce" right after the reboot - immediately after logging in.) - Reboot. - Visit http://windowsupdate.microsoft.com/ and scan for/install updates. Usually - method one from the first suggestion fixes the issue. Sometimes they have to proceed to method two from the first suggestion. Less seldom - but it does happen - only the tool from the second suggestion will work - although the first suggestion is contained within the second in many ways (as well as some of the third.) And the third suggestion is there because before there was a suggestion (1) and a suggestion (2) - the third was the best bet and worked in most cases. Let us know! If all those fail - it is entirely probable (given my assumptions have been correct so far) that you have spyware/adware/malware or some sort of trojan/virus/worm. You should run SuperAntiSpyware and MalwareBytes as a follow-up. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html Hi, I went through your suggestions as described but the problem remains. When at the end i went to the updating there was one update for Defender and the Cumalative Security Update. Only the Defender update downloaded. My question now is, what makes Super Antispyware any better than the Avast Antivirus program or AdAware that i now run? Thanks, Jules. |
#4
|
|||
|
|||
Updating.
Jules wrote:
I have tried to download the latest fixes but everytime i get the msg. The following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Shenan Stanley wrote: Be very specific about what you are doing and what product you are doing it on... Windows XP what? What service pack? How are you downloading/installing the update? What solutions have you tried? snipped Jules wrote: I went through your suggestions as described but the problem remains. When at the end i went to the updating there was one update for Defender and the Cumalative Security Update. Only the Defender update downloaded. My question now is, what makes Super Antispyware any better than the Avast Antivirus program or AdAware that i now run? It would be better if you answered the questions as well... ;-) There is no single AntiSpyware/AntiMalware application out there that cleans up everything. LavaSoft Ad-Aware is good - but not all-inclusive. SuperAntiSpyware and MalwareBytes cleans up some things that are more common right now where Lavasoft Ad-Aware and SpyBot Search and Destroy might not even detect. Avast has little to nothing to do with spyware/adware/malware in that sense - although it may detect some things. It is an AntiVirus/AntiTrojan/AntiWorm application. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#5
|
|||
|
|||
Updating.
"Shenan Stanley" wrote: Jules wrote: I have tried to download the latest fixes but everytime i get the msg. The following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Shenan Stanley wrote: Be very specific about what you are doing and what product you are doing it on... Windows XP what? What service pack? How are you downloading/installing the update? What solutions have you tried? snipped Jules wrote: I went through your suggestions as described but the problem remains. When at the end i went to the updating there was one update for Defender and the Cumalative Security Update. Only the Defender update downloaded. My question now is, what makes Super Antispyware any better than the Avast Antivirus program or AdAware that i now run? It would be better if you answered the questions as well... ;-) There is no single AntiSpyware/AntiMalware application out there that cleans up everything. LavaSoft Ad-Aware is good - but not all-inclusive. SuperAntiSpyware and MalwareBytes cleans up some things that are more common right now where Lavasoft Ad-Aware and SpyBot Search and Destroy might not even detect. Avast has little to nothing to do with spyware/adware/malware in that sense - although it may detect some things. It is an AntiVirus/AntiTrojan/AntiWorm application. -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html Thanks so far. The system is XP Home, SP.3 Avast AntiVirus/AdAware Antispyware/Windows Defender. For ordinary mortals such as myself one has no alternative but to ensure the Virus/Antispam etc. programs that one has installed are up to date. One blindly has to trust that the system can do what it says. If i am to follow you through whatever you suggest, then i will have to deactivate my present programs and install the ones you recomend. Can you guarantee that by so doing the problem will be resolved? Naturally no. So where are we? Jules. |
#6
|
|||
|
|||
Updating.
Jules wrote:
I have tried to download the latest fixes but everytime i get the msg. The following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Shenan Stanley wrote: Be very specific about what you are doing and what product you are doing it on... Windows XP what? What service pack? How are you downloading/installing the update? What solutions have you tried? snipped Jules wrote: I went through your suggestions as described but the problem remains. When at the end i went to the updating there was one update for Defender and the Cumalative Security Update. Only the Defender update downloaded. My question now is, what makes Super Antispyware any better than the Avast Antivirus program or AdAware that i now run? Shenan Stanley wrote: It would be better if you answered the questions as well... ;-) There is no single AntiSpyware/AntiMalware application out there that cleans up everything. LavaSoft Ad-Aware is good - but not all-inclusive. SuperAntiSpyware and MalwareBytes cleans up some things that are more common right now where Lavasoft Ad-Aware and SpyBot Search and Destroy might not even detect. Avast has little to nothing to do with spyware/adware/malware in that sense - although it may detect some things. It is an AntiVirus/AntiTrojan/AntiWorm application. Jules wrote: Thanks so far. The system is XP Home, SP.3 Avast AntiVirus/AdAware Antispyware/Windows Defender. For ordinary mortals such as myself one has no alternative but to ensure the Virus/Antispam etc. programs that one has installed are up to date. One blindly has to trust that the system can do what it says. If i am to follow you through whatever you suggest, then i will have to deactivate my present programs and install the ones you recomend. Can you guarantee that by so doing the problem will be resolved? Naturally no. So where are we? I never told you to uninstall anything. Nothing I have asked you to do requires you to uninstall anything. The programs I have told you to run are cleanup applications, they do not run 'resident', meaning they run when you tell them to and will run beside what you have. I am unsure why you would have assumed otherwise. Did you purchase and thus run the Lavasoft Ad-Aware resident (is it always running in the bottom corner?) Can I guarantee this fixes your issue? Nope. You came here for free help, I am a volunteer. If you want guarantees, you'd have to take it someplace where you'd pay, even then - they'd just gurantee it will work if you paid them enough to replace whatever may be broke - which could mean losing all your data, buying a new hard disk drive, etc. Obviously you decided (and wisely so, IMO) that you wanted to learn how to take care of such problems yourself. If you were to bring it to me and pay me - I am telling you what I would do. At this point.. (Yes - I would do this all even knowing you supposedly did it before...) 1) Uninstall Windows Defender (you don't need it with everything else you have and it could very well be causing you problems) 2) Reboot 3) Logon as an administrative user 4) Download MalwareBytes and SuperAntiSpyware * Disconnect (physically) your computer from the Internet and disable your AntiVirus software and your resident AntiSpyware (if you have this). This will ensure a faster run of the software and you will be safe from trojan/worms and other malware simply because you are not on the Internet. 5) Install, Update and do a Full Scan with SuperAntiSpyware (getting rid of the stuff it finds) 6) Reboot 7) Logon as an administrative user * You should have to disable your AntiVirus and resident AntiSpyware again, as they likely started back up. Make sure you are still physically disconnected from the internet! 8) Install, Update and do a Full Scan with MalwareBytes (getting rid of stuff it finds) 9) Reboot 10) Logon as an administrative user * Ensure your AntiVirus and resident AntiSpyware (if you have this) are running and then connect (physically) back to the Internet. 11) Follow the steps laid out in http://support.microsoft.com/kb/943144 (both methods, completely.) 12) Reboot 13) Logon as an administrative user 14) Visit http://windowsupdate.microsoft.com/ and install whatever it said I needed to utilize Microsoft Updates until it got me to a point where i could choose to do a Custom or Express installation 15) Choose Custom 16) Allow it to get through "Checking for the latest updates for your computer..." 17) From the three categories (left side) I would only be interested in the first two *ever* and only the first one this time (The three a "High Priority", "Software, Optional" and "Hardware, Optional" -- I suggest always ignoring the last one unless you happen to actually own Microsoft hardware.) 18) Ensuring "High Priority" is the category selected, I would uncheck all but the first update it listed (if it only lists one - so much the better) and then I would click on the "Review and install updates" above the list. 19) It would then show me the update I have chosen and a button above it would allow me to Install those updates. I would do so. 20) It should download and install that single update and it may/may not request me to reboot. Either way: 21) Reboot ** It is possible it will fail - at which point the exact reason for the failure needs to be figured out - see the "**" below the steps. 22) Logon as an administrative user 23) Repeat steps 14-22 until all "High Priority" updates are gone. 24) If you wish - although it is not necessary, you can browse through the "Software, Optional" updates. The "Root Certificates Update" and "Group Policy Preference Client Side Extensions for Windows XP (KB943729)" are safe, but I would personally recommend you avoid "Windows Search 4.0 for Windows XP (KB940157)". Everythig there - being optional - could just be ignored (and given your current state - that is probably the better choice.) If I was able to get through the updates in the manner described above, I would do two more things before returning this system to its owner: 25) CHKDSK 26) DEFRAG (twice.) References: SuperAntiSpyware ( http://www.superantispyware.com/down...NTISPYWAREFREE ) MalwareBytes ( http://tinyurl.com/5lobmk ) Disabling avast! - In the bottom, right-hand corner of your Desktop is the System Tray and, within it, the avast! Antivirus icon. - Right click the avast! Antivirus icon and select Stop On-Access Protection from the menu. - avast! Antivirus is now disabled. Enabling Avast! - In the bottom, right-hand corner of your Desktop is the System Tray and, within it, the avast! Antivirus icon. - Right click the avast! Antivirus icon and select Start avast! Antivirus from the menu. - avast! Antivirus is now enabled. That's it. ** Assuming it would not install the update, I would write down the exact error it gave me *and* I would find the Windows Update log and copy the last 50 lines or so to a notepad/wordpad/word/etc document - so I could research it (or in your case - post them in response to this conversation...) To open the Windows Update Log file... Start button -- RUN -- type in: notepad %windir%\WindowsUpdate.log -- Click OK Copy the last 50 lines or so, paste it wherever you like - even a post in this newsgroup. ** That's about as detailed as I can get without doing it for you - which is also technically possible - but doubtful I would do that. heh -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html |
#7
|
|||
|
|||
Updating.
"Shenan Stanley" wrote: Jules wrote: I have tried to download the latest fixes but everytime i get the msg. The following updates were not installed. Cumalative Security Update for Internet Explorer 7 for Windows XP (KB956390) What can i do? Shenan Stanley wrote: Be very specific about what you are doing and what product you are doing it on... Windows XP what? What service pack? How are you downloading/installing the update? What solutions have you tried? snipped Jules wrote: I went through your suggestions as described but the problem remains. When at the end i went to the updating there was one update for Defender and the Cumalative Security Update. Only the Defender update downloaded. My question now is, what makes Super Antispyware any better than the Avast Antivirus program or AdAware that i now run? Shenan Stanley wrote: It would be better if you answered the questions as well... ;-) There is no single AntiSpyware/AntiMalware application out there that cleans up everything. LavaSoft Ad-Aware is good - but not all-inclusive. SuperAntiSpyware and MalwareBytes cleans up some things that are more common right now where Lavasoft Ad-Aware and SpyBot Search and Destroy might not even detect. Avast has little to nothing to do with spyware/adware/malware in that sense - although it may detect some things. It is an AntiVirus/AntiTrojan/AntiWorm application. Jules wrote: Thanks so far. The system is XP Home, SP.3 Avast AntiVirus/AdAware Antispyware/Windows Defender. For ordinary mortals such as myself one has no alternative but to ensure the Virus/Antispam etc. programs that one has installed are up to date. One blindly has to trust that the system can do what it says. If i am to follow you through whatever you suggest, then i will have to deactivate my present programs and install the ones you recomend. Can you guarantee that by so doing the problem will be resolved? Naturally no. So where are we? I never told you to uninstall anything. Nothing I have asked you to do requires you to uninstall anything. The programs I have told you to run are cleanup applications, they do not run 'resident', meaning they run when you tell them to and will run beside what you have. I am unsure why you would have assumed otherwise. Did you purchase and thus run the Lavasoft Ad-Aware resident (is it always running in the bottom corner?) Can I guarantee this fixes your issue? Nope. You came here for free help, I am a volunteer. If you want guarantees, you'd have to take it someplace where you'd pay, even then - they'd just gurantee it will work if you paid them enough to replace whatever may be broke - which could mean losing all your data, buying a new hard disk drive, etc. Obviously you decided (and wisely so, IMO) that you wanted to learn how to take care of such problems yourself. If you were to bring it to me and pay me - I am telling you what I would do. At this point.. (Yes - I would do this all even knowing you supposedly did it before...) 1) Uninstall Windows Defender (you don't need it with everything else you have and it could very well be causing you problems) 2) Reboot 3) Logon as an administrative user 4) Download MalwareBytes and SuperAntiSpyware * Disconnect (physically) your computer from the Internet and disable your AntiVirus software and your resident AntiSpyware (if you have this). This will ensure a faster run of the software and you will be safe from trojan/worms and other malware simply because you are not on the Internet. 5) Install, Update and do a Full Scan with SuperAntiSpyware (getting rid of the stuff it finds) 6) Reboot 7) Logon as an administrative user * You should have to disable your AntiVirus and resident AntiSpyware again, as they likely started back up. Make sure you are still physically disconnected from the internet! 8) Install, Update and do a Full Scan with MalwareBytes (getting rid of stuff it finds) 9) Reboot 10) Logon as an administrative user * Ensure your AntiVirus and resident AntiSpyware (if you have this) are running and then connect (physically) back to the Internet. 11) Follow the steps laid out in http://support.microsoft.com/kb/943144 (both methods, completely.) 12) Reboot 13) Logon as an administrative user 14) Visit http://windowsupdate.microsoft.com/ and install whatever it said I needed to utilize Microsoft Updates until it got me to a point where i could choose to do a Custom or Express installation 15) Choose Custom 16) Allow it to get through "Checking for the latest updates for your computer..." 17) From the three categories (left side) I would only be interested in the first two *ever* and only the first one this time (The three a "High Priority", "Software, Optional" and "Hardware, Optional" -- I suggest always ignoring the last one unless you happen to actually own Microsoft hardware.) 18) Ensuring "High Priority" is the category selected, I would uncheck all but the first update it listed (if it only lists one - so much the better) and then I would click on the "Review and install updates" above the list. 19) It would then show me the update I have chosen and a button above it would allow me to Install those updates. I would do so. 20) It should download and install that single update and it may/may not request me to reboot. Either way: 21) Reboot ** It is possible it will fail - at which point the exact reason for the failure needs to be figured out - see the "**" below the steps. 22) Logon as an administrative user 23) Repeat steps 14-22 until all "High Priority" updates are gone. 24) If you wish - although it is not necessary, you can browse through the "Software, Optional" updates. The "Root Certificates Update" and "Group Policy Preference Client Side Extensions for Windows XP (KB943729)" are safe, but I would personally recommend you avoid "Windows Search 4.0 for Windows XP (KB940157)". Everythig there - being optional - could just be ignored (and given your current state - that is probably the better choice.) If I was able to get through the updates in the manner described above, I would do two more things before returning this system to its owner: 25) CHKDSK 26) DEFRAG (twice.) References: SuperAntiSpyware ( http://www.superantispyware.com/down...NTISPYWAREFREE ) MalwareBytes ( http://tinyurl.com/5lobmk ) Disabling avast! - In the bottom, right-hand corner of your Desktop is the System Tray and, within it, the avast! Antivirus icon. - Right click the avast! Antivirus icon and select Stop On-Access Protection from the menu. - avast! Antivirus is now disabled. Enabling Avast! - In the bottom, right-hand corner of your Desktop is the System Tray and, within it, the avast! Antivirus icon. - Right click the avast! Antivirus icon and select Start avast! Antivirus from the menu. - avast! Antivirus is now enabled. That's it. ** Assuming it would not install the update, I would write down the exact error it gave me *and* I would find the Windows Update log and copy the last 50 lines or so to a notepad/wordpad/word/etc document - so I could research it (or in your case - post them in response to this conversation...) To open the Windows Update Log file... Start button -- RUN -- type in: notepad %windir%\WindowsUpdate.log -- Click OK Copy the last 50 lines or so, paste it wherever you like - even a post in this newsgroup. ** That's about as detailed as I can get without doing it for you - which is also technically possible - but doubtful I would do that. heh -- Shenan Stanley MS-MVP -- How To Ask Questions The Smart Way http://www.catb.org/~esr/faqs/smart-questions.html Took a deep breath after reading that lot. Anyway i found on MS Malicious Software Removal Tool:-KB890830 it found nothing. Removed Defender. Attempted to download KB958644 a component of the KB956390 update, that also failed (error code-0x80242006). Waited a few hours and started again. This time i searched MS for the update, which i had done days before anyway and started to download/install. No problem. Have since cleaned up the HD etc. Will run CHKDSK and look into the Malware situation. Thanks, Jules. |
Thread Tools | |
Display Modes | |
|
|