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#1
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printing problems
I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT
IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
Ads |
#2
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printing problems
Uninstall and reinstall...
http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#3
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printing problems
I posted a similar message several months ago now...and since then I've seen
several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#4
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I concur with Vince. I am having the same problem since using SP2. Although
graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#5
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This is a really ancient printer. What are the LPT settings in your BIOS?
-- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#6
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1) These are USB printers not parallel.
2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#7
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I am seeing the same identical problem -- just prints blank pages from any
application, including the windows test page. But it will print the test and diagnostic pages from the HP Toolbox. Printer is an HP PSC2110, the computer is an eMachine T6212 -- brand new -- with WinXP Home SP2. The printer worked with no problem in my old machine which was also WinXP Home SP2. The problem occurs with both the original printer drivers, and the latest updated drivers. My next step is to uninstall the print driver, and then reinstall after a clean boot -- including disabling Antivirus. Not hopeful that this will work, but it is worth a try. If anyone has better ideas, I, too, would appreciate some help. "Bill" wrote: 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#8
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About 98% of printer problems are caused by printer drivers... whether they
get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#9
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It is definitely the print drivers, but specifically it is the print drivers
under SP2. Most recent drivers from HP are install. In my case the Deskjet 5550, last updated in 2003 from HP, version 7.1 When printing to the same printer using the default 550C driver that comes with Windows it prints, so the problem is the HP driver, but the 550C driver does not do photos/high quality, so I am stuck. All windoze update have been applied. Absolutely nothing in the event logs. From printing from anywhere in windoze all it does is spit out a blank page. Printing from the HP diag tools it does print a the test/diag pages. Files with data DO get created in the spool directory. So data is being generated. I am thinking it may have more to do the USB part. I am going to try the parallel port tonight. I understand that it is the HP drivers, but seeing this problem has happened to many people across all different brands, obviously something changed on the windoze side to break all these drivers that were previouslty working. "Cari (MS-MVP)" wrote: About 98% of printer problems are caused by printer drivers... whether they get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#10
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Are they USB1.1 or 2.0 ports? Do they work correctly with all other
devices? Are they on the motherboard or a PCI card or a hub (and if hub, powered or unpowered)? Let us know if it changes on LPT. -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... It is definitely the print drivers, but specifically it is the print drivers under SP2. Most recent drivers from HP are install. In my case the Deskjet 5550, last updated in 2003 from HP, version 7.1 When printing to the same printer using the default 550C driver that comes with Windows it prints, so the problem is the HP driver, but the 550C driver does not do photos/high quality, so I am stuck. All windoze update have been applied. Absolutely nothing in the event logs. From printing from anywhere in windoze all it does is spit out a blank page. Printing from the HP diag tools it does print a the test/diag pages. Files with data DO get created in the spool directory. So data is being generated. I am thinking it may have more to do the USB part. I am going to try the parallel port tonight. I understand that it is the HP drivers, but seeing this problem has happened to many people across all different brands, obviously something changed on the windoze side to break all these drivers that were previouslty working. "Cari (MS-MVP)" wrote: About 98% of printer problems are caused by printer drivers... whether they get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#11
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Just to verify, I am seeing the identical problem that Bill reports (see my
previous post) including successful printing from only the HP Diag Tools, print files in the print spooler, etc. In my case, the USB ports are 2.0, on the motherboard, and they do work correctly with other USB hardware. Bill -- have you tried a clean install of the device drivers per my previous post? I intend to do that, but am on the road this week and it will have to wait few days. Also, have you contacted HP Customer Service about the problem? They might be able to recommend an alternative, equally effective driver. "Cari (MS-MVP)" wrote: Are they USB1.1 or 2.0 ports? Do they work correctly with all other devices? Are they on the motherboard or a PCI card or a hub (and if hub, powered or unpowered)? Let us know if it changes on LPT. -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... It is definitely the print drivers, but specifically it is the print drivers under SP2. Most recent drivers from HP are install. In my case the Deskjet 5550, last updated in 2003 from HP, version 7.1 When printing to the same printer using the default 550C driver that comes with Windows it prints, so the problem is the HP driver, but the 550C driver does not do photos/high quality, so I am stuck. All windoze update have been applied. Absolutely nothing in the event logs. From printing from anywhere in windoze all it does is spit out a blank page. Printing from the HP diag tools it does print a the test/diag pages. Files with data DO get created in the spool directory. So data is being generated. I am thinking it may have more to do the USB part. I am going to try the parallel port tonight. I understand that it is the HP drivers, but seeing this problem has happened to many people across all different brands, obviously something changed on the windoze side to break all these drivers that were previouslty working. "Cari (MS-MVP)" wrote: About 98% of printer problems are caused by printer drivers... whether they get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#12
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All USB 2.0 ports, but 1.1 support turned on. All running off the
motherboard. ALl other devices (ok 2) work fine. LPT produced the same results. I did work with HP, that is when I tested the 550C drivers and they worked. I am running out of ideas. I have another PC that was upgraded to SP2 which seems to work, as opposed to this one which was from a CD that had SP2 bundled. I could use another printer in the house, but hate to buy a new one just so it wont work either. Looks like Lexmark and Cannon both had this issue but addressed it with new drivers. HP doesn't seem to know the problem exists yet. "Jeff" wrote: Just to verify, I am seeing the identical problem that Bill reports (see my previous post) including successful printing from only the HP Diag Tools, print files in the print spooler, etc. In my case, the USB ports are 2.0, on the motherboard, and they do work correctly with other USB hardware. Bill -- have you tried a clean install of the device drivers per my previous post? I intend to do that, but am on the road this week and it will have to wait few days. Also, have you contacted HP Customer Service about the problem? They might be able to recommend an alternative, equally effective driver. "Cari (MS-MVP)" wrote: Are they USB1.1 or 2.0 ports? Do they work correctly with all other devices? Are they on the motherboard or a PCI card or a hub (and if hub, powered or unpowered)? Let us know if it changes on LPT. -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... It is definitely the print drivers, but specifically it is the print drivers under SP2. Most recent drivers from HP are install. In my case the Deskjet 5550, last updated in 2003 from HP, version 7.1 When printing to the same printer using the default 550C driver that comes with Windows it prints, so the problem is the HP driver, but the 550C driver does not do photos/high quality, so I am stuck. All windoze update have been applied. Absolutely nothing in the event logs. From printing from anywhere in windoze all it does is spit out a blank page. Printing from the HP diag tools it does print a the test/diag pages. Files with data DO get created in the spool directory. So data is being generated. I am thinking it may have more to do the USB part. I am going to try the parallel port tonight. I understand that it is the HP drivers, but seeing this problem has happened to many people across all different brands, obviously something changed on the windoze side to break all these drivers that were previouslty working. "Cari (MS-MVP)" wrote: About 98% of printer problems are caused by printer drivers... whether they get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages print just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
#13
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Are all these printers All in One units?
-- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... All USB 2.0 ports, but 1.1 support turned on. All running off the motherboard. ALl other devices (ok 2) work fine. LPT produced the same results. I did work with HP, that is when I tested the 550C drivers and they worked. I am running out of ideas. I have another PC that was upgraded to SP2 which seems to work, as opposed to this one which was from a CD that had SP2 bundled. I could use another printer in the house, but hate to buy a new one just so it wont work either. Looks like Lexmark and Cannon both had this issue but addressed it with new drivers. HP doesn't seem to know the problem exists yet. "Jeff" wrote: Just to verify, I am seeing the identical problem that Bill reports (see my previous post) including successful printing from only the HP Diag Tools, print files in the print spooler, etc. In my case, the USB ports are 2.0, on the motherboard, and they do work correctly with other USB hardware. Bill -- have you tried a clean install of the device drivers per my previous post? I intend to do that, but am on the road this week and it will have to wait few days. Also, have you contacted HP Customer Service about the problem? They might be able to recommend an alternative, equally effective driver. "Cari (MS-MVP)" wrote: Are they USB1.1 or 2.0 ports? Do they work correctly with all other devices? Are they on the motherboard or a PCI card or a hub (and if hub, powered or unpowered)? Let us know if it changes on LPT. -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... It is definitely the print drivers, but specifically it is the print drivers under SP2. Most recent drivers from HP are install. In my case the Deskjet 5550, last updated in 2003 from HP, version 7.1 When printing to the same printer using the default 550C driver that comes with Windows it prints, so the problem is the HP driver, but the 550C driver does not do photos/high quality, so I am stuck. All windoze update have been applied. Absolutely nothing in the event logs. From printing from anywhere in windoze all it does is spit out a blank page. Printing from the HP diag tools it does print a the test/diag pages. Files with data DO get created in the spool directory. So data is being generated. I am thinking it may have more to do the USB part. I am going to try the parallel port tonight. I understand that it is the HP drivers, but seeing this problem has happened to many people across all different brands, obviously something changed on the windoze side to break all these drivers that were previouslty working. "Cari (MS-MVP)" wrote: About 98% of printer problems are caused by printer drivers... whether they get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
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While Canon were addressing their problem, the quick fix was:
http://support.microsoft.com/default...b;en-us;884020 -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP |
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The HP PSC 2110 is an All in One.
"Cari (MS-MVP)" wrote: Are all these printers All in One units? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... All USB 2.0 ports, but 1.1 support turned on. All running off the motherboard. ALl other devices (ok 2) work fine. LPT produced the same results. I did work with HP, that is when I tested the 550C drivers and they worked. I am running out of ideas. I have another PC that was upgraded to SP2 which seems to work, as opposed to this one which was from a CD that had SP2 bundled. I could use another printer in the house, but hate to buy a new one just so it wont work either. Looks like Lexmark and Cannon both had this issue but addressed it with new drivers. HP doesn't seem to know the problem exists yet. "Jeff" wrote: Just to verify, I am seeing the identical problem that Bill reports (see my previous post) including successful printing from only the HP Diag Tools, print files in the print spooler, etc. In my case, the USB ports are 2.0, on the motherboard, and they do work correctly with other USB hardware. Bill -- have you tried a clean install of the device drivers per my previous post? I intend to do that, but am on the road this week and it will have to wait few days. Also, have you contacted HP Customer Service about the problem? They might be able to recommend an alternative, equally effective driver. "Cari (MS-MVP)" wrote: Are they USB1.1 or 2.0 ports? Do they work correctly with all other devices? Are they on the motherboard or a PCI card or a hub (and if hub, powered or unpowered)? Let us know if it changes on LPT. -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... It is definitely the print drivers, but specifically it is the print drivers under SP2. Most recent drivers from HP are install. In my case the Deskjet 5550, last updated in 2003 from HP, version 7.1 When printing to the same printer using the default 550C driver that comes with Windows it prints, so the problem is the HP driver, but the 550C driver does not do photos/high quality, so I am stuck. All windoze update have been applied. Absolutely nothing in the event logs. From printing from anywhere in windoze all it does is spit out a blank page. Printing from the HP diag tools it does print a the test/diag pages. Files with data DO get created in the spool directory. So data is being generated. I am thinking it may have more to do the USB part. I am going to try the parallel port tonight. I understand that it is the HP drivers, but seeing this problem has happened to many people across all different brands, obviously something changed on the windoze side to break all these drivers that were previouslty working. "Cari (MS-MVP)" wrote: About 98% of printer problems are caused by printer drivers... whether they get corrupted or the wrong ones get installed to start with or the driver is 'broken' by other means. Uninstalling and reinstalling COMPLETELY usually cures the problem. Is this installation a clean install of XP. What antivirus software and firewall software are you running. When exactly did the problem first occur. I have six USB printers here and none have any problems. I also have an LPT printer with no problem. Does the problem completely disappear and never recur if SP2 is not installed. Are these the latest drivers available for the Deskjet600. If you give us something to work with instead of just saying it won't print, it would be more helpful. Exactly what happens when you print.... are there any error messages in the Event Log? Exactly which applications do you try to print from? And which versions of the applications? Are ALL Windows updates applied? Are all updates for all the other applications from which you print applied? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... 1) These are USB printers not parallel. 2) I am not using the same printer, and from the posts I have read the same problem is occurring for all kinds of USB printers 3) The printers can print as demonstrated by various ways. Mine prints from the PC using the software diagnostic tools, but not from the windows test page....hmmm wonder where the problem is? "Cari (MS-MVP)" wrote: This is a really ancient printer. What are the LPT settings in your BIOS? -- Cari (MS-MVP) Printing & Imaging In Loving Memory of our dear friend Alex Nichol MVP "Bill" wrote in message ... I concur with Vince. I am having the same problem since using SP2. Although graphics don't work for me either. The test pages using HPs diagnostic software work, but nothing Windows related will print, including the Windows Test Page. Kinda useless to have the same person keep posting "uninstall and reinstall" where I haven't seen that advice help anyone out yet. Does anyone have any real answers? "Vince McGowan" wrote: I posted a similar message several months ago now...and since then I've seen several people reporting the same problem here and all are given the same advice. I followed that advice and tried several other suggestions found at various sites and still my printing problem persists. I can only assume that this is a Microsoft bug introduced sometime last fall. My problem (Windows XP Home - SP2, DeskJet 815C - tried both parallel and USB connection): text only pages do not print from any application (printer produces blank page); text and graphic or graphic only pages just fine (i.e.. a printer test page, or from applications). HP has no special printer drivers for this printer; they say to use the Windows supplied driver. (I was able to work-around in MS Word by inserting a 1 pixel graphic in the header area of normal.dot.) So Windows bug or not? Vince McGowan "Cari (MS-MVP)" wrote in message ... Uninstall and reinstall... http://www.coribright.com/windows/Article%20One.htm -- Cari (MS-MVP) Printing & Imaging "LISA" wrote in message ... I HAVE A HP DESKJET 660C PRINTER AND IT WONT PRINT IT HAS INK ,AND PAPER EVERY PAGE IT PRINTS IS BLANK |
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