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HP 4630 keeps turning off, what good is web-connection?



 
 
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  #1  
Old August 3rd 17, 07:28 PM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default HP 4630 keeps turning off, what good is web-connection?

Same printer as prior thread, HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on.

Someone on an HP support forum is told that sleep mode can't be turned
off, and the maximum is 15 minutes. Is that possible, or should I look
farther?

Does sleep mean it will wake up when needed? The manual doesn't say!
Doesn't make reference to this.



This is a web-based printer. I thought the advantage of that was that
even when the computer itself was off, the printer could be left on and
one could print from some terminal, cellphone, or even maybe a camera
connected to the web anywhere in the world.

So what good is being web-based if it turns off before you get a 10
miles down the road?

What am I missing? How can he stop it from turning off?


Regarding this thread and the previous one (about not being able to
print) I see that the printer has "Auto Wireless Connect". So why can't
my brother or I print on it?
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  #2  
Old August 3rd 17, 08:08 PM posted to comp.periphs.printers.general,alt.comp.os.windows-10
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default HP 4630 keeps turning off, what good is web-connection?

micky wrote:

NOTE: While there is a comp.periphs.printers.general on the OP's NNTP
server (Eternal-September.org), that newsgroup is not peered to my NNTP
server (individual.net) which just has a comp.periphs.printers
newsgroup. On my server, none of the [alt.]comp.periphs newsgroups have
a general subgroup.

HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on. Someone on an HP
support forum is told that sleep mode can't be turned off, and the
maximum is 15 minutes. Is that possible, or should I look farther?
Does sleep mean it will wake up when needed? The manual doesn't
say! Doesn't make reference to this.

This is a web-based printer. I thought the advantage of that was that
even when the computer itself was off, the printer could be left on
and one could print from some terminal, cellphone, or even maybe a
camera connected to the web anywhere in the world.

So what good is being web-based if it turns off before you get a 10
miles down the road? What am I missing? How can he stop it from
turning off?



I have the HP Envy 5660. Only the power-off option can be disabled.
The power-down (sleep) mode cannot be disabled and can only be set to 15
minutes. I complained to HP that I don't want my printer to go to sleep
but obviously that is too late for a printer they already manufactured.
A firmware update (there has been only one, so far) did not get rid of
the sleep mode or add an option to disable it.

Sleep mode should not disable the printer from accepting commands.
After all, how could you use the printer if sleep mode was the same as
power-off mode? I don't print much but my print jobs wake the printer
and the printing happens.

Looks like you are looking for is to disable the power-off "feature", if
it has that option. The printer can't do anything if it is powered off.
Have you actually tried issuing a print job to the printer after it has
gone into sleep mode?

Sleep mode for the printer is just like the sleep mode on your computer.
It is not a power-off state.
  #3  
Old August 3rd 17, 09:23 PM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default HP 4630 keeps turning off, what good is web-connection?

micky wrote:
Same printer as prior thread, HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on.

Someone on an HP support forum is told that sleep mode can't be turned
off, and the maximum is 15 minutes. Is that possible, or should I look
farther?

Does sleep mean it will wake up when needed? The manual doesn't say!
Doesn't make reference to this.



This is a web-based printer. I thought the advantage of that was that
even when the computer itself was off, the printer could be left on and
one could print from some terminal, cellphone, or even maybe a camera
connected to the web anywhere in the world.

So what good is being web-based if it turns off before you get a 10
miles down the road?

What am I missing? How can he stop it from turning off?


Regarding this thread and the previous one (about not being able to
print) I see that the printer has "Auto Wireless Connect". So why can't
my brother or I print on it?


There's no end of well-meaning recipes. No, the model number isn't
exactly the same, but it's the same issue.

https://h30434.www3.hp.com/t5/Inkjet...p/td-p/1898631

One of the suggestions there, is some part of the Wifi connection
is failing, and the printer then decides to hibernate rather than
sleep. It has a web server inside it, so you should be able to
bang on it, it should support HTTP 1.1 keepalive and so on. There
must be some little computer-land trick for keeping the connection
to it running.

At one time, Wifi MAC (media access) controllers were pretty dumb. To
prime the plumbing on those, always required the system processor.
Then, some genius decided things worked too well, so why not add
a CPU to the Wifi chip, plus some firmware ? This allows the Wifi
chip to remain in contact with the router, even when the main processor
is asleep. And I expect, that is the kind of Wifi chip inside that
printer. Then, if some external "ping" happens, the Wifi chip
can raise a USB interrupt and get the attention of the (sleeping)
processor. I bet there's probably even a Wake On LAN in there...

So the potential ingredients a

1) New printer firmware (which in turn, changes the firmware on Wifi).
2) Setting some web server thingy in the printer interface,
to encourage keepalive behavior.
3) Changing some network setting on the printer. Some individual
even listed changing the DNS to 8.8.8.8 (Google opendns), for
some reason, like that's going to make a difference.

One participant in the thread, notes that a change of his AT&T router,
made the printer behave properly.

I would not expect this to be easy to fix.

Paul
  #4  
Old August 3rd 17, 10:46 PM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Neil
external usenet poster
 
Posts: 714
Default HP 4630 keeps turning off, what good is web-connection?

On 8/3/2017 2:28 PM, micky wrote:
Same printer as prior thread, HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on.

Someone on an HP support forum is told that sleep mode can't be turned
off, and the maximum is 15 minutes. Is that possible, or should I look
farther?

Does sleep mean it will wake up when needed? The manual doesn't say!
Doesn't make reference to this.

I have an HP 4650 with features similar to your friend's printer. It
goes into "sleep" mode when not in use, but wakes up when it receives a
file from any of several devices that are set up to use it. No need to
worry about that.

It sounds like this printer is not set up correctly.

--
best regards,

Neil
  #5  
Old August 4th 17, 03:14 AM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default HP 4630 keeps turning off, what good is web-connection?

In alt.comp.os.windows-10, on Thu, 3 Aug 2017 14:08:42 -0500, VanguardLH
wrote:

micky wrote:

NOTE: While there is a comp.periphs.printers.general on the OP's NNTP
server (Eternal-September.org), that newsgroup is not peered to my NNTP
server (individual.net) which just has a comp.periphs.printers
newsgroup. On my server, none of the [alt.]comp.periphs newsgroups have
a general subgroup.


I dind't even notice the word general. I copied a list of 3 newsgropus
from another thread and deleted what I thought was one whole ng name,
xp.general I think, but I guess I left the "general". It was my second
effort after something went wrong the first time, and I was sloppy.

HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on. Someone on an HP
support forum is told that sleep mode can't be turned off, and the
maximum is 15 minutes. Is that possible, or should I look farther?
Does sleep mean it will wake up when needed? The manual doesn't
say! Doesn't make reference to this.

This is a web-based printer. I thought the advantage of that was that
even when the computer itself was off, the printer could be left on
and one could print from some terminal, cellphone, or even maybe a
camera connected to the web anywhere in the world.

So what good is being web-based if it turns off before you get a 10
miles down the road? What am I missing? How can he stop it from
turning off?



I have the HP Envy 5660. Only the power-off option can be disabled.
The power-down (sleep) mode cannot be disabled and can only be set to 15
minutes. I complained to HP that I don't want my printer to go to sleep


Why not, if it still accepts commands? How long does it take to wake
up?

but obviously that is too late for a printer they already manufactured.
A firmware update (there has been only one, so far) did not get rid of
the sleep mode or add an option to disable it.

Sleep mode should not disable the printer from accepting commands.
After all, how could you use the printer if sleep mode was the same as
power-off mode? I don't print much but my print jobs wake the printer
and the printing happens.


Looks like you are looking for is to disable the power-off "feature", if
it has that option. The printer can't do anything if it is powered off.


Well I don't know. My brother said it turned OFF, but he left for work
shortly after 10 and I wrote him to ask if it was really off or just
asleep, that is, if the light was off or just dim. Knowing him, he
probably won't reply and might not even read my email. IIRC he doesn't
work on Fridays so I'll call him tomorrow.

Have you actually tried issuing a print job to the printer after it has
gone into sleep mode?


I'm pretty sure now the problem is not setting up either the wifi or the
internet connection. Maybe we will work on that tomorrow if he hasn't
lost interest.

Sleep mode for the printer is just like the sleep mode on your computer.
It is not a power-off state.


  #6  
Old August 4th 17, 03:25 AM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default HP 4630 keeps turning off, what good is web-connection?

In alt.comp.os.windows-10, on Thu, 03 Aug 2017 16:23:48 -0400, Paul
wrote:

micky wrote:
Same printer as prior thread, HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on.

Someone on an HP support forum is told that sleep mode can't be turned
off, and the maximum is 15 minutes. Is that possible, or should I look
farther?

Does sleep mean it will wake up when needed? The manual doesn't say!
Doesn't make reference to this.



This is a web-based printer. I thought the advantage of that was that
even when the computer itself was off, the printer could be left on and
one could print from some terminal, cellphone, or even maybe a camera
connected to the web anywhere in the world.

So what good is being web-based if it turns off before you get a 10
miles down the road?

What am I missing? How can he stop it from turning off?


Regarding this thread and the previous one (about not being able to
print) I see that the printer has "Auto Wireless Connect". So why can't
my brother or I print on it?


There's no end of well-meaning recipes. No, the model number isn't
exactly the same, but it's the same issue.

https://h30434.www3.hp.com/t5/Inkjet...p/td-p/1898631

I must have taken my stupid pill this morning. I googled before I
posted and found hits for my brother's very model, Won't wake from
sleep, and I ignored those because I didn't know about sleep yet, and I
was looking for turns off when it shouldn't.

One of the suggestions there, is some part of the Wifi connection
is failing, and the printer then decides to hibernate rather than
sleep. It has a web server inside it, so you should be able to
bang on it, it should support HTTP 1.1 keepalive and so on. There
must be some little computer-land trick for keeping the connection
to it running.

At one time, Wifi MAC (media access) controllers were pretty dumb. To
prime the plumbing on those, always required the system processor.
Then, some genius decided things worked too well, so why not add
a CPU to the Wifi chip, plus some firmware ? This allows the Wifi


One reply suggested a firmware update (and I see you do too.) and there
is one for this printer.

Would you attempt to update firmware when connected by TeamViewer?


chip to remain in contact with the router, even when the main processor
is asleep. And I expect, that is the kind of Wifi chip inside that
printer. Then, if some external "ping" happens, the Wifi chip
can raise a USB interrupt and get the attention of the (sleeping)
processor. I bet there's probably even a Wake On LAN in there...

So the potential ingredients a

1) New printer firmware (which in turn, changes the firmware on Wifi).
2) Setting some web server thingy in the printer interface,
to encourage keepalive behavior.
3) Changing some network setting on the printer. Some individual
even listed changing the DNS to 8.8.8.8 (Google opendns), for
some reason, like that's going to make a difference.

One participant in the thread, notes that a change of his AT&T router,
made the printer behave properly.

I would not expect this to be easy to fix.


Hmm. I think it worked before that repairman got his hands on the OS.


Paul


  #7  
Old August 4th 17, 03:40 AM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default HP 4630 keeps turning off, what good is web-connection?

In alt.comp.os.windows-10, on Thu, 3 Aug 2017 17:46:16 -0400, Neil
wrote:

On 8/3/2017 2:28 PM, micky wrote:
Same printer as prior thread, HP OfficeJet 4630 All-in-One.

It keeps turning off and he has to turn it back on.

Someone on an HP support forum is told that sleep mode can't be turned
off, and the maximum is 15 minutes. Is that possible, or should I look
farther?

Does sleep mean it will wake up when needed? The manual doesn't say!
Doesn't make reference to this.

I have an HP 4650 with features similar to your friend's printer. It
goes into "sleep" mode when not in use, but wakes up when it receives a
file from any of several devices that are set up to use it. No need to
worry about that.

It sounds like this printer is not set up correctly.


I guess I took my brother's concern too seriously. I havent' seen a
printer that knows how to sleep so when he said it turned off and he
thought he had to turn it back on, I thought he was right.

I doubt he read the manual for the printer, but otoh, he knows a lot of
medicine that is outside his specialty and was developed long after he
graduated medical school 53 years ago. I thought just staying current
in radiology would take up all his time but somehow whenever I've got
something medical, he knows all about it.

  #8  
Old August 4th 17, 05:30 AM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default HP 4630 keeps turning off, what good is web-connection?

micky wrote:

One reply suggested a firmware update (and I see you do too.) and there
is one for this printer.

Would you attempt to update firmware when connected by TeamViewer?


You should be able to change a driver on the PC without the
driver actually upsetting the PC. Granted you'll probably
need to reboot - does TeamViewer have a provision to
pick up after a reboot ? Or must the owner re-arm it again ?

Paul
  #9  
Old August 4th 17, 05:48 AM posted to comp.periphs.printers.general,alt.comp.os.windows-10
VanguardLH[_2_]
external usenet poster
 
Posts: 10,881
Default HP 4630 keeps turning off, what good is web-connection?

micky wrote:

One reply suggested a firmware update (and I see you do too.) and there
is one for this printer.

Would you attempt to update firmware when connected by TeamViewer?


That's what a tech did when I called about errors with my HP printer.
I'd get USB communications errors (could send print jobs to the printer
but communication from printer to PC sometimes went dead so no paper
status, ink status, print job status, etc). Sometimes the printer
would, on its own (no print job sent to it), come out of sleep and flash
"Printer error - Power off printer". Tapping the power button once had
it power off and then it powered itself back on. These errors happened
about every 2-3 days. When I printed, there was about a 50% chance of
getting the communications error. Without doing any printing, the
"printer error" alert on the printer's LCD panel showed up about twice
per week.

The tech noticed there was a firmware update and applied it. He used
Logmein for remote control. He went to the HP site, downloaded the
driver to my PC, and ran the update. No reboot was required.

Another attempt involved changing the driver used by the printer.
Instead of using the new driver (already installed by me), he went into
printer properties to simply pick which driver to use. He thought that
maybe the latest driver listed with Win10 support might have problems
back in my Win7 setup. He changed the printer driver with no reboot
because the driver was already installed (he picked on that came bundled
with Windows).

Under Windows 7, go to Start menu - Devices & Printers, right-click on
the printer, Printer Properties - Advanced tab, there is a drop-down
list of already installed drivers. The driver he wanted to try was not
listed so he clicked on the New Driver button to pick the HP Photosmart
from that list of bundled device drivers (I don't remember which model
he selected).

After the tech got done, I restored from an image backup that I made
just before the tech call. Then I changed only the printer driver and
tested with that. This would only restore the partition for Windows and
the apps. The firmware update to the printer would not get touched.
The firmware upgrade and switching to another older printer driver
didn't help. The culprit was a bad USB port.

A tech via remote access (Logmein) can run a firmware update to the
printer. That doesn't affect anything on your PC (other than the disk
space to store the upgrade file). The tech could also toggle between
printer drivers (already installed) without having to reboot the PC.
  #10  
Old August 4th 17, 05:40 PM posted to comp.periphs.printers.general,alt.comp.os.windows-10
Micky
external usenet poster
 
Posts: 1,528
Default HP 4630 keeps turning off, what good is web-connection?

In alt.comp.os.windows-10, on Fri, 04 Aug 2017 00:30:45 -0400, Paul
wrote:

micky wrote:

One reply suggested a firmware update (and I see you do too.) and there
is one for this printer.

Would you attempt to update firmware when connected by TeamViewer?


You should be able to change a driver on the PC without the
driver actually upsetting the PC. Granted you'll probably
need to reboot - does TeamViewer have a provision to
pick up after a reboot ? Or must the owner re-arm it again ?


TV might have a flag to restart itself, conceivably, but afaik, it
doesn't and he'd have to start TV again and I'd have to connect to it
again. And I need him to tell me** the password that shows up every
time, so although that part has usually gone quickly, once he leaves to
go to work, I can't do it.

**IIUC TV does have a way let someone control a computer when no one is
home there, but it's not the default, and I don't want him to use that
for fear someone else will control the computer. He'd have to know the
password somehow but I'd rather it not be one step closer to possible.


Paul


 




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