Column: Preventing Lockups When Upgrading to Windows XP Service Pa

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows User
Assistance group, discusses how to prevent and troubleshoot blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

Dead link - at least it is here.

--

Will Denny
MS-MVP - Windows Shell/User
Please reply to the News Groups


"Chris Norred [MSFT]" wrote in
message ...
Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows
User
Assistance group, discusses how to prevent and troubleshoot blue screens
when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

Sorry, brief glitch. It's up now. Thanks Will.

-Chris

"Will Denny" wrote:

Dead link - at least it is here.

--

Will Denny
MS-MVP - Windows Shell/User
Please reply to the News Groups


"Chris Norred [MSFT]" wrote in
message ...
Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows
User
Assistance group, discusses how to prevent and troubleshoot blue screens
when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

HELP!!!
Is too late for me to do something to prevent a "Blue Screen."
I got one!
I thought I could just update from Windows 2000 to Windows xp in my old
laptop (Dell Inspiron 2500) It went through until the final step when, it
turned off and on, and windows xp began to load then, I got a nast message"
STOP:C000021A (Fatal System Error)
The Session Manager Initialization System Process terminated unexpectedly
with a status of 0x0000005 (0x0000000 0x00000000)
The system has been shutdown.
Can anybody help me with this???
Please e-mail me:
What should I do with my laptop???
many thanks,
groman

"Chris Norred [MSFT]" wrote:

Sorry, brief glitch. It's up now. Thanks Will.

-Chris

"Will Denny" wrote:

Dead link - at least it is here.

--

Will Denny
MS-MVP - Windows Shell/User
Please reply to the News Groups


"Chris Norred [MSFT]" wrote in
message ...
Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows
User
Assistance group, discusses how to prevent and troubleshoot blue screens
when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

Hi Groman,
This article may help:
http://www.microsoft.com/resources/d...d_stp_mtgk.asp

Or you may want to contact Microsoft support for help:
http://support.microsoft.com/

-Chris Norred
Tech editor
This post provided as is with no warranties.



"groman" wrote:

HELP!!!
Is too late for me to do something to prevent a "Blue Screen."
I got one!
I thought I could just update from Windows 2000 to Windows xp in my old
laptop (Dell Inspiron 2500) It went through until the final step when, it
turned off and on, and windows xp began to load then, I got a nast message"
STOP:C000021A (Fatal System Error)
The Session Manager Initialization System Process terminated unexpectedly
with a status of 0x0000005 (0x0000000 0x00000000)
The system has been shutdown.
Can anybody help me with this???
Please e-mail me:
What should I do with my laptop???
many thanks,
groman

"Chris Norred [MSFT]" wrote:

Sorry, brief glitch. It's up now. Thanks Will.

-Chris

"Will Denny" wrote:

Dead link - at least it is here.

--

Will Denny
MS-MVP - Windows Shell/User
Please reply to the News Groups


"Chris Norred [MSFT]" wrote in
message ...
Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows
User
Assistance group, discusses how to prevent and troubleshoot blue screens
when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

my son tried to install sp2. it failed. we went to the recover panel and
tried to go back to 12/31 (before the update. after about 1 hour the system
rebooted it self. the xp logo comes up once and then a second time. then i
get the blue screen with c0000135...... winsrv not installed. panic time
since my son's homework is on the machine. i tried f8 and "start in last
known configuration", no luck. safe mode, no luck.

i need help before my son kills me.



"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows User
Assistance group, discusses how to prevent and troubleshoot blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

Here are a couple of Microsoft articles that might be helpful:

http://support.microsoft.com/kb/885523

http://support.microsoft.com/kb/875350

As explained on the page about removing SP2, you may be able to
use the Recovery Console to get started uninstalling the update.

Nepatsfan

"dullthenerves" wrote
in message
...
my son tried to install sp2. it failed. we went to the
recover panel and
tried to go back to 12/31 (before the update. after about 1
hour the system
rebooted it self. the xp logo comes up once and then a second
time. then i
get the blue screen with c0000135...... winsrv not installed.
panic time
since my son's homework is on the machine. i tried f8 and
"start in last
known configuration", no luck. safe mode, no luck.

i need help before my son kills me.



"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for
the Windows User
Assistance group, discusses how to prevent and troubleshoot
blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this
thread.

--
Chris Norred
Tech Editor

the problem is that i do not get to a place where i can use any of this
suggestions. once i get the blue screen, i do not have access to Start or
any other of the windows tools. even in safe mode i can not get to a mode
where windows is accessible.


"Nepatsfan" wrote:

Here are a couple of Microsoft articles that might be helpful:

http://support.microsoft.com/kb/885523

http://support.microsoft.com/kb/875350

As explained on the page about removing SP2, you may be able to
use the Recovery Console to get started uninstalling the update.

Nepatsfan

"dullthenerves" wrote
in message
...
my son tried to install sp2. it failed. we went to the
recover panel and
tried to go back to 12/31 (before the update. after about 1
hour the system
rebooted it self. the xp logo comes up once and then a second
time. then i
get the blue screen with c0000135...... winsrv not installed.
panic time
since my son's homework is on the machine. i tried f8 and
"start in last
known configuration", no luck. safe mode, no luck.

i need help before my son kills me.



"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for
the Windows User
Assistance group, discusses how to prevent and troubleshoot
blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this
thread.

--
Chris Norred
Tech Editor

What you have to do is boot from your the Windows XP installation
CD. If the manufacturer of your computer didn't provide you with
an XP disc or they gave you a "Recovery" disk (meaning one that
wipes out everything on your hard drive) then this won't work.

If you've got an installation CD, try this first. Put the disk in
your CD drive and restart the computer. When it restarts you may
see a message "Press any key to boot from CD". Go ahead and do
that. You can then use the Recovery Console route to get started
uninstalling SP2.

If you don't see the message about booting from the CD then
you're going to have to get into the PC's setup program and
change the order of your boot devices. You might want to check
the documentation that came with your computer on how this is
done. If you don't have access to this information then you can
create boot floppies by downloading the appropriate file from
Micrososft he

http://support.microsoft.com/default...;en-us;Q310994

If you don't have a floppy drive on your PC, then your going to
have to change the BIOS settings and boot directly from the CD.

If you're able to boot from the CD then follow the Recovery
Console instructions detailed he

http://support.microsoft.com/kb/875350

If you still can't get things fixed through the recovery console
then you may want to try a repair installation. Take a look here
for that procedu

http://www.michaelstevenstech.com/XPrepairinstall.htm

Good luck.

Nepatsfan


"dullthenerves" wrote
in message
...
the problem is that i do not get to a place where i can use any
of this
suggestions. once i get the blue screen, i do not have access
to Start or
any other of the windows tools. even in safe mode i can not
get to a mode
where windows is accessible.


"Nepatsfan" wrote:

Here are a couple of Microsoft articles that might be helpful:

http://support.microsoft.com/kb/885523

http://support.microsoft.com/kb/875350

As explained on the page about removing SP2, you may be able
to
use the Recovery Console to get started uninstalling the
update.

Nepatsfan

"dullthenerves"
wrote
in message
...
my son tried to install sp2. it failed. we went to the
recover panel and
tried to go back to 12/31 (before the update. after about 1
hour the system
rebooted it self. the xp logo comes up once and then a
second
time. then i
get the blue screen with c0000135...... winsrv not
installed.
panic time
since my son's homework is on the machine. i tried f8 and
"start in last
known configuration", no luck. safe mode, no luck.

i need help before my son kills me.



"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service
Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for
the Windows User
Assistance group, discusses how to prevent and troubleshoot
blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this
thread.

--
Chris Norred
Tech Editor

Denny,

Is it possible to use Roxio GoBack 4.00 (purchased as a unit of Norton
Systemworks Premiere 2005) without it causing problems with XP SP2? I had the
System Restore turned off before installing it, and didn't have a problem
with it until I installed SP2. After installing it, I get the dreaded blue
screen after sending or receiving any fax. I couldn't find any help or
documentation on Microsoft's Knowledge Base, or on Symantec's.

Thanks.

Chris Norred,
I have tried twice to download SP2, each time caused system instability xp
home (no blue screen), my computer would just lock up. I have a dell
inspiron 8100 and xp home came with it. Both times I ended up with hours of
tech assistance from dell tech support and had to reload my operating system
(wipe my hard drive). In December 2004 I asked dell tech support if they
were recommending downloading of SP2 yet and they said no. It seems to me
that there is much more of a problem with SP2 than microsoft is willing to
acknowledge. Before the second time I downloaded SP2 I was very careful to
follow all of the instructions of what to do before downloading SP2; I still
ended up with the same problem and had to reload the operating system. Of
course both times dell tech support tried to go back to a previous save point
but it wouldn't work.
So, I would like to get the latest upgrade to xp home with the SP2 but you
can understand my reluctance, suggestions?
Thanks, spaceghost12

"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows User
Assistance group, discusses how to prevent and troubleshoot blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

Is it possible that if a problem is present with the WMI provider
(specifically: a portion of WMI is shown as access denied), this would cause
a severe slowdown after SP2 is applied?

"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows User
Assistance group, discusses how to prevent and troubleshoot blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

Chris Norred,
I am not real computer savy, but blue screen doesn't seem to be the problem
that I was experiencing; my computer would just start slowing down until it
would just lock up, no "blue screen" if that is a actual discription. I read
Denny Atkins article but it didn't seem to apply to my situation.
Thanks, spaceghost12

"spaceghost12" wrote:

Chris Norred,
I have tried twice to download SP2, each time caused system instability xp
home (no blue screen), my computer would just lock up. I have a dell
inspiron 8100 and xp home came with it. Both times I ended up with hours of
tech assistance from dell tech support and had to reload my operating system
(wipe my hard drive). In December 2004 I asked dell tech support if they
were recommending downloading of SP2 yet and they said no. It seems to me
that there is much more of a problem with SP2 than microsoft is willing to
acknowledge. Before the second time I downloaded SP2 I was very careful to
follow all of the instructions of what to do before downloading SP2; I still
ended up with the same problem and had to reload the operating system. Of
course both times dell tech support tried to go back to a previous save point
but it wouldn't work.
So, I would like to get the latest upgrade to xp home with the SP2 but you
can understand my reluctance, suggestions?
Thanks, spaceghost12

"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows User
Assistance group, discusses how to prevent and troubleshoot blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

The article does not address whether a problem with the WMI provider can
cause a slowdown. Here is an update:
I corrected the issue with SP1 installed and updated to SP@. SP2 reset the
permissions on the WMI provider to the point that no access was granted to
the SYTEM account or any other admin level account and the system went from a
few seconds to respond to a mouse click to a 15 minute delay when opening a
program. The initial boot into the system was 30 minutes or better.

All updates but SP2 were applied to the system including updated video,
sound, etc. drivers.

This one is most curious.

Thanks!

"bobdude1" wrote:

Is it possible that if a problem is present with the WMI provider
(specifically: a portion of WMI is shown as access denied), this would cause
a severe slowdown after SP2 is applied?

"Chris Norred [MSFT]" wrote:

Preventing Lockups When Upgrading to Windows XP Service Pack 2

In his new column on Expert Zone, Denny Atkin, a writer for the Windows User
Assistance group, discusses how to prevent and troubleshoot blue screens when
upgrading to SP2.

http://www.microsoft.com/windowsxp/u...n_04nov23.mspx

Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor

"Chris Norred [MSFT]" wrote:
Ask questions or post comments about the article in this thread.

--
Chris Norred
Tech Editor


Chris,

Is it possible to use Roxio GoBack 4.00 (purchased as a unit of Norton
Systemworks Premiere 2005) without it causing problems with XP SP2? I had the
System Restore turned off before installing it, and didn't have a problem
with it until I installed SP2. After installing it, I get the dreaded blue
screen after sending or receiving any fax. I couldn't find any help or
documentation on Microsoft's Knowledge Base, or on Symantec's.

I disabled GoBack, and still had the problem. I have removed GoBack, and can
now send and receive faxes without crashing. This is the first conflict
(actually first long-running problem) that I have had on Windows XP since I
bought my computer. XP has been very reliable and Microsoft's Knowledge Base
has helped me with many of my minor problems, up until this one.

Thanks.

Aimiel