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#1
April 29th 10, 06:47 PM
posted to microsoft.public.windowsxp.messenger
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windows messenger and remote assitance
Hello,
When I try to establish a remote assistance connection, I get a message stating I need to install a newer version of messenger, but I have the newest version installed. I even uninstalled then reinstalled. When I go to Start, Help & Support, Invite a friend to help....thats where it says that I dont have windows messenger installed , there used to be names there that were off of my contacts list to connect to.....somehow they have disappeared and it says that Windows Messenger is not installed, when indeed it is. I have Version 2009 (Build 14.0.8089.726) installed. The only thing I can think of that might have changed this remote assistance option issue through the messenger is that I had uninstalled the original windows messenger that had came installed on my Dell Inspiron 530 when I purchased it. What do you think is the problem? Any help with this matter is much appreciated, K.Rendel -- Karen 
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#2
May 3rd 10, 08:28 PM
posted to microsoft.public.windowsxp.messenger
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windows messenger and remote assitance
Greetings Karen,
The message is worded incorrectly. What they're trying to say is that you have the latest Windows Live Messenger installed, and what you need installed is the latest Windows Messenger (not Live). They are separate products, although they operate on the same network. So you can use Remote Assistance in Windows Live Messenger but the old Windows Messenger still needs to be installed for it to work. Note that this requirement only exists in Windows XP (was fixed in Vista and Windows 7). Therefore, to correct the problem, just install the final version of Windows Messenger 5.x from he http://messenger.jonathankay.com/redir/51installer.asp After that's installed, you can just use Remote Assistance within your normal Windows Live Messenger. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation -- "Karen" wrote in message ... Hello, When I try to establish a remote assistance connection, I get a message stating I need to install a newer version of messenger, but I have the newest version installed. I even uninstalled then reinstalled. When I go to Start, Help & Support, Invite a friend to help....thats where it says that I dont have windows messenger installed , there used to be names there that were off of my contacts list to connect to.....somehow they have disappeared and it says that Windows Messenger is not installed, when indeed it is. I have Version 2009 (Build 14.0.8089.726) installed. The only thing I can think of that might have changed this remote assistance option issue through the messenger is that I had uninstalled the original windows messenger that had came installed on my Dell Inspiron 530 when I purchased it. What do you think is the problem? Any help with this matter is much appreciated, K.Rendel -- Karen
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#3
May 30th 10, 07:20 PM
posted to microsoft.public.windowsxp.messenger
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windows messenger and remote assitance
Hello Jonathan,
It worked ! I was at my wits end trying to find the answer/fix for this issue. I had left this question on several other sites and even talked to a professional computer tech and all of them had no answer/fix to this problem. I want to thank you so very much ! Now I can use my remote assistance again to help my elderly mother when she is on her computer. K. Rendel -- Karen "Jonathan Kay [MVP]" wrote: Greetings Karen, The message is worded incorrectly. What they're trying to say is that you have the latest Windows Live Messenger installed, and what you need installed is the latest Windows Messenger (not Live). They are separate products, although they operate on the same network. So you can use Remote Assistance in Windows Live Messenger but the old Windows Messenger still needs to be installed for it to work. Note that this requirement only exists in Windows XP (was fixed in Vista and Windows 7). Therefore, to correct the problem, just install the final version of Windows Messenger 5.x from he http://messenger.jonathankay.com/redir/51installer.asp After that's installed, you can just use Remote Assistance within your normal Windows Live Messenger. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation -- "Karen" wrote in message ... Hello, When I try to establish a remote assistance connection, I get a message stating I need to install a newer version of messenger, but I have the newest version installed. I even uninstalled then reinstalled. When I go to Start, Help & Support, Invite a friend to help....thats where it says that I dont have windows messenger installed , there used to be names there that were off of my contacts list to connect to.....somehow they have disappeared and it says that Windows Messenger is not installed, when indeed it is. I have Version 2009 (Build 14.0.8089.726) installed. The only thing I can think of that might have changed this remote assistance option issue through the messenger is that I had uninstalled the original windows messenger that had came installed on my Dell Inspiron 530 when I purchased it. What do you think is the problem? Any help with this matter is much appreciated, K.Rendel -- Karen .
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#4
June 1st 10, 04:27 AM
posted to microsoft.public.windowsxp.messenger
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windows messenger and remote assitance
Hi Karen, Weird, this is a long standing problem and I've written the solution dozens upon hundreds of times (also been in magazines and books). So, I'm not quite sure why professionals wouldn't be able to find it  Glad to be helpful! -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation Last day to go! -- "Karen" wrote in message ... Hello Jonathan, It worked ! I was at my wits end trying to find the answer/fix for this issue. I had left this question on several other sites and even talked to a professional computer tech and all of them had no answer/fix to this problem. I want to thank you so very much ! Now I can use my remote assistance again to help my elderly mother when she is on her computer. K. Rendel -- Karen "Jonathan Kay [MVP]" wrote: Greetings Karen, The message is worded incorrectly. What they're trying to say is that you have the latest Windows Live Messenger installed, and what you need installed is the latest Windows Messenger (not Live). They are separate products, although they operate on the same network. So you can use Remote Assistance in Windows Live Messenger but the old Windows Messenger still needs to be installed for it to work. Note that this requirement only exists in Windows XP (was fixed in Vista and Windows 7). Therefore, to correct the problem, just install the final version of Windows Messenger 5.x from he http://messenger.jonathankay.com/redir/51installer.asp After that's installed, you can just use Remote Assistance within your normal Windows Live Messenger. -- Jonathan Kay Microsoft MVP - Windows Live Messenger MSN Messenger/Windows Messenger MessengerGeek Blog: http://www.messengergeek.com Messenger Resources: http://messenger.jonathankay.com (c) 2010 Jonathan Kay - If redistributing, you must include this signature or citation -- "Karen" wrote in message ... Hello, When I try to establish a remote assistance connection, I get a message stating I need to install a newer version of messenger, but I have the newest version installed. I even uninstalled then reinstalled. When I go to Start, Help & Support, Invite a friend to help....thats where it says that I dont have windows messenger installed , there used to be names there that were off of my contacts list to connect to.....somehow they have disappeared and it says that Windows Messenger is not installed, when indeed it is. I have Version 2009 (Build 14.0.8089.726) installed. The only thing I can think of that might have changed this remote assistance option issue through the messenger is that I had uninstalled the original windows messenger that had came installed on my Dell Inspiron 530 when I purchased it. What do you think is the problem? Any help with this matter is much appreciated, K.Rendel -- Karen .
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