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MS's support logic



 
 
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  #256  
Old August 28th 14, 06:21 PM posted to alt.windows7.general
Gene Wirchenko[_2_]
external usenet poster
 
Posts: 496
Default MS's support logic

On Wed, 27 Aug 2014 16:04:08 -0600, Ken Springer
wrote:

On 8/27/14 3:06 PM, Gene Wirchenko wrote:
On Tue, 26 Aug 2014 16:33:46 -0600, Ken Springer
wrote:

On 8/26/14 11:59 AM, Gene Wirchenko wrote:


[snip]

Or Dick may be the real expert and gets all of the really tough
jobs.

That's always possible, but I was thinking more along the lines they
were both doing the same thing when I wrote the post.


But that could be an unwarranted assumption. Tom and Dick may
even have arranged such a job split without anyone else knowing.


Only if they knowingly cheat the system. You would have a work order,


No cheating required. Tom may be very good at handling the usual
run-of-the-mill jobs; Dick may find such boring. So they split them
up as I described. If someone assumes that the job split is
otherwise, he is going to get odd results.

and it would probably be assigned to one or the other. In fact, Tom and


Or just picked up by Tom or Dick as others are finished.

Dick could be working at different facilities, a couple hundred miles apart.


That makes no difference with E-mail, etc. unless the work
requires physical presence.

Sincerely,

Gene Wirchenko
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  #257  
Old August 28th 14, 06:22 PM posted to alt.windows7.general
Gene Wirchenko[_2_]
external usenet poster
 
Posts: 496
Default MS's support logic

On Thu, 28 Aug 2014 00:12:41 +0100, "J. P. Gilliver (John)"
wrote:

In message , Gene Wirchenko
writes:
[]
Or Dick may be the real expert and gets all of the really tough
jobs.

[]
Yes; that's why comparing hospitals (or doctors) on survival rates is
such a silly thing to do. (But sadly plenty of people seem to do it.)


No, but one has to do the next step and find out why the
difference. Knowing that there is a difference is not enough.

Sincerely,

Gene Wirchenko
  #258  
Old August 28th 14, 09:37 PM posted to alt.windows7.general
Ken Springer[_2_]
external usenet poster
 
Posts: 3,817
Default MS's support logic

On 8/28/14 11:21 AM, Gene Wirchenko wrote:
On Wed, 27 Aug 2014 16:04:08 -0600, Ken Springer
wrote:

On 8/27/14 3:06 PM, Gene Wirchenko wrote:
On Tue, 26 Aug 2014 16:33:46 -0600, Ken Springer
wrote:

On 8/26/14 11:59 AM, Gene Wirchenko wrote:

[snip]

Or Dick may be the real expert and gets all of the really tough
jobs.

That's always possible, but I was thinking more along the lines they
were both doing the same thing when I wrote the post.

But that could be an unwarranted assumption. Tom and Dick may
even have arranged such a job split without anyone else knowing.


Only if they knowingly cheat the system. You would have a work order,


No cheating required. Tom may be very good at handling the usual
run-of-the-mill jobs; Dick may find such boring. So they split them
up as I described. If someone assumes that the job split is
otherwise, he is going to get odd results.


This all depends on how you choose to manage your operations. If the
employees are not supposed to be splitting work without permission, they
need more supervision. If a particular job is assigned to Tom, then Tom
is supposed to do the work. Dick should be doing the work he's been
assigned. You do not give the employees the option of deciding for
themselves what each will do if you want to know the true cost. And if
they are splitting a single job for whatever reason, both should have
hours entered on the same work order. In the latter case, no conclusion
can be drawn as to who is better.

Never make assumptions! LOL

and it would probably be assigned to one or the other. In fact, Tom and


Or just picked up by Tom or Dick as others are finished.

Dick could be working at different facilities, a couple hundred miles apart.


That makes no difference with E-mail, etc. unless the work
requires physical presence.


AFAIK, maintenance management software primarily involves physical work
for the most part, although office work can also be tracked since it's
also part of the cost of operating a maintenance program.


--
Ken
Mac OS X 10.8.5
Firefox 25.0
Thunderbird 24.6.0
"My brain is like lightning, a quick flash
and it's gone!"
  #259  
Old August 29th 14, 07:27 PM posted to alt.windows7.general
Gene Wirchenko[_2_]
external usenet poster
 
Posts: 496
Default MS's support logic

On Thu, 28 Aug 2014 14:37:11 -0600, Ken Springer
wrote:

On 8/28/14 11:21 AM, Gene Wirchenko wrote:


[snip]

No cheating required. Tom may be very good at handling the usual
run-of-the-mill jobs; Dick may find such boring. So they split them
up as I described. If someone assumes that the job split is
otherwise, he is going to get odd results.


This all depends on how you choose to manage your operations. If the
employees are not supposed to be splitting work without permission, they
need more supervision. If a particular job is assigned to Tom, then Tom
is supposed to do the work. Dick should be doing the work he's been
assigned. You do not give the employees the option of deciding for
themselves what each will do if you want to know the true cost. And if


You are assuming knowledge/wisdom that the manager might not
have. What is the true cost of having the wrong person do a job?

The people who do the jobs -- assuming comptenecy -- are more
likely to know the best allocation since they understand the details
of the job; the manager might not know how to do the job (in detail).
There is a problem of making sure that what the employees do is in
concordance with company goals, but that is something else.

they are splitting a single job for whatever reason, both should have
hours entered on the same work order. In the latter case, no conclusion
can be drawn as to who is better.


[snip]

Sincerely,

Gene Wirchenko
  #260  
Old August 29th 14, 08:21 PM posted to alt.windows7.general
Ken Springer[_2_]
external usenet poster
 
Posts: 3,817
Default MS's support logic

On 8/29/14 12:27 PM, Gene Wirchenko wrote:
On Thu, 28 Aug 2014 14:37:11 -0600, Ken Springer
wrote:

On 8/28/14 11:21 AM, Gene Wirchenko wrote:


[snip]

No cheating required. Tom may be very good at handling the usual
run-of-the-mill jobs; Dick may find such boring. So they split them
up as I described. If someone assumes that the job split is
otherwise, he is going to get odd results.


This all depends on how you choose to manage your operations. If the
employees are not supposed to be splitting work without permission, they
need more supervision. If a particular job is assigned to Tom, then Tom
is supposed to do the work. Dick should be doing the work he's been
assigned. You do not give the employees the option of deciding for
themselves what each will do if you want to know the true cost. And if


You are assuming knowledge/wisdom that the manager might not
have. What is the true cost of having the wrong person do a job?


That's another problem. The manager also needs to be familiar with the
jobs. But the better pieces of software provide reference materials for
this. The same reference materials generally used for large bid
proposals. And when customized, location cost differentials can be
built in.

The people who do the jobs -- assuming comptenecy -- are more
likely to know the best allocation since they understand the details
of the job; the manager might not know how to do the job (in detail).
There is a problem of making sure that what the employees do is in
concordance with company goals, but that is something else.


Exactly. Which is why, at the local level, you should consult with
those workers, to see how things mesh/match with the above reference
materials. But... if you know you've got someone who doesn't put out
much effort, don't place a lot of faith in his answers, unless there a
reason or reasons for keeping him. Such as knowledge of the same
mistakes being made over and over and over and over and... G

they are splitting a single job for whatever reason, both should have
hours entered on the same work order. In the latter case, no conclusion
can be drawn as to who is better.


[snip]

Sincerely,

Gene Wirchenko



--
Ken
Mac OS X 10.8.5
Firefox 25.0
Thunderbird 24.6.0
"My brain is like lightning, a quick flash
and it's gone!"
 




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