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#1
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XP
Hello, My father recently upgraded his home PC to XP. The other day he
downloaded some virus protection software from the internet. He screwed up the install somehow ( I wasn't there so I don't know what he did.). Now he cannot use his system. It will boot to the login screen, but when he tries to access any account it starts to finalize the load of this software and hangs the whole system. I am not an XP user. Is there a "safe mode" that I can boot his system to so I can remove this file? -- Mike |
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#2
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XP
Hi
Restart the system and then keep tapping the F8 key to access a screen that has Safe Mode as one of the options. Then try and uninstall the software from Safe Mode. Although if the install hasn't finished, you may not be able to uninstall it. In that case try a System restore from Safe Mode back to a point before the software was installed. Which particular AV program was it? -- Will Denny MS-MVP Windows Shell/User Please reply to the News Groups "Mike" wrote in message ... Hello, My father recently upgraded his home PC to XP. The other day he downloaded some virus protection software from the internet. He screwed up the install somehow ( I wasn't there so I don't know what he did.). Now he cannot use his system. It will boot to the login screen, but when he tries to access any account it starts to finalize the load of this software and hangs the whole system. I am not an XP user. Is there a "safe mode" that I can boot his system to so I can remove this file? -- Mike |
#3
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XP
Sure. The first thing to try is the 'Last Known Good Configuration'.
"How to start your computer by using the Last Known Good Configuration feature in Windows XP" http://support.microsoft.com/default...b;en-us;307852 Once you're back at the desktop, download the program again. (It may not have downloaded cleanly the first time.) Then, install the program again. That usually fixes things. You may want to print the author's installation instructions before you start. However, the downloaded program may not be the problem. There may have been a pre-existing problem that coincidentally acted up during the install. And viruses and spyware are always a suspect. -- Ted Zieglar "Mike" wrote in message ... Hello, My father recently upgraded his home PC to XP. The other day he downloaded some virus protection software from the internet. He screwed up the install somehow ( I wasn't there so I don't know what he did.). Now he cannot use his system. It will boot to the login screen, but when he tries to access any account it starts to finalize the load of this software and hangs the whole system. I am not an XP user. Is there a "safe mode" that I can boot his system to so I can remove this file? -- Mike |
#4
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XP
Thanks for the help folks, I will give this a try as soon as I can get to my
fathers house. I do not know what AV he was trying to load. It is most likly not the files problem. My dad has a bad habbit of trying to intrupt a load in progress. He will decide it is taking to long or change his mind about doing the load in the first place. So I will go see if I can fix his PC one more time............. "Will Denny" wrote: Hi Restart the system and then keep tapping the F8 key to access a screen that has Safe Mode as one of the options. Then try and uninstall the software from Safe Mode. Although if the install hasn't finished, you may not be able to uninstall it. In that case try a System restore from Safe Mode back to a point before the software was installed. Which particular AV program was it? -- Will Denny MS-MVP Windows Shell/User Please reply to the News Groups "Mike" wrote in message ... Hello, My father recently upgraded his home PC to XP. The other day he downloaded some virus protection software from the internet. He screwed up the install somehow ( I wasn't there so I don't know what he did.). Now he cannot use his system. It will boot to the login screen, but when he tries to access any account it starts to finalize the load of this software and hangs the whole system. I am not an XP user. Is there a "safe mode" that I can boot his system to so I can remove this file? -- Mike |
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