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Can't wake from sleep.



 
 
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  #1  
Old December 2nd 18, 11:01 AM posted to alt.windows7.general
mike[_10_]
external usenet poster
 
Posts: 1,073
Default Can't wake from sleep.

I have a windows 7 computer with Logitech K520 wireless keyboard
and mouse. Has the unifying USB receiver.
I'd been using it for a year without incident.
The keyboard or mouse would wake the computer from sleep.

Over the last two months, I've been trying to work the wrinkles
out of windows 10. I've changed a lot of windows settings, so
I restored a win7 backup from two months ago, before I started messing with
it. No help; still can't wake from sleep.

Pushing the power button on the chassis does to wake it.

But, if I plug in a wired USB mouse, that mouse wakes from sleep just fine.
I think that proves that the BIOS settings are appropriate. It's set
for S3 sleep.
I plugged a LED into the USB port to verify that it's still powered
on in sleep.

I've gone through every entry in device manager and checked the
box to allow this device to wake from sleep on all the entries
that had the option. Turns out that most of the usb/keyboard/mouse
entries don't have that option. Still no wake from sleep.
I've gone through the power profile settings and checked everything
that looks like it might have anything to do with mouse/keyboard.
I've changed the power profile from balanced to high performance...no
help.

I installed setpoint driver software. Now, I have two new device manager
entries
for the Logitech HID-complient unifying mouse and keyboard.
Neither has the option to wake from sleep.
Still can't wake from sleep.

I also have a Cirque GP410-U USB touchpad. It won't wake either.
Although the device manager entries are hard to decipher, given
that there a lot of mouse/keyboard/usb entries, I was able to verify
that the Cirque drivers are installed and working and
that the box to allow waking from the device is checked in both the
mouse entry and the HID entry.

I pulled the USB unifying dongle and plugged it into another win7
computer. The same keyboard and mouse can wake that computer just fine.

I think I've proved that the computer works and the keyboard works,
just not together...although they used to work fine. Previously,
I had issues with unwanted wakes from jiggling the mouse.

I set device manager to show hidden devices and uninstalled every
entry in mouse, keyboard and HID categories. I uninstalled any mouse
related software. Still no wake with default MS drivers. Reinstalled
vendor drivers. Still no wake.

I have no idea what to try next.
Ideas?
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  #2  
Old December 2nd 18, 04:22 PM posted to alt.windows7.general
Paul[_32_]
external usenet poster
 
Posts: 11,873
Default Can't wake from sleep.

mike wrote:
I have a windows 7 computer with Logitech K520 wireless keyboard
and mouse. Has the unifying USB receiver.
I'd been using it for a year without incident.
The keyboard or mouse would wake the computer from sleep.

Over the last two months, I've been trying to work the wrinkles
out of windows 10. I've changed a lot of windows settings, so
I restored a win7 backup from two months ago, before I started messing with
it. No help; still can't wake from sleep.

Pushing the power button on the chassis does to wake it.

But, if I plug in a wired USB mouse, that mouse wakes from sleep just fine.
I think that proves that the BIOS settings are appropriate. It's set
for S3 sleep.
I plugged a LED into the USB port to verify that it's still powered
on in sleep.

I've gone through every entry in device manager and checked the
box to allow this device to wake from sleep on all the entries
that had the option. Turns out that most of the usb/keyboard/mouse
entries don't have that option. Still no wake from sleep.
I've gone through the power profile settings and checked everything
that looks like it might have anything to do with mouse/keyboard.
I've changed the power profile from balanced to high performance...no
help.

I installed setpoint driver software. Now, I have two new device manager
entries
for the Logitech HID-complient unifying mouse and keyboard.
Neither has the option to wake from sleep.
Still can't wake from sleep.

I also have a Cirque GP410-U USB touchpad. It won't wake either.
Although the device manager entries are hard to decipher, given
that there a lot of mouse/keyboard/usb entries, I was able to verify
that the Cirque drivers are installed and working and
that the box to allow waking from the device is checked in both the
mouse entry and the HID entry.

I pulled the USB unifying dongle and plugged it into another win7
computer. The same keyboard and mouse can wake that computer just fine.

I think I've proved that the computer works and the keyboard works,
just not together...although they used to work fine. Previously,
I had issues with unwanted wakes from jiggling the mouse.

I set device manager to show hidden devices and uninstalled every
entry in mouse, keyboard and HID categories. I uninstalled any mouse
related software. Still no wake with default MS drivers. Reinstalled
vendor drivers. Still no wake.

I have no idea what to try next.
Ideas?


If I was at my wits end, I would

1) Back up the C: partition.
2) Delete the ENUM key with all the hardware detections in it.
This will force the OS to redetect all hardware.
3) Now go back and look in Device Manager etc.
4) If the experiment fails, restore from backup in (1).

Deleting ENUM still works, even in Win10. Here, I elevate
enough so I can hammer it. The hardware will be rediscovered
on the reboot. If you get into trouble, try Safe Mode
by pressing F8 in Win7. For Safe Mode in Win10, I
enable the boot menu so I have that option when Win10
comes up.

https://s9.postimg.cc/vwioz43f3/WIN10_delete_ENUM.gif

https://winaero.com/blog/enable-the-...in-windows-10/

What removing ENUM can do, is correct situations where
more than one declaration is present in ENUM, and you're
having trouble getting things to work. (For example, a USB
device works in one USB port, but not another USB port,
and the situation gets worse and worse as USB ports
stop detecting the device.) I don't really think the
procedure will solve your problem, and it's really a spin of
the roulette wheel. That's why this is a "wits end" thing.

Paul
  #3  
Old December 2nd 18, 09:48 PM posted to alt.windows7.general
mike[_10_]
external usenet poster
 
Posts: 1,073
Default Can't wake from sleep.

On 12/2/2018 7:22 AM, Paul wrote:
mike wrote:
I have a windows 7 computer with Logitech K520 wireless keyboard
and mouse. Has the unifying USB receiver.
I'd been using it for a year without incident.
The keyboard or mouse would wake the computer from sleep.

Over the last two months, I've been trying to work the wrinkles
out of windows 10. I've changed a lot of windows settings, so
I restored a win7 backup from two months ago, before I started messing
with
it. No help; still can't wake from sleep.

Pushing the power button on the chassis does to wake it.

But, if I plug in a wired USB mouse, that mouse wakes from sleep just
fine.
I think that proves that the BIOS settings are appropriate. It's set
for S3 sleep.
I plugged a LED into the USB port to verify that it's still powered
on in sleep.

I've gone through every entry in device manager and checked the
box to allow this device to wake from sleep on all the entries
that had the option. Turns out that most of the usb/keyboard/mouse
entries don't have that option. Still no wake from sleep.
I've gone through the power profile settings and checked everything
that looks like it might have anything to do with mouse/keyboard.
I've changed the power profile from balanced to high performance...no
help.

I installed setpoint driver software. Now, I have two new device manager
entries
for the Logitech HID-complient unifying mouse and keyboard.
Neither has the option to wake from sleep.
Still can't wake from sleep.

I also have a Cirque GP410-U USB touchpad. It won't wake either.
Although the device manager entries are hard to decipher, given
that there a lot of mouse/keyboard/usb entries, I was able to verify
that the Cirque drivers are installed and working and
that the box to allow waking from the device is checked in both the
mouse entry and the HID entry.

I pulled the USB unifying dongle and plugged it into another win7
computer. The same keyboard and mouse can wake that computer just fine.

I think I've proved that the computer works and the keyboard works,
just not together...although they used to work fine. Previously,
I had issues with unwanted wakes from jiggling the mouse.

I set device manager to show hidden devices and uninstalled every
entry in mouse, keyboard and HID categories. I uninstalled any mouse
related software. Still no wake with default MS drivers. Reinstalled
vendor drivers. Still no wake.

I have no idea what to try next.
Ideas?


If I was at my wits end, I would

1) Back up the C: partition.
2) Delete the ENUM key with all the hardware detections in it.
This will force the OS to redetect all hardware.
3) Now go back and look in Device Manager etc.
4) If the experiment fails, restore from backup in (1).

Deleting ENUM still works, even in Win10. Here, I elevate
enough so I can hammer it. The hardware will be rediscovered
on the reboot. If you get into trouble, try Safe Mode
by pressing F8 in Win7. For Safe Mode in Win10, I
enable the boot menu so I have that option when Win10
comes up.

https://s9.postimg.cc/vwioz43f3/WIN10_delete_ENUM.gif

https://winaero.com/blog/enable-the-...in-windows-10/


What removing ENUM can do, is correct situations where
more than one declaration is present in ENUM, and you're
having trouble getting things to work. (For example, a USB
device works in one USB port, but not another USB port,
and the situation gets worse and worse as USB ports
stop detecting the device.) I don't really think the
procedure will solve your problem, and it's really a spin of
the roulette wheel. That's why this is a "wits end" thing.

Paul

Thanks for the input.
I tried it.
I didn't look at the content, but I exported the ENUM key before
and after. It went from 4.5MB to less than 1MB.
It didn't solve the sleep problem.
But it did introduce a network problem.
No network connection. No lights on the ethernet
connection...dead...dead...dead.
Tried searching for drivers using a secondary ethernet.
Drivers installed, but the device can't start.
Tried restoring drivers using ddbackup.
That didn't fix it either.

When you look at network and sharing center / change adapter settings
there are no entries on that screen. Usually, I'd see both adapters.
This time, it's blank. Both show up in device manager.

I have a sysprepped win7 that I've been using as an initial starting
point for new installs. I restored that. Now, sleep in the start menu
is greyed out.
I poked around for half an hour and got nowhere.
Can't even sleep it, so no reason to work on wake.

I'm seeing bizarre random symptoms on this system.
I've been adding/deleting stuff since 2009. Probably time for a rebuild,
but the sysprep experiment above suggests that won't be easy either.

I restored the backup from before this experiment and it's all good again...
except the wake from sleep part.
There's chatter all over the web about failure to wake from sleep.
Looks like I'm not alone.
Guess I'll just use the wired mouse buttons to wake from sleep and limp
along until I get a fully working win10 system to use.

The win10 prototype is progressing. I put 8GB of RAM and a SSD in it.
It's faster than this system anyway.
I'm attempting to migrate all the incompatible software to a virtual
box win7. Still a bunch of niggling issues, like getting the freedns update
to work properly.

The root cause of many of my earlier attempts was trusting Macrium
to fixup whatever it needed when cloning a partition.
Turns out that win10 wants a starting sector at 1024K.
All my old drives have a starting sector at 63.
IF I manually rebuild the hard drive for starting sector at 1024K,
then do a macrium restore, it all works fine. Took me weeks to
figger out what was happening.


I never did get win10-64-bit 1809 to install from a flash drive.
Runs along until it decides that it can't find some files it needs
and aborts.
32 bit installed fine.
I installed win10-64-bit 1803 from a flash drive. The I updated it
using the same 64-bit 1809 flash drive that had failed.
That updated fine.
It's always something...
 




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