A Windows XP help forum. PCbanter

If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below.

Go Back   Home » PCbanter forum » Microsoft Windows XP » Hardware and Windows XP
Site Map Home Register Authors List Search Today's Posts Mark Forums Read Web Partners

Unable to update windows XP



 
 
Thread Tools Display Modes
  #1  
Old December 27th 10, 01:57 AM posted to microsoft.public.windowsxp.hardware
gnGracie
external usenet poster
 
Posts: 7
Default Unable to update windows XP

My internet is doing some strange things, such as it keeps forgetting
the home page I have set and going to "blank page" as my home page. I
think it's also trying to let viruses in because I keep getting pop up
windows about winning a gift certificate from Wal Mart or my system
reg is infected, etc. I believe I'm having problems because my
windows XP is not up to date. I've been trying to update windows XP
(from their website) and keep getting this error message: [Error
number: 0x80072EFF]

When I go into Start - All Programs - Windows Update, it won't even
open up the page to do the update. When I click diagnose problem, I
keep getting a message telling me to: refresh page, check spelling,
or try going to the site from a link (which is not provided). When I
click on the link to "View last diagnostic log," this is what it says:

?xml version="1.0" ?
?xml-stylesheet type='text/xsl' href="xpnetdiag.xsl" ?
xpnetdiag

title
Network Diagnostics for Windows XP
/title
lastRunText
Last diagnostic run time:
/lastRunText
rejectText
REJECT
/rejectText
indeterminateText
INDETERMINATE
/indeterminateText
confirmText
CONFIRM
/confirmText
timeStamp
12/26/10 18:52:46
/timeStamp
component name="HTTP, HTTPS, FTP Diagnostic"
startDiagnosisTime="12/26/10 18:52:46"

rootCause name="HTTP, HTTPS, FTP connectivity"
status="reject"

trace traceType="info" text="HTTP: Successfully connected
to www.microsoft.com."

/trace
trace traceType="info" text="FTP (Passive): Successfully
connected to ftp.microsoft.com."

/trace
trace traceType="info" text="HTTPS: Successfully
connected to www.microsoft.com."

/trace
/rootCause
/component

Any ideas about how I can resolve this and update my windows?
TIA :-)

Ads
  #2  
Old December 27th 10, 02:15 AM posted to microsoft.public.windowsxp.hardware
Peter Foldes
external usenet poster
 
Posts: 2,444
Default Unable to update windows XP

0x80072EFF = ERROR_INTERNET_CONNECTION_Reset

You may encounter temporary connection-related errors when you use Windows
Update or Microsoft Update to install updates:
http://support.microsoft.com/kb/836941

However, there is a very good chance are that you are seeing the affects of
a hijackware infection.

1. See if you can download/run the MSRT manually:
http://www.microsoft.com/security/ma...e/default.mspx

NB: Run the FULL scan, not the QUICK scan!

2. WinXP ONLY!! = Run the Windows Live Safety Center's 'Protection' scan
(only!) in Safe Mode with Networking, if need be:
http://onecare.live.com/site/en-us/center/howsafe.htm

3. Run a /thorough/ check for hijackware, including posting the requested
logs in an appropriate forum, not here.

Checking for/Help with Hijackware
http://aumha.net/viewtopic.php?f=30&t=4075
http://mvps.org/winhelp2002/unwanted.htm
http://inetexplorer.mvps.org/data/prevention.htm
http://inetexplorer.mvps.org/tshoot.html
http://www.mvps.org/sramesh2k/Malware_Defence.htm
http://www.elephantboycomputers.com/...moving_Malware

**Seek expert assistance in
http://spywarehammer.com/simplemachi...php?board=10.0,
http://forums.spybot.info/forumdisplay.php?f=22,
http://aumha.net/viewforum.php?f=30, or other appropriate forums.**

If the procedures look too complex - and there is no shame in admitting this
isn't your cup of tea - take the machine to a local, reputable and
independent (i.e., not BigBoxStoreUSA) computer repair shop.
=====================
Start a free Windows Update support incident request:
https://support.microsoft.com/oas/de...spx?gprid=6527

Support for Windows Update:
http://support.microsoft.com/gp/wusupport

For home users, no-charge support is available by calling 1-866-PCSAFETY in
the United States and in Canada or by contacting your local Microsoft
subsidiary. There is no-charge for support calls that are associated with
security updates.


--
Peter
Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.
This posting is provided "AS IS" with no warranties, and confers no rights.
http://www.microsoft.com/protect


 




Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is Off
HTML code is Off






All times are GMT +1. The time now is 11:49 PM.


Powered by vBulletin® Version 3.6.4
Copyright ©2000 - 2024, Jelsoft Enterprises Ltd.
Copyright ©2004-2024 PCbanter.
The comments are property of their posters.