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#1
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SP2 On XP Home
I downloaded and installed SP2, just like Microsoft said through automatic
updates. After a couple of days, I turned the computer on and before it got to the Windows desktop, the computer restarted itself. It kept on doing that. I went into safe mode and searched on how to stop it. I stopped the computer automatically restarting. Instead of going to the Windows desktop, the screen went a dark blue and the following message came up: "STOP: c000021a {fatal system error} The Windows Logon Process System process has terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000) The system has been shut down" The computer turned off. I went into safe mode and found out what it was. I tried to use system restore, but that kept crashing the computer too. It refused to return to a previous point. I found out that I should use the recovery console to fix it. I installed the recovery console from the XP CD and followed the steps given. It didn't work. After, the console kept asking for an administrator password, but I read I had to leave that blank. I couldn't access safe mode as the computer kept freezing. I contacted a friend of mine, who helped install a new hard drive. I managed to access some of the folders from C:, but some stuff could not be accessed. I kept receiving a message saying "access is denied". On Tuesday, the folders somehow opened but I could not open the documents contained inside. It kept giving messages about "access rights" or "access denied". I searched the Microsoft Knowledge Base and saw it had something to do with encryption. I followed the steps in the articles and discovered that those solutions did not apply to my problem. Now, the folders have returned to access denied. I really need the documents contained in the folders. Can anyone help? I'm not sure if SP2 is uninstalled, but I'm scared to check in case the computer crashes again. |
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#2
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SP2 On XP Home
Hi
Please try the following link to Jim Eshelman's web page - left hand column: http://aumha.org/win5/kbestop.htm -- Will Denny MVP - Windows Shell/User Please reply to the News Groups "tkbirdie" wrote in message ... I downloaded and installed SP2, just like Microsoft said through automatic updates. After a couple of days, I turned the computer on and before it got to the Windows desktop, the computer restarted itself. It kept on doing that. I went into safe mode and searched on how to stop it. I stopped the computer automatically restarting. Instead of going to the Windows desktop, the screen went a dark blue and the following message came up: "STOP: c000021a {fatal system error} The Windows Logon Process System process has terminated unexpectedly with a status of 0x00000080 (0x00000000 0x00000000) The system has been shut down" The computer turned off. I went into safe mode and found out what it was. I tried to use system restore, but that kept crashing the computer too. It refused to return to a previous point. I found out that I should use the recovery console to fix it. I installed the recovery console from the XP CD and followed the steps given. It didn't work. After, the console kept asking for an administrator password, but I read I had to leave that blank. I couldn't access safe mode as the computer kept freezing. I contacted a friend of mine, who helped install a new hard drive. I managed to access some of the folders from C:, but some stuff could not be accessed. I kept receiving a message saying "access is denied". On Tuesday, the folders somehow opened but I could not open the documents contained inside. It kept giving messages about "access rights" or "access denied". I searched the Microsoft Knowledge Base and saw it had something to do with encryption. I followed the steps in the articles and discovered that those solutions did not apply to my problem. Now, the folders have returned to access denied. I really need the documents contained in the folders. Can anyone help? I'm not sure if SP2 is uninstalled, but I'm scared to check in case the computer crashes again. |
#3
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SP2 On XP Home
How to troubleshoot a "STOP 0xC000021A" error
http://support.microsoft.com/default...&Product=winxp How to Perform a Windows XP Repair Install http://www.michaelstevenstech.com/XPrepairinstall.htm This article describes how to take ownership of a file or folder to which you have been denied access: How to Take Ownership of a File or Folder in Windows XP http://support.microsoft.com/default...&Product=winxp -- Carey Frisch Microsoft MVP Windows XP - Shell/User Be Smart! Protect Your PC! http://www.microsoft.com/athome/secu...t/default.aspx --------------------------------------------------------------------------------------------- "tkbirdie" wrote: |I downloaded and installed SP2, just like Microsoft said through automatic | updates. After a couple of days, I turned the computer on and before it got | to the Windows desktop, the computer restarted itself. It kept on doing | that. I went into safe mode and searched on how to stop it. I stopped the | computer automatically restarting. Instead of going to the Windows desktop, | the screen went a dark blue and the following message came up: | "STOP: c000021a {fatal system error} | The Windows Logon Process System process has terminated unexpectedly with a | status of 0x00000080 (0x00000000 0x00000000) | The system has been shut down" | The computer turned off. I went into safe mode and found out what it was. | I tried to use system restore, but that kept crashing the computer too. It | refused to return to a previous point. I found out that I should use the | recovery console to fix it. I installed the recovery console from the XP CD | and followed the steps given. It didn't work. After, the console kept | asking for an administrator password, but I read I had to leave that blank. | I couldn't access safe mode as the computer kept freezing. I contacted a | friend of mine, who helped install a new hard drive. I managed to access | some of the folders from C:, but some stuff could not be accessed. I kept | receiving a message saying "access is denied". On Tuesday, the folders | somehow opened but I could not open the documents contained inside. It kept | giving messages about "access rights" or "access denied". I searched the | Microsoft Knowledge Base and saw it had something to do with encryption. I | followed the steps in the articles and discovered that those solutions did | not apply to my problem. Now, the folders have returned to access denied. I | really need the documents contained in the folders. Can anyone help? I'm | not sure if SP2 is uninstalled, but I'm scared to check in case the computer | crashes again. |
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