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#1
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System Reboots when trying to print
My computer works perfectly except when trying to print. When I try to
print, my computer reboots, inconsistently. Sometimes I can print fine, other times, it reboots. I am using an Epson stylus color 600 ink jet printer. I recently got a blue screen after trying to print, stating A problem has been detected and windows has been shut down to prevent damage to your computer technical information: ***stop: 0x0000008E (0x000001D,0xBF8537BE,0xF47BE2DC,0x00000000) *** win32k.sys - address BF8537BE base at BF800000, datestamp 41107F7a Also, after restarting and logging on, I received this message: The System has recovered from a serious error Error signatu BCCode: 1000008e BCP1: C000001D BCP2: BF8BBD05 BCP3: F4140E94 BCP4: 00000000 OSVer:5_1_2600 SP:1_0 Product: 256_1 Files included in error report: c:\WINDOWS\Minidump\Mini062806-01.dmp c:\Docume~1\Tom\LOCALS~1\Temp\WER2.tmp.dir00\sysda ta.xml Does anyone have any advise for me on this problem. I have already reformatted my hard drive and reloaded my software. My virus program says my computer is clean. I ran a registry program and have no errors detected. I ran a windows compatability report, and all my hardware/software is detected as compatable. I am lost and do not know if this is a software or hardware problem. I have been told by several people that it can be either. HELP! -- Tom D. |
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#2
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System Reboots when trying to print
win32k.sys handles the fonts and graphics generation of the print data.
Have you sent the dump to Microsoft? Do you have any special fonts loaded? description of this type of bugcheck KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: 804f3ffd, The address that the exception occurred at Arg3: f06d88a8, Trap Frame Arg4: 00000000 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Tom D." wrote in message ... My computer works perfectly except when trying to print. When I try to print, my computer reboots, inconsistently. Sometimes I can print fine, other times, it reboots. I am using an Epson stylus color 600 ink jet printer. I recently got a blue screen after trying to print, stating A problem has been detected and windows has been shut down to prevent damage to your computer technical information: ***stop: 0x0000008E (0x000001D,0xBF8537BE,0xF47BE2DC,0x00000000) *** win32k.sys - address BF8537BE base at BF800000, datestamp 41107F7a Also, after restarting and logging on, I received this message: The System has recovered from a serious error Error signatu BCCode: 1000008e BCP1: C000001D BCP2: BF8BBD05 BCP3: F4140E94 BCP4: 00000000 OSVer:5_1_2600 SP:1_0 Product: 256_1 Files included in error report: c:\WINDOWS\Minidump\Mini062806-01.dmp c:\Docume~1\Tom\LOCALS~1\Temp\WER2.tmp.dir00\sysda ta.xml Does anyone have any advise for me on this problem. I have already reformatted my hard drive and reloaded my software. My virus program says my computer is clean. I ran a registry program and have no errors detected. I ran a windows compatability report, and all my hardware/software is detected as compatable. I am lost and do not know if this is a software or hardware problem. I have been told by several people that it can be either. HELP! -- Tom D. |
#3
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System Reboots when trying to print
Thank you for your response. Unfortunately, I am not good with computers or
its terminology. I did not send the dump to microsoft. How do I do this? What is the dump. and what does reporting this do, Does Microsoft help me resolve the problem? I have not loaded any special fonts. How do I make sure a debugger gets connected, and the system is booted /DEBUG. Please advise. I am very bad with computers and need dummy instructions on what to do. I treid using the Knowledge base page, but did not know what keywords to enter for the search. -- Tom D. "Alan Morris [MSFT]" wrote: win32k.sys handles the fonts and graphics generation of the print data. Have you sent the dump to Microsoft? Do you have any special fonts loaded? description of this type of bugcheck KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: 804f3ffd, The address that the exception occurred at Arg3: f06d88a8, Trap Frame Arg4: 00000000 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Tom D." wrote in message ... My computer works perfectly except when trying to print. When I try to print, my computer reboots, inconsistently. Sometimes I can print fine, other times, it reboots. I am using an Epson stylus color 600 ink jet printer. I recently got a blue screen after trying to print, stating A problem has been detected and windows has been shut down to prevent damage to your computer technical information: ***stop: 0x0000008E (0x000001D,0xBF8537BE,0xF47BE2DC,0x00000000) *** win32k.sys - address BF8537BE base at BF800000, datestamp 41107F7a Also, after restarting and logging on, I received this message: The System has recovered from a serious error Error signatu BCCode: 1000008e BCP1: C000001D BCP2: BF8BBD05 BCP3: F4140E94 BCP4: 00000000 OSVer:5_1_2600 SP:1_0 Product: 256_1 Files included in error report: c:\WINDOWS\Minidump\Mini062806-01.dmp c:\Docume~1\Tom\LOCALS~1\Temp\WER2.tmp.dir00\sysda ta.xml Does anyone have any advise for me on this problem. I have already reformatted my hard drive and reloaded my software. My virus program says my computer is clean. I ran a registry program and have no errors detected. I ran a windows compatability report, and all my hardware/software is detected as compatable. I am lost and do not know if this is a software or hardware problem. I have been told by several people that it can be either. HELP! -- Tom D. |
#4
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System Reboots when trying to print
The system creates a dump of the Operating System when it encounters a
failure and reboots the machine. The default file is \windows\memory.dmp and is usually the size of your installed physically ram memory. If you connect to the internet using dialup do not send the file. Normally after a crash and report, Windows states you have recovered from a serious error with a dialog asking if you want to send the file to Microsoft. The file is sent, some tools parse through the OS crash file to determine if this is a known problem. I have a debugger attached and send any failure to a developer so they can debug it. You do not need to attach a debugger. Since I don't need to send the files, I don't know what the user experience is after sending the file. I do know that there is a team at Microsoft diligent at tracking the failures and making sure the vendor causing the problem is informed even when that vendor is Microsoft. Since your OS version is XP SP1, this may be fixed with a QFE or SP2 OSVer:5_1_2600 SP:1_0 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Tom D." wrote in message ... Thank you for your response. Unfortunately, I am not good with computers or its terminology. I did not send the dump to microsoft. How do I do this? What is the dump. and what does reporting this do, Does Microsoft help me resolve the problem? I have not loaded any special fonts. How do I make sure a debugger gets connected, and the system is booted /DEBUG. Please advise. I am very bad with computers and need dummy instructions on what to do. I treid using the Knowledge base page, but did not know what keywords to enter for the search. -- Tom D. "Alan Morris [MSFT]" wrote: win32k.sys handles the fonts and graphics generation of the print data. Have you sent the dump to Microsoft? Do you have any special fonts loaded? description of this type of bugcheck KERNEL_MODE_EXCEPTION_NOT_HANDLED (8e) This is a very common bugcheck. Usually the exception address pinpoints the driver/function that caused the problem. Always note this address as well as the link date of the driver/image that contains this address. Some common problems are exception code 0x80000003. This means a hard coded breakpoint or assertion was hit, but this system was booted /NODEBUG. This is not supposed to happen as developers should never have hardcoded breakpoints in retail code, but ... If this happens, make sure a debugger gets connected, and the system is booted /DEBUG. This will let us see why this breakpoint is happening. Arguments: Arg1: c0000005, The exception code that was not handled Arg2: 804f3ffd, The address that the exception occurred at Arg3: f06d88a8, Trap Frame Arg4: 00000000 -- Alan Morris Windows Printing Team Search the Microsoft Knowledge Base he http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto This posting is provided "AS IS" with no warranties, and confers no rights. "Tom D." wrote in message ... My computer works perfectly except when trying to print. When I try to print, my computer reboots, inconsistently. Sometimes I can print fine, other times, it reboots. I am using an Epson stylus color 600 ink jet printer. I recently got a blue screen after trying to print, stating A problem has been detected and windows has been shut down to prevent damage to your computer technical information: ***stop: 0x0000008E (0x000001D,0xBF8537BE,0xF47BE2DC,0x00000000) *** win32k.sys - address BF8537BE base at BF800000, datestamp 41107F7a Also, after restarting and logging on, I received this message: The System has recovered from a serious error Error signatu BCCode: 1000008e BCP1: C000001D BCP2: BF8BBD05 BCP3: F4140E94 BCP4: 00000000 OSVer:5_1_2600 SP:1_0 Product: 256_1 Files included in error report: c:\WINDOWS\Minidump\Mini062806-01.dmp c:\Docume~1\Tom\LOCALS~1\Temp\WER2.tmp.dir00\sysda ta.xml Does anyone have any advise for me on this problem. I have already reformatted my hard drive and reloaded my software. My virus program says my computer is clean. I ran a registry program and have no errors detected. I ran a windows compatability report, and all my hardware/software is detected as compatable. I am lost and do not know if this is a software or hardware problem. I have been told by several people that it can be either. HELP! -- Tom D. |
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