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#32
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Computer Won't Start, Returns To Logon Screen
Thanks again.
Is there any info on how I can create a new user (presumably from the command line) from Recovery Console after LOGON? "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#33
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Computer Won't Start, Returns To Logon Screen
Thanks again.
Is there any info on how I can create a new user (presumably from the command line) from Recovery Console after LOGON? "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#34
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#35
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#36
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#37
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#38
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
#39
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
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Computer Won't Start, Returns To Logon Screen
Mark,
The problem was that HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon had no data value. I edited the registry offline as per your link: How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm and that resolved the problem. Many thanks, couldn't have done it without your help. "Mark L. Ferguson" wrote: If this also fails, you are probably going to have to logon as default "Administrator" to see if a new user can be created. From the recovery console, type: LOGON 811151 - How to Copy User Data to a New User Profile: http://support.microsoft.com/default...b;en-us;811151 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... winlogon.exe and wsaupdater.exe are both present in C:/Windows/System32. I'm going to try editing the registry key but this doesn't appear to explain why the user can't logon? "Mark L. Ferguson" wrote: Another file in the process that can be replaced in winlogon.exe run from a boot to CD and Recovery Console (press 'r' for Repair), the command: (cd drive letter here):/i386/expand.exe (cd drive letter here):/i386/winlogon.ex_ %windir%/system32/winlogon.exe The registry entry for wsaupdater should be: expand HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon . 3. In the right pane, right-click userinit, and then click Modify. 4. Replace wsaupdater.exe (or perhaps something else) with userinit.exe The way to access the registry from recovery console is a bit different from the normal windows interface, using REG.EXE How to edit the registry offline using BartPE boot CD: http://windowsxp.mvps.org/peboot.htm -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... Mark, Thanks for your reply. I successfully carried out step 1 in KB892893, i.e. Use Recovery Console to copy Userinit.exe to Wsaupdater.exe, but the machine still cannot get past the logon screen. I think that the problem is probably that described in KB892893 as the user ran Ad-Aware immediately prior to the problem occurring. I guess System Restore might be an option but the user isn't sure when he became infected and the last time he scanned the computer was around March this year. Any advice you can give would be greatly appreciated, Malcolm "Mark L. Ferguson" wrote: You cannot log on to Windows XP after you remove Wsaupdater.exe: http://support.microsoft.com/kb/892893 -- Please use the Communities guidelines when posting. http://www.microsoft.com/wn3/locales...help_en-us.htm Use the "Ratings" feature. It helps the new users. Mark L. Ferguson MS-MVP https://mvp.support.microsoft.com/profile/Mark.Ferguson "Dell Boy" Dell am wrote in message ... I'm an IT Technician and I support small businesses and home users. I've got a call from a business user regarding a PC with Win XP Pro plus latest updates. He has done some maintenance work on the computer defragging, spyware scan and removal, etc and now the PC won't start beyond the user style (as opposed to CTRL-ALT-DEL) logon screen. When the computer starts it stops at the logon screen displaying an icon for his user account. When he clicks this icon the computer tries to get to the desktop but comes right back to the logon screen with no error message displayed. He reports that the machine did not display the logon screen, i.e. went straight through to the desktop, until this problem occurred. The user doesn't think the machine will boot in to safe mode but he's not sure. The user will not be back in the office for 48hrs which is when I have an appointment to examine the machine. If I can boot in to safe mode I will try running system restore from the command prompt but wondered if anyone else had any other ideas for resolving this? |
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